Complaints & Recalls
Consumer Complaints
4 ComplaintsLgs Industries, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I BOUGHT TRAILER IN FEBRUARY 2018 NEW, I LOST SIDE SCREWS EARLY ON AND CONTINUE, LOST PASSENGER SIDE FENDER AND HIT ANOTHER VEHICLE ON INTERSTATE, LIGHTS KEPT BLOWING FUSES, TRAILER FAILED VEHICLE INSPECTION IN SEPTEMBER, ENTIRE SUSPENSION REBUILT BUT PROBLEM WAS NEVER CORRECTED. ISSUE ACTUALLY IS THE WAY TRAILER AXLE HANGERS WERE WELDED TO FRAME AFTER TALKING TO AXLE SUPPLIER AND DISCOVERED AFTER THREE PRIVATE COMPANY INSPECTIONS. TRAILER WAS TAKEN BACK TO FACTORY ON DECEMBER 27TH 2018, HOWEVER MANUFACTURE DOESN'T CARE TO REPAIR STATES THEY DON'T SEE ISSUES I'M SPEAKING ABOUT WHEN POLICE EVEN SAW SOME OF WHAT MY CONCERNS WERE. POLICE REPORT AS WELL AS STATE INSPECTION AND SALES INVOICE IS IN WRITING AND CAN ALSO BE OBTAINED IF NEEDED. OTHER ORIGINAL FENDER IS SHOWING SIGNS OF STRESS CRACKING AND WELDS ON TRAILER ARE BEGINNING TO SHOW EXTREME STRESS RELATED TO IMPROPER AXLE INSTALL. I CONTACT CEO OF LOOK TRAILERS ABOUT MY CONCERNS, WAITING FOR A RESPONSE.
Corrective Action:
I BOUGHT TRAILER IN FEBRUARY 2018 NEW, I LOST SIDE SCREWS EARLY ON AND CONTINUE, LOST PASSENGER SIDE FENDER AND HIT ANOTHER VEHICLE ON INTERSTATE, LIGHTS KEPT BLOWING FUSES, TRAILER FAILED VEHICLE INSPECTION IN SEPTEMBER, ENTIRE SUSPENSION REBUILT BUT PROBLEM WAS NEVER CORRECTED. ISSUE ACTUALLY IS THE WAY TRAILER AXLE HANGERS WERE WELDED TO FRAME AFTER TALKING TO AXLE SUPPLIER AND DISCOVERED AFTER THREE PRIVATE COMPANY INSPECTIONS. TRAILER WAS TAKEN BACK TO FACTORY ON DECEMBER 27TH 2018, HOWEVER MANUFACTURE DOESN'T CARE TO REPAIR STATES THEY DON'T SEE ISSUES I'M SPEAKING ABOUT WHEN POLICE EVEN SAW SOME OF WHAT MY CONCERNS WERE. POLICE REPORT AS WELL AS STATE INSPECTION AND SALES INVOICE IS IN WRITING AND CAN ALSO BE OBTAINED IF NEEDED. OTHER ORIGINAL FENDER IS SHOWING SIGNS OF STRESS CRACKING AND WELDS ON TRAILER ARE BEGINNING TO SHOW EXTREME STRESS RELATED TO IMPROPER AXLE INSTALL. I CONTACT CEO OF LOOK TRAILERS ABOUT MY CONCERNS, WAITING FOR A RESPONSE.
Additional Notes:
I BOUGHT TRAILER IN FEBRUARY 2018 NEW, I LOST SIDE SCREWS EARLY ON AND CONTINUE, LOST PASSENGER SIDE FENDER AND HIT ANOTHER VEHICLE ON INTERSTATE, LIGHTS KEPT BLOWING FUSES, TRAILER FAILED VEHICLE INSPECTION IN SEPTEMBER, ENTIRE SUSPENSION REBUILT BUT PROBLEM WAS NEVER CORRECTED. ISSUE ACTUALLY IS THE WAY TRAILER AXLE HANGERS WERE WELDED TO FRAME AFTER TALKING TO AXLE SUPPLIER AND DISCOVERED AFTER THREE PRIVATE COMPANY INSPECTIONS. TRAILER WAS TAKEN BACK TO FACTORY ON DECEMBER 27TH 2018, HOWEVER MANUFACTURE DOESN'T CARE TO REPAIR STATES THEY DON'T SEE ISSUES I'M SPEAKING ABOUT WHEN POLICE EVEN SAW SOME OF WHAT MY CONCERNS WERE. POLICE REPORT AS WELL AS STATE INSPECTION AND SALES INVOICE IS IN WRITING AND CAN ALSO BE OBTAINED IF NEEDED. OTHER ORIGINAL FENDER IS SHOWING SIGNS OF STRESS CRACKING AND WELDS ON TRAILER ARE BEGINNING TO SHOW EXTREME STRESS RELATED TO IMPROPER AXLE INSTALL. I CONTACT CEO OF LOOK TRAILERS ABOUT MY CONCERNS, WAITING FOR A RESPONSE.
Mfg Campaign: 11192928
Recall Date: Apr 1, 2019
Lgs Industries, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
I BOUGHT TRAILER IN FEBRUARY 2018 NEW, I LOST SIDE SCREWS EARLY ON AND CONTINUE, LOST PASSENGER SIDE FENDER AND HIT ANOTHER VEHICLE ON INTERSTATE, LIGHTS KEPT BLOWING FUSES, TRAILER FAILED VEHICLE INSPECTION IN SEPTEMBER, ENTIRE SUSPENSION REBUILT BUT PROBLEM WAS NEVER CORRECTED. ISSUE ACTUALLY IS THE WAY TRAILER AXLE HANGERS WERE WELDED TO FRAME AFTER TALKING TO AXLE SUPPLIER AND DISCOVERED AFTER THREE PRIVATE COMPANY INSPECTIONS. TRAILER WAS TAKEN BACK TO FACTORY ON DECEMBER 27TH 2018, HOWEVER MANUFACTURE DOESN'T CARE TO REPAIR STATES THEY DON'T SEE ISSUES I'M SPEAKING ABOUT WHEN POLICE EVEN SAW SOME OF WHAT MY CONCERNS WERE. POLICE REPORT AS WELL AS STATE INSPECTION AND SALES INVOICE IS IN WRITING AND CAN ALSO BE OBTAINED IF NEEDED. OTHER ORIGINAL FENDER IS SHOWING SIGNS OF STRESS CRACKING AND WELDS ON TRAILER ARE BEGINNING TO SHOW EXTREME STRESS RELATED TO IMPROPER AXLE INSTALL. I CONTACT CEO OF LOOK TRAILERS ABOUT MY CONCERNS, WAITING FOR A RESPONSE.
Corrective Action:
I BOUGHT TRAILER IN FEBRUARY 2018 NEW, I LOST SIDE SCREWS EARLY ON AND CONTINUE, LOST PASSENGER SIDE FENDER AND HIT ANOTHER VEHICLE ON INTERSTATE, LIGHTS KEPT BLOWING FUSES, TRAILER FAILED VEHICLE INSPECTION IN SEPTEMBER, ENTIRE SUSPENSION REBUILT BUT PROBLEM WAS NEVER CORRECTED. ISSUE ACTUALLY IS THE WAY TRAILER AXLE HANGERS WERE WELDED TO FRAME AFTER TALKING TO AXLE SUPPLIER AND DISCOVERED AFTER THREE PRIVATE COMPANY INSPECTIONS. TRAILER WAS TAKEN BACK TO FACTORY ON DECEMBER 27TH 2018, HOWEVER MANUFACTURE DOESN'T CARE TO REPAIR STATES THEY DON'T SEE ISSUES I'M SPEAKING ABOUT WHEN POLICE EVEN SAW SOME OF WHAT MY CONCERNS WERE. POLICE REPORT AS WELL AS STATE INSPECTION AND SALES INVOICE IS IN WRITING AND CAN ALSO BE OBTAINED IF NEEDED. OTHER ORIGINAL FENDER IS SHOWING SIGNS OF STRESS CRACKING AND WELDS ON TRAILER ARE BEGINNING TO SHOW EXTREME STRESS RELATED TO IMPROPER AXLE INSTALL. I CONTACT CEO OF LOOK TRAILERS ABOUT MY CONCERNS, WAITING FOR A RESPONSE.
Additional Notes:
I BOUGHT TRAILER IN FEBRUARY 2018 NEW, I LOST SIDE SCREWS EARLY ON AND CONTINUE, LOST PASSENGER SIDE FENDER AND HIT ANOTHER VEHICLE ON INTERSTATE, LIGHTS KEPT BLOWING FUSES, TRAILER FAILED VEHICLE INSPECTION IN SEPTEMBER, ENTIRE SUSPENSION REBUILT BUT PROBLEM WAS NEVER CORRECTED. ISSUE ACTUALLY IS THE WAY TRAILER AXLE HANGERS WERE WELDED TO FRAME AFTER TALKING TO AXLE SUPPLIER AND DISCOVERED AFTER THREE PRIVATE COMPANY INSPECTIONS. TRAILER WAS TAKEN BACK TO FACTORY ON DECEMBER 27TH 2018, HOWEVER MANUFACTURE DOESN'T CARE TO REPAIR STATES THEY DON'T SEE ISSUES I'M SPEAKING ABOUT WHEN POLICE EVEN SAW SOME OF WHAT MY CONCERNS WERE. POLICE REPORT AS WELL AS STATE INSPECTION AND SALES INVOICE IS IN WRITING AND CAN ALSO BE OBTAINED IF NEEDED. OTHER ORIGINAL FENDER IS SHOWING SIGNS OF STRESS CRACKING AND WELDS ON TRAILER ARE BEGINNING TO SHOW EXTREME STRESS RELATED TO IMPROPER AXLE INSTALL. I CONTACT CEO OF LOOK TRAILERS ABOUT MY CONCERNS, WAITING FOR A RESPONSE.
Mfg Campaign: 11192928
Recall Date: Apr 1, 2019
Lgs Industries, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I BOUGHT TRAILER IN FEBRUARY 2018 NEW, I LOST SIDE SCREWS EARLY ON AND CONTINUE, LOST PASSENGER SIDE FENDER AND HIT ANOTHER VEHICLE ON INTERSTATE, LIGHTS KEPT BLOWING FUSES, TRAILER FAILED VEHICLE INSPECTION IN SEPTEMBER, ENTIRE SUSPENSION REBUILT BUT PROBLEM WAS NEVER CORRECTED. ISSUE ACTUALLY IS THE WAY TRAILER AXLE HANGERS WERE WELDED TO FRAME AFTER TALKING TO AXLE SUPPLIER AND DISCOVERED AFTER THREE PRIVATE COMPANY INSPECTIONS. TRAILER WAS TAKEN BACK TO FACTORY ON DECEMBER 27TH 2018, HOWEVER MANUFACTURE DOESN'T CARE TO REPAIR STATES THEY DON'T SEE ISSUES I'M SPEAKING ABOUT WHEN POLICE EVEN SAW SOME OF WHAT MY CONCERNS WERE. POLICE REPORT AS WELL AS STATE INSPECTION AND SALES INVOICE IS IN WRITING AND CAN ALSO BE OBTAINED IF NEEDED. OTHER ORIGINAL FENDER IS SHOWING SIGNS OF STRESS CRACKING AND WELDS ON TRAILER ARE BEGINNING TO SHOW EXTREME STRESS RELATED TO IMPROPER AXLE INSTALL. I CONTACT CEO OF LOOK TRAILERS ABOUT MY CONCERNS, WAITING FOR A RESPONSE.
Corrective Action:
I BOUGHT TRAILER IN FEBRUARY 2018 NEW, I LOST SIDE SCREWS EARLY ON AND CONTINUE, LOST PASSENGER SIDE FENDER AND HIT ANOTHER VEHICLE ON INTERSTATE, LIGHTS KEPT BLOWING FUSES, TRAILER FAILED VEHICLE INSPECTION IN SEPTEMBER, ENTIRE SUSPENSION REBUILT BUT PROBLEM WAS NEVER CORRECTED. ISSUE ACTUALLY IS THE WAY TRAILER AXLE HANGERS WERE WELDED TO FRAME AFTER TALKING TO AXLE SUPPLIER AND DISCOVERED AFTER THREE PRIVATE COMPANY INSPECTIONS. TRAILER WAS TAKEN BACK TO FACTORY ON DECEMBER 27TH 2018, HOWEVER MANUFACTURE DOESN'T CARE TO REPAIR STATES THEY DON'T SEE ISSUES I'M SPEAKING ABOUT WHEN POLICE EVEN SAW SOME OF WHAT MY CONCERNS WERE. POLICE REPORT AS WELL AS STATE INSPECTION AND SALES INVOICE IS IN WRITING AND CAN ALSO BE OBTAINED IF NEEDED. OTHER ORIGINAL FENDER IS SHOWING SIGNS OF STRESS CRACKING AND WELDS ON TRAILER ARE BEGINNING TO SHOW EXTREME STRESS RELATED TO IMPROPER AXLE INSTALL. I CONTACT CEO OF LOOK TRAILERS ABOUT MY CONCERNS, WAITING FOR A RESPONSE.
Additional Notes:
I BOUGHT TRAILER IN FEBRUARY 2018 NEW, I LOST SIDE SCREWS EARLY ON AND CONTINUE, LOST PASSENGER SIDE FENDER AND HIT ANOTHER VEHICLE ON INTERSTATE, LIGHTS KEPT BLOWING FUSES, TRAILER FAILED VEHICLE INSPECTION IN SEPTEMBER, ENTIRE SUSPENSION REBUILT BUT PROBLEM WAS NEVER CORRECTED. ISSUE ACTUALLY IS THE WAY TRAILER AXLE HANGERS WERE WELDED TO FRAME AFTER TALKING TO AXLE SUPPLIER AND DISCOVERED AFTER THREE PRIVATE COMPANY INSPECTIONS. TRAILER WAS TAKEN BACK TO FACTORY ON DECEMBER 27TH 2018, HOWEVER MANUFACTURE DOESN'T CARE TO REPAIR STATES THEY DON'T SEE ISSUES I'M SPEAKING ABOUT WHEN POLICE EVEN SAW SOME OF WHAT MY CONCERNS WERE. POLICE REPORT AS WELL AS STATE INSPECTION AND SALES INVOICE IS IN WRITING AND CAN ALSO BE OBTAINED IF NEEDED. OTHER ORIGINAL FENDER IS SHOWING SIGNS OF STRESS CRACKING AND WELDS ON TRAILER ARE BEGINNING TO SHOW EXTREME STRESS RELATED TO IMPROPER AXLE INSTALL. I CONTACT CEO OF LOOK TRAILERS ABOUT MY CONCERNS, WAITING FOR A RESPONSE.
Mfg Campaign: 11192928
Recall Date: Apr 1, 2019
Lgs Industries, Inc.
Defect Description:
STRUCTURE
Potential Consequences:
TL* THE CONTACT OWNS A 2013 CHEVROLET SILVERADO 1500 TOWING A 2019 (NA) PACE AMERICAN JOURNEY TRAILER. THE CONTACT STATED THAT THE HANGERS ON THE PASSENGER SIDE OF THE TRAILER WERE NOT WELDED CORRECTLY. THE SPRINGS IN THE HANGERS WERE LOOSE AND WOULD NOT SUPPORT THE TRAILER PROPERLY. THE CONTACT STATED THAT ONE OF THE BOLT FINDERS DETACHED AND STRUCK ANOTHER VEHICLE WHILE IN TRAFFIC. THE CONTACT TOOK THE TRAILER TO BIG TEX TRAILERS (502 S MIDWAY RD, CORDELE, GEORGIA 10315, 229-256-4567), BUT NO ASSISTANCE WAS OFFERED. THE TRAILER WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE.
Corrective Action:
TL* THE CONTACT OWNS A 2013 CHEVROLET SILVERADO 1500 TOWING A 2019 (NA) PACE AMERICAN JOURNEY TRAILER. THE CONTACT STATED THAT THE HANGERS ON THE PASSENGER SIDE OF THE TRAILER WERE NOT WELDED CORRECTLY. THE SPRINGS IN THE HANGERS WERE LOOSE AND WOULD NOT SUPPORT THE TRAILER PROPERLY. THE CONTACT STATED THAT ONE OF THE BOLT FINDERS DETACHED AND STRUCK ANOTHER VEHICLE WHILE IN TRAFFIC. THE CONTACT TOOK THE TRAILER TO BIG TEX TRAILERS (502 S MIDWAY RD, CORDELE, GEORGIA 10315, 229-256-4567), BUT NO ASSISTANCE WAS OFFERED. THE TRAILER WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE.
Additional Notes:
TL* THE CONTACT OWNS A 2013 CHEVROLET SILVERADO 1500 TOWING A 2019 (NA) PACE AMERICAN JOURNEY TRAILER. THE CONTACT STATED THAT THE HANGERS ON THE PASSENGER SIDE OF THE TRAILER WERE NOT WELDED CORRECTLY. THE SPRINGS IN THE HANGERS WERE LOOSE AND WOULD NOT SUPPORT THE TRAILER PROPERLY. THE CONTACT STATED THAT ONE OF THE BOLT FINDERS DETACHED AND STRUCK ANOTHER VEHICLE WHILE IN TRAFFIC. THE CONTACT TOOK THE TRAILER TO BIG TEX TRAILERS (502 S MIDWAY RD, CORDELE, GEORGIA 10315, 229-256-4567), BUT NO ASSISTANCE WAS OFFERED. THE TRAILER WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE.
Mfg Campaign: 11164225
Recall Date: Dec 31, 2018
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