PLEASURE WAY ONTOUR 2023

Complete listing of complaints and recalls for this vehicle

3
Complaints
2
Recalls

Complaints & Recalls

3 Complaints 2 Recalls

Official Safety Recalls - Important!

2 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Pleasure Way Industries, Ltd.
NHTSA Campaign: 23V493000 SAFETY RECALL
514 Vehicles Affected
Recall Date: Jul 17, 2023
Safety Issue:

Pleasure Way Industries, Ltd (Pleasure Way) is recalling certain 2021-2023 On Tour and Lexor motorhomes, equipped with certain Cummins Onan QG 2800i, and Onan QG 2800i EVAP generator sets. The fuel hose between the inline fuel filter and the injection pump module (IPM) may have inadequate clamp force, possibly resulting in a gasoline leak.

Potential Risk:
A gas leak in the presence of an ignition source increases the risk of a fire.
FREE Recall Solution:
Dealers will inspect and replace the fuel hose and clamps, as necessary, free of charge. Owner notification letters were mailed August 11, 2023. Owners may contact Pleasure Way customer service at 1-800-364-0189.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local PLEASURE WAY dealer to schedule your FREE recall repair.
Manufacturer: PLEASURE WAY
Notice Date: Aug 11, 2023
Recall Date: Jul 17, 2023

Consumer Complaints

3 Complaints
Pleasure Way Industries, Ltd.
Campaign: 11649756 Other
Mar 21, 2025
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

“The 2023 Pleasure-Way Ontour 2.2 motorhome is built on a 2022 Ford Transit 350 HD chassis, VIN [XXX] . Four times while driving on secondary roads at a low rate of speed, or while stopped at an intersection, warning chimes and 6 different types of error messages are generated on the instrument cluster. These messages persist over a 10 to 30 minute period, and then the 12-inch LCD display and instrument cluster shut down. The engine continues to run, but there is a loss of Blind Spot Alert, Pre-Collision Assist, Cross-Traffic Alert, TPMS, HVAC function, turn signals, speedometer, cruise control and all other display functions. Upon turning off the ignition, there is no way to start it again. The only remedy is to disconnect the chassis battery for approximately 15 minutes and then reconnect it. At that point, the engine can be restarted and all errors are cleared from the screen. After a scan of codes from the OBD port, approximately 62 messages are found which are all loss of communication errors.” INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Corrective Action:

“The 2023 Pleasure-Way Ontour 2.2 motorhome is built on a 2022 Ford Transit 350 HD chassis, VIN [XXX] . Four times while driving on secondary roads at a low rate of speed, or while stopped at an intersection, warning chimes and 6 different types of error messages are generated on the instrument cluster. These messages persist over a 10 to 30 minute period, and then the 12-inch LCD display and instrument cluster shut down. The engine continues to run, but there is a loss of Blind Spot Alert, Pre-Collision Assist, Cross-Traffic Alert, TPMS, HVAC function, turn signals, speedometer, cruise control and all other display functions. Upon turning off the ignition, there is no way to start it again. The only remedy is to disconnect the chassis battery for approximately 15 minutes and then reconnect it. At that point, the engine can be restarted and all errors are cleared from the screen. After a scan of codes from the OBD port, approximately 62 messages are found which are all loss of communication errors.” INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Additional Notes:

“The 2023 Pleasure-Way Ontour 2.2 motorhome is built on a 2022 Ford Transit 350 HD chassis, VIN [XXX] . Four times while driving on secondary roads at a low rate of speed, or while stopped at an intersection, warning chimes and 6 different types of error messages are generated on the instrument cluster. These messages persist over a 10 to 30 minute period, and then the 12-inch LCD display and instrument cluster shut down. The engine continues to run, but there is a loss of Blind Spot Alert, Pre-Collision Assist, Cross-Traffic Alert, TPMS, HVAC function, turn signals, speedometer, cruise control and all other display functions. Upon turning off the ignition, there is no way to start it again. The only remedy is to disconnect the chassis battery for approximately 15 minutes and then reconnect it. At that point, the engine can be restarted and all errors are cleared from the screen. After a scan of codes from the OBD port, approximately 62 messages are found which are all loss of communication errors.” INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Manufacturer: PLEASURE WAY
Mfg Campaign: 11649756
Notice Date: Mar 21, 2025
Recall Date: Mar 21, 2025
Pleasure Way Industries, Ltd.
Campaign: 11649756 Other
Mar 21, 2025
Defect Description:

LANE DEPARTURE: BLIND SPOT DETECTION

Potential Consequences:

“The 2023 Pleasure-Way Ontour 2.2 motorhome is built on a 2022 Ford Transit 350 HD chassis, VIN [XXX] . Four times while driving on secondary roads at a low rate of speed, or while stopped at an intersection, warning chimes and 6 different types of error messages are generated on the instrument cluster. These messages persist over a 10 to 30 minute period, and then the 12-inch LCD display and instrument cluster shut down. The engine continues to run, but there is a loss of Blind Spot Alert, Pre-Collision Assist, Cross-Traffic Alert, TPMS, HVAC function, turn signals, speedometer, cruise control and all other display functions. Upon turning off the ignition, there is no way to start it again. The only remedy is to disconnect the chassis battery for approximately 15 minutes and then reconnect it. At that point, the engine can be restarted and all errors are cleared from the screen. After a scan of codes from the OBD port, approximately 62 messages are found which are all loss of communication errors.” INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Corrective Action:

“The 2023 Pleasure-Way Ontour 2.2 motorhome is built on a 2022 Ford Transit 350 HD chassis, VIN [XXX] . Four times while driving on secondary roads at a low rate of speed, or while stopped at an intersection, warning chimes and 6 different types of error messages are generated on the instrument cluster. These messages persist over a 10 to 30 minute period, and then the 12-inch LCD display and instrument cluster shut down. The engine continues to run, but there is a loss of Blind Spot Alert, Pre-Collision Assist, Cross-Traffic Alert, TPMS, HVAC function, turn signals, speedometer, cruise control and all other display functions. Upon turning off the ignition, there is no way to start it again. The only remedy is to disconnect the chassis battery for approximately 15 minutes and then reconnect it. At that point, the engine can be restarted and all errors are cleared from the screen. After a scan of codes from the OBD port, approximately 62 messages are found which are all loss of communication errors.” INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Additional Notes:

“The 2023 Pleasure-Way Ontour 2.2 motorhome is built on a 2022 Ford Transit 350 HD chassis, VIN [XXX] . Four times while driving on secondary roads at a low rate of speed, or while stopped at an intersection, warning chimes and 6 different types of error messages are generated on the instrument cluster. These messages persist over a 10 to 30 minute period, and then the 12-inch LCD display and instrument cluster shut down. The engine continues to run, but there is a loss of Blind Spot Alert, Pre-Collision Assist, Cross-Traffic Alert, TPMS, HVAC function, turn signals, speedometer, cruise control and all other display functions. Upon turning off the ignition, there is no way to start it again. The only remedy is to disconnect the chassis battery for approximately 15 minutes and then reconnect it. At that point, the engine can be restarted and all errors are cleared from the screen. After a scan of codes from the OBD port, approximately 62 messages are found which are all loss of communication errors.” INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Manufacturer: PLEASURE WAY
Mfg Campaign: 11649756
Notice Date: Mar 21, 2025
Recall Date: Mar 21, 2025
Pleasure Way Industries, Ltd.
Campaign: 11649756 Other
Mar 21, 2025
Defect Description:

LANE DEPARTURE: WARNING

Potential Consequences:

“The 2023 Pleasure-Way Ontour 2.2 motorhome is built on a 2022 Ford Transit 350 HD chassis, VIN [XXX] . Four times while driving on secondary roads at a low rate of speed, or while stopped at an intersection, warning chimes and 6 different types of error messages are generated on the instrument cluster. These messages persist over a 10 to 30 minute period, and then the 12-inch LCD display and instrument cluster shut down. The engine continues to run, but there is a loss of Blind Spot Alert, Pre-Collision Assist, Cross-Traffic Alert, TPMS, HVAC function, turn signals, speedometer, cruise control and all other display functions. Upon turning off the ignition, there is no way to start it again. The only remedy is to disconnect the chassis battery for approximately 15 minutes and then reconnect it. At that point, the engine can be restarted and all errors are cleared from the screen. After a scan of codes from the OBD port, approximately 62 messages are found which are all loss of communication errors.” INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Corrective Action:

“The 2023 Pleasure-Way Ontour 2.2 motorhome is built on a 2022 Ford Transit 350 HD chassis, VIN [XXX] . Four times while driving on secondary roads at a low rate of speed, or while stopped at an intersection, warning chimes and 6 different types of error messages are generated on the instrument cluster. These messages persist over a 10 to 30 minute period, and then the 12-inch LCD display and instrument cluster shut down. The engine continues to run, but there is a loss of Blind Spot Alert, Pre-Collision Assist, Cross-Traffic Alert, TPMS, HVAC function, turn signals, speedometer, cruise control and all other display functions. Upon turning off the ignition, there is no way to start it again. The only remedy is to disconnect the chassis battery for approximately 15 minutes and then reconnect it. At that point, the engine can be restarted and all errors are cleared from the screen. After a scan of codes from the OBD port, approximately 62 messages are found which are all loss of communication errors.” INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Additional Notes:

“The 2023 Pleasure-Way Ontour 2.2 motorhome is built on a 2022 Ford Transit 350 HD chassis, VIN [XXX] . Four times while driving on secondary roads at a low rate of speed, or while stopped at an intersection, warning chimes and 6 different types of error messages are generated on the instrument cluster. These messages persist over a 10 to 30 minute period, and then the 12-inch LCD display and instrument cluster shut down. The engine continues to run, but there is a loss of Blind Spot Alert, Pre-Collision Assist, Cross-Traffic Alert, TPMS, HVAC function, turn signals, speedometer, cruise control and all other display functions. Upon turning off the ignition, there is no way to start it again. The only remedy is to disconnect the chassis battery for approximately 15 minutes and then reconnect it. At that point, the engine can be restarted and all errors are cleared from the screen. After a scan of codes from the OBD port, approximately 62 messages are found which are all loss of communication errors.” INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Manufacturer: PLEASURE WAY
Mfg Campaign: 11649756
Notice Date: Mar 21, 2025
Recall Date: Mar 21, 2025

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