Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Riverside Rv
Safety Issue:
Riverside RV (Riverside) is recalling certain 2017-2018 Whitewater and Mt. McKinley travel trailers. These trailers were manufactured without rear-facing reflectors and have non-reflective tail lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Apr 21, 2017
Consumer Complaints
1 ComplaintRiverside Rv
Defect Description:
SUSPENSION:CRITICAL FASTENERS
Potential Consequences:
The contact owns a 2018 Riverside Whitewater Travel Trailer. The contact stated that while driving at 25 MPH, the contact noticed a scraping sound. The contact drove the RV to the shoulder of the road. The contact then parked the RV and exited the RV to complete an inspection of the travel trailer. The contact stated that while inspecting the travel trailer, the contact became aware that the A or the tongue of the frame had detached and was dragging on the street. In addition, the contact stated that the frame had damaged the electrical wires and the propane tank. The travel trailer was towed to an independent mechanic where it was diagnosed with a fractured frame. The contact was informed that the frame needed to be re-welded. The travel trailer was repaired. The manufacturer of the travel trailer was made aware of the failure but provided no assistance. In addition, the manufacturer (Lippert Components) of the failed component was contacted, and a case was filed. The failure mileage was unknown because the trailer had no odometer.
Corrective Action:
The contact owns a 2018 Riverside Whitewater Travel Trailer. The contact stated that while driving at 25 MPH, the contact noticed a scraping sound. The contact drove the RV to the shoulder of the road. The contact then parked the RV and exited the RV to complete an inspection of the travel trailer. The contact stated that while inspecting the travel trailer, the contact became aware that the A or the tongue of the frame had detached and was dragging on the street. In addition, the contact stated that the frame had damaged the electrical wires and the propane tank. The travel trailer was towed to an independent mechanic where it was diagnosed with a fractured frame. The contact was informed that the frame needed to be re-welded. The travel trailer was repaired. The manufacturer of the travel trailer was made aware of the failure but provided no assistance. In addition, the manufacturer (Lippert Components) of the failed component was contacted, and a case was filed. The failure mileage was unknown because the trailer had no odometer.
Additional Notes:
The contact owns a 2018 Riverside Whitewater Travel Trailer. The contact stated that while driving at 25 MPH, the contact noticed a scraping sound. The contact drove the RV to the shoulder of the road. The contact then parked the RV and exited the RV to complete an inspection of the travel trailer. The contact stated that while inspecting the travel trailer, the contact became aware that the A or the tongue of the frame had detached and was dragging on the street. In addition, the contact stated that the frame had damaged the electrical wires and the propane tank. The travel trailer was towed to an independent mechanic where it was diagnosed with a fractured frame. The contact was informed that the frame needed to be re-welded. The travel trailer was repaired. The manufacturer of the travel trailer was made aware of the failure but provided no assistance. In addition, the manufacturer (Lippert Components) of the failed component was contacted, and a case was filed. The failure mileage was unknown because the trailer had no odometer.
Mfg Campaign: 11596191
Recall Date: Jun 24, 2024
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