Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Royal Enfield North America Limited
Safety Issue:
Royal Enfield North America Limited (Royal Enfield) is recalling certain 2017-2021 Himalayan motorcycles. The salt used to treat the roads in the winter may corrode the brake calipers, causing a decrease or total loss of brake function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov. We have received Royal Enfield's proposed owner notification letter and have approved it for distribution.Please be reminded of the following requirements:Copies of all notices, bulletins, dealer notifications, and other communications that relate to this recall, including a copy of the final owner notification letter and any subsequent owner follow-up notification letter(s), are required to be submitted to this office no later than 5 days after they are originally sent (if they are sent to more than one manufacturer, distributor, dealer, or purchaser/owner).Please be reminded that under 49 U.S.C. 30112(a)(3), it is illegal for a manufacturer, to sell, offer for sale, import, or introduce or deliver into interstate commerce, a motor vehicle or item of motor vehicle equipment that contains a safety defect once the manufacturer has notified NHTSA about that safety defect.This prohibition does not apply once the motor vehicle or motor vehicle equipment has been remedied according to the manufacturer's instructions.As stated in Part 573.7, submission of the first of eight consecutive quarterly status reports is required within one month after the close of the calendar quarter in which notification to purchasers occurs.Therefore, the first quarterly report will be due on, or before, 30 days after the close of the calendar quarter.
Mfg Campaign: SC-31
Recall Date: Feb 27, 2023
Consumer Complaints
3 ComplaintsRoyal Enfield North America Limited
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2021 Royal Enfield Himalayan Motorcycle. The contact received notification of NHTSA Campaign Number: 23V129000 (Service Brakes, Hydraulic) and contacted the dealer to schedule the recall repair appointment; however, the dealer informed the contact that they could not assist because the VIN was not included in the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that the VIN was included in the recall; however, no further assistance was provided. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2021 Royal Enfield Himalayan Motorcycle. The contact received notification of NHTSA Campaign Number: 23V129000 (Service Brakes, Hydraulic) and contacted the dealer to schedule the recall repair appointment; however, the dealer informed the contact that they could not assist because the VIN was not included in the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that the VIN was included in the recall; however, no further assistance was provided. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2021 Royal Enfield Himalayan Motorcycle. The contact received notification of NHTSA Campaign Number: 23V129000 (Service Brakes, Hydraulic) and contacted the dealer to schedule the recall repair appointment; however, the dealer informed the contact that they could not assist because the VIN was not included in the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that the VIN was included in the recall; however, no further assistance was provided. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11626174
Recall Date: Nov 19, 2024
Royal Enfield North America Limited
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2021 Royal Enfield Himalayan. The contact received notification of NHTSA Campaign Number: 23V129000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool shows no open recall.
Corrective Action:
The contact owns a 2021 Royal Enfield Himalayan. The contact received notification of NHTSA Campaign Number: 23V129000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool shows no open recall.
Additional Notes:
The contact owns a 2021 Royal Enfield Himalayan. The contact received notification of NHTSA Campaign Number: 23V129000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool shows no open recall.
Mfg Campaign: 11585062
Recall Date: Apr 24, 2024
Royal Enfield North America Limited
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2021 Royal Enfield Himalayan Motorcycle. The contact stated that while coasting at 40 MPH, with the engine disengaged while holding the clutch lever, the contact then released the clutch lever and the motorcycle stalled while the rear wheel seized. The contact was able to restart the motorcycle. The failure recurred several times. The motorcycle was taken to the dealer and diagnosed with a faulty throttle position sensor. The throttle position sensor was adjusted. The manufacturer was not made aware of the failure. The failure mileage was 56.
Corrective Action:
The contact owns a 2021 Royal Enfield Himalayan Motorcycle. The contact stated that while coasting at 40 MPH, with the engine disengaged while holding the clutch lever, the contact then released the clutch lever and the motorcycle stalled while the rear wheel seized. The contact was able to restart the motorcycle. The failure recurred several times. The motorcycle was taken to the dealer and diagnosed with a faulty throttle position sensor. The throttle position sensor was adjusted. The manufacturer was not made aware of the failure. The failure mileage was 56.
Additional Notes:
The contact owns a 2021 Royal Enfield Himalayan Motorcycle. The contact stated that while coasting at 40 MPH, with the engine disengaged while holding the clutch lever, the contact then released the clutch lever and the motorcycle stalled while the rear wheel seized. The contact was able to restart the motorcycle. The failure recurred several times. The motorcycle was taken to the dealer and diagnosed with a faulty throttle position sensor. The throttle position sensor was adjusted. The manufacturer was not made aware of the failure. The failure mileage was 56.
Mfg Campaign: 11438932
Recall Date: Nov 1, 2021
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