ROADTREK CS ADVENTUROUS 2018

Complete listing of complaints and recalls for this vehicle

1
Complaints
2
Recalls

Complaints & Recalls

1 Complaints 2 Recalls

Official Safety Recalls - Important!

2 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Erwin Hymer Group North America, Inc.
NHTSA Campaign: 19V450000 SAFETY RECALL
1.7K Vehicles Affected
Recall Date: Jun 13, 2019
Safety Issue:

Erwin Hymer Group North America, Inc. (Erwin Hymer) is recalling 2013-2019 Roadtrek E-Trek, RS Adventurous, CS Adventurous, and TS Adventurous motorhomes built on Sprinter chassis and equipped with one or two second row captain's chairs, with integrated seat belts. The seat pedestal base anchor brackets to the chassis fame may not have enough strength to prevent the seat and seat belt from moving in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 210, "Seat Belt Assembly Anchorages" and 207, "Seating Systems."

Potential Risk:
In the event of a crash, the second-row captain seats may not provide adequate protection for occupants, increasing their risk of injury.
FREE Recall Solution:
Dealers will remove the seatbelt(s) in the affected units and install a label, which advises that the second-row seat is not to be occupied while the vehicle is in motion. Repairs will be performed free of charge. Owners may contact Erwin Hymer customer service at 1-844-464-3735. Erwin Hymer's number for this recall is 2019-01.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local ROADTREK dealer to schedule your FREE recall repair.
Manufacturer: ROADTREK
Mfg Campaign: 2019-01
Notice Date: Jan 6, 2020
Recall Date: Jun 13, 2019
Erwin Hymer Group North America, Inc.
NHTSA Campaign: 18V001000 SAFETY RECALL
5.2K Vehicles Affected
Recall Date: Jan 2, 2018
Safety Issue:

Erwin Hymer Group North America, Inc. (Erwin Hymer) is recalling certain 2012-2018 Roadtrek E-trek, CS Adventurous, RS Adventurous, SS Agile, Zion, Zion SRT, Simplicity, Simplicity SRT, Hymer Aktiv, Aktiv 2.0, Sonne, Carado Banff, Axion, and Sunlight Van One vehicles. These motorhomes are equipped with Kidde E10 or EH10 Fire Extinguishers that may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher.

Potential Risk:
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
FREE Recall Solution:
Erwin Hymer will notify owners, instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 8, 2018. Owners may contact Erwin Hymer customer service at 1-844-413-8245, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. For additional guidance consumers can contact Erwin Hymer Group North America, Inc., customer service line at 844-496-3735. Erwin Hymer's number for this recall is 17E062000.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local ROADTREK dealer to schedule your FREE recall repair.
Manufacturer: ROADTREK
Mfg Campaign: 17E062000
Notice Date: Jan 8, 2018
Recall Date: Jan 2, 2018

Consumer Complaints

1 Complaint
Erwin Hymer Group North America, Inc.
Campaign: 11360167 Other
Sep 21, 2020
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

TL* THE CONTACT OWNS A 2018 ROAD TREK ADVENTUROUS CS RV. THE CONTACT STATED THAT THE WATER FILTER WAS INSTALLED ABOVE THE ELECTRICAL INVERTER AND WATER LEAKED FROM THE FILTER ONTO THE INVERTER POSING AN ELECTRICAL SAFETY HAZARD. THE CONTACT INDICATED THAT THE WATER FILTER OPERATIONAL MANUAL EXPLAINED THAT THE FILTER SHOULD NOT BE INSTALLED ABOVE AN ELECTRICAL UNIT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE LOCAL DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 8,900.

Corrective Action:

TL* THE CONTACT OWNS A 2018 ROAD TREK ADVENTUROUS CS RV. THE CONTACT STATED THAT THE WATER FILTER WAS INSTALLED ABOVE THE ELECTRICAL INVERTER AND WATER LEAKED FROM THE FILTER ONTO THE INVERTER POSING AN ELECTRICAL SAFETY HAZARD. THE CONTACT INDICATED THAT THE WATER FILTER OPERATIONAL MANUAL EXPLAINED THAT THE FILTER SHOULD NOT BE INSTALLED ABOVE AN ELECTRICAL UNIT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE LOCAL DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 8,900.

Additional Notes:

TL* THE CONTACT OWNS A 2018 ROAD TREK ADVENTUROUS CS RV. THE CONTACT STATED THAT THE WATER FILTER WAS INSTALLED ABOVE THE ELECTRICAL INVERTER AND WATER LEAKED FROM THE FILTER ONTO THE INVERTER POSING AN ELECTRICAL SAFETY HAZARD. THE CONTACT INDICATED THAT THE WATER FILTER OPERATIONAL MANUAL EXPLAINED THAT THE FILTER SHOULD NOT BE INSTALLED ABOVE AN ELECTRICAL UNIT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE LOCAL DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 8,900.

Manufacturer: ROADTREK
Mfg Campaign: 11360167
Notice Date: Sep 21, 2020
Recall Date: Sep 21, 2020

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