Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Royal Enfield North America Limited
Safety Issue:
Royal Enfield North America Limited (Royal Enfield) is recalling certain 2017-2021 Himalayan motorcycles. The salt used to treat the roads in the winter may corrode the brake calipers, causing a decrease or total loss of brake function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov. We have received Royal Enfield's proposed owner notification letter and have approved it for distribution.Please be reminded of the following requirements:Copies of all notices, bulletins, dealer notifications, and other communications that relate to this recall, including a copy of the final owner notification letter and any subsequent owner follow-up notification letter(s), are required to be submitted to this office no later than 5 days after they are originally sent (if they are sent to more than one manufacturer, distributor, dealer, or purchaser/owner).Please be reminded that under 49 U.S.C. 30112(a)(3), it is illegal for a manufacturer, to sell, offer for sale, import, or introduce or deliver into interstate commerce, a motor vehicle or item of motor vehicle equipment that contains a safety defect once the manufacturer has notified NHTSA about that safety defect.This prohibition does not apply once the motor vehicle or motor vehicle equipment has been remedied according to the manufacturer's instructions.As stated in Part 573.7, submission of the first of eight consecutive quarterly status reports is required within one month after the close of the calendar quarter in which notification to purchasers occurs.Therefore, the first quarterly report will be due on, or before, 30 days after the close of the calendar quarter.
Mfg Campaign: SC-31
Recall Date: Feb 27, 2023
Consumer Complaints
5 ComplaintsRoyal Enfield North America Limited
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
RECEIVED MOTORCYCLE FROM DEALER 6/30/2020. PUT 40 MILES ON CYCLE AS PER BREAKING IN GUIDANCE. ON JULY 2 AT 35 MPH ON COUNTY ROAD WITH LITTLE TO NO TRAFFIC ENGINE QUIT RUNNING AND BATTERY LIGHT CAME ON. COASTED TO THE SIDE OF THE ROAD. TURNED KEY OFF, WAITED A MINUTE OR TWO AND TURNED KEY BACK ON AND MOTOR STARTED AS NORMAL. WENT 2 MILES AND SAME THING, MOTOR QUIT RUNNING AGAIN AT ABOUT 30 MPH AND COASTED TO SIDE OF THE ROAD. TURNED OFF AGAIN AND WAITED AND IT STARTED, SINCE THEN HAVE PUT 30 MILES ON IT AND CONTACTED DEALER WHO IS GOING TO ANALYSIS/ADDRESS PROBLEM AT MY HOME JULY 14, 2020
Corrective Action:
RECEIVED MOTORCYCLE FROM DEALER 6/30/2020. PUT 40 MILES ON CYCLE AS PER BREAKING IN GUIDANCE. ON JULY 2 AT 35 MPH ON COUNTY ROAD WITH LITTLE TO NO TRAFFIC ENGINE QUIT RUNNING AND BATTERY LIGHT CAME ON. COASTED TO THE SIDE OF THE ROAD. TURNED KEY OFF, WAITED A MINUTE OR TWO AND TURNED KEY BACK ON AND MOTOR STARTED AS NORMAL. WENT 2 MILES AND SAME THING, MOTOR QUIT RUNNING AGAIN AT ABOUT 30 MPH AND COASTED TO SIDE OF THE ROAD. TURNED OFF AGAIN AND WAITED AND IT STARTED, SINCE THEN HAVE PUT 30 MILES ON IT AND CONTACTED DEALER WHO IS GOING TO ANALYSIS/ADDRESS PROBLEM AT MY HOME JULY 14, 2020
Additional Notes:
RECEIVED MOTORCYCLE FROM DEALER 6/30/2020. PUT 40 MILES ON CYCLE AS PER BREAKING IN GUIDANCE. ON JULY 2 AT 35 MPH ON COUNTY ROAD WITH LITTLE TO NO TRAFFIC ENGINE QUIT RUNNING AND BATTERY LIGHT CAME ON. COASTED TO THE SIDE OF THE ROAD. TURNED KEY OFF, WAITED A MINUTE OR TWO AND TURNED KEY BACK ON AND MOTOR STARTED AS NORMAL. WENT 2 MILES AND SAME THING, MOTOR QUIT RUNNING AGAIN AT ABOUT 30 MPH AND COASTED TO SIDE OF THE ROAD. TURNED OFF AGAIN AND WAITED AND IT STARTED, SINCE THEN HAVE PUT 30 MILES ON IT AND CONTACTED DEALER WHO IS GOING TO ANALYSIS/ADDRESS PROBLEM AT MY HOME JULY 14, 2020
Mfg Campaign: 11338685
Recall Date: Jul 10, 2020
Royal Enfield North America Limited
Defect Description:
ENGINE
Potential Consequences:
RECEIVED MOTORCYCLE FROM DEALER 6/30/2020. PUT 40 MILES ON CYCLE AS PER BREAKING IN GUIDANCE. ON JULY 2 AT 35 MPH ON COUNTY ROAD WITH LITTLE TO NO TRAFFIC ENGINE QUIT RUNNING AND BATTERY LIGHT CAME ON. COASTED TO THE SIDE OF THE ROAD. TURNED KEY OFF, WAITED A MINUTE OR TWO AND TURNED KEY BACK ON AND MOTOR STARTED AS NORMAL. WENT 2 MILES AND SAME THING, MOTOR QUIT RUNNING AGAIN AT ABOUT 30 MPH AND COASTED TO SIDE OF THE ROAD. TURNED OFF AGAIN AND WAITED AND IT STARTED, SINCE THEN HAVE PUT 30 MILES ON IT AND CONTACTED DEALER WHO IS GOING TO ANALYSIS/ADDRESS PROBLEM AT MY HOME JULY 14, 2020
Corrective Action:
RECEIVED MOTORCYCLE FROM DEALER 6/30/2020. PUT 40 MILES ON CYCLE AS PER BREAKING IN GUIDANCE. ON JULY 2 AT 35 MPH ON COUNTY ROAD WITH LITTLE TO NO TRAFFIC ENGINE QUIT RUNNING AND BATTERY LIGHT CAME ON. COASTED TO THE SIDE OF THE ROAD. TURNED KEY OFF, WAITED A MINUTE OR TWO AND TURNED KEY BACK ON AND MOTOR STARTED AS NORMAL. WENT 2 MILES AND SAME THING, MOTOR QUIT RUNNING AGAIN AT ABOUT 30 MPH AND COASTED TO SIDE OF THE ROAD. TURNED OFF AGAIN AND WAITED AND IT STARTED, SINCE THEN HAVE PUT 30 MILES ON IT AND CONTACTED DEALER WHO IS GOING TO ANALYSIS/ADDRESS PROBLEM AT MY HOME JULY 14, 2020
Additional Notes:
RECEIVED MOTORCYCLE FROM DEALER 6/30/2020. PUT 40 MILES ON CYCLE AS PER BREAKING IN GUIDANCE. ON JULY 2 AT 35 MPH ON COUNTY ROAD WITH LITTLE TO NO TRAFFIC ENGINE QUIT RUNNING AND BATTERY LIGHT CAME ON. COASTED TO THE SIDE OF THE ROAD. TURNED KEY OFF, WAITED A MINUTE OR TWO AND TURNED KEY BACK ON AND MOTOR STARTED AS NORMAL. WENT 2 MILES AND SAME THING, MOTOR QUIT RUNNING AGAIN AT ABOUT 30 MPH AND COASTED TO SIDE OF THE ROAD. TURNED OFF AGAIN AND WAITED AND IT STARTED, SINCE THEN HAVE PUT 30 MILES ON IT AND CONTACTED DEALER WHO IS GOING TO ANALYSIS/ADDRESS PROBLEM AT MY HOME JULY 14, 2020
Mfg Campaign: 11338685
Recall Date: Jul 10, 2020
Royal Enfield North America Limited
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
RECEIVED MOTORCYCLE FROM DEALER 6/30/2020. PUT 40 MILES ON CYCLE AS PER BREAKING IN GUIDANCE. ON JULY 2 AT 35 MPH ON COUNTY ROAD WITH LITTLE TO NO TRAFFIC ENGINE QUIT RUNNING AND BATTERY LIGHT CAME ON. COASTED TO THE SIDE OF THE ROAD. TURNED KEY OFF, WAITED A MINUTE OR TWO AND TURNED KEY BACK ON AND MOTOR STARTED AS NORMAL. WENT 2 MILES AND SAME THING, MOTOR QUIT RUNNING AGAIN AT ABOUT 30 MPH AND COASTED TO SIDE OF THE ROAD. TURNED OFF AGAIN AND WAITED AND IT STARTED, SINCE THEN HAVE PUT 30 MILES ON IT AND CONTACTED DEALER WHO IS GOING TO ANALYSIS/ADDRESS PROBLEM AT MY HOME JULY 14, 2020
Corrective Action:
RECEIVED MOTORCYCLE FROM DEALER 6/30/2020. PUT 40 MILES ON CYCLE AS PER BREAKING IN GUIDANCE. ON JULY 2 AT 35 MPH ON COUNTY ROAD WITH LITTLE TO NO TRAFFIC ENGINE QUIT RUNNING AND BATTERY LIGHT CAME ON. COASTED TO THE SIDE OF THE ROAD. TURNED KEY OFF, WAITED A MINUTE OR TWO AND TURNED KEY BACK ON AND MOTOR STARTED AS NORMAL. WENT 2 MILES AND SAME THING, MOTOR QUIT RUNNING AGAIN AT ABOUT 30 MPH AND COASTED TO SIDE OF THE ROAD. TURNED OFF AGAIN AND WAITED AND IT STARTED, SINCE THEN HAVE PUT 30 MILES ON IT AND CONTACTED DEALER WHO IS GOING TO ANALYSIS/ADDRESS PROBLEM AT MY HOME JULY 14, 2020
Additional Notes:
RECEIVED MOTORCYCLE FROM DEALER 6/30/2020. PUT 40 MILES ON CYCLE AS PER BREAKING IN GUIDANCE. ON JULY 2 AT 35 MPH ON COUNTY ROAD WITH LITTLE TO NO TRAFFIC ENGINE QUIT RUNNING AND BATTERY LIGHT CAME ON. COASTED TO THE SIDE OF THE ROAD. TURNED KEY OFF, WAITED A MINUTE OR TWO AND TURNED KEY BACK ON AND MOTOR STARTED AS NORMAL. WENT 2 MILES AND SAME THING, MOTOR QUIT RUNNING AGAIN AT ABOUT 30 MPH AND COASTED TO SIDE OF THE ROAD. TURNED OFF AGAIN AND WAITED AND IT STARTED, SINCE THEN HAVE PUT 30 MILES ON IT AND CONTACTED DEALER WHO IS GOING TO ANALYSIS/ADDRESS PROBLEM AT MY HOME JULY 14, 2020
Mfg Campaign: 11338685
Recall Date: Jul 10, 2020
Royal Enfield North America Limited
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
MOTORCYCLE DIED AGAIN WHILE RIDING HOME FROM WORK TODAY IN TRAFFIC (02/07). I DID NOT STALL THE BIKE. I WAS ABLE TO RESTART IT QUICKLY AND GET MOVING BEFORE BEING BUMPED FROM BEHIND. BOUGHT THE BIKE (02/02/2019) AND IT NOW HAS 160 MILES ON IT. I AM THE SAME POSTER / SAME BIKE AS ABOVE (CLASSIFIED AS ELECTRICAL PROBLEM). BIKE HAS DONE THIS ON TWO PREVIOUS OCCASIONS AS NOTED. COULD ALSO BE FUEL RELATED IF NOT ELECTRICAL. I CAME HOME AND CHECKED THE VENT LINES FROM THE GAS TANK TO THE EVAP SYSTEM FOR KINKS, ETC. TEMPORARILY DISCONNECTED AND RECONNECTED THE LINE THAT RUNS FROM THE UNDERSIDE OF THE GAS TANK TO THE CHARCOAL CANNISTER MOUNTED INSIDE THE SKID PLATE AND HEARD A "WHOOSH' OF AIR. SO, THE TANK IS EITHER UNDER VACUUM OR PRESSURE, WHICH COULD BE INTERRUPTING FUEL SUPPLY TO THE ENGINE. I HAVE CONTACTED MY DEALER AGAIN (HAVE NOT HEARD BACK SINCE I FIRST CALLED EARLIER IN THE WEEK) AND THE DEALER IN WISCONSIN (GREAT FOLKS) AND REPORTED THE PROBLEM. THEY WILL REPORTEDLY CALL THE ROYAL ENFIELD NORTH AMERICA HELP LINE AND GET ME SOME ANSWERS TOMORROW. I CALLED THE NUMBER (CORRECTLY, DIALED THE SAME NUMBER SEVERAL TIMES) AND GOT A SURVEY ASKING MY AGE AND PROMISING A TRIP TO THE CARIBBEAN. STAY TUNED.
Corrective Action:
MOTORCYCLE DIED AGAIN WHILE RIDING HOME FROM WORK TODAY IN TRAFFIC (02/07). I DID NOT STALL THE BIKE. I WAS ABLE TO RESTART IT QUICKLY AND GET MOVING BEFORE BEING BUMPED FROM BEHIND. BOUGHT THE BIKE (02/02/2019) AND IT NOW HAS 160 MILES ON IT. I AM THE SAME POSTER / SAME BIKE AS ABOVE (CLASSIFIED AS ELECTRICAL PROBLEM). BIKE HAS DONE THIS ON TWO PREVIOUS OCCASIONS AS NOTED. COULD ALSO BE FUEL RELATED IF NOT ELECTRICAL. I CAME HOME AND CHECKED THE VENT LINES FROM THE GAS TANK TO THE EVAP SYSTEM FOR KINKS, ETC. TEMPORARILY DISCONNECTED AND RECONNECTED THE LINE THAT RUNS FROM THE UNDERSIDE OF THE GAS TANK TO THE CHARCOAL CANNISTER MOUNTED INSIDE THE SKID PLATE AND HEARD A "WHOOSH' OF AIR. SO, THE TANK IS EITHER UNDER VACUUM OR PRESSURE, WHICH COULD BE INTERRUPTING FUEL SUPPLY TO THE ENGINE. I HAVE CONTACTED MY DEALER AGAIN (HAVE NOT HEARD BACK SINCE I FIRST CALLED EARLIER IN THE WEEK) AND THE DEALER IN WISCONSIN (GREAT FOLKS) AND REPORTED THE PROBLEM. THEY WILL REPORTEDLY CALL THE ROYAL ENFIELD NORTH AMERICA HELP LINE AND GET ME SOME ANSWERS TOMORROW. I CALLED THE NUMBER (CORRECTLY, DIALED THE SAME NUMBER SEVERAL TIMES) AND GOT A SURVEY ASKING MY AGE AND PROMISING A TRIP TO THE CARIBBEAN. STAY TUNED.
Additional Notes:
MOTORCYCLE DIED AGAIN WHILE RIDING HOME FROM WORK TODAY IN TRAFFIC (02/07). I DID NOT STALL THE BIKE. I WAS ABLE TO RESTART IT QUICKLY AND GET MOVING BEFORE BEING BUMPED FROM BEHIND. BOUGHT THE BIKE (02/02/2019) AND IT NOW HAS 160 MILES ON IT. I AM THE SAME POSTER / SAME BIKE AS ABOVE (CLASSIFIED AS ELECTRICAL PROBLEM). BIKE HAS DONE THIS ON TWO PREVIOUS OCCASIONS AS NOTED. COULD ALSO BE FUEL RELATED IF NOT ELECTRICAL. I CAME HOME AND CHECKED THE VENT LINES FROM THE GAS TANK TO THE EVAP SYSTEM FOR KINKS, ETC. TEMPORARILY DISCONNECTED AND RECONNECTED THE LINE THAT RUNS FROM THE UNDERSIDE OF THE GAS TANK TO THE CHARCOAL CANNISTER MOUNTED INSIDE THE SKID PLATE AND HEARD A "WHOOSH' OF AIR. SO, THE TANK IS EITHER UNDER VACUUM OR PRESSURE, WHICH COULD BE INTERRUPTING FUEL SUPPLY TO THE ENGINE. I HAVE CONTACTED MY DEALER AGAIN (HAVE NOT HEARD BACK SINCE I FIRST CALLED EARLIER IN THE WEEK) AND THE DEALER IN WISCONSIN (GREAT FOLKS) AND REPORTED THE PROBLEM. THEY WILL REPORTEDLY CALL THE ROYAL ENFIELD NORTH AMERICA HELP LINE AND GET ME SOME ANSWERS TOMORROW. I CALLED THE NUMBER (CORRECTLY, DIALED THE SAME NUMBER SEVERAL TIMES) AND GOT A SURVEY ASKING MY AGE AND PROMISING A TRIP TO THE CARIBBEAN. STAY TUNED.
Mfg Campaign: 11175090
Recall Date: Feb 7, 2019
Royal Enfield North America Limited
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MOTORCYCLE DIED WHILE RIDING TODAY, TWICE WITHIN APPROXIMATELY 10 MILES. BOUGHT THE BIKE YESTERDAY (02/02/2019) AND IT ONLY HAS 55.2 MILES ON IT. WAS OUT FOR A SHORT BREAK-IN RIDE ON COUNTRY ROADS WHEN THE ENGINE CUT OFF, BIKE WENT DEAD. NO USER ERROR WAS INVOLVED. NO ACCIDENTALLY HITTING THE KILL SWITCH, ETC. I'VE BEEN RIDING FOR OVER 25 YEARS. BOTH TIMES I HAD TRAFFIC BEHIND ME. HAD TO PULL OVER QUICKLY SO AS TO NOT BE HIT FROM BEHIND. FORTUNATELY, I WAS ABLE TO FIND ACCESSIBLE RUNOFF. A LESSER RIDER WOULD HAVE HAD PROBLEMS, OR WORSE. SPEED RANGED FROM 15 TO 25 MPH WHEN THE BIKE CUT OUT AND WHILE IN RIGHT-HAND TURNS. ONLY WAY TO RESTART IS TO TURN KEY TO OFF POSITION AND THEN RESTART. THE BATTERY HAS A FULL CHARGE. NOT SURE IF IT'S RELATED OR NOT BUT A REAR TURN SIGNAL WAS OUT ON THE BIKE WHEN I PICKED IT UP. THE DEALER HAD TO SWAP IT OUT. MUST HAVE BEEN MISSED DURING PDI (ODD GIVEN THE PDI IN TX AND AT THE DEALER). WILL RIDE AGAIN (TO GET IT BACK TO THE DEALER) AND REPORT BACK. HAVE CONTACTED MY DEALER AND REPORTED HE PROBLEM.
Corrective Action:
MOTORCYCLE DIED WHILE RIDING TODAY, TWICE WITHIN APPROXIMATELY 10 MILES. BOUGHT THE BIKE YESTERDAY (02/02/2019) AND IT ONLY HAS 55.2 MILES ON IT. WAS OUT FOR A SHORT BREAK-IN RIDE ON COUNTRY ROADS WHEN THE ENGINE CUT OFF, BIKE WENT DEAD. NO USER ERROR WAS INVOLVED. NO ACCIDENTALLY HITTING THE KILL SWITCH, ETC. I'VE BEEN RIDING FOR OVER 25 YEARS. BOTH TIMES I HAD TRAFFIC BEHIND ME. HAD TO PULL OVER QUICKLY SO AS TO NOT BE HIT FROM BEHIND. FORTUNATELY, I WAS ABLE TO FIND ACCESSIBLE RUNOFF. A LESSER RIDER WOULD HAVE HAD PROBLEMS, OR WORSE. SPEED RANGED FROM 15 TO 25 MPH WHEN THE BIKE CUT OUT AND WHILE IN RIGHT-HAND TURNS. ONLY WAY TO RESTART IS TO TURN KEY TO OFF POSITION AND THEN RESTART. THE BATTERY HAS A FULL CHARGE. NOT SURE IF IT'S RELATED OR NOT BUT A REAR TURN SIGNAL WAS OUT ON THE BIKE WHEN I PICKED IT UP. THE DEALER HAD TO SWAP IT OUT. MUST HAVE BEEN MISSED DURING PDI (ODD GIVEN THE PDI IN TX AND AT THE DEALER). WILL RIDE AGAIN (TO GET IT BACK TO THE DEALER) AND REPORT BACK. HAVE CONTACTED MY DEALER AND REPORTED HE PROBLEM.
Additional Notes:
MOTORCYCLE DIED WHILE RIDING TODAY, TWICE WITHIN APPROXIMATELY 10 MILES. BOUGHT THE BIKE YESTERDAY (02/02/2019) AND IT ONLY HAS 55.2 MILES ON IT. WAS OUT FOR A SHORT BREAK-IN RIDE ON COUNTRY ROADS WHEN THE ENGINE CUT OFF, BIKE WENT DEAD. NO USER ERROR WAS INVOLVED. NO ACCIDENTALLY HITTING THE KILL SWITCH, ETC. I'VE BEEN RIDING FOR OVER 25 YEARS. BOTH TIMES I HAD TRAFFIC BEHIND ME. HAD TO PULL OVER QUICKLY SO AS TO NOT BE HIT FROM BEHIND. FORTUNATELY, I WAS ABLE TO FIND ACCESSIBLE RUNOFF. A LESSER RIDER WOULD HAVE HAD PROBLEMS, OR WORSE. SPEED RANGED FROM 15 TO 25 MPH WHEN THE BIKE CUT OUT AND WHILE IN RIGHT-HAND TURNS. ONLY WAY TO RESTART IS TO TURN KEY TO OFF POSITION AND THEN RESTART. THE BATTERY HAS A FULL CHARGE. NOT SURE IF IT'S RELATED OR NOT BUT A REAR TURN SIGNAL WAS OUT ON THE BIKE WHEN I PICKED IT UP. THE DEALER HAD TO SWAP IT OUT. MUST HAVE BEEN MISSED DURING PDI (ODD GIVEN THE PDI IN TX AND AT THE DEALER). WILL RIDE AGAIN (TO GET IT BACK TO THE DEALER) AND REPORT BACK. HAVE CONTACTED MY DEALER AND REPORTED HE PROBLEM.
Mfg Campaign: 11173833
Recall Date: Feb 3, 2019
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