ROADTREK RS ADVENTUROUS 2017

Complete listing of complaints and recalls for this vehicle

1
Complaints
3
Recalls

Complaints & Recalls

1 Complaints 3 Recalls

Official Safety Recalls - Important!

3 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Erwin Hymer Group North America, Inc.
NHTSA Campaign: 19V450000 SAFETY RECALL
1.7K Vehicles Affected
Recall Date: Jun 13, 2019
Safety Issue:

Erwin Hymer Group North America, Inc. (Erwin Hymer) is recalling 2013-2019 Roadtrek E-Trek, RS Adventurous, CS Adventurous, and TS Adventurous motorhomes built on Sprinter chassis and equipped with one or two second row captain's chairs, with integrated seat belts. The seat pedestal base anchor brackets to the chassis fame may not have enough strength to prevent the seat and seat belt from moving in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 210, "Seat Belt Assembly Anchorages" and 207, "Seating Systems."

Potential Risk:
In the event of a crash, the second-row captain seats may not provide adequate protection for occupants, increasing their risk of injury.
FREE Recall Solution:
Dealers will remove the seatbelt(s) in the affected units and install a label, which advises that the second-row seat is not to be occupied while the vehicle is in motion. Repairs will be performed free of charge. Owners may contact Erwin Hymer customer service at 1-844-464-3735. Erwin Hymer's number for this recall is 2019-01.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local ROADTREK dealer to schedule your FREE recall repair.
Manufacturer: ROADTREK
Mfg Campaign: 2019-01
Notice Date: Jan 6, 2020
Recall Date: Jun 13, 2019
Erwin Hymer Group North America, Inc.
NHTSA Campaign: 18V528000 SAFETY RECALL
33 Vehicles Affected
Recall Date: Aug 13, 2018
Safety Issue:

Erwin Hymer Group North America, Inc. (Erwin Hymer) is recalling certain 2017-2018 Roadtrek RS Adventurous XL, E-trek XL, RS Adventurous, and E-trek motorhomes equipped with a driver's side second row captain seat option. The diesel fuel tank may have been damaged while installing the second row seat pedestal.

Potential Risk:
A damaged fuel tank may leak fuel, increasing the risk of a fire.
FREE Recall Solution:
Erwin Hymer will notify owners, and Mercedes dealers will inspect the diesel fuel tank, replacing it as necessary, free of charge. The recall began September 11, 2018. Owners may contact Erwin Hymer customer service at 1-800-663-0066. Erwin Hymer's number for this recall is 2018-0010.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local ROADTREK dealer to schedule your FREE recall repair.
Manufacturer: ROADTREK
Mfg Campaign: 2018-0010
Notice Date: Sep 11, 2018
Recall Date: Aug 13, 2018
Erwin Hymer Group North America, Inc.
NHTSA Campaign: 18V001000 SAFETY RECALL
5.2K Vehicles Affected
Recall Date: Jan 2, 2018
Safety Issue:

Erwin Hymer Group North America, Inc. (Erwin Hymer) is recalling certain 2012-2018 Roadtrek E-trek, CS Adventurous, RS Adventurous, SS Agile, Zion, Zion SRT, Simplicity, Simplicity SRT, Hymer Aktiv, Aktiv 2.0, Sonne, Carado Banff, Axion, and Sunlight Van One vehicles. These motorhomes are equipped with Kidde E10 or EH10 Fire Extinguishers that may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher.

Potential Risk:
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
FREE Recall Solution:
Erwin Hymer will notify owners, instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 8, 2018. Owners may contact Erwin Hymer customer service at 1-844-413-8245, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. For additional guidance consumers can contact Erwin Hymer Group North America, Inc., customer service line at 844-496-3735. Erwin Hymer's number for this recall is 17E062000.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local ROADTREK dealer to schedule your FREE recall repair.
Manufacturer: ROADTREK
Mfg Campaign: 17E062000
Notice Date: Jan 8, 2018
Recall Date: Jan 2, 2018

Consumer Complaints

1 Complaint
Erwin Hymer Group North America, Inc.
Campaign: 11299637 Other
Jan 15, 2020
Defect Description:

SEAT BELTS

Potential Consequences:

I RECEIVED A SAFETY INFORMATION NOTICE (NHTSA 19V450 / TRANSPORT CANADA 2019-309) STATING THE TWO REAR SEAT SEATBELTS ARE NOT PROPERLY FUNCTIONAL. THE RESOLUTION IS TO HAVE THE DEALER ADHERE A STICKER TO THE SEATBELT SAYING THE SEATS SHOULD NOT BE USED WHILE THE VEHICLE IS IN MOTION. MY SIMPLE QUESTION IS HOW CAN A SAFETY NOTICE AND RECALL SOLUTION BE THE MAKE HALF OF THE SEATING IN THE VEHICLE NON-FUNCTIONAL - AS OPPOSED TO FIXING THE SEATBELT ISSUE.

Corrective Action:

I RECEIVED A SAFETY INFORMATION NOTICE (NHTSA 19V450 / TRANSPORT CANADA 2019-309) STATING THE TWO REAR SEAT SEATBELTS ARE NOT PROPERLY FUNCTIONAL. THE RESOLUTION IS TO HAVE THE DEALER ADHERE A STICKER TO THE SEATBELT SAYING THE SEATS SHOULD NOT BE USED WHILE THE VEHICLE IS IN MOTION. MY SIMPLE QUESTION IS HOW CAN A SAFETY NOTICE AND RECALL SOLUTION BE THE MAKE HALF OF THE SEATING IN THE VEHICLE NON-FUNCTIONAL - AS OPPOSED TO FIXING THE SEATBELT ISSUE.

Additional Notes:

I RECEIVED A SAFETY INFORMATION NOTICE (NHTSA 19V450 / TRANSPORT CANADA 2019-309) STATING THE TWO REAR SEAT SEATBELTS ARE NOT PROPERLY FUNCTIONAL. THE RESOLUTION IS TO HAVE THE DEALER ADHERE A STICKER TO THE SEATBELT SAYING THE SEATS SHOULD NOT BE USED WHILE THE VEHICLE IS IN MOTION. MY SIMPLE QUESTION IS HOW CAN A SAFETY NOTICE AND RECALL SOLUTION BE THE MAKE HALF OF THE SEATING IN THE VEHICLE NON-FUNCTIONAL - AS OPPOSED TO FIXING THE SEATBELT ISSUE.

Manufacturer: ROADTREK
Mfg Campaign: 11299637
Notice Date: Jan 15, 2020
Recall Date: Jan 15, 2020
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