Complaints & Recalls
Consumer Complaints
2 ComplaintsEvenflo Company, Inc.
Defect Description:
Chest Clip, Buckle, Harness
Potential Consequences:
[XXX] [XXX] [XXX] [XXX] [XXX] Date: 04/06/2025 To: National Highway Traffic Safety Administration 1200 New Jersey Avenue, SE Washington, D.C. 20590 Subject: Urgent Safety Complaint Regarding Shyft DualRide with Carryall Storage Infant Car Seat and Stroller Combo (Sylva Pink) Dear NHTSA, I am writing to formally report a serious safety issue with one of your products: the Shyft DualRide with Carryall Storage Infant Car Seat and Stroller Combo (Sylva Pink), which I purchased on [XXX]. While using this product with my infant daughter, a dangerous malfunction occurred which resulted in a choking incident. The stroller/car seat combo posed a serious threat to her safety, and we are deeply shaken by what happened. Thankfully, we were able to intervene in time, but the potential for harm—or worse—was undeniable. We believe the design or construction of this unit may contain a defect that compromises child safety, and for that reason, we are reporting this incident not only to you, the manufacturer, but also to the National Highway Traffic Safety Administration (NHTSA) for review and investigation. The product information is as follows: • Product: Shyft DualRide with Carryall Storage Infant Car Seat and Stroller Combo • Color: Sylva Pink • Date of Purchase: [XXX] • Retailer: Walmart • Serial/Model Number:[XXX] We request that this matter be addressed immediately. I am seeking a formal response, an investigation into the product line, and information on any existing recalls or known defects. I am also requesting a full refund or replacement, though no compensation can account for the distress and danger we experienced. Please contact me as soon as possible to confirm receipt of this complaint and to let me know the next steps. I am available by phone or email. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
[XXX] [XXX] [XXX] [XXX] [XXX] Date: 04/06/2025 To: National Highway Traffic Safety Administration 1200 New Jersey Avenue, SE Washington, D.C. 20590 Subject: Urgent Safety Complaint Regarding Shyft DualRide with Carryall Storage Infant Car Seat and Stroller Combo (Sylva Pink) Dear NHTSA, I am writing to formally report a serious safety issue with one of your products: the Shyft DualRide with Carryall Storage Infant Car Seat and Stroller Combo (Sylva Pink), which I purchased on [XXX]. While using this product with my infant daughter, a dangerous malfunction occurred which resulted in a choking incident. The stroller/car seat combo posed a serious threat to her safety, and we are deeply shaken by what happened. Thankfully, we were able to intervene in time, but the potential for harm—or worse—was undeniable. We believe the design or construction of this unit may contain a defect that compromises child safety, and for that reason, we are reporting this incident not only to you, the manufacturer, but also to the National Highway Traffic Safety Administration (NHTSA) for review and investigation. The product information is as follows: • Product: Shyft DualRide with Carryall Storage Infant Car Seat and Stroller Combo • Color: Sylva Pink • Date of Purchase: [XXX] • Retailer: Walmart • Serial/Model Number:[XXX] We request that this matter be addressed immediately. I am seeking a formal response, an investigation into the product line, and information on any existing recalls or known defects. I am also requesting a full refund or replacement, though no compensation can account for the distress and danger we experienced. Please contact me as soon as possible to confirm receipt of this complaint and to let me know the next steps. I am available by phone or email. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
[XXX] [XXX] [XXX] [XXX] [XXX] Date: 04/06/2025 To: National Highway Traffic Safety Administration 1200 New Jersey Avenue, SE Washington, D.C. 20590 Subject: Urgent Safety Complaint Regarding Shyft DualRide with Carryall Storage Infant Car Seat and Stroller Combo (Sylva Pink) Dear NHTSA, I am writing to formally report a serious safety issue with one of your products: the Shyft DualRide with Carryall Storage Infant Car Seat and Stroller Combo (Sylva Pink), which I purchased on [XXX]. While using this product with my infant daughter, a dangerous malfunction occurred which resulted in a choking incident. The stroller/car seat combo posed a serious threat to her safety, and we are deeply shaken by what happened. Thankfully, we were able to intervene in time, but the potential for harm—or worse—was undeniable. We believe the design or construction of this unit may contain a defect that compromises child safety, and for that reason, we are reporting this incident not only to you, the manufacturer, but also to the National Highway Traffic Safety Administration (NHTSA) for review and investigation. The product information is as follows: • Product: Shyft DualRide with Carryall Storage Infant Car Seat and Stroller Combo • Color: Sylva Pink • Date of Purchase: [XXX] • Retailer: Walmart • Serial/Model Number:[XXX] We request that this matter be addressed immediately. I am seeking a formal response, an investigation into the product line, and information on any existing recalls or known defects. I am also requesting a full refund or replacement, though no compensation can account for the distress and danger we experienced. Please contact me as soon as possible to confirm receipt of this complaint and to let me know the next steps. I am available by phone or email. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11653016
Recall Date: Apr 6, 2025
Evenflo Company, Inc.
Defect Description:
Tether, Lower Anchor (on car seat or vehicle)
Potential Consequences:
[XXX] [XXX] [XXX] [XXX] [XXX] Date: 04/06/2025 To: National Highway Traffic Safety Administration 1200 New Jersey Avenue, SE Washington, D.C. 20590 Subject: Urgent Safety Complaint Regarding Shyft DualRide with Carryall Storage Infant Car Seat and Stroller Combo (Sylva Pink) Dear NHTSA, I am writing to formally report a serious safety issue with one of your products: the Shyft DualRide with Carryall Storage Infant Car Seat and Stroller Combo (Sylva Pink), which I purchased on [XXX]. While using this product with my infant daughter, a dangerous malfunction occurred which resulted in a choking incident. The stroller/car seat combo posed a serious threat to her safety, and we are deeply shaken by what happened. Thankfully, we were able to intervene in time, but the potential for harm—or worse—was undeniable. We believe the design or construction of this unit may contain a defect that compromises child safety, and for that reason, we are reporting this incident not only to you, the manufacturer, but also to the National Highway Traffic Safety Administration (NHTSA) for review and investigation. The product information is as follows: • Product: Shyft DualRide with Carryall Storage Infant Car Seat and Stroller Combo • Color: Sylva Pink • Date of Purchase: [XXX] • Retailer: Walmart • Serial/Model Number:[XXX] We request that this matter be addressed immediately. I am seeking a formal response, an investigation into the product line, and information on any existing recalls or known defects. I am also requesting a full refund or replacement, though no compensation can account for the distress and danger we experienced. Please contact me as soon as possible to confirm receipt of this complaint and to let me know the next steps. I am available by phone or email. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
[XXX] [XXX] [XXX] [XXX] [XXX] Date: 04/06/2025 To: National Highway Traffic Safety Administration 1200 New Jersey Avenue, SE Washington, D.C. 20590 Subject: Urgent Safety Complaint Regarding Shyft DualRide with Carryall Storage Infant Car Seat and Stroller Combo (Sylva Pink) Dear NHTSA, I am writing to formally report a serious safety issue with one of your products: the Shyft DualRide with Carryall Storage Infant Car Seat and Stroller Combo (Sylva Pink), which I purchased on [XXX]. While using this product with my infant daughter, a dangerous malfunction occurred which resulted in a choking incident. The stroller/car seat combo posed a serious threat to her safety, and we are deeply shaken by what happened. Thankfully, we were able to intervene in time, but the potential for harm—or worse—was undeniable. We believe the design or construction of this unit may contain a defect that compromises child safety, and for that reason, we are reporting this incident not only to you, the manufacturer, but also to the National Highway Traffic Safety Administration (NHTSA) for review and investigation. The product information is as follows: • Product: Shyft DualRide with Carryall Storage Infant Car Seat and Stroller Combo • Color: Sylva Pink • Date of Purchase: [XXX] • Retailer: Walmart • Serial/Model Number:[XXX] We request that this matter be addressed immediately. I am seeking a formal response, an investigation into the product line, and information on any existing recalls or known defects. I am also requesting a full refund or replacement, though no compensation can account for the distress and danger we experienced. Please contact me as soon as possible to confirm receipt of this complaint and to let me know the next steps. I am available by phone or email. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
[XXX] [XXX] [XXX] [XXX] [XXX] Date: 04/06/2025 To: National Highway Traffic Safety Administration 1200 New Jersey Avenue, SE Washington, D.C. 20590 Subject: Urgent Safety Complaint Regarding Shyft DualRide with Carryall Storage Infant Car Seat and Stroller Combo (Sylva Pink) Dear NHTSA, I am writing to formally report a serious safety issue with one of your products: the Shyft DualRide with Carryall Storage Infant Car Seat and Stroller Combo (Sylva Pink), which I purchased on [XXX]. While using this product with my infant daughter, a dangerous malfunction occurred which resulted in a choking incident. The stroller/car seat combo posed a serious threat to her safety, and we are deeply shaken by what happened. Thankfully, we were able to intervene in time, but the potential for harm—or worse—was undeniable. We believe the design or construction of this unit may contain a defect that compromises child safety, and for that reason, we are reporting this incident not only to you, the manufacturer, but also to the National Highway Traffic Safety Administration (NHTSA) for review and investigation. The product information is as follows: • Product: Shyft DualRide with Carryall Storage Infant Car Seat and Stroller Combo • Color: Sylva Pink • Date of Purchase: [XXX] • Retailer: Walmart • Serial/Model Number:[XXX] We request that this matter be addressed immediately. I am seeking a formal response, an investigation into the product line, and information on any existing recalls or known defects. I am also requesting a full refund or replacement, though no compensation can account for the distress and danger we experienced. Please contact me as soon as possible to confirm receipt of this complaint and to let me know the next steps. I am available by phone or email. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11653016
Recall Date: Apr 6, 2025
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