Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Pierce Manufacturing
Safety Issue:
Pierce Manufacturing (Pierce) is recalling certain 2017-2021 Arrow XT, Enforcer, Impel, Quantum, Saber, and Velocity vehicles. The sealing washer may not seat correctly in the pilot bore holes, allowing the high pressure fuel rail assembly to leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 74BX317
Recall Date: May 26, 2021
Pierce Manufacturing
Safety Issue:
Pierce Manufacturing (Pierce) is recalling certain 2016-2018 Enforcer, Freightliner and Saber vehicles equipped with ECCO Holdings Code 3 7x9 Stop-Tail-Turn Reverse All-in-One LED stop, tail, turn, and reverse lights. The rear LED lights may be too bright. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Mar 30, 2021
Pierce Manufacturing
Safety Issue:
Pierce Manufacturing (Pierce) is recalling certain 2017-2018 Pierce Arrow XT, Dash, Enforcer, Impel, Quantum, Saber, Velocity, and Commercial vehicles equipped with Whelen accessory brake lights. Depending on the specific wiring of the vehicle, these brake lights may illuminate when the brake pedal has not been pressed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Oct 26, 2018
Consumer Complaints
2 ComplaintsPierce Manufacturing
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 (NA) PIERCE SABER 2017 FIRE TRUCK. THE CONTACT STATED THAT THE VEHICLE PRODUCED POOR DEF FLUID QUALITY IN THE DEF FLUID SENSOR, WHICH CAUSED THE VEHICLE TO DERATE. THE MANUFACTURER WAS CONTACTED AND SENT NEW DEF TANK HEADERS THAT WERE INSTALLED AT THE FIRE STATION EXPERIENCING MULTIPLE REPEAT FAILURES IN 6 TRUCKS ALL 2017 MODELS. THE DEF TANK IS BUILT FOR PIERCE BY AN OUTSIDE VENDOR. PIERCE HAS NOT SOLVED THE PROBLEM. ALL 6 TRUCKS EXPERIENCING MULTIPLE DEF HEADER DEF QUALITY FAULTS. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 29,549. *BF*JB
Corrective Action:
TL* THE CONTACT OWNS A 2017 (NA) PIERCE SABER 2017 FIRE TRUCK. THE CONTACT STATED THAT THE VEHICLE PRODUCED POOR DEF FLUID QUALITY IN THE DEF FLUID SENSOR, WHICH CAUSED THE VEHICLE TO DERATE. THE MANUFACTURER WAS CONTACTED AND SENT NEW DEF TANK HEADERS THAT WERE INSTALLED AT THE FIRE STATION EXPERIENCING MULTIPLE REPEAT FAILURES IN 6 TRUCKS ALL 2017 MODELS. THE DEF TANK IS BUILT FOR PIERCE BY AN OUTSIDE VENDOR. PIERCE HAS NOT SOLVED THE PROBLEM. ALL 6 TRUCKS EXPERIENCING MULTIPLE DEF HEADER DEF QUALITY FAULTS. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 29,549. *BF*JB
Additional Notes:
TL* THE CONTACT OWNS A 2017 (NA) PIERCE SABER 2017 FIRE TRUCK. THE CONTACT STATED THAT THE VEHICLE PRODUCED POOR DEF FLUID QUALITY IN THE DEF FLUID SENSOR, WHICH CAUSED THE VEHICLE TO DERATE. THE MANUFACTURER WAS CONTACTED AND SENT NEW DEF TANK HEADERS THAT WERE INSTALLED AT THE FIRE STATION EXPERIENCING MULTIPLE REPEAT FAILURES IN 6 TRUCKS ALL 2017 MODELS. THE DEF TANK IS BUILT FOR PIERCE BY AN OUTSIDE VENDOR. PIERCE HAS NOT SOLVED THE PROBLEM. ALL 6 TRUCKS EXPERIENCING MULTIPLE DEF HEADER DEF QUALITY FAULTS. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 29,549. *BF*JB
Mfg Campaign: 11243740
Recall Date: Aug 13, 2019
Pierce Manufacturing
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 PIERCE FIRE TRUCK. THE CONTACT STATED THAT THE VEHICLE PRODUCED POOR DEF FAULT CODES IN THE DEF FLUID SENSOR, WHICH CAUSED THE VEHICLE TO DECELERATE. THE MANUFACTURER WAS CONTACTED AND SENT NEW DEF TANK HEADERS THAT WERE INSTALLED AT THE FIRE STATION. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 29,549. *BF *TR
Corrective Action:
TL* THE CONTACT OWNS A 2017 PIERCE FIRE TRUCK. THE CONTACT STATED THAT THE VEHICLE PRODUCED POOR DEF FAULT CODES IN THE DEF FLUID SENSOR, WHICH CAUSED THE VEHICLE TO DECELERATE. THE MANUFACTURER WAS CONTACTED AND SENT NEW DEF TANK HEADERS THAT WERE INSTALLED AT THE FIRE STATION. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 29,549. *BF *TR
Additional Notes:
TL* THE CONTACT OWNS A 2017 PIERCE FIRE TRUCK. THE CONTACT STATED THAT THE VEHICLE PRODUCED POOR DEF FAULT CODES IN THE DEF FLUID SENSOR, WHICH CAUSED THE VEHICLE TO DECELERATE. THE MANUFACTURER WAS CONTACTED AND SENT NEW DEF TANK HEADERS THAT WERE INSTALLED AT THE FIRE STATION. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 29,549. *BF *TR
Mfg Campaign: 11243741
Recall Date: Aug 13, 2019
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