Complaints & Recalls
Consumer Complaints
2 ComplaintsNorthwood Manufacturing, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
We purchased a brand new 2021 Northwood Arctic Fox 29RK travel trailer on Aril 30, 2021 from Bishs RV in Kalispell, Montana. The dealership delivered it to our home on May 12, 2021. Since we have had it (we have not moved it or used it yet), we have located, so far, 6 separate propane gas leaks in the lines going from the propane tanks to the underbelly of the unit. Due to complications with Bishs RV, we do not trust them to fix anything on this unit so we are having them repaired at our expense, but feel this should be reported. I called Northwood MFG in Oregon and the tech told me told me it goes through 3 pressure tests at the factory prior to being shipped out for sale. I am not sure how this can be true with this many leaks that we have found so far.
Corrective Action:
We purchased a brand new 2021 Northwood Arctic Fox 29RK travel trailer on Aril 30, 2021 from Bishs RV in Kalispell, Montana. The dealership delivered it to our home on May 12, 2021. Since we have had it (we have not moved it or used it yet), we have located, so far, 6 separate propane gas leaks in the lines going from the propane tanks to the underbelly of the unit. Due to complications with Bishs RV, we do not trust them to fix anything on this unit so we are having them repaired at our expense, but feel this should be reported. I called Northwood MFG in Oregon and the tech told me told me it goes through 3 pressure tests at the factory prior to being shipped out for sale. I am not sure how this can be true with this many leaks that we have found so far.
Additional Notes:
We purchased a brand new 2021 Northwood Arctic Fox 29RK travel trailer on Aril 30, 2021 from Bishs RV in Kalispell, Montana. The dealership delivered it to our home on May 12, 2021. Since we have had it (we have not moved it or used it yet), we have located, so far, 6 separate propane gas leaks in the lines going from the propane tanks to the underbelly of the unit. Due to complications with Bishs RV, we do not trust them to fix anything on this unit so we are having them repaired at our expense, but feel this should be reported. I called Northwood MFG in Oregon and the tech told me told me it goes through 3 pressure tests at the factory prior to being shipped out for sale. I am not sure how this can be true with this many leaks that we have found so far.
Mfg Campaign: 11418485
Recall Date: May 25, 2021
Northwood Manufacturing, Inc.
Defect Description:
EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
Potential Consequences:
We purchased a brand new 2021 Northwood Arctic Fox 29RK travel trailer on Aril 30, 2021 from Bishs RV in Kalispell, Montana. The dealership delivered it to our home on May 12, 2021. Since we have had it (we have not moved it or used it yet), we have located, so far, 6 separate propane gas leaks in the lines going from the propane tanks to the underbelly of the unit. Due to complications with Bishs RV, we do not trust them to fix anything on this unit so we are having them repaired at our expense, but feel this should be reported. I called Northwood MFG in Oregon and the tech told me told me it goes through 3 pressure tests at the factory prior to being shipped out for sale. I am not sure how this can be true with this many leaks that we have found so far.
Corrective Action:
We purchased a brand new 2021 Northwood Arctic Fox 29RK travel trailer on Aril 30, 2021 from Bishs RV in Kalispell, Montana. The dealership delivered it to our home on May 12, 2021. Since we have had it (we have not moved it or used it yet), we have located, so far, 6 separate propane gas leaks in the lines going from the propane tanks to the underbelly of the unit. Due to complications with Bishs RV, we do not trust them to fix anything on this unit so we are having them repaired at our expense, but feel this should be reported. I called Northwood MFG in Oregon and the tech told me told me it goes through 3 pressure tests at the factory prior to being shipped out for sale. I am not sure how this can be true with this many leaks that we have found so far.
Additional Notes:
We purchased a brand new 2021 Northwood Arctic Fox 29RK travel trailer on Aril 30, 2021 from Bishs RV in Kalispell, Montana. The dealership delivered it to our home on May 12, 2021. Since we have had it (we have not moved it or used it yet), we have located, so far, 6 separate propane gas leaks in the lines going from the propane tanks to the underbelly of the unit. Due to complications with Bishs RV, we do not trust them to fix anything on this unit so we are having them repaired at our expense, but feel this should be reported. I called Northwood MFG in Oregon and the tech told me told me it goes through 3 pressure tests at the factory prior to being shipped out for sale. I am not sure how this can be true with this many leaks that we have found so far.
Mfg Campaign: 11418485
Recall Date: May 25, 2021
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