ROADTREK ZION SRT 2021

Complete listing of complaints and recalls for this vehicle

1
Complaints
8
Recalls

Complaints & Recalls

1 Complaints 8 Recalls

Official Safety Recalls - Important!

8 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Roadtrek Inc.
NHTSA Campaign: 23V112000 SAFETY RECALL
54 Vehicles Affected
Recall Date: Feb 22, 2023
Safety Issue:

Roadtrek Inc. (Roadtrek) is recalling certain 2021-2022 Zion, Chase, Zion Slumber, Play, Play Slumber, Zion SRT and Play SRT recreational vehicles, equipped with certain SDS2 2-burner drop-in cooktops. The internal aluminum burner tubes that connect to the gas valves may fracture and cause a gas leak.

Potential Risk:
A gas leak in the presence of an ignition source can increase the risk of a fire.
FREE Recall Solution:
Dealers will install a regulator support bracket in unsold vehicles. The remedy for sold units include inspecting the burner tubes, and repair, as necessary, free of charge. Previously sold units will be inspected and replace the cooktop as necessary, free of charge. Owner notification letters were mailed May 8, 2023. Owners may contact Roadtrek customer service at 1-888-762-3873. Roadtrek's number for this recall is NHTSA Recall 23E002.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local ROADTREK dealer to schedule your FREE recall repair.
Manufacturer: ROADTREK
Notice Date: May 8, 2023
Recall Date: Feb 22, 2023
Roadtrek Inc.
NHTSA Campaign: 22V492000 SAFETY RECALL
785 Vehicles Affected
Recall Date: Jul 8, 2022
Safety Issue:

Roadtrek Inc. (Roadtrek) is recalling certain 2021-2022 Zion, Zion SRT, Zion Slumber, Chase, Play, Play SRT, and Play Slumber motorhomes. The output line on the LPG tanks may not connect properly to the shut off valve, which can cause a propane leak.

Potential Risk:
A propane leak in the presence of an ignition source can increase the risk of a fire.
FREE Recall Solution:
Dealers will inspect and replace the service valves, as necessary, free of charge. Owner notification letters were mailed in September 8, 2022. Owners may contact Roadtrek customer service at 1-888-762-3873.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local ROADTREK dealer to schedule your FREE recall repair.
Manufacturer: ROADTREK
Notice Date: Aug 8, 2022
Recall Date: Jul 8, 2022
Roadtrek Inc.
NHTSA Campaign: 22V385000 SAFETY RECALL
99 Vehicles Affected
Recall Date: May 27, 2022
Safety Issue:

Roadtrek Inc. (Roadtrek) is recalling certain 2021-2022 Play, Play SRT, Play Slumber, Chase, SS Agile, Zion, Zion SRT, and Zion Slumber recreational vehicles, equipped with certain 2-burner cooktops. The burner control valves may become damaged, causing a gas leak.

Potential Risk:
A gas leak in the presence of an ignition source can increase the risk of a fire.
FREE Recall Solution:
Dealers will replace the cooktops, free of charge. Owner notification letters were mailed July 22, 2022. Owners may contact Roadtrek customer service at 1-888-762-3873.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.Please be reminded of the following requirements:You are required to submit a draft owner notification letter to this office no less than five days prior to mailing it to the customers.Also, copies of all notices, bulletins, dealer notifications, and other communications that relate to this recall, including a copy of the final owner notification letter and any subsequent owner follow-up notification letter(s), are required to be submitted to this office no later than 5 days after they are originally sent (if they are sent to more than one manufacturer, distributor, dealer, or purchaser/owner).Please be reminded that under 49 U.S.C. 30112(a)(3), it is illegal for a manufacturer, to sell, offer for sale, import, or introduce or deliver into interstate commerce, a motor vehicle or item of motor vehicle equipment that contains a safety defect once the manufacturer has notified NHTSA about that safety defect.This prohibition does not apply once the motor vehicle or motor vehicle equipment has been remedied according to the manufacturer's instructions.As stated in Part 573.7, submission of the first of eight consecutive quarterly status reports is required within one month after the close of the calendar quarter in which notification to purchasers occurs.Therefore, the first quarterly report will be due on, or before, 30 days after the close of the calendar quarter.

Action Required: Contact your local ROADTREK dealer to schedule your FREE recall repair.
Manufacturer: ROADTREK
Notice Date: Jul 22, 2022
Recall Date: May 27, 2022
Roadtrek Inc.
NHTSA Campaign: 22V065000 SAFETY RECALL
29 Vehicles Affected
Recall Date: Feb 7, 2022
Safety Issue:

Roadtrek Inc. (Roadtrek) is recalling certain 2021-2022 Zion, Zion SRT, Zion Slumber, Chase, Play, and Play Slumber recreational vehicles. The propane line may not be attached to the water heater.

Potential Risk:
An unattached propane line can cause gas to enter the vehicle, increasing the risk of a fire.
FREE Recall Solution:
Dealers will inspect and attach the propane line, as necessary, and test the propane system, free of charge. Owners may contact Roadtrek customer service at 1-888-762-3873. Roadtrek's number for this recall is 2022-01.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local ROADTREK dealer to schedule your FREE recall repair.
Manufacturer: ROADTREK
Mfg Campaign: Recall 2022-01
Notice Date: Feb 8, 2022
Recall Date: Feb 7, 2022
Roadtrek Inc.
NHTSA Campaign: 21V477000 SAFETY RECALL
122 Vehicles Affected
Recall Date: Jun 25, 2021
Safety Issue:

Roadtrek Inc. (Roadtrek) is recalling certain 2020-2021 Zion, Zion SRT, Play, and Slumber vehicles. An incorrect gas detector that is missing the carbon monoxide alarm may have been installed.

Potential Risk:
The presence of carbon monoxide gas may not be detected, increasing the risk of injury or death.
FREE Recall Solution:
Roadtrek will ship owners a carbon monoxide detector to mount to their vehicle, free of charge. Owner notification letters were mailed on June 29, 2021. Owners may contact Roadtrek customer service at 1-519-745-1160. Roadtrek's number for this recall is 2021-02.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local ROADTREK dealer to schedule your FREE recall repair.
Manufacturer: ROADTREK
Mfg Campaign: 2021-02
Notice Date: Jun 29, 2021
Recall Date: Jun 25, 2021
Roadtrek Inc.
NHTSA Campaign: 21V356000 SAFETY RECALL
70 Vehicles Affected
Recall Date: May 14, 2021
Safety Issue:

Roadtrek Inc. (Roadtrek) is recalling certain 2020-2021 Zion, Zion SRT, and Play motorhomes. The undermount generator that charges the Absorbed Glass Mat (AGM) house batteries may have a faulty internal regulator, which could damage the AGM batteries and cause electrical system failure.

Potential Risk:
Damaged AGM battery caps can detach. In addition, a damaged AGM battery that is replaced with a lead-acid battery can lead to an acid spill. Either of these scenarios can increase the risk of injury.
FREE Recall Solution:
Dealers will inspect and if necessary, replace the undermount AGM generator, free of charge. Owner notification letters were mailed May 26, 2021. Owners may contact Roadtrek customer service at 1-888-762-3873.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local ROADTREK dealer to schedule your FREE recall repair.
Manufacturer: ROADTREK
Notice Date: May 26, 2021
Recall Date: May 14, 2021

Consumer Complaints

1 Complaint
Roadtrek Inc.
Campaign: 11489508 Other
Oct 17, 2022
Defect Description:

SEATS

Potential Consequences:

Built on a Dodge Ram 3500 chassis, our 2021 Roadtrek Zion SRT has the driver and passenger seats that swivel. As a so called safety feature, an alarm should chime and show on the dashboard if the individual seat is not locked in the forward position prior to putting the vehicle in gear. The vehicle will NOT go into gear if the alarm is activated. HOWEVER, the safety issue is that the wiring is defective so that when the seat is actually locked in the proper position, the alarm still sounds, and the vehicle can NOT be put in gear or moved! This creates the safety hazard as the vehicle cannot be moved in an emergency or non-emergency situation. A cutoff switch like the one for the airbag use should be installed. We were fortunate and not in a bad location and were able to contact the warranty roadside service in Branson, MO., when the vehicle couldn't be moved, but it could have proved deadly should this have happened elsewhere. The roadside assistance mechanic was able to disconnect the harness as a temporary fix so that the vehicle was able to be put into gear and driven, however the dashboard warning still shows up. At present, we are waiting for a new part ("harness") to come in to the Dodge dealership in DeLand, FL for the repair. Since this is a fairly new system for the seats, I thought I should get it on record as a safety issue. Not being able to put a vehicle in gear and move it is definitely a safety issue! Thank you.

Corrective Action:

Built on a Dodge Ram 3500 chassis, our 2021 Roadtrek Zion SRT has the driver and passenger seats that swivel. As a so called safety feature, an alarm should chime and show on the dashboard if the individual seat is not locked in the forward position prior to putting the vehicle in gear. The vehicle will NOT go into gear if the alarm is activated. HOWEVER, the safety issue is that the wiring is defective so that when the seat is actually locked in the proper position, the alarm still sounds, and the vehicle can NOT be put in gear or moved! This creates the safety hazard as the vehicle cannot be moved in an emergency or non-emergency situation. A cutoff switch like the one for the airbag use should be installed. We were fortunate and not in a bad location and were able to contact the warranty roadside service in Branson, MO., when the vehicle couldn't be moved, but it could have proved deadly should this have happened elsewhere. The roadside assistance mechanic was able to disconnect the harness as a temporary fix so that the vehicle was able to be put into gear and driven, however the dashboard warning still shows up. At present, we are waiting for a new part ("harness") to come in to the Dodge dealership in DeLand, FL for the repair. Since this is a fairly new system for the seats, I thought I should get it on record as a safety issue. Not being able to put a vehicle in gear and move it is definitely a safety issue! Thank you.

Additional Notes:

Built on a Dodge Ram 3500 chassis, our 2021 Roadtrek Zion SRT has the driver and passenger seats that swivel. As a so called safety feature, an alarm should chime and show on the dashboard if the individual seat is not locked in the forward position prior to putting the vehicle in gear. The vehicle will NOT go into gear if the alarm is activated. HOWEVER, the safety issue is that the wiring is defective so that when the seat is actually locked in the proper position, the alarm still sounds, and the vehicle can NOT be put in gear or moved! This creates the safety hazard as the vehicle cannot be moved in an emergency or non-emergency situation. A cutoff switch like the one for the airbag use should be installed. We were fortunate and not in a bad location and were able to contact the warranty roadside service in Branson, MO., when the vehicle couldn't be moved, but it could have proved deadly should this have happened elsewhere. The roadside assistance mechanic was able to disconnect the harness as a temporary fix so that the vehicle was able to be put into gear and driven, however the dashboard warning still shows up. At present, we are waiting for a new part ("harness") to come in to the Dodge dealership in DeLand, FL for the repair. Since this is a fairly new system for the seats, I thought I should get it on record as a safety issue. Not being able to put a vehicle in gear and move it is definitely a safety issue! Thank you.

Manufacturer: ROADTREK
Mfg Campaign: 11489508
Notice Date: Oct 17, 2022
Recall Date: Oct 17, 2022

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