PIERCE VELOCITY 2016 Complaints - Lemon Law Database

Complaints & Recalls

1 Complaints 20 Recalls

Official Safety Recalls - Important!

20 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Pierce Manufacturing

NHTSA Campaign: 22V809000 SAFETY RECALL

299 Vehicles Affected

Recall Date: Oct 27, 2022

Safety Issue:

Pierce Manufacturing (Pierce) is recalling certain 2010-2022 Pierce Velocity, Enforcer, Arrow XT, Quantum, and Dash CF fire trucks. Stokes basket mounting brackets may be insufficiently welded.

Potential Risk:

The left and/or right brackets can fail, allowing the stokes basket to fall and increasing the risk of injury.

FREE Recall Solution:

Pierce will replace the stokes basket mounting brackets, free of charge. Owner notification letters were mailed December 14, 2022. Owners may contact Pierce's customer service at 1-888-974-3723. Pierce's number for this recall is 74B323.

Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local PIERCE dealer to schedule your FREE recall repair.

Manufacturer: PIERCE
Mfg Campaign: 74B323

Notice Date: Nov 14, 2022
Recall Date: Oct 27, 2022

Pierce Manufacturing

NHTSA Campaign: 22V032000 SAFETY RECALL

243 Vehicles Affected

Recall Date: Jan 26, 2022

Safety Issue:

Pierce Manufacturing (Pierce) is recalling certain 2015-2021 Arrow XT, Enforcer, Quantum and Velocity fire trucks. The fuel tubes between the fuel rail and the injectors for cylinders four, five, and six may fatigue and crack, which can result in a high pressure fuel leak.

Potential Risk:

A high pressure fuel leak in the presence of an ignition source can increase the risk of a fire.

FREE Recall Solution:

On engines with 75 miles or less, dealers will install vibration isolators to the fuel tubes. Engines with more than 75 miles will receive new fuel tubes with vibration isolators, free of charge. Owner notification letters were mailed on March 11, 2022. Owners may contact Pierce's customer service at 1-888-974-3723.

Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local PIERCE dealer to schedule your FREE recall repair.

Manufacturer: PIERCE
Mfg Campaign: Cummins 21E-099

Notice Date: Mar 11, 2022
Recall Date: Jan 26, 2022

Pierce Manufacturing

NHTSA Campaign: 19V022000 SAFETY RECALL

994 Vehicles Affected

Recall Date: Jan 2, 2019

Safety Issue:

Pierce Manufacturing (Pierce) is recalling certain 2004-2018 Arrow XT, Dash, Enforcer, Impel, Quantum and Velocity aerial vehicles. The aerial device may unexpectedly rotate to the right when the ladder is being extended.

Potential Risk:

If the aerial device moves in an unexpected direction, the ladder may contact an object, such as a building or an electrical wire, increasing the risk of injury.

FREE Recall Solution:

Pierce will notify owners, and dealers will reprogram the aerial control module, free of charge. The recall began February 28, 2019. Owners may contact Pierce customer service at 1-888-974-3723. Pierce's number for this recall is 74B295.

Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local PIERCE dealer to schedule your FREE recall repair.

Manufacturer: PIERCE
Mfg Campaign: 74B295

Notice Date: Feb 28, 2019
Recall Date: Jan 2, 2019

Pierce Manufacturing

NHTSA Campaign: 18V463000 SAFETY RECALL

17 Vehicles Affected

Recall Date: Jul 11, 2018

Safety Issue:

Pierce Manufacturing (Pierce) is recalling certain 2007-2017 Pierce Velocity, Impel, Arrow-XT, Quantum, and Enforcer emergency response vehicles equipped with 75ft aerial devices with a 21 inch or 28 inch limited retraction bracket. The bracket on the aerial device may detach from the aerial and fall to the ground.

Potential Risk:

If the bracket falls, it could strike a person below.

FREE Recall Solution:

Pierce will notify owners, and dealers will install additional hardware to mount the limited retraction bracket, free of charge. The recall began on August 22, 2018. Owners may contact Pierce customer service at 1-888-974-3723. Pierce's number for this recall is 74B290.

Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local PIERCE dealer to schedule your FREE recall repair.

Manufacturer: PIERCE
Mfg Campaign: 74B290

Notice Date: Aug 22, 2018
Recall Date: Jul 11, 2018

Pierce Manufacturing

NHTSA Campaign: 18V050000 SAFETY RECALL

123 Vehicles Affected

Recall Date: Jan 11, 2018

Safety Issue:

Pierce Manufacturing (Pierce) is recalling certain 2015-2016 Arrow XT, Enforcer, Quantum, Saber, Velocity, and Commercial emergency vehicles equipped with Hale pressure relief valves in the water pumps used for fire fighting. Rings securing the valves may corrode over time after exposure to water, causing the ring to fail and the pressure relief valve to open, reducing the water pressure available for fire fighting.

Potential Risk:

A reduction in water pressure may hinder fire fighting efforts, increasing the risk of injury.

FREE Recall Solution:

Pierce has notified owners, and dealers will install a remedy kit, free of charge. The recall began on February 9, 2018. Owners may contact Pierce customer service at 1-888-974-3723 or Hale Products at 1-800-533-3569. Pierce's number for this recall is 74B287.

Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local PIERCE dealer to schedule your FREE recall repair.

Manufacturer: PIERCE
Mfg Campaign: 74B287

Notice Date: Feb 9, 2018
Recall Date: Jan 11, 2018

Pierce Manufacturing

NHTSA Campaign: 17V570000 SAFETY RECALL

56 Vehicles Affected

Recall Date: Sep 14, 2017

Safety Issue:

Pierce Manufacturing (Pierce) is recalling certain 2015-2016 Arrow XT, Enforcer, Impel, Quantum, Saber, and Velocity vehicles, equipped with certain Spicer D-Series and E-Series steer axles. The castellated nut on the steer axles may not be properly torqued, allowing the tie rod to loosen.

Potential Risk:

If the tie rod loosens, it may disconnect from the steering knuckle, causing a complete loss of steering and increasing the risk of a crash.

FREE Recall Solution:

Pierce will notify owners, and dealers will inspect the torque of the castellated nut and tie rod, tightening it as necessary. If the tie rod stud and knuckle on units cannot be sufficiently torqued, the dealer will replace the knuckle and tie rod end assembly, free of charge. The recall began on November 30, 2017. Owners may contact Pierce customer service at 1-414-832-3000.

Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local PIERCE dealer to schedule your FREE recall repair.

Manufacturer: PIERCE

Notice Date: Nov 30, 2017
Recall Date: Sep 14, 2017

Pierce Manufacturing

NHTSA Campaign: 17V455000 SAFETY RECALL

65 Vehicles Affected

Recall Date: Jul 18, 2017

Safety Issue:

Pierce Manufacturing (Pierce) is recalling certain 2016-2017 Arrow XT, Enforcer, Impel, Quantum, and Velocity fire trucks equipped with Hale Pump Interlock Module Kits. The Hale interlock pressure switch can fail after prolonged exposure to extreme cold temperatures, preventing the fire truck water pump from operating.

Potential Risk:

If the fire truck cannot pump water during a fire emergency, there would be an increased risk of injury.

FREE Recall Solution:

Pierce will notify owners, and Hale Products dealers will replace the interlock modules, free of charge. The recall began on March 24, 2017. Owners may contact Hale customer service at 1-800-533-3569 or Pierce customer service at 1-414-832-3000. Pierce's number for this recall is 74B281.

Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local PIERCE dealer to schedule your FREE recall repair.

Manufacturer: PIERCE
Mfg Campaign: 74B281

Notice Date: Aug 1, 2017
Recall Date: Jul 18, 2017

Pierce Manufacturing

NHTSA Campaign: 17V349000 SAFETY RECALL

29 Vehicles Affected

Recall Date: May 31, 2017

Safety Issue:

Pierce Manufacturing (Pierce) is recalling certain 2012-2017 Arrow XT, Dash, Enforcer, Quantum, and Velocity fire trucks equipped with the T3 rear steer option. The affected vehicles have a rear sway bar that may detach from the vehicle.

Potential Risk:

If the sway bar detaches, the vehicle may sway more during steering maneuvers, increasing the risk of a crash.

FREE Recall Solution:

Pierce will notify owners, and dealers will replace and properly torque the sway bar fasteners, free of charge. The recall began on July 11, 2017. Owners may contact Pierce customer service at 1-888-974-3723.

Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local PIERCE dealer to schedule your FREE recall repair.

Manufacturer: PIERCE

Notice Date: Jul 11, 2017
Recall Date: May 31, 2017

Pierce Manufacturing

NHTSA Campaign: 16V585000 SAFETY RECALL

470 Vehicles Affected

Recall Date: Aug 5, 2016

Safety Issue:

Pierce Manufacturing (Pierce) is recalling certain model year 2015-2016 Arrow, Dash, Enforcer, Impel, Quantum, Saber, and Velocity fire trucks manufactured June 29, 2015, to June 30, 2016. The affected vehicles may be equipped with certain C20 and C21 split-shaft transmissions from Waterous. This transmission sends power to the wheels of an emergency response vehicle or power to an add-on unit such as a water pump used for fighting fires. A component within the shift unit may be damaged and as a result, the operator may not be able to switch the power output.

Potential Risk:

If the power output cannot be changed, once the fire truck arrives at the scene, it may not be able to pump water to aid in extinguishing the fire, increasing the risk of injury.

FREE Recall Solution:

Piece will notify owners, and dealers will remove the shift unit assembly and replace the clevis pin and retaining rings, free of charge. The recall began on September 2, 2016. Owners may contact Pierce customer service at 1-888-974-3723. Pierce's number for this recall is 74B277.

Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local PIERCE dealer to schedule your FREE recall repair.

Manufacturer: PIERCE
Mfg Campaign: 74B277

Notice Date: Sep 2, 2016
Recall Date: Aug 5, 2016

Pierce Manufacturing

NHTSA Campaign: 16V551000 SAFETY RECALL

8 Vehicles Affected

Recall Date: Jul 22, 2016

Safety Issue:

Pierce Manufacturing (Pierce) is recalling certain model year 2015-2016 Enforcer, Impel, and Velocity vehicles manufactured April 12, 2016, to May 31, 2016, equipped with aerial devices. The affected vehicles may have a plastic plug installed in an unused port in the hydraulic pump for the aerial device. This plastic plug may separate from the pump resulting in a hydraulic fluid leak, potentially disabling the aerial device.

Potential Risk:

The inoperable aerial device can increase the risk of injury if the operator needs to move away from a hazardous situation or it may impede the safety mission.

FREE Recall Solution:

Pierce has notified owners, and dealers will inspect the vehicles and replace the plastic plug with a metal plug, as necessary, free of charge. The recall began on July 26, 2016. Owners may contact Pierce customer service at 1-888-974-3723. Pierce's number for this recall is 74B276.

Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local PIERCE dealer to schedule your FREE recall repair.

Manufacturer: PIERCE
Mfg Campaign: 74B276

Notice Date: Jul 26, 2016
Recall Date: Jul 22, 2016

Pierce Manufacturing

NHTSA Campaign: 16V390000 SAFETY RECALL

114 Vehicles Affected

Recall Date: Jun 1, 2016

Safety Issue:

Pierce Manufacturing (Pierce) is recalling certain model year 2015-2016 Arrow XT, Enforcer, Impel, Quantum, Saber, and Velocity emergency vehicles manufactured August 4, 2015, to August 24, 2016, equipped with pumps to provide pressurized water to aid in fighting fires. These pumps have 6" intake strainers that may have been improperly soldered during production and, as a result, the strainers may come apart during use, allowing parts of the strainer and debris to enter the pump, possibly damaging the pump.

Potential Risk:

If the strainer and/or debris enters the pump, and the operator is forced to shut down the pump, reducing firefighting effectiveness, there could be an increased risk of injury.

FREE Recall Solution:

Pierce will notify owners to check the strainer for missing solder at the joints. Any strainers missing solder will be replaced, free of charge. The recall began on June 16, 2016. Owners may contact Pierce customer service at 1-888-974-3723 or Hale Products Customer Service Center at 1-800-533-3569. Pierce's number for this recall is 74B272.

Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local PIERCE dealer to schedule your FREE recall repair.

Manufacturer: PIERCE
Mfg Campaign: 74B272

Notice Date: Jun 16, 2016
Recall Date: Jun 1, 2016

Pierce Manufacturing

NHTSA Campaign: 16V186000 SAFETY RECALL

36 Vehicles Affected

Recall Date: Apr 1, 2016

Safety Issue:

Pierce Manufacturing (Pierce) is recalling certain model year 2010-2016 Arrow-XT, Quantum, and Velocity vehicles manufactured from October 30, 2010, through January 24, 2016. The affected vehicles are equipped with Pelican 9410L flashlights, part number 9410-021-245 or 9410-021-110, with lithium ion battery packs which may overheat.

Potential Risk:

If the flashlight battery pack overheats, it can increase the risk of a fire.

FREE Recall Solution:

Pierce will notify owners and instruct them to inspect the flashlight and battery pack, and if necessary, to request a replacement battery pack from Pelican Products, free of charge. The recall began on April 18, 2016. Owners may contact Pierce customer service at 1-414-832-3000. Pierce's recall number for this campaign is 74B271.

Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local PIERCE dealer to schedule your FREE recall repair.

Manufacturer: PIERCE
Mfg Campaign: 74B271

Notice Date: Apr 18, 2016
Recall Date: Apr 1, 2016

Pierce Manufacturing

NHTSA Campaign: 16V123000 SAFETY RECALL

239 Vehicles Affected

Recall Date: Mar 2, 2016

Safety Issue:

Pierce Manufacturing (Pierce) is recalling certain model year 2016 Arrow-XT, Dash, Enforcer, Impel, Quantum, Saber, and Velocity fire and emergency vehicles manufactured October 13, 2015, to February 9, 2016. The fastener cap over the bearing on the universal joint of the drive shaft may have been improperly tightened.

Potential Risk:

If the cap was not properly tightened, the cap may detach from the vehicle and become a road hazard. Additionally, the universal joint may separate and the vehicle may not be able to be driven, increasing the risk of a crash.

FREE Recall Solution:

Pierce will notify owners, and dealers will check and correct the tightness of all bolts for the universal joint caps, as needed, free of charge. The recall began on March 25, 2016. Owners may contact Pierce customer service at 1-888-974-3723. Pierce's number for this recall is 74B270.

Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local PIERCE dealer to schedule your FREE recall repair.

Manufacturer: PIERCE
Mfg Campaign: 74B270

Notice Date: Mar 25, 2016
Recall Date: Mar 2, 2016

Pierce Manufacturing

NHTSA Campaign: 15V706000 SAFETY RECALL

5 Vehicles Affected

Recall Date: Oct 26, 2015

Safety Issue:

Pierce Manufacturing (Pierce) is recalling certain model year 2015-2016 Arrow XT, Velocity, Enforcer, and Saber vehicles manufactured November 20, 2014, to September 29, 2015. The affected vehicles are equipped with front drive axles whose hex nuts on the flange yoke may not have been properly tightened.

Potential Risk:

If the hex nuts are not tightened to specification, the driveshaft may disconnect from the drive axle, resulting in a loss of propulsion and increasing the risk of a crash.

FREE Recall Solution:

Pierce will notify owners, and dealers will inspect the hex nuts, tightening them as necessary, free of charge. The recall began on November 12, 2015. Owners may contact Pierce customer service at 1-888-974-3723. Pierce's number for this recall is 74B266.

Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local PIERCE dealer to schedule your FREE recall repair.

Manufacturer: PIERCE
Mfg Campaign: 74B266

Notice Date: Nov 12, 2015
Recall Date: Oct 26, 2015

Consumer Complaints

1 Complaint

Pierce Manufacturing

Campaign: 11076072 Other

Mar 3, 2018

Defect Description:

WHEELS

Potential Consequences:

2016 PIERCE VELOCITY LADDER TRUCK WITH TAK-4 ALL STEER. VEHICLE IS EQUIPPED WITH STEEL WHEELS. ALL FOUR WHEELS ON BOTH REAR AXLES ARE RUSTING. RUST APPEARS TO BE IN PORTION OF WHEEL WHERE WATER IS ALLOWED TO POOL WHEN VEHICLE IS PARKED. LADDER TRUCK HAS BEEN IN SERVICE APPROXIMATELY 18 MONTHS.

Corrective Action:

Additional Notes:

Manufacturer: PIERCE
Mfg Campaign: 11076072

Notice Date: Mar 3, 2018
Recall Date: Mar 3, 2018

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