PETERBILT 389 2017

Complete listing of complaints and recalls for this vehicle

2
Complaints
8
Recalls

Complaints & Recalls

2 Complaints 8 Recalls

Official Safety Recalls - Important!

8 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Paccar Incorporated
NHTSA Campaign: 20V199000 SAFETY RECALL
460.5K Vehicles Affected
Recall Date: Apr 6, 2020
Safety Issue:

PACCAR Incorporated (PACCAR) is recalling certain 2008-2019 Peterbilt 330, 335, 337, 340, 348, 365, 367, 384, 386, 387, 388, 389, 567, 579 and 587 vehicles and 2008-2020 Kenworth T170, T270, T370, T660, T680, T800, T880, and W900 vehicles equipped with NAMUX Software. In the event that the Anti-lock Brake System (ABS) loses battery and/or ignition power to the controller, the dash warning light for the ABS may not illuminate to warn the driver of the loss of ABS. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 121, "Air Brake Systems," and 136, "Electronic Stability Control System on Heavy Vehicles."

Potential Risk:
If the driver unknowingly operates the vehicle without the ABS functioning, there would be an increased risk of a crash.
FREE Recall Solution:
PACCAR will notify owners, and dealers will update the NAMUX software within the cab control module, free of charge. PACCAR issued owners an interim notification on June 4, 2020. The recall began May 26, 2020. Owners may contact Kenworth customer service at 1-425-828-5888 or Peterbilt customer service at 1-940-591-4220. PACCAR's number for this recall is 20pbc AND 20KWB.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local PETERBILT dealer to schedule your FREE recall repair.
Manufacturer: PETERBILT
Mfg Campaign: 20pbc AND 20KWB
Notice Date: May 26, 2020
Recall Date: Apr 6, 2020
Paccar Incorporated
NHTSA Campaign: 20V130000 SAFETY RECALL
35.7K Vehicles Affected
Recall Date: Mar 4, 2020
Safety Issue:

PACCAR Incorporated (PACCAR) is recalling certain 2015-2020 Peterbilt 365, 389, 567, and 579 vehicles equipped with a left-hand under hood jumper terminal (option code 2539410). The positive battery jumper terminal cable may be too long, allowing it to chafe against the left front suspension spring and result in an electrical short circuit.

Potential Risk:
An electrical short circuit can increase the risk of a fire.
FREE Recall Solution:
PACCAR will notify owners, and dealers will inspect the battery jumper terminal cables, and replace them as necessary, free of charge. The recall began April 30, 2020. Owners may contact PACCAR customer service at 1-940-591-4220. PACCAR's number for this recall is 20PBA.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local PETERBILT dealer to schedule your FREE recall repair.
Manufacturer: PETERBILT
Mfg Campaign: 20PBA
Notice Date: Apr 30, 2020
Recall Date: Mar 4, 2020
Paccar Incorporated
NHTSA Campaign: 18V657000 SAFETY RECALL
48.9K Vehicles Affected
Recall Date: Sep 21, 2018
Safety Issue:

PACCAR Incorporated (PACCAR) is recalling certain 2017-2019 Kenworth C500, T600, T660, T680, T800, T880 and W900 trucks, as well as Peterbilt 367, 386, 389, 567, 579 and 587 trucks, equipped with Cummins ISX15 or X15 diesel engines. In certain driving conditions, such as on a long down-hill grade, the fuel line may burst if the fuel pump cooling circuit screen becomes restricted.

Potential Risk:
If the fuel line bursts, fuel may leak onto the road resulting in a roadway hazard for other motorists. The engine may also stall without warning, resulting in the vehicle's inability to restart, increasing the risk of a crash.
FREE Recall Solution:
Cummins will notify owners, and dealers will replace the suspect fuel pump cooling circuit screen, free of charge. The recall began November 21, 2018. Owners may contact PACCAR customer service at 1-940-591-4220. PACCAR's number for this recall is 18E081.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local PETERBILT dealer to schedule your FREE recall repair.
Manufacturer: PETERBILT
Mfg Campaign: 18E081
Notice Date: Nov 21, 2018
Recall Date: Sep 21, 2018
Paccar Incorporated
NHTSA Campaign: 17V443000 SAFETY RECALL
1.7K Vehicles Affected
Recall Date: Jul 13, 2017
Safety Issue:

PACCAR Incorporated (PACCAR) is recalling certain 2017-2018 Peterbilt 367, 389, 567, 579 and 587 trucks, and 2018 Kenworth C500, T680, T800, T880 and W900 trucks equipped with Cummins ISX 15L engines. These engines have a fuel pump whose drive gear could possibly slip on its drive shaft, causing a fuel pump function loss, resulting in an engine stall.

Potential Risk:
An engine stall can increase the risk of a crash.
FREE Recall Solution:
Cummins will notify the vehicle purchaser, and Cummins dealers will replace the fuel pumps, free of charge. The recall began July 1, 2017. Owners may contact Cummins customer service at 1-800-286-6467 or PACCAR customer service at 1-425-468-7400. PACCAR's number for this recall is C1909.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local PETERBILT dealer to schedule your FREE recall repair.
Manufacturer: PETERBILT
Mfg Campaign: C1909
Notice Date: Jul 1, 2017
Recall Date: Jul 13, 2017
Paccar Incorporated
NHTSA Campaign: 16V872000 SAFETY RECALL
2K Vehicles Affected
Recall Date: Dec 5, 2016
Safety Issue:

PACCAR Incorporated (PACCAR) is recalling certain model year 2017 Peterbilt 325, 330, 337, 348, 365, 367, 386, 389, and 587 vehicles manufactured April 20, 2016, to June 13, 2016. The brake lights may not illuminate when the brakes are applied. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."

Potential Risk:
If the brake lights do not illuminate when the brakes are applied, other drivers will be unaware the vehicle is stopping, which can increase the risk of a crash.
FREE Recall Solution:
PACCAR will notify owners, and dealers will inspect and replace any brake light switches with date code 08-01760, free of charge. The recall began on January 26, 2017. Owners may contact Peterbilt customer service at 1-940-591-4000. Paccar's number for this recall is 816-F.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local PETERBILT dealer to schedule your FREE recall repair.
Manufacturer: PETERBILT
Mfg Campaign: 816-F
Notice Date: Jan 26, 2017
Recall Date: Dec 5, 2016
Paccar Incorporated
NHTSA Campaign: 16V803000 SAFETY RECALL
202 Vehicles Affected
Recall Date: Nov 4, 2016
Safety Issue:

PACCAR Incorporated (PACCAR) is recalling certain model year 2017 Kenworth K370, T270, T370, T440, T660, T800 trucks manufactured February 2, 2016, to October 13, 2016, and Peterbilt 330, 337, 348, 367, 389, 567, and 579 trucks manufactured March 7, 2016, to October 5, 2016. The affected vehicles are equipped with certain Goodyear LHS Load Range G tires, size 295/75R22.5 G399A, that due to incomplete adhesion, have a tire tread that may partially separate.

Potential Risk:
A partial tread separation may increase the risk of a crash.
FREE Recall Solution:
Goodyear will notify the owners of the affected Peterbilt and Kenworth vehicles and Goodyear dealers will replace the affected tires, free of charge. The recall began on December 14, 2016. To find a Goodyear dealer, owners should contact Goodyear Consumer Relations at 1-800-592-3267. Consumers may also contact Kenworth customer service at 1-425-828-5000 and Peterbilt customer service at 1-940-591-4000. PACCAR's number for this recall is 1016G (PB) (Peterbilt), and 16KWC (Kenworth).
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local PETERBILT dealer to schedule your FREE recall repair.
Manufacturer: PETERBILT
Mfg Campaign: 1016G (PB) & 16KWC
Notice Date: Dec 14, 2016
Recall Date: Nov 4, 2016
Paccar Incorporated
NHTSA Campaign: 16V426000 SAFETY RECALL
3.2K Vehicles Affected
Recall Date: Jun 10, 2016
Safety Issue:

PACCAR Incorporated (PACCAR) is recalling certain model year 2017 Kenworth C500, T660, T680, T800, T880, and W900 vehicles manufactured March 9, 2016, to April 26, 2016 and 2017 Peterbilt 320, 365, 367, 389, 567, 579, and 587 vehicles manufactured March 10, 2016, to May 6, 2016. The affected vehicles are equipped with Cummins ISX12 or ISX15 engines and have an engine control module (ECM) that may short circuit, causing the engine to stall without warning without the ability to restart it.

Potential Risk:
An engine stall can increase the risk of a crash.
FREE Recall Solution:
Cummins will notify owners, and Cummins dealers will replace the defective engine control modules, free of charge. The began on July 8, 2016. Owners may contact Cummins customer service at 1-800-343-7357, Kenworth customer service at 1-425-828-5000 or Peterbilt customer service at 1-940-591-4000. PACCAR's numbers for this recall are 16KWB (Kenworth) and 616-C (Peterbilt).
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.go

Action Required: Contact your local PETERBILT dealer to schedule your FREE recall repair.
Manufacturer: PETERBILT
Mfg Campaign: 616-C and 16KWB
Notice Date: Jul 8, 2016
Recall Date: Jun 10, 2016

Consumer Complaints

2 Complaints
Paccar Incorporated
Campaign: 11181438 Other
Feb 20, 2019
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

HEAT FROM THE NEW DEF REQUIREMENTS ARE CAUSING PROBLEMS. THE HEAT OFF OF THE DEF SYSTEM STAYS TRAPPED UNDER THE VEHICLE. WHICH IS CAUSING EARLY WEAR ON ELECTRICAL HARNESSES ALONG WITH AXLE SEALS. I'VE REPLACED 3 WHEEL SEALS AND 2 FRONT DIFFERENTIAL SEALS. THE DEF HARNESS HAS FAILED TWICE NOW. PLEASE LOOK INTO THIS. THE HEAT STAYS UNDER THESE VEHICLES. AND THE MANUFACTURER WILL NOT ACCEPT RESPONSIBILITY FOR THIS. *DT*JB

Corrective Action:

HEAT FROM THE NEW DEF REQUIREMENTS ARE CAUSING PROBLEMS. THE HEAT OFF OF THE DEF SYSTEM STAYS TRAPPED UNDER THE VEHICLE. WHICH IS CAUSING EARLY WEAR ON ELECTRICAL HARNESSES ALONG WITH AXLE SEALS. I'VE REPLACED 3 WHEEL SEALS AND 2 FRONT DIFFERENTIAL SEALS. THE DEF HARNESS HAS FAILED TWICE NOW. PLEASE LOOK INTO THIS. THE HEAT STAYS UNDER THESE VEHICLES. AND THE MANUFACTURER WILL NOT ACCEPT RESPONSIBILITY FOR THIS. *DT*JB

Additional Notes:

HEAT FROM THE NEW DEF REQUIREMENTS ARE CAUSING PROBLEMS. THE HEAT OFF OF THE DEF SYSTEM STAYS TRAPPED UNDER THE VEHICLE. WHICH IS CAUSING EARLY WEAR ON ELECTRICAL HARNESSES ALONG WITH AXLE SEALS. I'VE REPLACED 3 WHEEL SEALS AND 2 FRONT DIFFERENTIAL SEALS. THE DEF HARNESS HAS FAILED TWICE NOW. PLEASE LOOK INTO THIS. THE HEAT STAYS UNDER THESE VEHICLES. AND THE MANUFACTURER WILL NOT ACCEPT RESPONSIBILITY FOR THIS. *DT*JB

Manufacturer: PETERBILT
Mfg Campaign: 11181438
Notice Date: Feb 20, 2019
Recall Date: Feb 20, 2019
Paccar Incorporated
Campaign: 11181438 Other
Feb 20, 2019
Defect Description:

POWER TRAIN

Potential Consequences:

HEAT FROM THE NEW DEF REQUIREMENTS ARE CAUSING PROBLEMS. THE HEAT OFF OF THE DEF SYSTEM STAYS TRAPPED UNDER THE VEHICLE. WHICH IS CAUSING EARLY WEAR ON ELECTRICAL HARNESSES ALONG WITH AXLE SEALS. I'VE REPLACED 3 WHEEL SEALS AND 2 FRONT DIFFERENTIAL SEALS. THE DEF HARNESS HAS FAILED TWICE NOW. PLEASE LOOK INTO THIS. THE HEAT STAYS UNDER THESE VEHICLES. AND THE MANUFACTURER WILL NOT ACCEPT RESPONSIBILITY FOR THIS. *DT*JB

Corrective Action:

HEAT FROM THE NEW DEF REQUIREMENTS ARE CAUSING PROBLEMS. THE HEAT OFF OF THE DEF SYSTEM STAYS TRAPPED UNDER THE VEHICLE. WHICH IS CAUSING EARLY WEAR ON ELECTRICAL HARNESSES ALONG WITH AXLE SEALS. I'VE REPLACED 3 WHEEL SEALS AND 2 FRONT DIFFERENTIAL SEALS. THE DEF HARNESS HAS FAILED TWICE NOW. PLEASE LOOK INTO THIS. THE HEAT STAYS UNDER THESE VEHICLES. AND THE MANUFACTURER WILL NOT ACCEPT RESPONSIBILITY FOR THIS. *DT*JB

Additional Notes:

HEAT FROM THE NEW DEF REQUIREMENTS ARE CAUSING PROBLEMS. THE HEAT OFF OF THE DEF SYSTEM STAYS TRAPPED UNDER THE VEHICLE. WHICH IS CAUSING EARLY WEAR ON ELECTRICAL HARNESSES ALONG WITH AXLE SEALS. I'VE REPLACED 3 WHEEL SEALS AND 2 FRONT DIFFERENTIAL SEALS. THE DEF HARNESS HAS FAILED TWICE NOW. PLEASE LOOK INTO THIS. THE HEAT STAYS UNDER THESE VEHICLES. AND THE MANUFACTURER WILL NOT ACCEPT RESPONSIBILITY FOR THIS. *DT*JB

Manufacturer: PETERBILT
Mfg Campaign: 11181438
Notice Date: Feb 20, 2019
Recall Date: Feb 20, 2019

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