Complaints & Recalls
Official Safety Recalls - Important!
20 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Newmar Corporation
Safety Issue:
Newmar Corporation (Newmar) is recalling certain 2019-2022 Bay Star, Bay Star Sport, Ventana, Dutch Star, New Aire, Canyon Star, 2019 Ventana LE, 2020-2022 Kountry Star, 2019-2020 Mountain Aire, London Aire, Essex, and 2021 Super Star vehicles. The wiring under the seats may be incorrectly secured, which can lead to a pinched wire in the seat adjustment mechanism and cause an electrical short circuit.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Apr 11, 2022
Newmar Corporation
Safety Issue:
Newmar Corporation (Newmar) is recalling certain 2019-2021 London Aire, Dutch Star, Essex, King Aire, Mountain Aire, 2020-2021 Ventana, and 2021 New Aire recreational vehicles. The instrument cluster may intermittently go blank while the vehicle is in motion.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21V-589
Recall Date: Sep 9, 2021
Newmar Corporation
Safety Issue:
Newmar Corporation (Newmar) is recalling certain 2019-2021 Bay Star, Ventana, New Aire, 2019-2020 Canyon Star, Bay Star Sport, Essex, King Aire, London Aire, Mountain Aire, 2018-2021 Dutch Star, 2020 Kountry Star, and 2019 Ventana LE recreational vehicles. The adhesive that bonds the vented portion of the window may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21E 047
Recall Date: Jul 27, 2021
Newmar Corporation
Safety Issue:
Newmar Corporation (Newmar) is recalling certain 2019 Mountain Aire, 2020-2021 New Aire, 2020-2022 Super Star, 2018-2021 Ventana, and Dutch Star vehicles equipped with certain Cummins diesel engines. The sealing washer may not seat correctly in the pilot boreholes, allowing the high-pressure fuel rail assembly to leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Cummins 21E-032
Recall Date: Jul 2, 2021
Newmar Corporation
Safety Issue:
Newmar Corporation (Newmar) is recalling certain 2017-2022 Dutch Star, 2017-2019 Mountain Aire, 2019-2021 Ventana and 2021 New Aire motorhomes. The sealing washer may not seat correctly in the pilot bore holes, allowing the high pressure fuel rail assembly to leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: Cummins 21E-032
Recall Date: May 20, 2021
Newmar Corporation
Safety Issue:
Newmar Corporation (Newmar) is recalling certain 2018-2019 Essex and New Aire, 2019 Dutch Star, London Aire, Mountain Aire, and Ventana motorhomes. The instrument panel brightness cannot be adjusted, possibly causing glare when driving at night. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Control and Displays."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20V-485
Recall Date: Aug 27, 2020
Newmar Corporation
Safety Issue:
Newmar Corporaton (Newmar) is recalling certain 2016-2019 Ventana LE, 2017-2020 Ventana, London Aire, Essex and Dutch Star, 2017-2019 Mountain Aire, 2018-2020 New Aire, and 2020 Kountry Star motorhomes that received the 'inspection-only' remedy from recall 19V-426. The rear mounted Power Distribution Module (PDM) may have been damaged during manufacturing, possibly resulting in the rear marker lights, brake lights, or turn signals not functioning.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20V-404
Recall Date: Jul 21, 2020
Newmar Corporation
Safety Issue:
Newmar Corporation (Newmar) is recalling certain 2019-2020 Essex and London Aire, 2019 Mountain Aire, Ventana LE and Ventana and 2020 Kountry Star motorhomes built on DTNA chassis. The brake caliper mounting bolts may have been insufficiently tightened.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: #20V-127
Recall Date: Mar 20, 2020
Newmar Corporation
Safety Issue:
Newmar Corporation (Newmar) is recalling certain 2018-2020 Mountain Aire, Essex, and King Aire motorhomes. The bedroom fascia header may fall unexpectedly onto the bed.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 20, 2019
Newmar Corporation
Safety Issue:
Newmar Corporation (Newmar) is recalling certain 2016-2019 Ventana LE and 2017-2019 Dutch Star, Essex, London Aire, Mountain Aire and Ventana, and 2018-2019 New Aire motorhomes built on a Daimler trucks chassis. The rear mounted Power Distribution Module (PDM) may have been damaged during manufacturing, possibly resulting in the rear marker lights, brake lights, or turn signals not functioning.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18V-852
Recall Date: Jun 7, 2019
Newmar Corporation
Safety Issue:
Newmar Corporation (Newmar) is recalling certain 2019 Mountain Aire and Essex motorhomes built on Freightliner XC chassis equipped with air disc brakes. The brake caliper mounting bolts may have been insufficiently tightened.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: FL-816 & #19V-367
Recall Date: May 22, 2019
Newmar Corporation
Safety Issue:
Newmar Corporation (Newmar) is recalling certain 2019 Essex, King Aire, London Aire, Mountain Aire, and 2020 Dutch Star motorhomes. The brake relay valve may have an air flow restriction due to a partially blocked orifice, which may lead to extended stopping distance. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 121, "Air Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19012
Recall Date: May 20, 2019
Newmar Corporation
Safety Issue:
Newmar Corporation (Newmar) is recalling certain 2018-2019 Newmar Essex, Ventana LE, Ventana, London Aire, and Mountain Aire vehicles. The brake caliper mounting bolts may not have been sufficiently tightened.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18V-703
Recall Date: Dec 4, 2018
Newmar Corporation
Safety Issue:
Newmar Corporation (Newmar) is recalling certain 2018-2019 Newmar Ventana LE, Mountain Aire, Essex, Ventana, Dutch Star, New Aire, London Aire and King Aire motorhomes. The affected vehicles have entry doors that have latch rods that may be improperly adjusted, allowing the door to open during transit.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 6, 2018
Newmar Corporation
Safety Issue:
Newmar Corporation (Newmar) is recalling certain 2018-2019 Newmar Mountain Aire, London Aire, Essex, and King Aire motorhomes. These vehicles are equipped with windshield wipers that may have an incorrect bend, possibly preventing the wiper arms from properly contacting the windshield. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 104, "Windshield Wiping and Washing Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Jun 8, 2018
Consumer Complaints
7 ComplaintsNewmar Corporation
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
My motorhome is currently in a Freighliner shop to replace the 2nd defective DEF head in less than 19,000 miles since New. The defective DEF head causes a derate of power and total shut down and can leave you stranded on the highway or coming down a mountain pass with no power defeating the air compressor therefore no air brakes with a 45 foot, 58,000 GVW vehicle. In my case I was able to get off the highway before total shutdown only because I was aware of the built in shutdown design of the emissions system.
Corrective Action:
My motorhome is currently in a Freighliner shop to replace the 2nd defective DEF head in less than 19,000 miles since New. The defective DEF head causes a derate of power and total shut down and can leave you stranded on the highway or coming down a mountain pass with no power defeating the air compressor therefore no air brakes with a 45 foot, 58,000 GVW vehicle. In my case I was able to get off the highway before total shutdown only because I was aware of the built in shutdown design of the emissions system.
Additional Notes:
My motorhome is currently in a Freighliner shop to replace the 2nd defective DEF head in less than 19,000 miles since New. The defective DEF head causes a derate of power and total shut down and can leave you stranded on the highway or coming down a mountain pass with no power defeating the air compressor therefore no air brakes with a 45 foot, 58,000 GVW vehicle. In my case I was able to get off the highway before total shutdown only because I was aware of the built in shutdown design of the emissions system.
Mfg Campaign: 11425599
Recall Date: Jul 20, 2021
Newmar Corporation
Defect Description:
ENGINE
Potential Consequences:
My motorhome is currently in a Freighliner shop to replace the 2nd defective DEF head in less than 19,000 miles since New. The defective DEF head causes a derate of power and total shut down and can leave you stranded on the highway or coming down a mountain pass with no power defeating the air compressor therefore no air brakes with a 45 foot, 58,000 GVW vehicle. In my case I was able to get off the highway before total shutdown only because I was aware of the built in shutdown design of the emissions system.
Corrective Action:
My motorhome is currently in a Freighliner shop to replace the 2nd defective DEF head in less than 19,000 miles since New. The defective DEF head causes a derate of power and total shut down and can leave you stranded on the highway or coming down a mountain pass with no power defeating the air compressor therefore no air brakes with a 45 foot, 58,000 GVW vehicle. In my case I was able to get off the highway before total shutdown only because I was aware of the built in shutdown design of the emissions system.
Additional Notes:
My motorhome is currently in a Freighliner shop to replace the 2nd defective DEF head in less than 19,000 miles since New. The defective DEF head causes a derate of power and total shut down and can leave you stranded on the highway or coming down a mountain pass with no power defeating the air compressor therefore no air brakes with a 45 foot, 58,000 GVW vehicle. In my case I was able to get off the highway before total shutdown only because I was aware of the built in shutdown design of the emissions system.
Mfg Campaign: 11425599
Recall Date: Jul 20, 2021
Newmar Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE INSTRUMENT PANEL BRIGHTNESS CANNOT BE ADJUSTED, CAUSING GLARE WHEN DRIVING AT NIGHT IRRESPECTIVE OF WHETHER IT IS IN-MOTION OR STATIONARY. AS SUCH, THESE VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NUMBER 101, "CONTROL AND DISPLAYS." THE ONLY WAY I CAN DRIVE AT NIGHT IS TO COVER THE GLASS DISPLAY SO THAT I DO NOT GET THE GLARE REFLECTING FROM THE SIDE WINDOWS AND WINDSHIELD. WHEN THE GLASS DASH IS COVERED YOU LOSE CRITICAL INFORMATION INCLUDING VEHICLE SPEED. THE GLARE OBSCURES SEEING OUT THE WINDSHIELD, SIDE WINDOWS, OR MIRRORS. THIS HAS BEEN AN ISSUE SINCE I TOOK DELIVERY AND LIMITS OPERATION TO DAYTIME ONLY.
Corrective Action:
THE INSTRUMENT PANEL BRIGHTNESS CANNOT BE ADJUSTED, CAUSING GLARE WHEN DRIVING AT NIGHT IRRESPECTIVE OF WHETHER IT IS IN-MOTION OR STATIONARY. AS SUCH, THESE VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NUMBER 101, "CONTROL AND DISPLAYS." THE ONLY WAY I CAN DRIVE AT NIGHT IS TO COVER THE GLASS DISPLAY SO THAT I DO NOT GET THE GLARE REFLECTING FROM THE SIDE WINDOWS AND WINDSHIELD. WHEN THE GLASS DASH IS COVERED YOU LOSE CRITICAL INFORMATION INCLUDING VEHICLE SPEED. THE GLARE OBSCURES SEEING OUT THE WINDSHIELD, SIDE WINDOWS, OR MIRRORS. THIS HAS BEEN AN ISSUE SINCE I TOOK DELIVERY AND LIMITS OPERATION TO DAYTIME ONLY.
Additional Notes:
THE INSTRUMENT PANEL BRIGHTNESS CANNOT BE ADJUSTED, CAUSING GLARE WHEN DRIVING AT NIGHT IRRESPECTIVE OF WHETHER IT IS IN-MOTION OR STATIONARY. AS SUCH, THESE VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NUMBER 101, "CONTROL AND DISPLAYS." THE ONLY WAY I CAN DRIVE AT NIGHT IS TO COVER THE GLASS DISPLAY SO THAT I DO NOT GET THE GLARE REFLECTING FROM THE SIDE WINDOWS AND WINDSHIELD. WHEN THE GLASS DASH IS COVERED YOU LOSE CRITICAL INFORMATION INCLUDING VEHICLE SPEED. THE GLARE OBSCURES SEEING OUT THE WINDSHIELD, SIDE WINDOWS, OR MIRRORS. THIS HAS BEEN AN ISSUE SINCE I TOOK DELIVERY AND LIMITS OPERATION TO DAYTIME ONLY.
Mfg Campaign: 11383084
Recall Date: Dec 11, 2020
Newmar Corporation
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
THE INSTRUMENT PANEL BRIGHTNESS CANNOT BE ADJUSTED, CAUSING GLARE WHEN DRIVING AT NIGHT IRRESPECTIVE OF WHETHER IT IS IN-MOTION OR STATIONARY. AS SUCH, THESE VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NUMBER 101, "CONTROL AND DISPLAYS." THE ONLY WAY I CAN DRIVE AT NIGHT IS TO COVER THE GLASS DISPLAY SO THAT I DO NOT GET THE GLARE REFLECTING FROM THE SIDE WINDOWS AND WINDSHIELD. WHEN THE GLASS DASH IS COVERED YOU LOSE CRITICAL INFORMATION INCLUDING VEHICLE SPEED. THE GLARE OBSCURES SEEING OUT THE WINDSHIELD, SIDE WINDOWS, OR MIRRORS. THIS HAS BEEN AN ISSUE SINCE I TOOK DELIVERY AND LIMITS OPERATION TO DAYTIME ONLY.
Corrective Action:
THE INSTRUMENT PANEL BRIGHTNESS CANNOT BE ADJUSTED, CAUSING GLARE WHEN DRIVING AT NIGHT IRRESPECTIVE OF WHETHER IT IS IN-MOTION OR STATIONARY. AS SUCH, THESE VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NUMBER 101, "CONTROL AND DISPLAYS." THE ONLY WAY I CAN DRIVE AT NIGHT IS TO COVER THE GLASS DISPLAY SO THAT I DO NOT GET THE GLARE REFLECTING FROM THE SIDE WINDOWS AND WINDSHIELD. WHEN THE GLASS DASH IS COVERED YOU LOSE CRITICAL INFORMATION INCLUDING VEHICLE SPEED. THE GLARE OBSCURES SEEING OUT THE WINDSHIELD, SIDE WINDOWS, OR MIRRORS. THIS HAS BEEN AN ISSUE SINCE I TOOK DELIVERY AND LIMITS OPERATION TO DAYTIME ONLY.
Additional Notes:
THE INSTRUMENT PANEL BRIGHTNESS CANNOT BE ADJUSTED, CAUSING GLARE WHEN DRIVING AT NIGHT IRRESPECTIVE OF WHETHER IT IS IN-MOTION OR STATIONARY. AS SUCH, THESE VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NUMBER 101, "CONTROL AND DISPLAYS." THE ONLY WAY I CAN DRIVE AT NIGHT IS TO COVER THE GLASS DISPLAY SO THAT I DO NOT GET THE GLARE REFLECTING FROM THE SIDE WINDOWS AND WINDSHIELD. WHEN THE GLASS DASH IS COVERED YOU LOSE CRITICAL INFORMATION INCLUDING VEHICLE SPEED. THE GLARE OBSCURES SEEING OUT THE WINDSHIELD, SIDE WINDOWS, OR MIRRORS. THIS HAS BEEN AN ISSUE SINCE I TOOK DELIVERY AND LIMITS OPERATION TO DAYTIME ONLY.
Mfg Campaign: 11383084
Recall Date: Dec 11, 2020
Newmar Corporation
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
THE ON-GUARD SYSTEM WILL ACTIVATE ON GHOSTS AND FREQUENTLY DOES NOT RELEASE WHEN THE VEHICLE IS IN-MOTION. IT CAN BE ACTIVATED BY GUARD RAILS ALONG HIGHWAY, BRIDGE BUTTRESSES, CONCRETE BARRIERS, VEHICLES THAT ARE PULLED OFF THE ROAD. ONCE ACTIVATED THE SYSTEM MAY KEEP APPLYING THE BRAKES UNTIL YOU HAVE ALMOST COME TO A COMPLETE STOP. TWICE WHEN RUNNING ON A INTERSTATE, I HAVE HAD TO PULL OFF ON THE SHOULDER TO AVOID BE REAR ENDED BY A BIG TRUCK, 80,000# TRACTOR TRAILER. IT HAS BEEN TO SERVICE CENTERS MULTIPLE TIMES AND THE ISSUE REMAINS. I ASKED TO HAVE IT UNPLUGGED AND WAS TOLD THAT IT WAS NOT POSSIBLE.
Corrective Action:
THE ON-GUARD SYSTEM WILL ACTIVATE ON GHOSTS AND FREQUENTLY DOES NOT RELEASE WHEN THE VEHICLE IS IN-MOTION. IT CAN BE ACTIVATED BY GUARD RAILS ALONG HIGHWAY, BRIDGE BUTTRESSES, CONCRETE BARRIERS, VEHICLES THAT ARE PULLED OFF THE ROAD. ONCE ACTIVATED THE SYSTEM MAY KEEP APPLYING THE BRAKES UNTIL YOU HAVE ALMOST COME TO A COMPLETE STOP. TWICE WHEN RUNNING ON A INTERSTATE, I HAVE HAD TO PULL OFF ON THE SHOULDER TO AVOID BE REAR ENDED BY A BIG TRUCK, 80,000# TRACTOR TRAILER. IT HAS BEEN TO SERVICE CENTERS MULTIPLE TIMES AND THE ISSUE REMAINS. I ASKED TO HAVE IT UNPLUGGED AND WAS TOLD THAT IT WAS NOT POSSIBLE.
Additional Notes:
THE ON-GUARD SYSTEM WILL ACTIVATE ON GHOSTS AND FREQUENTLY DOES NOT RELEASE WHEN THE VEHICLE IS IN-MOTION. IT CAN BE ACTIVATED BY GUARD RAILS ALONG HIGHWAY, BRIDGE BUTTRESSES, CONCRETE BARRIERS, VEHICLES THAT ARE PULLED OFF THE ROAD. ONCE ACTIVATED THE SYSTEM MAY KEEP APPLYING THE BRAKES UNTIL YOU HAVE ALMOST COME TO A COMPLETE STOP. TWICE WHEN RUNNING ON A INTERSTATE, I HAVE HAD TO PULL OFF ON THE SHOULDER TO AVOID BE REAR ENDED BY A BIG TRUCK, 80,000# TRACTOR TRAILER. IT HAS BEEN TO SERVICE CENTERS MULTIPLE TIMES AND THE ISSUE REMAINS. I ASKED TO HAVE IT UNPLUGGED AND WAS TOLD THAT IT WAS NOT POSSIBLE.
Mfg Campaign: 11383087
Recall Date: Dec 11, 2020
Newmar Corporation
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
THE ON-GUARD SYSTEM WILL ACTIVATE ON GHOSTS AND FREQUENTLY DOES NOT RELEASE WHEN THE VEHICLE IS IN-MOTION. IT CAN BE ACTIVATED BY GUARD RAILS ALONG HIGHWAY, BRIDGE BUTTRESSES, CONCRETE BARRIERS, VEHICLES THAT ARE PULLED OFF THE ROAD. ONCE ACTIVATED THE SYSTEM MAY KEEP APPLYING THE BRAKES UNTIL YOU HAVE ALMOST COME TO A COMPLETE STOP. TWICE WHEN RUNNING ON A INTERSTATE, I HAVE HAD TO PULL OFF ON THE SHOULDER TO AVOID BE REAR ENDED BY A BIG TRUCK, 80,000# TRACTOR TRAILER. IT HAS BEEN TO SERVICE CENTERS MULTIPLE TIMES AND THE ISSUE REMAINS. I ASKED TO HAVE IT UNPLUGGED AND WAS TOLD THAT IT WAS NOT POSSIBLE.
Corrective Action:
THE ON-GUARD SYSTEM WILL ACTIVATE ON GHOSTS AND FREQUENTLY DOES NOT RELEASE WHEN THE VEHICLE IS IN-MOTION. IT CAN BE ACTIVATED BY GUARD RAILS ALONG HIGHWAY, BRIDGE BUTTRESSES, CONCRETE BARRIERS, VEHICLES THAT ARE PULLED OFF THE ROAD. ONCE ACTIVATED THE SYSTEM MAY KEEP APPLYING THE BRAKES UNTIL YOU HAVE ALMOST COME TO A COMPLETE STOP. TWICE WHEN RUNNING ON A INTERSTATE, I HAVE HAD TO PULL OFF ON THE SHOULDER TO AVOID BE REAR ENDED BY A BIG TRUCK, 80,000# TRACTOR TRAILER. IT HAS BEEN TO SERVICE CENTERS MULTIPLE TIMES AND THE ISSUE REMAINS. I ASKED TO HAVE IT UNPLUGGED AND WAS TOLD THAT IT WAS NOT POSSIBLE.
Additional Notes:
THE ON-GUARD SYSTEM WILL ACTIVATE ON GHOSTS AND FREQUENTLY DOES NOT RELEASE WHEN THE VEHICLE IS IN-MOTION. IT CAN BE ACTIVATED BY GUARD RAILS ALONG HIGHWAY, BRIDGE BUTTRESSES, CONCRETE BARRIERS, VEHICLES THAT ARE PULLED OFF THE ROAD. ONCE ACTIVATED THE SYSTEM MAY KEEP APPLYING THE BRAKES UNTIL YOU HAVE ALMOST COME TO A COMPLETE STOP. TWICE WHEN RUNNING ON A INTERSTATE, I HAVE HAD TO PULL OFF ON THE SHOULDER TO AVOID BE REAR ENDED BY A BIG TRUCK, 80,000# TRACTOR TRAILER. IT HAS BEEN TO SERVICE CENTERS MULTIPLE TIMES AND THE ISSUE REMAINS. I ASKED TO HAVE IT UNPLUGGED AND WAS TOLD THAT IT WAS NOT POSSIBLE.
Mfg Campaign: 11383087
Recall Date: Dec 11, 2020
Newmar Corporation
Defect Description:
SERVICE BRAKES
Potential Consequences:
ON JUNE 4TH AT 11:16 AM, TRAVELING WEST BOUND ON I-40 AT 70 MPH MY BRAKES WERE SLAMMED ON MOMENTARILY AND ABILITY TO ACCELERATE WAS CANCELLED FOR A FEW SECONDS. THERE WAS NOTHING IN FRONT OF ME EXCEPT FOR THE OVER PASS FOR PETRIFIED FOREST NP. BIG RIG TRUCKER WAS JUST BEGINNING TO CHANGE LANES AND PASS ME WHEN THIS HAPPENED. TRUCKER WAS CHALLENGED IN HIS EFFORTS TO AVOID REAR ENDING ME AND HE WAS OBVIOUSLY FURIOUS WITH ME AS HE PASSED ME. THIS WAS THE 5TH TIME THE COACH HAS FALSE ALARMED IN ABOUT 7,000 MILES. ZF WABCO, ON GUARD CMS IS THE REASON FOR THIS NEAR MISS AND THEY ARE NOW TELLING ME THE SYSTEM IS OPERATING AS EXPECTED. DURING A CONF. CALL THEY CLAIM THEY CAN'T BE RESPONSIBLE FOR TRAFFIC BEHIND ME. CMS HAS BEEN CHECKED BY MASSEY DIESEL, NEWMAR MFG, AND SPARTAN MOTORS. SPARTAN CONFIRMED THE RADAR HEAD WAS PROPERLY ALIGNED AND SECURE AND UPLOADED THE MOST RECENT SOFTWARE. SYSTEM IS STILL MALFUNCTIONING. I KNOW THERE ARE AT LEAST 6 OTHER COACH OWNERS HAVING THE SAME MALFUNCTION. THESE EVENTS ARE TERRIFYING.
Corrective Action:
ON JUNE 4TH AT 11:16 AM, TRAVELING WEST BOUND ON I-40 AT 70 MPH MY BRAKES WERE SLAMMED ON MOMENTARILY AND ABILITY TO ACCELERATE WAS CANCELLED FOR A FEW SECONDS. THERE WAS NOTHING IN FRONT OF ME EXCEPT FOR THE OVER PASS FOR PETRIFIED FOREST NP. BIG RIG TRUCKER WAS JUST BEGINNING TO CHANGE LANES AND PASS ME WHEN THIS HAPPENED. TRUCKER WAS CHALLENGED IN HIS EFFORTS TO AVOID REAR ENDING ME AND HE WAS OBVIOUSLY FURIOUS WITH ME AS HE PASSED ME. THIS WAS THE 5TH TIME THE COACH HAS FALSE ALARMED IN ABOUT 7,000 MILES. ZF WABCO, ON GUARD CMS IS THE REASON FOR THIS NEAR MISS AND THEY ARE NOW TELLING ME THE SYSTEM IS OPERATING AS EXPECTED. DURING A CONF. CALL THEY CLAIM THEY CAN'T BE RESPONSIBLE FOR TRAFFIC BEHIND ME. CMS HAS BEEN CHECKED BY MASSEY DIESEL, NEWMAR MFG, AND SPARTAN MOTORS. SPARTAN CONFIRMED THE RADAR HEAD WAS PROPERLY ALIGNED AND SECURE AND UPLOADED THE MOST RECENT SOFTWARE. SYSTEM IS STILL MALFUNCTIONING. I KNOW THERE ARE AT LEAST 6 OTHER COACH OWNERS HAVING THE SAME MALFUNCTION. THESE EVENTS ARE TERRIFYING.
Additional Notes:
ON JUNE 4TH AT 11:16 AM, TRAVELING WEST BOUND ON I-40 AT 70 MPH MY BRAKES WERE SLAMMED ON MOMENTARILY AND ABILITY TO ACCELERATE WAS CANCELLED FOR A FEW SECONDS. THERE WAS NOTHING IN FRONT OF ME EXCEPT FOR THE OVER PASS FOR PETRIFIED FOREST NP. BIG RIG TRUCKER WAS JUST BEGINNING TO CHANGE LANES AND PASS ME WHEN THIS HAPPENED. TRUCKER WAS CHALLENGED IN HIS EFFORTS TO AVOID REAR ENDING ME AND HE WAS OBVIOUSLY FURIOUS WITH ME AS HE PASSED ME. THIS WAS THE 5TH TIME THE COACH HAS FALSE ALARMED IN ABOUT 7,000 MILES. ZF WABCO, ON GUARD CMS IS THE REASON FOR THIS NEAR MISS AND THEY ARE NOW TELLING ME THE SYSTEM IS OPERATING AS EXPECTED. DURING A CONF. CALL THEY CLAIM THEY CAN'T BE RESPONSIBLE FOR TRAFFIC BEHIND ME. CMS HAS BEEN CHECKED BY MASSEY DIESEL, NEWMAR MFG, AND SPARTAN MOTORS. SPARTAN CONFIRMED THE RADAR HEAD WAS PROPERLY ALIGNED AND SECURE AND UPLOADED THE MOST RECENT SOFTWARE. SYSTEM IS STILL MALFUNCTIONING. I KNOW THERE ARE AT LEAST 6 OTHER COACH OWNERS HAVING THE SAME MALFUNCTION. THESE EVENTS ARE TERRIFYING.
Mfg Campaign: 11339919
Recall Date: Jul 17, 2020
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury