Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Erwin Hymer Group North America, Inc.
Safety Issue:
Erwin Hymer Group North America, Inc. (Erwin Hymer) is recalling 2013-2019 Roadtrek E-Trek, RS Adventurous, CS Adventurous, and TS Adventurous motorhomes built on Sprinter chassis and equipped with one or two second row captain's chairs, with integrated seat belts. The seat pedestal base anchor brackets to the chassis fame may not have enough strength to prevent the seat and seat belt from moving in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 210, "Seat Belt Assembly Anchorages" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 2019-01
Recall Date: Jun 13, 2019
Erwin Hymer Group North America, Inc.
Safety Issue:
Erwin Hymer Group North America, Inc. (Erwin Hymer) is recalling certain 2012-2018 Roadtrek E-trek, CS Adventurous, RS Adventurous, SS Agile, Zion, Zion SRT, Simplicity, Simplicity SRT, Hymer Aktiv, Aktiv 2.0, Sonne, Carado Banff, Axion, and Sunlight Van One vehicles. These motorhomes are equipped with Kidde E10 or EH10 Fire Extinguishers that may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17E062000
Recall Date: Jan 2, 2018
Consumer Complaints
1 ComplaintErwin Hymer Group North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2018 ROAD TREK ADVENTUROUS CS RV. THE CONTACT STATED THAT THE WATER FILTER WAS INSTALLED ABOVE THE ELECTRICAL INVERTER AND WATER LEAKED FROM THE FILTER ONTO THE INVERTER POSING AN ELECTRICAL SAFETY HAZARD. THE CONTACT INDICATED THAT THE WATER FILTER OPERATIONAL MANUAL EXPLAINED THAT THE FILTER SHOULD NOT BE INSTALLED ABOVE AN ELECTRICAL UNIT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE LOCAL DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 8,900.
Corrective Action:
TL* THE CONTACT OWNS A 2018 ROAD TREK ADVENTUROUS CS RV. THE CONTACT STATED THAT THE WATER FILTER WAS INSTALLED ABOVE THE ELECTRICAL INVERTER AND WATER LEAKED FROM THE FILTER ONTO THE INVERTER POSING AN ELECTRICAL SAFETY HAZARD. THE CONTACT INDICATED THAT THE WATER FILTER OPERATIONAL MANUAL EXPLAINED THAT THE FILTER SHOULD NOT BE INSTALLED ABOVE AN ELECTRICAL UNIT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE LOCAL DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 8,900.
Additional Notes:
TL* THE CONTACT OWNS A 2018 ROAD TREK ADVENTUROUS CS RV. THE CONTACT STATED THAT THE WATER FILTER WAS INSTALLED ABOVE THE ELECTRICAL INVERTER AND WATER LEAKED FROM THE FILTER ONTO THE INVERTER POSING AN ELECTRICAL SAFETY HAZARD. THE CONTACT INDICATED THAT THE WATER FILTER OPERATIONAL MANUAL EXPLAINED THAT THE FILTER SHOULD NOT BE INSTALLED ABOVE AN ELECTRICAL UNIT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE LOCAL DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 8,900.
Mfg Campaign: 11360167
Recall Date: Sep 21, 2020
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