Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Rivian Automotive, Llc
Safety Issue:
Rivian Automotive, LLC (Rivian) is recalling certain 2022 R1T, R1S, and EDV vehicles. The fastener connecting the front upper control arm and steering knuckle may have been improperly tightened.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: FSAM 997
Recall Date: Oct 6, 2022
Consumer Complaints
4 ComplaintsRivian Automotive, Llc
Defect Description:
SEAT BELTS
Potential Consequences:
During normal operation of the this vehicle, the seatbelt pretensioner cable snapped when the driver attempted to buckle the seatbelt. This is where the lap belt portion is attached to the seat. The cable is frayed and breaks. This same defect has occurred on 5 of our 34 vehicles of the same make and model in the last 12 months. The manufacturer has replaced the first four failures and advised that we need to pay for the repair. This is a Rivian produced Amazon delivery vehicle. Online forums show this being reported by Amazon drivers throughout the country, so it is not an isolated incident. If this cable were to break during an accident, the occupant would no longer be restrained by the seatbelt. The manufacturer has advised us that this is the result of seatbelt misuse, the part is being stressed by drivers sitting on the seatbelt. I find it hard to believe that a component designed to withstand extreme g-force pressure would be damaged from a 180 pound person sitting on it. There must be some flaw in the material, workmanship, or design.
Corrective Action:
During normal operation of the this vehicle, the seatbelt pretensioner cable snapped when the driver attempted to buckle the seatbelt. This is where the lap belt portion is attached to the seat. The cable is frayed and breaks. This same defect has occurred on 5 of our 34 vehicles of the same make and model in the last 12 months. The manufacturer has replaced the first four failures and advised that we need to pay for the repair. This is a Rivian produced Amazon delivery vehicle. Online forums show this being reported by Amazon drivers throughout the country, so it is not an isolated incident. If this cable were to break during an accident, the occupant would no longer be restrained by the seatbelt. The manufacturer has advised us that this is the result of seatbelt misuse, the part is being stressed by drivers sitting on the seatbelt. I find it hard to believe that a component designed to withstand extreme g-force pressure would be damaged from a 180 pound person sitting on it. There must be some flaw in the material, workmanship, or design.
Additional Notes:
During normal operation of the this vehicle, the seatbelt pretensioner cable snapped when the driver attempted to buckle the seatbelt. This is where the lap belt portion is attached to the seat. The cable is frayed and breaks. This same defect has occurred on 5 of our 34 vehicles of the same make and model in the last 12 months. The manufacturer has replaced the first four failures and advised that we need to pay for the repair. This is a Rivian produced Amazon delivery vehicle. Online forums show this being reported by Amazon drivers throughout the country, so it is not an isolated incident. If this cable were to break during an accident, the occupant would no longer be restrained by the seatbelt. The manufacturer has advised us that this is the result of seatbelt misuse, the part is being stressed by drivers sitting on the seatbelt. I find it hard to believe that a component designed to withstand extreme g-force pressure would be damaged from a 180 pound person sitting on it. There must be some flaw in the material, workmanship, or design.
Mfg Campaign: 11673844
Recall Date: Jul 15, 2025
Rivian Automotive, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
We have a fleet of these Rivian delivery vehicles and they all have the same issue: the shift lever is made of inferior materials and insufficiently designed. The operator manipulates the shift lever to place the vehicle in drive and the lever breaks off. The vehicle is then stuck in gear and cannot be shifted. This is causing near miss incidents due to the operator being unable to safely control the vehicle. Example: operator places the vehicle in "D" to drive forward but is then unable to place the vehicle in "R" to reverse backward, or to place the vehicle in "P" to park. There are no warnings or indications that the failure is about to occur. These units have been inspected by the manufacturer and their representatives but they refuse to address the concern and prefer to instead charge the owner/operator for replacement of the defective part.
Corrective Action:
We have a fleet of these Rivian delivery vehicles and they all have the same issue: the shift lever is made of inferior materials and insufficiently designed. The operator manipulates the shift lever to place the vehicle in drive and the lever breaks off. The vehicle is then stuck in gear and cannot be shifted. This is causing near miss incidents due to the operator being unable to safely control the vehicle. Example: operator places the vehicle in "D" to drive forward but is then unable to place the vehicle in "R" to reverse backward, or to place the vehicle in "P" to park. There are no warnings or indications that the failure is about to occur. These units have been inspected by the manufacturer and their representatives but they refuse to address the concern and prefer to instead charge the owner/operator for replacement of the defective part.
Additional Notes:
We have a fleet of these Rivian delivery vehicles and they all have the same issue: the shift lever is made of inferior materials and insufficiently designed. The operator manipulates the shift lever to place the vehicle in drive and the lever breaks off. The vehicle is then stuck in gear and cannot be shifted. This is causing near miss incidents due to the operator being unable to safely control the vehicle. Example: operator places the vehicle in "D" to drive forward but is then unable to place the vehicle in "R" to reverse backward, or to place the vehicle in "P" to park. There are no warnings or indications that the failure is about to occur. These units have been inspected by the manufacturer and their representatives but they refuse to address the concern and prefer to instead charge the owner/operator for replacement of the defective part.
Mfg Campaign: 11589630
Recall Date: May 20, 2024
Rivian Automotive, Llc
Defect Description:
AIR BAGS
Potential Consequences:
The new Amazon Rivian EDV vans lack passenger-side airbags. Amazon is requiring Driver Trainers to sit in the passenger "jump seat" for 3+ hours a day for on-the-road training tests. The government requires front airbags for both the driver & passenger, yet Amazon is requiring Driver Trainers to sit in a seat without proper safety protections. The van also has a blue metal pole in front of the passenger seat that people could hit their heads on, and there is a hard surface behind the head that could be hit during whiplash. If the government requires front airbags, how can Amazon require it's employees to sit a vehicle without them? The official Rivian EDV operating guide PDF is attached here which confirms the lack of passenger-side safety features & airbags. Amazon claims that safety is their #1 priority, yet they are not providing basic safety for their Driver Trainers.
Corrective Action:
The new Amazon Rivian EDV vans lack passenger-side airbags. Amazon is requiring Driver Trainers to sit in the passenger "jump seat" for 3+ hours a day for on-the-road training tests. The government requires front airbags for both the driver & passenger, yet Amazon is requiring Driver Trainers to sit in a seat without proper safety protections. The van also has a blue metal pole in front of the passenger seat that people could hit their heads on, and there is a hard surface behind the head that could be hit during whiplash. If the government requires front airbags, how can Amazon require it's employees to sit a vehicle without them? The official Rivian EDV operating guide PDF is attached here which confirms the lack of passenger-side safety features & airbags. Amazon claims that safety is their #1 priority, yet they are not providing basic safety for their Driver Trainers.
Additional Notes:
The new Amazon Rivian EDV vans lack passenger-side airbags. Amazon is requiring Driver Trainers to sit in the passenger "jump seat" for 3+ hours a day for on-the-road training tests. The government requires front airbags for both the driver & passenger, yet Amazon is requiring Driver Trainers to sit in a seat without proper safety protections. The van also has a blue metal pole in front of the passenger seat that people could hit their heads on, and there is a hard surface behind the head that could be hit during whiplash. If the government requires front airbags, how can Amazon require it's employees to sit a vehicle without them? The official Rivian EDV operating guide PDF is attached here which confirms the lack of passenger-side safety features & airbags. Amazon claims that safety is their #1 priority, yet they are not providing basic safety for their Driver Trainers.
Mfg Campaign: 11508793
Recall Date: Feb 23, 2023
Rivian Automotive, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The new Amazon Rivian EDV vans lack passenger-side airbags. Amazon is requiring Driver Trainers to sit in the passenger "jump seat" for 3+ hours a day for on-the-road training tests. The government requires front airbags for both the driver & passenger, yet Amazon is requiring Driver Trainers to sit in a seat without proper safety protections. The van also has a blue metal pole in front of the passenger seat that people could hit their heads on, and there is a hard surface behind the head that could be hit during whiplash. If the government requires front airbags, how can Amazon require it's employees to sit a vehicle without them? The official Rivian EDV operating guide PDF is attached here which confirms the lack of passenger-side safety features & airbags. Amazon claims that safety is their #1 priority, yet they are not providing basic safety for their Driver Trainers.
Corrective Action:
The new Amazon Rivian EDV vans lack passenger-side airbags. Amazon is requiring Driver Trainers to sit in the passenger "jump seat" for 3+ hours a day for on-the-road training tests. The government requires front airbags for both the driver & passenger, yet Amazon is requiring Driver Trainers to sit in a seat without proper safety protections. The van also has a blue metal pole in front of the passenger seat that people could hit their heads on, and there is a hard surface behind the head that could be hit during whiplash. If the government requires front airbags, how can Amazon require it's employees to sit a vehicle without them? The official Rivian EDV operating guide PDF is attached here which confirms the lack of passenger-side safety features & airbags. Amazon claims that safety is their #1 priority, yet they are not providing basic safety for their Driver Trainers.
Additional Notes:
The new Amazon Rivian EDV vans lack passenger-side airbags. Amazon is requiring Driver Trainers to sit in the passenger "jump seat" for 3+ hours a day for on-the-road training tests. The government requires front airbags for both the driver & passenger, yet Amazon is requiring Driver Trainers to sit in a seat without proper safety protections. The van also has a blue metal pole in front of the passenger seat that people could hit their heads on, and there is a hard surface behind the head that could be hit during whiplash. If the government requires front airbags, how can Amazon require it's employees to sit a vehicle without them? The official Rivian EDV operating guide PDF is attached here which confirms the lack of passenger-side safety features & airbags. Amazon claims that safety is their #1 priority, yet they are not providing basic safety for their Driver Trainers.
Mfg Campaign: 11508793
Recall Date: Feb 23, 2023
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Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury