Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Quality Van Sales, Inc.
Safety Issue:
Quality Van Sales, Inc. (Quality Van) is recalling one 2023 Ford Transit 350 vehicle, equipped with certain GO-ES Space Saver Foldaway Seats. The recliner mechanism may not engage when the seat back is fully reclined. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owner may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Recall Date: Oct 4, 2024
Consumer Complaints
5 ComplaintsQuality Van Sales, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
We purchased this brand new 2024 motorhome in CO, in Feb. of 2025. It had a very serious safety recall on the rear axle, issued by Ford in Sept of 2025 that no one informed us of. The dealer, the manufacturer both claimed they'd have no way of knowing. We happened upon this safety recall for another unrelated issued, turns out our axle was in the process of failing with only 2800 miles on it and the rear differential had to be rebuilt. The Colorado Dept. of Revenue, Auto Industry Division, as well as the AG will not investigate and the AG maintains they have no authority. This is not ok. Both the dealer and manufacturer claim zero responsibility for selling a brand new vehicle with a major safety recall. Where is the accountability in this process that would have very likely ended up in our potential serious injury or death because motorhomes are not subject to the same safety recalls as vehicles?
Corrective Action:
We purchased this brand new 2024 motorhome in CO, in Feb. of 2025. It had a very serious safety recall on the rear axle, issued by Ford in Sept of 2025 that no one informed us of. The dealer, the manufacturer both claimed they'd have no way of knowing. We happened upon this safety recall for another unrelated issued, turns out our axle was in the process of failing with only 2800 miles on it and the rear differential had to be rebuilt. The Colorado Dept. of Revenue, Auto Industry Division, as well as the AG will not investigate and the AG maintains they have no authority. This is not ok. Both the dealer and manufacturer claim zero responsibility for selling a brand new vehicle with a major safety recall. Where is the accountability in this process that would have very likely ended up in our potential serious injury or death because motorhomes are not subject to the same safety recalls as vehicles?
Additional Notes:
We purchased this brand new 2024 motorhome in CO, in Feb. of 2025. It had a very serious safety recall on the rear axle, issued by Ford in Sept of 2025 that no one informed us of. The dealer, the manufacturer both claimed they'd have no way of knowing. We happened upon this safety recall for another unrelated issued, turns out our axle was in the process of failing with only 2800 miles on it and the rear differential had to be rebuilt. The Colorado Dept. of Revenue, Auto Industry Division, as well as the AG will not investigate and the AG maintains they have no authority. This is not ok. Both the dealer and manufacturer claim zero responsibility for selling a brand new vehicle with a major safety recall. Where is the accountability in this process that would have very likely ended up in our potential serious injury or death because motorhomes are not subject to the same safety recalls as vehicles?
Mfg Campaign: 11657214
Recall Date: Apr 28, 2025
Quality Van Sales, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I bought new truck in 2023, in 6 months after that I faced with several issues with transmission, a few different official Ford dealerships tried to solve it but they couldn’t find the reason or did not want to do that. Incorrect transmission work occurred, when change the gear, I have automatic transmission. Even under the warranty they denied to change the transmission, every 500 miles the same problem occurred and I spent thousands dollar on services. Problems is not solved I have a lot of documents from dealerships with payments for nothing
Corrective Action:
I bought new truck in 2023, in 6 months after that I faced with several issues with transmission, a few different official Ford dealerships tried to solve it but they couldn’t find the reason or did not want to do that. Incorrect transmission work occurred, when change the gear, I have automatic transmission. Even under the warranty they denied to change the transmission, every 500 miles the same problem occurred and I spent thousands dollar on services. Problems is not solved I have a lot of documents from dealerships with payments for nothing
Additional Notes:
I bought new truck in 2023, in 6 months after that I faced with several issues with transmission, a few different official Ford dealerships tried to solve it but they couldn’t find the reason or did not want to do that. Incorrect transmission work occurred, when change the gear, I have automatic transmission. Even under the warranty they denied to change the transmission, every 500 miles the same problem occurred and I spent thousands dollar on services. Problems is not solved I have a lot of documents from dealerships with payments for nothing
Mfg Campaign: 11647060
Recall Date: Mar 7, 2025
Quality Van Sales, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I bought new truck in 2023, in 6 months after that I faced with several issues with transmission, a few different official Ford dealerships tried to solve it but they couldn’t find the reason or did not want to do that. Incorrect transmission work occurred, when change the gear, I have automatic transmission. Even under the warranty they denied to change the transmission, every 500 miles the same problem occurred and I spent thousands dollar on services. Problems is not solved I have a lot of documents from dealerships with payments for nothing
Corrective Action:
I bought new truck in 2023, in 6 months after that I faced with several issues with transmission, a few different official Ford dealerships tried to solve it but they couldn’t find the reason or did not want to do that. Incorrect transmission work occurred, when change the gear, I have automatic transmission. Even under the warranty they denied to change the transmission, every 500 miles the same problem occurred and I spent thousands dollar on services. Problems is not solved I have a lot of documents from dealerships with payments for nothing
Additional Notes:
I bought new truck in 2023, in 6 months after that I faced with several issues with transmission, a few different official Ford dealerships tried to solve it but they couldn’t find the reason or did not want to do that. Incorrect transmission work occurred, when change the gear, I have automatic transmission. Even under the warranty they denied to change the transmission, every 500 miles the same problem occurred and I spent thousands dollar on services. Problems is not solved I have a lot of documents from dealerships with payments for nothing
Mfg Campaign: 11647060
Recall Date: Mar 7, 2025
Quality Van Sales, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
I bought new truck in 2023, in 6 months after that I faced with several issues with transmission, a few different official Ford dealerships tried to solve it but they couldn’t find the reason or did not want to do that. Incorrect transmission work occurred, when change the gear, I have automatic transmission. Even under the warranty they denied to change the transmission, every 500 miles the same problem occurred and I spent thousands dollar on services. Problems is not solved I have a lot of documents from dealerships with payments for nothing
Corrective Action:
I bought new truck in 2023, in 6 months after that I faced with several issues with transmission, a few different official Ford dealerships tried to solve it but they couldn’t find the reason or did not want to do that. Incorrect transmission work occurred, when change the gear, I have automatic transmission. Even under the warranty they denied to change the transmission, every 500 miles the same problem occurred and I spent thousands dollar on services. Problems is not solved I have a lot of documents from dealerships with payments for nothing
Additional Notes:
I bought new truck in 2023, in 6 months after that I faced with several issues with transmission, a few different official Ford dealerships tried to solve it but they couldn’t find the reason or did not want to do that. Incorrect transmission work occurred, when change the gear, I have automatic transmission. Even under the warranty they denied to change the transmission, every 500 miles the same problem occurred and I spent thousands dollar on services. Problems is not solved I have a lot of documents from dealerships with payments for nothing
Mfg Campaign: 11647060
Recall Date: Mar 7, 2025
Quality Van Sales, Inc.
Defect Description:
TIRES
Potential Consequences:
The contact owns a 2023 Ford Transit 350. The contact was notified of NHTSA Campaign Number: 24V226000 (Tires); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that while exiting a driveway or driving over a bump in the roadway, there was an abnormal grinding sound coming from the front tires. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 1,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2023 Ford Transit 350. The contact was notified of NHTSA Campaign Number: 24V226000 (Tires); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that while exiting a driveway or driving over a bump in the roadway, there was an abnormal grinding sound coming from the front tires. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 1,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2023 Ford Transit 350. The contact was notified of NHTSA Campaign Number: 24V226000 (Tires); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that while exiting a driveway or driving over a bump in the roadway, there was an abnormal grinding sound coming from the front tires. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 1,000. VIN tool confirms parts not available.
Mfg Campaign: 11628570
Recall Date: Dec 3, 2024
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