PETERBILT 389 2022

Complete listing of complaints and recalls for this vehicle

4
Complaints
28
Recalls

Complaints & Recalls

4 Complaints 28 Recalls

Official Safety Recalls - Important!

28 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Paccar Incorporated
NHTSA Campaign: 24V915000 SAFETY RECALL
220.8K Vehicles Affected
Recall Date: Dec 9, 2024
Safety Issue:

PACCAR Incorporated (PACCAR) is recalling certain 2021-2025 Peterbilt and Kenworth vehicles, equipped with Bendix EC80 Advanced Electronic Control Units (ECU). Please see the recall report for a complete list of models. Electrical noise and low signal to the power line carrier may cause the ECU to incorrectly process commands or stop functioning.

Potential Risk:
Safety systems that depend on the ECU (Automatic Traction Control, ABS, Electronic Stability Control, Active Cruise Control, and Collison Mitigation System) may not function properly or at all, increasing the risk of a crash.
FREE Recall Solution:
Dealers will reprogram the ECU software, free of charge. Owner notification letters were mailed February 3, 2025. Owners may contact Kenworth's customer service at 1-425-828-5888 and Peterbilt's customer service at 1-940-591-4220. PACCAR's numbers for this recall are 24KWL and 24PBL.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.

Action Required: Contact your local PETERBILT dealer to schedule your FREE recall repair.
Manufacturer: PETERBILT
Mfg Campaign: 24KWL, 24PBL
Notice Date: Feb 3, 2025
Recall Date: Dec 9, 2024
Paccar Incorporated
NHTSA Campaign: 24V190000 SAFETY RECALL
70.5K Vehicles Affected
Recall Date: Mar 8, 2024
Safety Issue:

PACCAR Incorporated (PACCAR) is recalling certain 2021-2024 Peterbilt 365, 367, 389, 535, 536, 537, 548, 567, 579, and 2021-2025 Kenworth T180, T280, T380, T480, T680, T880 and W990 trucks. The right-hand gear shifter stalk connectors may have been improperly crimped, resulting in a loss of communication.

Potential Risk:
A loss of communication between the gear shifter and the transmission may result in the vehicle becoming disabled after coming to a stop, increasing the risk of a crash.
FREE Recall Solution:
Dealers will inspect and replace the gear shifter assembly as necessary, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed April 24, 2024. A second notice will be mailed once the final remedy is available December 15, 2025, then phased after that. Owners may contact Kenworth customer service at 1-425-828-5888 or Peterbilt customer service at 1-940-591-4220. PACCAR's numbers for this recall are 24PBE and 24KWE.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local PETERBILT dealer to schedule your FREE recall repair.
Manufacturer: PETERBILT
Mfg Campaign: 24PBE/24KWE
Recall Date: Mar 8, 2024
Paccar Incorporated
NHTSA Campaign: 22V779000 SAFETY RECALL
74.7K Vehicles Affected
Recall Date: Oct 17, 2022
Safety Issue:

PACCAR Incorporated (PACCAR) is recalling certain 2022-2023 Kenworth T680, T880, W990, and Peterbilt 365, 367, 389, 567, and 579 vehicles. The digital display may freeze and not display critical safety information. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 101, "Control and Displays" and 102, "Trans Shift Lever Seq/Starter Interlock/Trans Braking Effect."

Potential Risk:
The loss of display information, such as vehicle speed and warning lights, can increase the risk of a crash.
FREE Recall Solution:
Dealers will update the software, free of charge. Owner notification letters are expected to be mailed December 16, 2022. Owners may contact Kenworth's customer service at 1-425-828-5888 and Peterbilt's customer service at 1-940-591-4220. PACCAR's numbers for this recall are 22KWK and 22PBK.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local PETERBILT dealer to schedule your FREE recall repair.
Manufacturer: PETERBILT
Mfg Campaign: 22KWK and 22PBK
Notice Date: Dec 16, 2022
Recall Date: Oct 17, 2022
Paccar Incorporated
NHTSA Campaign: 22V547000 SAFETY RECALL
47.5K Vehicles Affected
Recall Date: Jul 28, 2022
Safety Issue:

PACCAR Incorporated (PACCAR) is recalling certain 2022-2023 Kenworth T170, T270, T280, T370, T380, T440, T470, T480, T680, T800, T880, W900, W990, C500, and 2022-2023 Peterbilt 325, 330, 337, 348, 365, 367, 389, 520, 536, 537, 548, 567, and 579 vehicles. The steering gears may have been assembled incorrectly, which can cause the gears to fracture.

Potential Risk:
A fractured steering gear can cause a loss of steering control, increasing the risk of a crash.
FREE Recall Solution:
Dealers will inspect the steering gear serial numbers, and replace the steering gears as necessary, free of charge. Owner notification letters were mailed September 26, 2022. Owners may contact Kenworth's customer service at 1-425-828-5888 and Peterbilt's customer service at 1-940-591-4220. PACCAR's numbers for this recall are 22PBE and 22KWE.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local PETERBILT dealer to schedule your FREE recall repair.
Manufacturer: PETERBILT
Mfg Campaign: 22PBE, 22KWE
Notice Date: Sep 26, 2022
Recall Date: Jul 28, 2022
Paccar Incorporated
NHTSA Campaign: 21V906000 SAFETY RECALL
908 Vehicles Affected
Recall Date: Nov 19, 2021
Safety Issue:

PACCAR Incorporated (PACCAR) is recalling certain 2019-2022 Kenworth T880, W990, Peterbilt 567, 579, 389, and 2022 Peterbilt 536, 537 wrecker and auto hauler vehicles. The work brake (winch brake) may unintentionally disengage the service brakes during winching operations, causing the vehicle to roll.

Potential Risk:
Unintended vehicle movement can increase the risk of a crash or injury.
FREE Recall Solution:
Dealers will update the vehicle software, free of charge. Owner notification letters were mailed on January 3, 2022. Owners may contact PACCAR customer service at 1-425-828-5888 (Kenworth); or 1-940-591-4220 (Peterbilt). PACCAR's numbers for this recall are 21KWG and 21PBM.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local PETERBILT dealer to schedule your FREE recall repair.
Manufacturer: PETERBILT
Mfg Campaign: 21KWG and 21PBM
Notice Date: Jan 3, 2022
Recall Date: Nov 19, 2021
Paccar Incorporated
NHTSA Campaign: 21V648000 SAFETY RECALL
163 Vehicles Affected
Recall Date: Aug 19, 2021
Safety Issue:

PACCAR, Inc. (PACCAR) is recalling certain 2021-2022 Peterbilt 367, 389, 567, and 579 vehicles. The cross member mounted Hill Start Assist valve assembly may have insufficient clearance to the rear axle, causing damage to the rear brake hose and loss of the rear brake signal.

Potential Risk:
If loss of the rear brake signal occurs, the vehicle could experience reduced rear braking capability or loss of brakes to the rear axle(s), increasing the risk of a crash.
FREE Recall Solution:
Dealers will inspect for clearance and re-work the assembly to conform with an updated design, free of charge. Interim owner notification letters were mailed on September 24, 2021. Owner notification letters were mailed on March 11, 2022. Owners may contact PACCAR's customer service at 1-940-591-4220 (Peterbilt). PACCAR's number for this recall is 21PBJ.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local PETERBILT dealer to schedule your FREE recall repair.
Manufacturer: PETERBILT
Mfg Campaign: 21PBJ
Notice Date: Mar 11, 2022
Recall Date: Aug 19, 2021
Paccar Incorporated
NHTSA Campaign: 21V080000 SAFETY RECALL
132 Vehicles Affected
Recall Date: Feb 17, 2021
Safety Issue:

PACCAR Incorporated (PACCAR) is recalling certain 2021-2022 Kenworth T680, T880, W990, T800, W900 and Peterbilt 579, 567, 389, 367 vehicles equipped with a Cummins X15 engine. The capscrews that attach the flywheel to the crankshaft may have been improperly torqued, allowing the flywheel to detach.

Potential Risk:
A detached flywheel can cause loss of drive power, increasing the risk of a crash. Additionally, driveline pieces may be ejected from the engine compartment, increasing the risk of injury.
FREE Recall Solution:
PACCAR will notify owners, and dealers will properly torque the capscrews and the engine will also be inspected for damage and, if necessary, repaired, free of charge. The recall began on March 29, 2021. Owners may contact PACCAR customer service at 1-425-828-5888 (Kenworth) or 1-940-591-4220 (Peterbilt). PACCAR's numbers for this recall are 21KWA and 21PBB.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local PETERBILT dealer to schedule your FREE recall repair.
Manufacturer: PETERBILT
Mfg Campaign: 21KWA / 21PBB
Notice Date: Mar 29, 2021
Recall Date: Feb 17, 2021

Consumer Complaints

4 Complaints
Paccar Incorporated
Campaign: 11515741 Other
Apr 6, 2023
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

Digital dash/display and the whole cluster freezes while driving. The recall 22v-779 update was done on the truck 4 weeks ago and it still have the same issue.

Corrective Action:

Digital dash/display and the whole cluster freezes while driving. The recall 22v-779 update was done on the truck 4 weeks ago and it still have the same issue.

Additional Notes:

Digital dash/display and the whole cluster freezes while driving. The recall 22v-779 update was done on the truck 4 weeks ago and it still have the same issue.

Manufacturer: PETERBILT
Mfg Campaign: 11515741
Notice Date: Apr 6, 2023
Recall Date: Apr 6, 2023
Paccar Incorporated
Campaign: 11515741 Other
Apr 6, 2023
Defect Description:

VEHICLE SPEED CONTROL

Potential Consequences:

Digital dash/display and the whole cluster freezes while driving. The recall 22v-779 update was done on the truck 4 weeks ago and it still have the same issue.

Corrective Action:

Digital dash/display and the whole cluster freezes while driving. The recall 22v-779 update was done on the truck 4 weeks ago and it still have the same issue.

Additional Notes:

Digital dash/display and the whole cluster freezes while driving. The recall 22v-779 update was done on the truck 4 weeks ago and it still have the same issue.

Manufacturer: PETERBILT
Mfg Campaign: 11515741
Notice Date: Apr 6, 2023
Recall Date: Apr 6, 2023
Paccar Incorporated
Campaign: 11512083 Other
Mar 15, 2023
Defect Description:

STEERING

Potential Consequences:

Whenever the truck goes over mildly rough road the steering wheel shakes and the tires follow the ruts of the road . When this happens steering wheel jerks out of hand and have to be overcorrected to keep in lane . With the shaking of steering wheel the steering wheel itself came loose one time and was repaired by peterbilt by applying locktite to the bolt.truck have been to peterbilt dealership 4 time and the problem still persists. According to them its normal for a class 8 truck to do this. This is a big safety issue as the truck can loose control really easily Truck was brought brand new and the issue showed up at 10,000 miles. I have video of the issue that i can share which was recorded after peterbilt failed to repair it 4 times and called it a normal steering of a class 8 truck.

Corrective Action:

Whenever the truck goes over mildly rough road the steering wheel shakes and the tires follow the ruts of the road . When this happens steering wheel jerks out of hand and have to be overcorrected to keep in lane . With the shaking of steering wheel the steering wheel itself came loose one time and was repaired by peterbilt by applying locktite to the bolt.truck have been to peterbilt dealership 4 time and the problem still persists. According to them its normal for a class 8 truck to do this. This is a big safety issue as the truck can loose control really easily Truck was brought brand new and the issue showed up at 10,000 miles. I have video of the issue that i can share which was recorded after peterbilt failed to repair it 4 times and called it a normal steering of a class 8 truck.

Additional Notes:

Whenever the truck goes over mildly rough road the steering wheel shakes and the tires follow the ruts of the road . When this happens steering wheel jerks out of hand and have to be overcorrected to keep in lane . With the shaking of steering wheel the steering wheel itself came loose one time and was repaired by peterbilt by applying locktite to the bolt.truck have been to peterbilt dealership 4 time and the problem still persists. According to them its normal for a class 8 truck to do this. This is a big safety issue as the truck can loose control really easily Truck was brought brand new and the issue showed up at 10,000 miles. I have video of the issue that i can share which was recorded after peterbilt failed to repair it 4 times and called it a normal steering of a class 8 truck.

Manufacturer: PETERBILT
Mfg Campaign: 11512083
Notice Date: Mar 15, 2023
Recall Date: Mar 15, 2023
Paccar Incorporated
Campaign: 11512083 Other
Mar 15, 2023
Defect Description:

SUSPENSION

Potential Consequences:

Whenever the truck goes over mildly rough road the steering wheel shakes and the tires follow the ruts of the road . When this happens steering wheel jerks out of hand and have to be overcorrected to keep in lane . With the shaking of steering wheel the steering wheel itself came loose one time and was repaired by peterbilt by applying locktite to the bolt.truck have been to peterbilt dealership 4 time and the problem still persists. According to them its normal for a class 8 truck to do this. This is a big safety issue as the truck can loose control really easily Truck was brought brand new and the issue showed up at 10,000 miles. I have video of the issue that i can share which was recorded after peterbilt failed to repair it 4 times and called it a normal steering of a class 8 truck.

Corrective Action:

Whenever the truck goes over mildly rough road the steering wheel shakes and the tires follow the ruts of the road . When this happens steering wheel jerks out of hand and have to be overcorrected to keep in lane . With the shaking of steering wheel the steering wheel itself came loose one time and was repaired by peterbilt by applying locktite to the bolt.truck have been to peterbilt dealership 4 time and the problem still persists. According to them its normal for a class 8 truck to do this. This is a big safety issue as the truck can loose control really easily Truck was brought brand new and the issue showed up at 10,000 miles. I have video of the issue that i can share which was recorded after peterbilt failed to repair it 4 times and called it a normal steering of a class 8 truck.

Additional Notes:

Whenever the truck goes over mildly rough road the steering wheel shakes and the tires follow the ruts of the road . When this happens steering wheel jerks out of hand and have to be overcorrected to keep in lane . With the shaking of steering wheel the steering wheel itself came loose one time and was repaired by peterbilt by applying locktite to the bolt.truck have been to peterbilt dealership 4 time and the problem still persists. According to them its normal for a class 8 truck to do this. This is a big safety issue as the truck can loose control really easily Truck was brought brand new and the issue showed up at 10,000 miles. I have video of the issue that i can share which was recorded after peterbilt failed to repair it 4 times and called it a normal steering of a class 8 truck.

Manufacturer: PETERBILT
Mfg Campaign: 11512083
Notice Date: Mar 15, 2023
Recall Date: Mar 15, 2023

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