Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Mercedes-benz Usa, Llc.
Safety Issue:
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 Smart Fortwo vehicles. The horizontal headlight adjustment mechanism on these vehicles may not have been properly sealed off to prevent future adjustment. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Mar 16, 2017
Consumer Complaints
1 ComplaintMercedes-benz Usa, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
AT 65MPH ON A FREEWAY TRAVELING STRAIGHT WHEN I HAD TO BRAKE FOR TRAFFIC I EXPERIENCED A COMPLETE BRAKE SYSTEM FAILURE. THE VEHICLE SWERVED SEVERELY TO THE LEFT AND RIGHT ENTERING BOTH LANES LUCKILY THEIR WAS NOBODY WAS IN THOSE LANES IT WOULD HAVE BEEN AN ACCIDENT. THERE WAS SUCH A SEVERE DIRECTION CHANGE I THOUGHT THE VEHICLE WAS GOING TO ROLL OVER. THE VEHICLE WAS TOWED TO WESTMINSTER MERCEDES-BENZ DENVER CO DEALER WHERE THEY REPORTED TO ME THAT THE BRAKE SENSOR,MASTER CYLINDER AND BRAKE BOOSTER HAVE TO BE REPLACED. IT WAS A VERY UNCONTROLLED STOP!!!
Corrective Action:
AT 65MPH ON A FREEWAY TRAVELING STRAIGHT WHEN I HAD TO BRAKE FOR TRAFFIC I EXPERIENCED A COMPLETE BRAKE SYSTEM FAILURE. THE VEHICLE SWERVED SEVERELY TO THE LEFT AND RIGHT ENTERING BOTH LANES LUCKILY THEIR WAS NOBODY WAS IN THOSE LANES IT WOULD HAVE BEEN AN ACCIDENT. THERE WAS SUCH A SEVERE DIRECTION CHANGE I THOUGHT THE VEHICLE WAS GOING TO ROLL OVER. THE VEHICLE WAS TOWED TO WESTMINSTER MERCEDES-BENZ DENVER CO DEALER WHERE THEY REPORTED TO ME THAT THE BRAKE SENSOR,MASTER CYLINDER AND BRAKE BOOSTER HAVE TO BE REPLACED. IT WAS A VERY UNCONTROLLED STOP!!!
Additional Notes:
AT 65MPH ON A FREEWAY TRAVELING STRAIGHT WHEN I HAD TO BRAKE FOR TRAFFIC I EXPERIENCED A COMPLETE BRAKE SYSTEM FAILURE. THE VEHICLE SWERVED SEVERELY TO THE LEFT AND RIGHT ENTERING BOTH LANES LUCKILY THEIR WAS NOBODY WAS IN THOSE LANES IT WOULD HAVE BEEN AN ACCIDENT. THERE WAS SUCH A SEVERE DIRECTION CHANGE I THOUGHT THE VEHICLE WAS GOING TO ROLL OVER. THE VEHICLE WAS TOWED TO WESTMINSTER MERCEDES-BENZ DENVER CO DEALER WHERE THEY REPORTED TO ME THAT THE BRAKE SENSOR,MASTER CYLINDER AND BRAKE BOOSTER HAVE TO BE REPLACED. IT WAS A VERY UNCONTROLLED STOP!!!
Mfg Campaign: 11021653
Recall Date: Sep 5, 2017
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