Complaints & Recalls
Consumer Complaints
2 ComplaintsRiverside Rv
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The hitch side of the roof began to collapse where the roof met the front curved panel. We experienced water and leaking issues despite our regular maintenance of seals. We finally took it into a repair business to have the roof opened up to determine the cause. The roof panel was not secured to the framing. Due to this the roof panel had completely separated and pulled apart, leaving a large cavity the width of the trailer. My primary concern is that this could have posed some serious risks while transporting this at high speeds. My secondary concern is not only what else was possibly not properly secured, but are any other trailers made with ours also not properly secured. I attempted to reach out to the company prior to this incident for the 12mo warranty information and after this incident via the better business bureau. They have been consistently non-responsive. We carry insurance on our vehicle but I worry about continuing to transport it, in case there are other framing issues hidden we have not yet found.
Corrective Action:
The hitch side of the roof began to collapse where the roof met the front curved panel. We experienced water and leaking issues despite our regular maintenance of seals. We finally took it into a repair business to have the roof opened up to determine the cause. The roof panel was not secured to the framing. Due to this the roof panel had completely separated and pulled apart, leaving a large cavity the width of the trailer. My primary concern is that this could have posed some serious risks while transporting this at high speeds. My secondary concern is not only what else was possibly not properly secured, but are any other trailers made with ours also not properly secured. I attempted to reach out to the company prior to this incident for the 12mo warranty information and after this incident via the better business bureau. They have been consistently non-responsive. We carry insurance on our vehicle but I worry about continuing to transport it, in case there are other framing issues hidden we have not yet found.
Additional Notes:
The hitch side of the roof began to collapse where the roof met the front curved panel. We experienced water and leaking issues despite our regular maintenance of seals. We finally took it into a repair business to have the roof opened up to determine the cause. The roof panel was not secured to the framing. Due to this the roof panel had completely separated and pulled apart, leaving a large cavity the width of the trailer. My primary concern is that this could have posed some serious risks while transporting this at high speeds. My secondary concern is not only what else was possibly not properly secured, but are any other trailers made with ours also not properly secured. I attempted to reach out to the company prior to this incident for the 12mo warranty information and after this incident via the better business bureau. They have been consistently non-responsive. We carry insurance on our vehicle but I worry about continuing to transport it, in case there are other framing issues hidden we have not yet found.
Mfg Campaign: 11532535
Recall Date: Jul 16, 2023
Riverside Rv
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The hitch side of the roof began to collapse where the roof met the front curved panel. We experienced water and leaking issues despite our regular maintenance of seals. We finally took it into a repair business to have the roof opened up to determine the cause. The roof panel was not secured to the framing. Due to this the roof panel had completely separated and pulled apart, leaving a large cavity the width of the trailer. My primary concern is that this could have posed some serious risks while transporting this at high speeds. My secondary concern is not only what else was possibly not properly secured, but are any other trailers made with ours also not properly secured. I attempted to reach out to the company prior to this incident for the 12mo warranty information and after this incident via the better business bureau. They have been consistently non-responsive. We carry insurance on our vehicle but I worry about continuing to transport it, in case there are other framing issues hidden we have not yet found.
Corrective Action:
The hitch side of the roof began to collapse where the roof met the front curved panel. We experienced water and leaking issues despite our regular maintenance of seals. We finally took it into a repair business to have the roof opened up to determine the cause. The roof panel was not secured to the framing. Due to this the roof panel had completely separated and pulled apart, leaving a large cavity the width of the trailer. My primary concern is that this could have posed some serious risks while transporting this at high speeds. My secondary concern is not only what else was possibly not properly secured, but are any other trailers made with ours also not properly secured. I attempted to reach out to the company prior to this incident for the 12mo warranty information and after this incident via the better business bureau. They have been consistently non-responsive. We carry insurance on our vehicle but I worry about continuing to transport it, in case there are other framing issues hidden we have not yet found.
Additional Notes:
The hitch side of the roof began to collapse where the roof met the front curved panel. We experienced water and leaking issues despite our regular maintenance of seals. We finally took it into a repair business to have the roof opened up to determine the cause. The roof panel was not secured to the framing. Due to this the roof panel had completely separated and pulled apart, leaving a large cavity the width of the trailer. My primary concern is that this could have posed some serious risks while transporting this at high speeds. My secondary concern is not only what else was possibly not properly secured, but are any other trailers made with ours also not properly secured. I attempted to reach out to the company prior to this incident for the 12mo warranty information and after this incident via the better business bureau. They have been consistently non-responsive. We carry insurance on our vehicle but I worry about continuing to transport it, in case there are other framing issues hidden we have not yet found.
Mfg Campaign: 11532535
Recall Date: Jul 16, 2023
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Valencia, CA • 36 yrs
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