SMART FORTWO COUPE 2016 Complaints

Complaints & Recalls

1 Complaints 1 Recalls

Official Safety Recalls - Important!

1 Recall

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Mercedes-benz Usa, Llc.

NHTSA Campaign: 17V179000 SAFETY RECALL

2.2K Vehicles Affected

Recall Date: Mar 16, 2017

Safety Issue:

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 Smart Fortwo vehicles. The horizontal headlight adjustment mechanism on these vehicles may not have been properly sealed off to prevent future adjustment. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."

Potential Risk:

If the headlight can be adjusted horizontally, the headlight may be adjusted outside of the designed specifications, reducing the driver's visibility and potentially blinding oncoming traffic, increasing the risk of a crash.

FREE Recall Solution:

MBUSA will notify owners, and dealers will install the correct sealing caps to prevent the headlights from being adjusted horizontally, free of charge. The recall began September 8, 2017. Owners may contact MBUSA customer service at 1-800-367-6372.

Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local SMART dealer to schedule your FREE recall repair.

Manufacturer: SMART

Notice Date: Sep 8, 2017
Recall Date: Mar 16, 2017

Consumer Complaints

1 Complaint

Mercedes-benz Usa, Llc

Campaign: 11021653 Other

Sep 5, 2017

Defect Description:

SERVICE BRAKES

Potential Consequences:

AT 65MPH ON A FREEWAY TRAVELING STRAIGHT WHEN I HAD TO BRAKE FOR TRAFFIC I EXPERIENCED A COMPLETE BRAKE SYSTEM FAILURE. THE VEHICLE SWERVED SEVERELY TO THE LEFT AND RIGHT ENTERING BOTH LANES LUCKILY THEIR WAS NOBODY WAS IN THOSE LANES IT WOULD HAVE BEEN AN ACCIDENT. THERE WAS SUCH A SEVERE DIRECTION CHANGE I THOUGHT THE VEHICLE WAS GOING TO ROLL OVER. THE VEHICLE WAS TOWED TO WESTMINSTER MERCEDES-BENZ DENVER CO DEALER WHERE THEY REPORTED TO ME THAT THE BRAKE SENSOR,MASTER CYLINDER AND BRAKE BOOSTER HAVE TO BE REPLACED. IT WAS A VERY UNCONTROLLED STOP!!!

Corrective Action:

Additional Notes:

Manufacturer: SMART
Mfg Campaign: 11021653

Notice Date: Sep 5, 2017
Recall Date: Sep 5, 2017

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