Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 RAM ProMaster City vehicles. The gears within the hydraulic rack and pinion steering system may have a casting defect that can cause a crack and a loss of hydraulic steering fluid.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U23
Recall Date: Mar 6, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 RAM ProMaster City vehicles. The Tire Placards on these vehicles may indicate the incorrect total number of occupants allowed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U17
Recall Date: Feb 22, 2018
Consumer Complaints
19 ComplaintsChrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2018 Ram Promaster. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. Additionally, the engine seized, and the steering wheel seized. The vehicle was started, and the vehicle was driven to the residence. The failure occurred intermittently; however, the failure became a persistent failure. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 69,900.
Corrective Action:
The contact owns a 2018 Ram Promaster. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. Additionally, the engine seized, and the steering wheel seized. The vehicle was started, and the vehicle was driven to the residence. The failure occurred intermittently; however, the failure became a persistent failure. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 69,900.
Additional Notes:
The contact owns a 2018 Ram Promaster. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. Additionally, the engine seized, and the steering wheel seized. The vehicle was started, and the vehicle was driven to the residence. The failure occurred intermittently; however, the failure became a persistent failure. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 69,900.
Mfg Campaign: 11659568
Recall Date: May 7, 2025
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
My vehicle has shut off on several occasions while driving. No oil or engine light appeared on, but my oil was very low. No ill or negative indicators came up whatsoever. The vehicle stopped in places which I was not able to stay or park at. Some people were honking because my vehicle was blocking traffic. I believe the first time I encountered the problem was around 106,000miles. The problem has continued up to now at 120,00miles. Dealerships and myself have added oil but the problem continues with no indicators communicating an issue, though there clearly is one.
Corrective Action:
My vehicle has shut off on several occasions while driving. No oil or engine light appeared on, but my oil was very low. No ill or negative indicators came up whatsoever. The vehicle stopped in places which I was not able to stay or park at. Some people were honking because my vehicle was blocking traffic. I believe the first time I encountered the problem was around 106,000miles. The problem has continued up to now at 120,00miles. Dealerships and myself have added oil but the problem continues with no indicators communicating an issue, though there clearly is one.
Additional Notes:
My vehicle has shut off on several occasions while driving. No oil or engine light appeared on, but my oil was very low. No ill or negative indicators came up whatsoever. The vehicle stopped in places which I was not able to stay or park at. Some people were honking because my vehicle was blocking traffic. I believe the first time I encountered the problem was around 106,000miles. The problem has continued up to now at 120,00miles. Dealerships and myself have added oil but the problem continues with no indicators communicating an issue, though there clearly is one.
Mfg Campaign: 11647169
Recall Date: Mar 8, 2025
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ram Promaster City. The contact stated that while driving at an undisclosed speed, the check engine warning light and the throttle control system warning light illuminated. The vehicle was taken to a dealer to be diagnosed. The contact was unsure of the diagnostic results; however, the contact was informed that the vehicle would be repaired under an unstated recall. The dealer performed an unstated test on the vehicle and then informed the contact that the vehicle could not be repaired because the vehicle was no longer under recall. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 139,405.
Corrective Action:
The contact owns a 2018 Ram Promaster City. The contact stated that while driving at an undisclosed speed, the check engine warning light and the throttle control system warning light illuminated. The vehicle was taken to a dealer to be diagnosed. The contact was unsure of the diagnostic results; however, the contact was informed that the vehicle would be repaired under an unstated recall. The dealer performed an unstated test on the vehicle and then informed the contact that the vehicle could not be repaired because the vehicle was no longer under recall. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 139,405.
Additional Notes:
The contact owns a 2018 Ram Promaster City. The contact stated that while driving at an undisclosed speed, the check engine warning light and the throttle control system warning light illuminated. The vehicle was taken to a dealer to be diagnosed. The contact was unsure of the diagnostic results; however, the contact was informed that the vehicle would be repaired under an unstated recall. The dealer performed an unstated test on the vehicle and then informed the contact that the vehicle could not be repaired because the vehicle was no longer under recall. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 139,405.
Mfg Campaign: 11598663
Recall Date: Jul 3, 2024
Chrysler (fca Us, Llc)
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ram Promaster City. The contact stated while driving 35 MPH, the temperature gauge indicated that the engine was hot. The contact added coolant to the engine; however, the coolant was gone in less than two weeks. The contact then stated that while driving at various speeds, an abnormal knocking noise was coming from the engine. The contact stated that the vehicle stalled without warning. The vehicle was taken to a dealer and the contact was informed that the VIN was not under recall. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 50,000.
Corrective Action:
The contact owns a 2018 Ram Promaster City. The contact stated while driving 35 MPH, the temperature gauge indicated that the engine was hot. The contact added coolant to the engine; however, the coolant was gone in less than two weeks. The contact then stated that while driving at various speeds, an abnormal knocking noise was coming from the engine. The contact stated that the vehicle stalled without warning. The vehicle was taken to a dealer and the contact was informed that the VIN was not under recall. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 50,000.
Additional Notes:
The contact owns a 2018 Ram Promaster City. The contact stated while driving 35 MPH, the temperature gauge indicated that the engine was hot. The contact added coolant to the engine; however, the coolant was gone in less than two weeks. The contact then stated that while driving at various speeds, an abnormal knocking noise was coming from the engine. The contact stated that the vehicle stalled without warning. The vehicle was taken to a dealer and the contact was informed that the VIN was not under recall. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 50,000.
Mfg Campaign: 11583648
Recall Date: Apr 17, 2024
Chrysler (fca Us, Llc)
Defect Description:
SEAT BELTS
Potential Consequences:
The front passenger seat belt would not pull out to secure passengers. I took the vehicle to an independent service center to see about fixing the problem. They were unable to fix the device. I was traveling and could not get to my home dealer until I returned. I was unable to take any passengers in my vehicle for safety reasons without a functioning seatbelt. I ordered a replacement seat belt assembly from the dealer and had to wait 4 weeks before the part came in. The dealer was able to replace the old assembly with the new one.
Corrective Action:
The front passenger seat belt would not pull out to secure passengers. I took the vehicle to an independent service center to see about fixing the problem. They were unable to fix the device. I was traveling and could not get to my home dealer until I returned. I was unable to take any passengers in my vehicle for safety reasons without a functioning seatbelt. I ordered a replacement seat belt assembly from the dealer and had to wait 4 weeks before the part came in. The dealer was able to replace the old assembly with the new one.
Additional Notes:
The front passenger seat belt would not pull out to secure passengers. I took the vehicle to an independent service center to see about fixing the problem. They were unable to fix the device. I was traveling and could not get to my home dealer until I returned. I was unable to take any passengers in my vehicle for safety reasons without a functioning seatbelt. I ordered a replacement seat belt assembly from the dealer and had to wait 4 weeks before the part came in. The dealer was able to replace the old assembly with the new one.
Mfg Campaign: 11545637
Recall Date: Sep 20, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I am not contacting NTSA to report a new safety concern but rather reporting that a fix addressing a known safety concern is not working. The concern is associated with a recall notice of 2015-2018 FCA vehicles with 4 cylinder Tigershark engines (a pertinent excerpt of the notice is shown below with emphasis added). The recall is to check for excess oil consumption which could trigger a vehicle stall, a serious safely concern. To address this potential problem the recall notice authorizes a oil consumption inspection which basically involves the inspection of oil level on the vehicle’s dipstick after it is driven for a while to measure if excess oil consumption has occurred. The problem with this inspection is that it requires the vehicle to be returned to the dealership after 1500 to 1700 mile interval. According to FCA, any exceedance of this short mileage window invalidates the inspection. This is a problem for individuals that use their vehicle primarily for long road trips. The conditions of the inspection are not practical. I contacted FCA to authorize the test be completed after 3000 miles (the dealer indicated the test would not be accepted by FCA because the 1700 mile requirement was exceeded). They showed no flexibility on the required test parameter and really couldn’t explain why the narrow window for reinspection was technically sound. They had the audacity to state that if I was to have the inspection repeated, I would have to pay for it. The inspection to detect excessive oil consumption presumably resulted from the manufacturer selling defective engines. A two hundred mile window for the reinspection is so narrow that the recall notice to address a potential safety issue associated with the excess oil consumption should be considered a sham recall notice.
Corrective Action:
I am not contacting NTSA to report a new safety concern but rather reporting that a fix addressing a known safety concern is not working. The concern is associated with a recall notice of 2015-2018 FCA vehicles with 4 cylinder Tigershark engines (a pertinent excerpt of the notice is shown below with emphasis added). The recall is to check for excess oil consumption which could trigger a vehicle stall, a serious safely concern. To address this potential problem the recall notice authorizes a oil consumption inspection which basically involves the inspection of oil level on the vehicle’s dipstick after it is driven for a while to measure if excess oil consumption has occurred. The problem with this inspection is that it requires the vehicle to be returned to the dealership after 1500 to 1700 mile interval. According to FCA, any exceedance of this short mileage window invalidates the inspection. This is a problem for individuals that use their vehicle primarily for long road trips. The conditions of the inspection are not practical. I contacted FCA to authorize the test be completed after 3000 miles (the dealer indicated the test would not be accepted by FCA because the 1700 mile requirement was exceeded). They showed no flexibility on the required test parameter and really couldn’t explain why the narrow window for reinspection was technically sound. They had the audacity to state that if I was to have the inspection repeated, I would have to pay for it. The inspection to detect excessive oil consumption presumably resulted from the manufacturer selling defective engines. A two hundred mile window for the reinspection is so narrow that the recall notice to address a potential safety issue associated with the excess oil consumption should be considered a sham recall notice.
Additional Notes:
I am not contacting NTSA to report a new safety concern but rather reporting that a fix addressing a known safety concern is not working. The concern is associated with a recall notice of 2015-2018 FCA vehicles with 4 cylinder Tigershark engines (a pertinent excerpt of the notice is shown below with emphasis added). The recall is to check for excess oil consumption which could trigger a vehicle stall, a serious safely concern. To address this potential problem the recall notice authorizes a oil consumption inspection which basically involves the inspection of oil level on the vehicle’s dipstick after it is driven for a while to measure if excess oil consumption has occurred. The problem with this inspection is that it requires the vehicle to be returned to the dealership after 1500 to 1700 mile interval. According to FCA, any exceedance of this short mileage window invalidates the inspection. This is a problem for individuals that use their vehicle primarily for long road trips. The conditions of the inspection are not practical. I contacted FCA to authorize the test be completed after 3000 miles (the dealer indicated the test would not be accepted by FCA because the 1700 mile requirement was exceeded). They showed no flexibility on the required test parameter and really couldn’t explain why the narrow window for reinspection was technically sound. They had the audacity to state that if I was to have the inspection repeated, I would have to pay for it. The inspection to detect excessive oil consumption presumably resulted from the manufacturer selling defective engines. A two hundred mile window for the reinspection is so narrow that the recall notice to address a potential safety issue associated with the excess oil consumption should be considered a sham recall notice.
Mfg Campaign: 11479434
Recall Date: Aug 15, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Driving on the expressway and the electrical gages started acting erratic then the motor turned off while driving. When the vehicle turned off we lost all control of the vehicle at 70 MPH. We hit the brakes hard causing traffic issues and stopped in traffic and could not move and had to call a tow truck to move the vehicle. Towed the vehicle to the dealer that said the motor was bad and that FCA would have to replace it. We were told prior to this happening that the van had recalls but ours was fine.
Corrective Action:
Driving on the expressway and the electrical gages started acting erratic then the motor turned off while driving. When the vehicle turned off we lost all control of the vehicle at 70 MPH. We hit the brakes hard causing traffic issues and stopped in traffic and could not move and had to call a tow truck to move the vehicle. Towed the vehicle to the dealer that said the motor was bad and that FCA would have to replace it. We were told prior to this happening that the van had recalls but ours was fine.
Additional Notes:
Driving on the expressway and the electrical gages started acting erratic then the motor turned off while driving. When the vehicle turned off we lost all control of the vehicle at 70 MPH. We hit the brakes hard causing traffic issues and stopped in traffic and could not move and had to call a tow truck to move the vehicle. Towed the vehicle to the dealer that said the motor was bad and that FCA would have to replace it. We were told prior to this happening that the van had recalls but ours was fine.
Mfg Campaign: 11461847
Recall Date: Apr 22, 2022
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Driving on the expressway and the electrical gages started acting erratic then the motor turned off while driving. When the vehicle turned off we lost all control of the vehicle at 70 MPH. We hit the brakes hard causing traffic issues and stopped in traffic and could not move and had to call a tow truck to move the vehicle. Towed the vehicle to the dealer that said the motor was bad and that FCA would have to replace it. We were told prior to this happening that the van had recalls but ours was fine.
Corrective Action:
Driving on the expressway and the electrical gages started acting erratic then the motor turned off while driving. When the vehicle turned off we lost all control of the vehicle at 70 MPH. We hit the brakes hard causing traffic issues and stopped in traffic and could not move and had to call a tow truck to move the vehicle. Towed the vehicle to the dealer that said the motor was bad and that FCA would have to replace it. We were told prior to this happening that the van had recalls but ours was fine.
Additional Notes:
Driving on the expressway and the electrical gages started acting erratic then the motor turned off while driving. When the vehicle turned off we lost all control of the vehicle at 70 MPH. We hit the brakes hard causing traffic issues and stopped in traffic and could not move and had to call a tow truck to move the vehicle. Towed the vehicle to the dealer that said the motor was bad and that FCA would have to replace it. We were told prior to this happening that the van had recalls but ours was fine.
Mfg Campaign: 11461847
Recall Date: Apr 22, 2022
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
When driving down the hill of our neighborhood road, while approaching the stop sign to turn onto the main road, the van stalled. With no advanced notice, the vehicle lost all ability to accelerate, brake and turn. This resulted in the van stopping halfway into the middle of the main road. This is the second time that this issue has occurred. The first time the car was towed to the dealership and they had it for 2 weeks to 'just do an oil change'. Knowing oil is the cause for the unsafe "safety mechanism" to be triggered we added a couple of quarts until the vehicle was able to start and drove it back up the hill to our home.
Corrective Action:
When driving down the hill of our neighborhood road, while approaching the stop sign to turn onto the main road, the van stalled. With no advanced notice, the vehicle lost all ability to accelerate, brake and turn. This resulted in the van stopping halfway into the middle of the main road. This is the second time that this issue has occurred. The first time the car was towed to the dealership and they had it for 2 weeks to 'just do an oil change'. Knowing oil is the cause for the unsafe "safety mechanism" to be triggered we added a couple of quarts until the vehicle was able to start and drove it back up the hill to our home.
Additional Notes:
When driving down the hill of our neighborhood road, while approaching the stop sign to turn onto the main road, the van stalled. With no advanced notice, the vehicle lost all ability to accelerate, brake and turn. This resulted in the van stopping halfway into the middle of the main road. This is the second time that this issue has occurred. The first time the car was towed to the dealership and they had it for 2 weeks to 'just do an oil change'. Knowing oil is the cause for the unsafe "safety mechanism" to be triggered we added a couple of quarts until the vehicle was able to start and drove it back up the hill to our home.
Mfg Campaign: 11436203
Recall Date: Oct 10, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
When driving down the hill of our neighborhood road, while approaching the stop sign to turn onto the main road, the van stalled. With no advanced notice, the vehicle lost all ability to accelerate, brake and turn. This resulted in the van stopping halfway into the middle of the main road. This is the second time that this issue has occurred. The first time the car was towed to the dealership and they had it for 2 weeks to 'just do an oil change'. Knowing oil is the cause for the unsafe "safety mechanism" to be triggered we added a couple of quarts until the vehicle was able to start and drove it back up the hill to our home.
Corrective Action:
When driving down the hill of our neighborhood road, while approaching the stop sign to turn onto the main road, the van stalled. With no advanced notice, the vehicle lost all ability to accelerate, brake and turn. This resulted in the van stopping halfway into the middle of the main road. This is the second time that this issue has occurred. The first time the car was towed to the dealership and they had it for 2 weeks to 'just do an oil change'. Knowing oil is the cause for the unsafe "safety mechanism" to be triggered we added a couple of quarts until the vehicle was able to start and drove it back up the hill to our home.
Additional Notes:
When driving down the hill of our neighborhood road, while approaching the stop sign to turn onto the main road, the van stalled. With no advanced notice, the vehicle lost all ability to accelerate, brake and turn. This resulted in the van stopping halfway into the middle of the main road. This is the second time that this issue has occurred. The first time the car was towed to the dealership and they had it for 2 weeks to 'just do an oil change'. Knowing oil is the cause for the unsafe "safety mechanism" to be triggered we added a couple of quarts until the vehicle was able to start and drove it back up the hill to our home.
Mfg Campaign: 11436203
Recall Date: Oct 10, 2021
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
Power steering gear has cracked and is leaking
Corrective Action:
Power steering gear has cracked and is leaking
Additional Notes:
Power steering gear has cracked and is leaking
Mfg Campaign: 11434040
Recall Date: Sep 23, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Radiator fan has failed at 57,000 miles causing my engine to overheat.
Corrective Action:
Radiator fan has failed at 57,000 miles causing my engine to overheat.
Additional Notes:
Radiator fan has failed at 57,000 miles causing my engine to overheat.
Mfg Campaign: 11433348
Recall Date: Sep 17, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
THE LOW OIL SENSOR DOES NOT GIVE ANY TYPE OF WARNING, MESSAGE, OR STORE A FAULT CODE IN THE VEHICLE. THIS VEHICLE IS NORMALLY DRIVEN BY MY WIFE OR DAUGHTER. ON 2 OCCASIONS THE VEHICLE HAS BEEN IN MOTION COMING UP TO A STOP SIGN AND WHEN THE BRAKES WERE APPLIED THE VEHICLE DIED AND WOULD NOT RESTART. AFTER A PERIOD OF TIME, APPROXIMATELY 15 MINUTES IN THE FIRST CASE, THE VEHICLE WAS ABLE TO BE RESTARTED. THE VEHICLE WAS TAKEN TO THE LOCAL DODGE/RAM DEALER. THE VEHICLE WAS CHECKED FOR FAULT CODES AND NONE WHERE FOUND, AND THE VEHICLE WAS PERFORMING NORMALLY AT THIS TIME. UPON SPEAKING WITH THE SERVICE ADVISOR ABOUT WHAT OCCURRED, HE INFORMED ME THAT MOST LIKELY IT WAS THE LOW OIL SENSOR. HE INFORMED ME THAT ON THIS VEHICLE THE LOW OIL SENSOR DOES NOT DISPLAY A MESSAGE OR SET A CODE, IT SIMPLY SHUTS OFF THE MOTOR. HE SAID THE SENSOR COULD BE ACTIVATED BY A BRAKING ACTION, AND IN THAT CASE IT WOULD SHUT OFF THE ENGINE WITH NO WARNING. HE SAID AFTER A PERIOD OF TIME WHEN THE OIL SETTLED BACK ON THE SENSOR THE VEHICLE WOULD RESTART WITH NO ISSUE. IN THE SECOND CASE, THE VEHICLE WAS APPROACHING A STOP SIGN WHEN THE VEHICLE IN FRONT OF IT BRAKED HARD UNEXPECTEDLY. WHEN THE BRAKES WERE APPLIED, THE ENGINE SHUT OFF, POWER STEERING AND BRAKES WERE LOST AND ALMOST RESULTED IN A REAR END COLLISION WITH THE VEHICLE IN FRONT OF IT. IN THIS CASE, THE VEHICLE WOULD NOT RESTART UNTIL ADDITIONAL OIL WAS ADDED. LUCKILY IN BOTH CASES THIS OCCURRED IN LOW SPEED RESIDENTIAL AREA STREETS. BUT, IF THIS OCCURRED IN A HIGHWAY OR HIGHER SPEED SETTING THE RESULTS COULD HAVE BEEN MUCH WORSE. HIGHER SPEEDS, UNEXPECTED BRAKING, VEHICLE LOSS OF CONTROL. THE OIL CONSUMPTION ON THIS VEHICLE IS OUTRAGEOUS. I DID HAVE THE OIL CONSUMPTION RECALL TEST PERFORMED ON THIS VEHICLE, BUT I DO NOT FEEL THAT IT WAS CONDUCTED PROPERLY BY THE DEALER. AND I AM TOLD THAT THEY WILL NOT RE-PERFORM THE TEST.
Corrective Action:
THE LOW OIL SENSOR DOES NOT GIVE ANY TYPE OF WARNING, MESSAGE, OR STORE A FAULT CODE IN THE VEHICLE. THIS VEHICLE IS NORMALLY DRIVEN BY MY WIFE OR DAUGHTER. ON 2 OCCASIONS THE VEHICLE HAS BEEN IN MOTION COMING UP TO A STOP SIGN AND WHEN THE BRAKES WERE APPLIED THE VEHICLE DIED AND WOULD NOT RESTART. AFTER A PERIOD OF TIME, APPROXIMATELY 15 MINUTES IN THE FIRST CASE, THE VEHICLE WAS ABLE TO BE RESTARTED. THE VEHICLE WAS TAKEN TO THE LOCAL DODGE/RAM DEALER. THE VEHICLE WAS CHECKED FOR FAULT CODES AND NONE WHERE FOUND, AND THE VEHICLE WAS PERFORMING NORMALLY AT THIS TIME. UPON SPEAKING WITH THE SERVICE ADVISOR ABOUT WHAT OCCURRED, HE INFORMED ME THAT MOST LIKELY IT WAS THE LOW OIL SENSOR. HE INFORMED ME THAT ON THIS VEHICLE THE LOW OIL SENSOR DOES NOT DISPLAY A MESSAGE OR SET A CODE, IT SIMPLY SHUTS OFF THE MOTOR. HE SAID THE SENSOR COULD BE ACTIVATED BY A BRAKING ACTION, AND IN THAT CASE IT WOULD SHUT OFF THE ENGINE WITH NO WARNING. HE SAID AFTER A PERIOD OF TIME WHEN THE OIL SETTLED BACK ON THE SENSOR THE VEHICLE WOULD RESTART WITH NO ISSUE. IN THE SECOND CASE, THE VEHICLE WAS APPROACHING A STOP SIGN WHEN THE VEHICLE IN FRONT OF IT BRAKED HARD UNEXPECTEDLY. WHEN THE BRAKES WERE APPLIED, THE ENGINE SHUT OFF, POWER STEERING AND BRAKES WERE LOST AND ALMOST RESULTED IN A REAR END COLLISION WITH THE VEHICLE IN FRONT OF IT. IN THIS CASE, THE VEHICLE WOULD NOT RESTART UNTIL ADDITIONAL OIL WAS ADDED. LUCKILY IN BOTH CASES THIS OCCURRED IN LOW SPEED RESIDENTIAL AREA STREETS. BUT, IF THIS OCCURRED IN A HIGHWAY OR HIGHER SPEED SETTING THE RESULTS COULD HAVE BEEN MUCH WORSE. HIGHER SPEEDS, UNEXPECTED BRAKING, VEHICLE LOSS OF CONTROL. THE OIL CONSUMPTION ON THIS VEHICLE IS OUTRAGEOUS. I DID HAVE THE OIL CONSUMPTION RECALL TEST PERFORMED ON THIS VEHICLE, BUT I DO NOT FEEL THAT IT WAS CONDUCTED PROPERLY BY THE DEALER. AND I AM TOLD THAT THEY WILL NOT RE-PERFORM THE TEST.
Additional Notes:
THE LOW OIL SENSOR DOES NOT GIVE ANY TYPE OF WARNING, MESSAGE, OR STORE A FAULT CODE IN THE VEHICLE. THIS VEHICLE IS NORMALLY DRIVEN BY MY WIFE OR DAUGHTER. ON 2 OCCASIONS THE VEHICLE HAS BEEN IN MOTION COMING UP TO A STOP SIGN AND WHEN THE BRAKES WERE APPLIED THE VEHICLE DIED AND WOULD NOT RESTART. AFTER A PERIOD OF TIME, APPROXIMATELY 15 MINUTES IN THE FIRST CASE, THE VEHICLE WAS ABLE TO BE RESTARTED. THE VEHICLE WAS TAKEN TO THE LOCAL DODGE/RAM DEALER. THE VEHICLE WAS CHECKED FOR FAULT CODES AND NONE WHERE FOUND, AND THE VEHICLE WAS PERFORMING NORMALLY AT THIS TIME. UPON SPEAKING WITH THE SERVICE ADVISOR ABOUT WHAT OCCURRED, HE INFORMED ME THAT MOST LIKELY IT WAS THE LOW OIL SENSOR. HE INFORMED ME THAT ON THIS VEHICLE THE LOW OIL SENSOR DOES NOT DISPLAY A MESSAGE OR SET A CODE, IT SIMPLY SHUTS OFF THE MOTOR. HE SAID THE SENSOR COULD BE ACTIVATED BY A BRAKING ACTION, AND IN THAT CASE IT WOULD SHUT OFF THE ENGINE WITH NO WARNING. HE SAID AFTER A PERIOD OF TIME WHEN THE OIL SETTLED BACK ON THE SENSOR THE VEHICLE WOULD RESTART WITH NO ISSUE. IN THE SECOND CASE, THE VEHICLE WAS APPROACHING A STOP SIGN WHEN THE VEHICLE IN FRONT OF IT BRAKED HARD UNEXPECTEDLY. WHEN THE BRAKES WERE APPLIED, THE ENGINE SHUT OFF, POWER STEERING AND BRAKES WERE LOST AND ALMOST RESULTED IN A REAR END COLLISION WITH THE VEHICLE IN FRONT OF IT. IN THIS CASE, THE VEHICLE WOULD NOT RESTART UNTIL ADDITIONAL OIL WAS ADDED. LUCKILY IN BOTH CASES THIS OCCURRED IN LOW SPEED RESIDENTIAL AREA STREETS. BUT, IF THIS OCCURRED IN A HIGHWAY OR HIGHER SPEED SETTING THE RESULTS COULD HAVE BEEN MUCH WORSE. HIGHER SPEEDS, UNEXPECTED BRAKING, VEHICLE LOSS OF CONTROL. THE OIL CONSUMPTION ON THIS VEHICLE IS OUTRAGEOUS. I DID HAVE THE OIL CONSUMPTION RECALL TEST PERFORMED ON THIS VEHICLE, BUT I DO NOT FEEL THAT IT WAS CONDUCTED PROPERLY BY THE DEALER. AND I AM TOLD THAT THEY WILL NOT RE-PERFORM THE TEST.
Mfg Campaign: 11416060
Recall Date: May 11, 2021
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
REAR PULSE-WITH MODULATION LAMPS TAIL LIGHT (TAIL LIGHT/BRAKE LIGHT LAMP) DO NOT COME ON RIGHT AWAY WHEN LIGHT IS ACTIVATED. MESSAGE IS DISPLAYED ON DASHBOARD THAT RUNNING LIGHTS ARE OUT. HOWEVER, AFTER BRIEFLY APPLYING BRAKE PEDAL, MESSAGE GOES AWAY AND MENTIONED ABOVE LAMP COMES ON AT LOWER BRIGHTNESS (TAIL LIGHT MODE).
Corrective Action:
REAR PULSE-WITH MODULATION LAMPS TAIL LIGHT (TAIL LIGHT/BRAKE LIGHT LAMP) DO NOT COME ON RIGHT AWAY WHEN LIGHT IS ACTIVATED. MESSAGE IS DISPLAYED ON DASHBOARD THAT RUNNING LIGHTS ARE OUT. HOWEVER, AFTER BRIEFLY APPLYING BRAKE PEDAL, MESSAGE GOES AWAY AND MENTIONED ABOVE LAMP COMES ON AT LOWER BRIGHTNESS (TAIL LIGHT MODE).
Additional Notes:
REAR PULSE-WITH MODULATION LAMPS TAIL LIGHT (TAIL LIGHT/BRAKE LIGHT LAMP) DO NOT COME ON RIGHT AWAY WHEN LIGHT IS ACTIVATED. MESSAGE IS DISPLAYED ON DASHBOARD THAT RUNNING LIGHTS ARE OUT. HOWEVER, AFTER BRIEFLY APPLYING BRAKE PEDAL, MESSAGE GOES AWAY AND MENTIONED ABOVE LAMP COMES ON AT LOWER BRIGHTNESS (TAIL LIGHT MODE).
Mfg Campaign: 11395512
Recall Date: Feb 10, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ENGINE RADIATOR COOLING FAN SIEZED UP AND BECAME VERY HOT. COULD START FIRE AS WELL AS OVERHEAT ENGINE PROBLEM. PROBLEM FOUND ON A COOL DAY SITTING IDLING. VEHICLE WON'T BE 2 YEARS IN SERVICE FOR ANOTHER 3 MONTHS
Corrective Action:
ENGINE RADIATOR COOLING FAN SIEZED UP AND BECAME VERY HOT. COULD START FIRE AS WELL AS OVERHEAT ENGINE PROBLEM. PROBLEM FOUND ON A COOL DAY SITTING IDLING. VEHICLE WON'T BE 2 YEARS IN SERVICE FOR ANOTHER 3 MONTHS
Additional Notes:
ENGINE RADIATOR COOLING FAN SIEZED UP AND BECAME VERY HOT. COULD START FIRE AS WELL AS OVERHEAT ENGINE PROBLEM. PROBLEM FOUND ON A COOL DAY SITTING IDLING. VEHICLE WON'T BE 2 YEARS IN SERVICE FOR ANOTHER 3 MONTHS
Mfg Campaign: 11377257
Recall Date: Dec 1, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2018 RAM PROMASTER CITY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE CONTACT HEARD AN ABNORMAL SOUND COMING FROM THE FRONT OF THE VEHICLE. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE L.T. BEGNAL MOTOR COMPANY (129 RT 28, KINGSTON, NY 12401, (845) 331-5080) WHERE THE VEHICLE WAS DIAGNOSED AND IT WAS DETERMINED THAT THE POWER STEERING WAS LEAKING FLUID AND NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 18V149000 (POWER TRAIN) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000. *LN*JB *BF CONSUMER STATED FLUID CONTINUED TO DISAPPEAR FROM THE LEAKS AND BY 58K WHOLE BOTTLE WAS ADDED. DEALER CONFIRMED POWER STEERING NEEDED TO BE REPLACED DUE TO LEAKAGE. WARRANTY RAN OUT ON 35K.*JB
Corrective Action:
TL* THE CONTACT OWNS A 2018 RAM PROMASTER CITY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE CONTACT HEARD AN ABNORMAL SOUND COMING FROM THE FRONT OF THE VEHICLE. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE L.T. BEGNAL MOTOR COMPANY (129 RT 28, KINGSTON, NY 12401, (845) 331-5080) WHERE THE VEHICLE WAS DIAGNOSED AND IT WAS DETERMINED THAT THE POWER STEERING WAS LEAKING FLUID AND NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 18V149000 (POWER TRAIN) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000. *LN*JB *BF CONSUMER STATED FLUID CONTINUED TO DISAPPEAR FROM THE LEAKS AND BY 58K WHOLE BOTTLE WAS ADDED. DEALER CONFIRMED POWER STEERING NEEDED TO BE REPLACED DUE TO LEAKAGE. WARRANTY RAN OUT ON 35K.*JB
Additional Notes:
TL* THE CONTACT OWNS A 2018 RAM PROMASTER CITY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE CONTACT HEARD AN ABNORMAL SOUND COMING FROM THE FRONT OF THE VEHICLE. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE L.T. BEGNAL MOTOR COMPANY (129 RT 28, KINGSTON, NY 12401, (845) 331-5080) WHERE THE VEHICLE WAS DIAGNOSED AND IT WAS DETERMINED THAT THE POWER STEERING WAS LEAKING FLUID AND NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 18V149000 (POWER TRAIN) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000. *LN*JB *BF CONSUMER STATED FLUID CONTINUED TO DISAPPEAR FROM THE LEAKS AND BY 58K WHOLE BOTTLE WAS ADDED. DEALER CONFIRMED POWER STEERING NEEDED TO BE REPLACED DUE TO LEAKAGE. WARRANTY RAN OUT ON 35K.*JB
Mfg Campaign: 11366989
Recall Date: Oct 29, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
REAR RUNNING - BRAKE LIGHTS FAIL TO TURN ON UNDER NORMAL DRIVING CONDITIONS.
Corrective Action:
REAR RUNNING - BRAKE LIGHTS FAIL TO TURN ON UNDER NORMAL DRIVING CONDITIONS.
Additional Notes:
REAR RUNNING - BRAKE LIGHTS FAIL TO TURN ON UNDER NORMAL DRIVING CONDITIONS.
Mfg Campaign: 11309309
Recall Date: Feb 15, 2020
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
REAR RUNNING - BRAKE LIGHTS FAIL TO TURN ON UNDER NORMAL DRIVING CONDITIONS.
Corrective Action:
REAR RUNNING - BRAKE LIGHTS FAIL TO TURN ON UNDER NORMAL DRIVING CONDITIONS.
Additional Notes:
REAR RUNNING - BRAKE LIGHTS FAIL TO TURN ON UNDER NORMAL DRIVING CONDITIONS.
Mfg Campaign: 11309309
Recall Date: Feb 15, 2020
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
THE BRAKES OVERHEATED CAUSING A FIRE.
Corrective Action:
THE BRAKES OVERHEATED CAUSING A FIRE.
Additional Notes:
THE BRAKES OVERHEATED CAUSING A FIRE.
Mfg Campaign: 11245445
Recall Date: Aug 21, 2019
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury