Complaints & Recalls
Consumer Complaints
7 ComplaintsPolaris Industries Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
While riding my RZR, with my son. my drive belt broke, when I walked up a rise in the road to see if my son was coming back, I turned and my RZR was on fire. Polaris will take no responsibility for a defective product and I was lucky no one was seriously injured and no other property was damaged. I talked to Polaris since my RZR was the same model number as the recalled models, but they said the VIN wasn't included. Polaris said there were no changes made between my VIN and the recalled models. I believe these should be included because there are factory defects that could severely injured and kill!
Corrective Action:
While riding my RZR, with my son. my drive belt broke, when I walked up a rise in the road to see if my son was coming back, I turned and my RZR was on fire. Polaris will take no responsibility for a defective product and I was lucky no one was seriously injured and no other property was damaged. I talked to Polaris since my RZR was the same model number as the recalled models, but they said the VIN wasn't included. Polaris said there were no changes made between my VIN and the recalled models. I believe these should be included because there are factory defects that could severely injured and kill!
Additional Notes:
While riding my RZR, with my son. my drive belt broke, when I walked up a rise in the road to see if my son was coming back, I turned and my RZR was on fire. Polaris will take no responsibility for a defective product and I was lucky no one was seriously injured and no other property was damaged. I talked to Polaris since my RZR was the same model number as the recalled models, but they said the VIN wasn't included. Polaris said there were no changes made between my VIN and the recalled models. I believe these should be included because there are factory defects that could severely injured and kill!
Mfg Campaign: 11528036
Recall Date: Jun 21, 2023
Polaris Industries, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Polaris RZR. The contact stated while driving approximately 25 mph when the contact noticed heat coming from over their right shoulder. The contact noticed flames coming approximately 2 feet from the engine compartment. The contact came to a stop and turned off the engine. As a result, the flame reduced in size. The contact began to put out spot fires themselves. The fire department showed however the vehicle had completely burned. There was a fire report filed and no inquiries. The vehicle was deemed totaled. The contact had contacted the manufacturer but had not spoken with a case worker. The approximate failure mileage was 5,000.
Corrective Action:
The contact owns a 2017 Polaris RZR. The contact stated while driving approximately 25 mph when the contact noticed heat coming from over their right shoulder. The contact noticed flames coming approximately 2 feet from the engine compartment. The contact came to a stop and turned off the engine. As a result, the flame reduced in size. The contact began to put out spot fires themselves. The fire department showed however the vehicle had completely burned. There was a fire report filed and no inquiries. The vehicle was deemed totaled. The contact had contacted the manufacturer but had not spoken with a case worker. The approximate failure mileage was 5,000.
Additional Notes:
The contact owns a 2017 Polaris RZR. The contact stated while driving approximately 25 mph when the contact noticed heat coming from over their right shoulder. The contact noticed flames coming approximately 2 feet from the engine compartment. The contact came to a stop and turned off the engine. As a result, the flame reduced in size. The contact began to put out spot fires themselves. The fire department showed however the vehicle had completely burned. There was a fire report filed and no inquiries. The vehicle was deemed totaled. The contact had contacted the manufacturer but had not spoken with a case worker. The approximate failure mileage was 5,000.
Mfg Campaign: 11491575
Recall Date: Oct 31, 2022
Polaris Industries Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Frame is breaking in the rear at the sway bar mounting area of the frame.
Corrective Action:
Frame is breaking in the rear at the sway bar mounting area of the frame.
Additional Notes:
Frame is breaking in the rear at the sway bar mounting area of the frame.
Mfg Campaign: 11442763
Recall Date: Dec 6, 2021
Polaris Industries Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
OUR BRAKES LOCKED UP AND OUR POLARIS RZR CAUGHT FIRE
Corrective Action:
OUR BRAKES LOCKED UP AND OUR POLARIS RZR CAUGHT FIRE
Additional Notes:
OUR BRAKES LOCKED UP AND OUR POLARIS RZR CAUGHT FIRE
Mfg Campaign: 11163885
Recall Date: Dec 28, 2018
Polaris Industries Inc.
Defect Description:
ENGINE
Potential Consequences:
WE HAVE 3 OR MORE OF THESE POLARIS VEHICLES THAT ARE STALLING. THE DEALER CAN NOT FIGURE IT OUT AND POLARIS REFUSES TO HELP US FROM THE CEO DOWN. THIS IS A HUGE SAFETY HAZARD SINCE HERE IN ARIZONA THEY ARE ON THE HIGHWAY AND WHEN STALLED WE ALMOST HAD SOMEONE KILLED. WE HAVE AT LEAST 3 THAT ARE DOING THIS AND AFTER REPLACING ALMOST EVERYTHING THEY STILL DO IT WITH NO AVENUE FOR HELP WE ARE TURNING TO YOU. THE VEHICLES STALL WHEN ON THE CITY AND STATE HIGHWAYS. SOME ONE OR MULTIPLE PEOPLE ARE GOING TO BE KILLED FROM THIS AND THE COMPANY DOES NOT SEEM TO CARE.
Corrective Action:
WE HAVE 3 OR MORE OF THESE POLARIS VEHICLES THAT ARE STALLING. THE DEALER CAN NOT FIGURE IT OUT AND POLARIS REFUSES TO HELP US FROM THE CEO DOWN. THIS IS A HUGE SAFETY HAZARD SINCE HERE IN ARIZONA THEY ARE ON THE HIGHWAY AND WHEN STALLED WE ALMOST HAD SOMEONE KILLED. WE HAVE AT LEAST 3 THAT ARE DOING THIS AND AFTER REPLACING ALMOST EVERYTHING THEY STILL DO IT WITH NO AVENUE FOR HELP WE ARE TURNING TO YOU. THE VEHICLES STALL WHEN ON THE CITY AND STATE HIGHWAYS. SOME ONE OR MULTIPLE PEOPLE ARE GOING TO BE KILLED FROM THIS AND THE COMPANY DOES NOT SEEM TO CARE.
Additional Notes:
WE HAVE 3 OR MORE OF THESE POLARIS VEHICLES THAT ARE STALLING. THE DEALER CAN NOT FIGURE IT OUT AND POLARIS REFUSES TO HELP US FROM THE CEO DOWN. THIS IS A HUGE SAFETY HAZARD SINCE HERE IN ARIZONA THEY ARE ON THE HIGHWAY AND WHEN STALLED WE ALMOST HAD SOMEONE KILLED. WE HAVE AT LEAST 3 THAT ARE DOING THIS AND AFTER REPLACING ALMOST EVERYTHING THEY STILL DO IT WITH NO AVENUE FOR HELP WE ARE TURNING TO YOU. THE VEHICLES STALL WHEN ON THE CITY AND STATE HIGHWAYS. SOME ONE OR MULTIPLE PEOPLE ARE GOING TO BE KILLED FROM THIS AND THE COMPANY DOES NOT SEEM TO CARE.
Mfg Campaign: 11123964
Recall Date: Sep 1, 2018
Polaris Industries Inc.
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 POLARIS RZR. WHILE DRIVING 30 MPH, THE CONTACT HEARD A LOUD NOISE COMING FROM THE FRONT MOTOR. THE CONTACT PULLED THE VEHICLE OVER IN THE MIDDLE OF A FIELD, EXITED THE VEHICLE, AND THE MOTOR CAUGHT ON FIRE. THE FAILURE OCCURRED WITHOUT WARNING. THE CONTACT POURED WATER TO STOP THE FIRE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC (XTREME TOYZ OF ROCKWALL, 3920 I-30, ROCKWALL, TX 75032) WHERE IT WAS DIAGNOSED THAT THE ENTIRE MOTOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 300. THE VIN WAS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2017 POLARIS RZR. WHILE DRIVING 30 MPH, THE CONTACT HEARD A LOUD NOISE COMING FROM THE FRONT MOTOR. THE CONTACT PULLED THE VEHICLE OVER IN THE MIDDLE OF A FIELD, EXITED THE VEHICLE, AND THE MOTOR CAUGHT ON FIRE. THE FAILURE OCCURRED WITHOUT WARNING. THE CONTACT POURED WATER TO STOP THE FIRE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC (XTREME TOYZ OF ROCKWALL, 3920 I-30, ROCKWALL, TX 75032) WHERE IT WAS DIAGNOSED THAT THE ENTIRE MOTOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 300. THE VIN WAS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2017 POLARIS RZR. WHILE DRIVING 30 MPH, THE CONTACT HEARD A LOUD NOISE COMING FROM THE FRONT MOTOR. THE CONTACT PULLED THE VEHICLE OVER IN THE MIDDLE OF A FIELD, EXITED THE VEHICLE, AND THE MOTOR CAUGHT ON FIRE. THE FAILURE OCCURRED WITHOUT WARNING. THE CONTACT POURED WATER TO STOP THE FIRE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC (XTREME TOYZ OF ROCKWALL, 3920 I-30, ROCKWALL, TX 75032) WHERE IT WAS DIAGNOSED THAT THE ENTIRE MOTOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 300. THE VIN WAS NOT AVAILABLE.
Mfg Campaign: 11031779
Recall Date: Oct 4, 2017
Polaris Industries Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
DUE TO THE LOCATIONS, THE SEATBELT RECOIL JAMS UP. MAKING THE SEATBELT UNUSABLE. THIS CAN HAPPEN WHEN YOUR DRIVING OR PARKED. IT EFFECTS THE ENTIRE PRODUCT LINE OF SIDE-BY-SIDES & ACE ATV'S. POLARIS HAS BEEN NOTIFIED & DENIES THE PROBLEM. THE VIN# I GAVE YOU IS OFF A BRAND NEW MODEL AT A POLARIS DEALERSHIP.
Corrective Action:
DUE TO THE LOCATIONS, THE SEATBELT RECOIL JAMS UP. MAKING THE SEATBELT UNUSABLE. THIS CAN HAPPEN WHEN YOUR DRIVING OR PARKED. IT EFFECTS THE ENTIRE PRODUCT LINE OF SIDE-BY-SIDES & ACE ATV'S. POLARIS HAS BEEN NOTIFIED & DENIES THE PROBLEM. THE VIN# I GAVE YOU IS OFF A BRAND NEW MODEL AT A POLARIS DEALERSHIP.
Additional Notes:
DUE TO THE LOCATIONS, THE SEATBELT RECOIL JAMS UP. MAKING THE SEATBELT UNUSABLE. THIS CAN HAPPEN WHEN YOUR DRIVING OR PARKED. IT EFFECTS THE ENTIRE PRODUCT LINE OF SIDE-BY-SIDES & ACE ATV'S. POLARIS HAS BEEN NOTIFIED & DENIES THE PROBLEM. THE VIN# I GAVE YOU IS OFF A BRAND NEW MODEL AT A POLARIS DEALERSHIP.
Mfg Campaign: 11030067
Recall Date: Sep 26, 2017
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury