Complaints & Recalls
Consumer Complaints
1 ComplaintForest River, Inc.
Defect Description:
TIRES
Potential Consequences:
I PURCHASED A NEW FOREST RIVER ROCKWOOK ULTRALIGHT 2906WS TRAVEL TRAILER IN OCT 2017. IT CAME WITH FOUR NEW CASTLEROCK 225/75/15 TIRES, ALL WITH DATE CODE 2217 OR 2317. I CHECK THE TIRE PRESSURE AND INSPECT THE TIRE EACH DAY THE TRAILER IS MOVED. ON WED, 8/14/2019 AT ABOUT 9:45 AM, ONE OF THESE TIRES THREW ITS TREAD AND CAUSED DAMAGE TO THE SIDE OF MY TRAILER. I WAS ABLE TO PULL OVER AND STOP WITHOUT LOSING CONTROL, BUT ONLY BECAUSE BY COINCIDENCE, I JUST HAPPENED TO BE CHECKING MY MIRRORS WHEN IT HAPPENED. THE PSI WAS CHECKED AN HOUR EARLIER AND ONLY 20 MINUTES PRIOR THE TRAILER WAS WEIGHED AT 6900 LBS. (WELL UNDER THE AXLE AND TIRE WEIGHT RATING.) THE MANUFACTURE AT THIS TIME WILL ONLY SUPPLY A REPLACEMENT TIRE WITHOUT ANY COMPENSATION FOR THE DAMAGE. CASTLEROCK TIRE FAILURES ARE VERY COMMON AND SOMETHING NEEDS TO BE DONE!
Corrective Action:
I PURCHASED A NEW FOREST RIVER ROCKWOOK ULTRALIGHT 2906WS TRAVEL TRAILER IN OCT 2017. IT CAME WITH FOUR NEW CASTLEROCK 225/75/15 TIRES, ALL WITH DATE CODE 2217 OR 2317. I CHECK THE TIRE PRESSURE AND INSPECT THE TIRE EACH DAY THE TRAILER IS MOVED. ON WED, 8/14/2019 AT ABOUT 9:45 AM, ONE OF THESE TIRES THREW ITS TREAD AND CAUSED DAMAGE TO THE SIDE OF MY TRAILER. I WAS ABLE TO PULL OVER AND STOP WITHOUT LOSING CONTROL, BUT ONLY BECAUSE BY COINCIDENCE, I JUST HAPPENED TO BE CHECKING MY MIRRORS WHEN IT HAPPENED. THE PSI WAS CHECKED AN HOUR EARLIER AND ONLY 20 MINUTES PRIOR THE TRAILER WAS WEIGHED AT 6900 LBS. (WELL UNDER THE AXLE AND TIRE WEIGHT RATING.) THE MANUFACTURE AT THIS TIME WILL ONLY SUPPLY A REPLACEMENT TIRE WITHOUT ANY COMPENSATION FOR THE DAMAGE. CASTLEROCK TIRE FAILURES ARE VERY COMMON AND SOMETHING NEEDS TO BE DONE!
Additional Notes:
I PURCHASED A NEW FOREST RIVER ROCKWOOK ULTRALIGHT 2906WS TRAVEL TRAILER IN OCT 2017. IT CAME WITH FOUR NEW CASTLEROCK 225/75/15 TIRES, ALL WITH DATE CODE 2217 OR 2317. I CHECK THE TIRE PRESSURE AND INSPECT THE TIRE EACH DAY THE TRAILER IS MOVED. ON WED, 8/14/2019 AT ABOUT 9:45 AM, ONE OF THESE TIRES THREW ITS TREAD AND CAUSED DAMAGE TO THE SIDE OF MY TRAILER. I WAS ABLE TO PULL OVER AND STOP WITHOUT LOSING CONTROL, BUT ONLY BECAUSE BY COINCIDENCE, I JUST HAPPENED TO BE CHECKING MY MIRRORS WHEN IT HAPPENED. THE PSI WAS CHECKED AN HOUR EARLIER AND ONLY 20 MINUTES PRIOR THE TRAILER WAS WEIGHED AT 6900 LBS. (WELL UNDER THE AXLE AND TIRE WEIGHT RATING.) THE MANUFACTURE AT THIS TIME WILL ONLY SUPPLY A REPLACEMENT TIRE WITHOUT ANY COMPENSATION FOR THE DAMAGE. CASTLEROCK TIRE FAILURES ARE VERY COMMON AND SOMETHING NEEDS TO BE DONE!
Mfg Campaign: 11245915
Recall Date: Aug 22, 2019
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