Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Outback Customs,llc
Safety Issue:
Outback Customs, LLC (Outback) is recalling certain 2020-2022 4 Star, 2022 CM, Featherlite, Dodge RAM RCA, 2020-2023 Cimarron, Double D, Elite, Platinum horse trailers, and 2021-2022 Mercedes Sprinter Vans, equipped with certain SDS2 2-Burner Drop-in Cooktops. The internal aluminum burner tubes that connect to the gas valves may fracture and cause a gas leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: May 4, 2023
Consumer Complaints
3 ComplaintsOutback Customs,llc
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION:FLUID/LUBRICANT:VALVES/VALVE BODY
Potential Consequences:
2022 Dodge Ram 2500- Consumer complains dealership will not resolve his issue with recalls ZA3 ZD4, ZA3 13A, and ZA3, because the parts are not available. Dealership told consumer they will notify once they are. Consumer parks vehicle outdoors for the past 7 months for fear of fire. Dealership name and address info listed. Recalls in reference to transmission, elec. short in relay, & side airbag curtain w/ incorrect amount of compressed gas.
Corrective Action:
2022 Dodge Ram 2500- Consumer complains dealership will not resolve his issue with recalls ZA3 ZD4, ZA3 13A, and ZA3, because the parts are not available. Dealership told consumer they will notify once they are. Consumer parks vehicle outdoors for the past 7 months for fear of fire. Dealership name and address info listed. Recalls in reference to transmission, elec. short in relay, & side airbag curtain w/ incorrect amount of compressed gas.
Additional Notes:
2022 Dodge Ram 2500- Consumer complains dealership will not resolve his issue with recalls ZA3 ZD4, ZA3 13A, and ZA3, because the parts are not available. Dealership told consumer they will notify once they are. Consumer parks vehicle outdoors for the past 7 months for fear of fire. Dealership name and address info listed. Recalls in reference to transmission, elec. short in relay, & side airbag curtain w/ incorrect amount of compressed gas.
Mfg Campaign: 11523997
Recall Date: May 26, 2023
Outback Customs,llc
Defect Description:
ELECTRICAL SYSTEM:STARTER ASSEMBLY:RELAY
Potential Consequences:
2022 Dodge Ram 2500- Consumer complains dealership will not resolve his issue with recalls ZA3 ZD4, ZA3 13A, and ZA3, because the parts are not available. Dealership told consumer they will notify once they are. Consumer parks vehicle outdoors for the past 7 months for fear of fire. Dealership name and address info listed. Recalls in reference to transmission, elec. short in relay, & side airbag curtain w/ incorrect amount of compressed gas.
Corrective Action:
2022 Dodge Ram 2500- Consumer complains dealership will not resolve his issue with recalls ZA3 ZD4, ZA3 13A, and ZA3, because the parts are not available. Dealership told consumer they will notify once they are. Consumer parks vehicle outdoors for the past 7 months for fear of fire. Dealership name and address info listed. Recalls in reference to transmission, elec. short in relay, & side airbag curtain w/ incorrect amount of compressed gas.
Additional Notes:
2022 Dodge Ram 2500- Consumer complains dealership will not resolve his issue with recalls ZA3 ZD4, ZA3 13A, and ZA3, because the parts are not available. Dealership told consumer they will notify once they are. Consumer parks vehicle outdoors for the past 7 months for fear of fire. Dealership name and address info listed. Recalls in reference to transmission, elec. short in relay, & side airbag curtain w/ incorrect amount of compressed gas.
Mfg Campaign: 11523997
Recall Date: May 26, 2023
Outback Customs,llc
Defect Description:
AIR BAGS:SIDE/WINDOW:CURTAIN
Potential Consequences:
2022 Dodge Ram 2500- Consumer complains dealership will not resolve his issue with recalls ZA3 ZD4, ZA3 13A, and ZA3, because the parts are not available. Dealership told consumer they will notify once they are. Consumer parks vehicle outdoors for the past 7 months for fear of fire. Dealership name and address info listed. Recalls in reference to transmission, elec. short in relay, & side airbag curtain w/ incorrect amount of compressed gas.
Corrective Action:
2022 Dodge Ram 2500- Consumer complains dealership will not resolve his issue with recalls ZA3 ZD4, ZA3 13A, and ZA3, because the parts are not available. Dealership told consumer they will notify once they are. Consumer parks vehicle outdoors for the past 7 months for fear of fire. Dealership name and address info listed. Recalls in reference to transmission, elec. short in relay, & side airbag curtain w/ incorrect amount of compressed gas.
Additional Notes:
2022 Dodge Ram 2500- Consumer complains dealership will not resolve his issue with recalls ZA3 ZD4, ZA3 13A, and ZA3, because the parts are not available. Dealership told consumer they will notify once they are. Consumer parks vehicle outdoors for the past 7 months for fear of fire. Dealership name and address info listed. Recalls in reference to transmission, elec. short in relay, & side airbag curtain w/ incorrect amount of compressed gas.
Mfg Campaign: 11523997
Recall Date: May 26, 2023
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