NEWMAR LONDON AIRE 2019

Complete listing of complaints and recalls for this vehicle

5
Complaints
15
Recalls

Complaints & Recalls

5 Complaints 15 Recalls

Official Safety Recalls - Important!

15 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Newmar Corporation
NHTSA Campaign: 22V234000 SAFETY RECALL
5K Vehicles Affected
Recall Date: Apr 11, 2022
Safety Issue:

Newmar Corporation (Newmar) is recalling certain 2019-2022 Bay Star, Bay Star Sport, Ventana, Dutch Star, New Aire, Canyon Star, 2019 Ventana LE, 2020-2022 Kountry Star, 2019-2020 Mountain Aire, London Aire, Essex, and 2021 Super Star vehicles. The wiring under the seats may be incorrectly secured, which can lead to a pinched wire in the seat adjustment mechanism and cause an electrical short circuit.

Potential Risk:
A short circuit increases the risk of a fire.
FREE Recall Solution:
Dealers will inspect and secure the wiring, adding circuit breaker and fuse protection as necessary, free of charge. Owner notification letters are expected to be mailed on June 10, 2022. Owners may contact Newmar's customer service at 1-800-731-8300.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local NEWMAR dealer to schedule your FREE recall repair.
Manufacturer: NEWMAR
Notice Date: Jun 10, 2022
Recall Date: Apr 11, 2022
Newmar Corporation
NHTSA Campaign: 21V700000 SAFETY RECALL
1.6K Vehicles Affected
Recall Date: Sep 9, 2021
Safety Issue:

Newmar Corporation (Newmar) is recalling certain 2019-2021 London Aire, Dutch Star, Essex, King Aire, Mountain Aire, 2020-2021 Ventana, and 2021 New Aire recreational vehicles. The instrument cluster may intermittently go blank while the vehicle is in motion.

Potential Risk:
A blank instrument cluster display may be missing critical information such as the vehicle's speed and warning lights, which can increase the risk of a crash.
FREE Recall Solution:
Dealers will update the control module software, and reroute and secure the ductwork, free of charge. Owner notification letters were mailed on November 8, 2021. Owners may contact Newmar's customer service at 1-800-731-8300.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local NEWMAR dealer to schedule your FREE recall repair.
Manufacturer: NEWMAR
Mfg Campaign: 21V-589
Notice Date: Nov 8, 2021
Recall Date: Sep 9, 2021
Newmar Corporation
NHTSA Campaign: 21V571000 SAFETY RECALL
4.1K Vehicles Affected
Recall Date: Jul 27, 2021
Safety Issue:

Newmar Corporation (Newmar) is recalling certain 2019-2021 Bay Star, Ventana, New Aire, 2019-2020 Canyon Star, Bay Star Sport, Essex, King Aire, London Aire, Mountain Aire, 2018-2021 Dutch Star, 2020 Kountry Star, and 2019 Ventana LE recreational vehicles. The adhesive that bonds the vented portion of the window may fail.

Potential Risk:
Adhesive failure may cause the vent portion of the window to detach, increasing the risk of a crash or injury.
FREE Recall Solution:
Dealers will inspect the windows, and replace the vent if necessary, free of charge. Owner notification letters were mailed on September 10, 2021. Owners may contact Newmar customer service at 1-800-731-8300. Newmar's number for this recall is 21E 047.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local NEWMAR dealer to schedule your FREE recall repair.
Manufacturer: NEWMAR
Mfg Campaign: 21E 047
Notice Date: Sep 10, 2021
Recall Date: Jul 27, 2021
Newmar Corporation
NHTSA Campaign: 20V509000 SAFETY RECALL
732 Vehicles Affected
Recall Date: Aug 27, 2020
Safety Issue:

Newmar Corporation (Newmar) is recalling certain 2018-2019 Essex and New Aire, 2019 Dutch Star, London Aire, Mountain Aire, and Ventana motorhomes. The instrument panel brightness cannot be adjusted, possibly causing glare when driving at night. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Control and Displays."

Potential Risk:
Glare can reduce the driver's visibility of the road, increasing the risk of a crash.
FREE Recall Solution:
Newmar will notify owner, and dealers will update the software and processor, as necessary, free of charge. The recall began October 21, 2020. Owners may contact Newmar customer service at 1-800-731-8300.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local NEWMAR dealer to schedule your FREE recall repair.
Manufacturer: NEWMAR
Mfg Campaign: 20V-485
Notice Date: Oct 21, 2020
Recall Date: Aug 27, 2020
Newmar Corporation
NHTSA Campaign: 20V421000 SAFETY RECALL
3.2K Vehicles Affected
Recall Date: Jul 21, 2020
Safety Issue:

Newmar Corporaton (Newmar) is recalling certain 2016-2019 Ventana LE, 2017-2020 Ventana, London Aire, Essex and Dutch Star, 2017-2019 Mountain Aire, 2018-2020 New Aire, and 2020 Kountry Star motorhomes that received the 'inspection-only' remedy from recall 19V-426. The rear mounted Power Distribution Module (PDM) may have been damaged during manufacturing, possibly resulting in the rear marker lights, brake lights, or turn signals not functioning.

Potential Risk:
Non-functioning exterior marker lights can increase the risk of a crash.
FREE Recall Solution:
Newmar will notify owners, and Daimler Trucks North America dealers will replace the PDM, free of charge. This recall began September 11, 2020. Owners may contact Newmar's customer service at 1-800-731-8300. Newmar's number for this recall is 20V-404.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local NEWMAR dealer to schedule your FREE recall repair.
Manufacturer: NEWMAR
Mfg Campaign: 20V-404
Notice Date: Sep 11, 2020
Recall Date: Jul 21, 2020
Newmar Corporation
NHTSA Campaign: 20V171000 SAFETY RECALL
129 Vehicles Affected
Recall Date: Mar 20, 2020
Safety Issue:

Newmar Corporation (Newmar) is recalling certain 2019-2020 Essex and London Aire, 2019 Mountain Aire, Ventana LE and Ventana and 2020 Kountry Star motorhomes built on DTNA chassis. The brake caliper mounting bolts may have been insufficiently tightened.

Potential Risk:
Loose brake caliper mounting bolts can reduce brake effectiveness, increasing the risk of a crash.
FREE Recall Solution:
Newmar will notify owners, and DTNA dealers will inspect and repair the vehicles, free of charge. The recall began May 6, 2020. Owners may contact DTNA customer service at 1-800-547-0712 or Newmar customer service at 1-800-731-8300. Newmar's number for this recall is 20V-127.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local NEWMAR dealer to schedule your FREE recall repair.
Manufacturer: NEWMAR
Mfg Campaign: #20V-127
Notice Date: May 6, 2020
Recall Date: Mar 20, 2020
Newmar Corporation
NHTSA Campaign: 19V426000 SAFETY RECALL
2K Vehicles Affected
Recall Date: Jun 7, 2019
Safety Issue:

Newmar Corporation (Newmar) is recalling certain 2016-2019 Ventana LE and 2017-2019 Dutch Star, Essex, London Aire, Mountain Aire and Ventana, and 2018-2019 New Aire motorhomes built on a Daimler trucks chassis. The rear mounted Power Distribution Module (PDM) may have been damaged during manufacturing, possibly resulting in the rear marker lights, brake lights, or turn signals not functioning.

Potential Risk:
Nonfunctioning lights can increase the risk of a crash.
FREE Recall Solution:
Newmar will notify owners, and Daimler Trucks dealers will inspect and replace the rear PDM, as necessary, free of charge. The recall began July 18, 2019. Owners may contact Newmar customer service at 1-800-731-8300. Newmar's number for this recall is 18V-852.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local NEWMAR dealer to schedule your FREE recall repair.
Manufacturer: NEWMAR
Mfg Campaign: 18V-852
Notice Date: Jul 18, 2019
Recall Date: Jun 7, 2019
Newmar Corporation
NHTSA Campaign: 19V381000 SAFETY RECALL
40 Vehicles Affected
Recall Date: May 20, 2019
Safety Issue:

Newmar Corporation (Newmar) is recalling certain 2019 Essex, King Aire, London Aire, Mountain Aire, and 2020 Dutch Star motorhomes. The brake relay valve may have an air flow restriction due to a partially blocked orifice, which may lead to extended stopping distance. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 121, "Air Brake Systems."

Potential Risk:
An increase in stopping distance without warning increases the risk of crash.
FREE Recall Solution:
Newmar will notify owners, and Spartan dealers will inspect and replace the brake relay valve, if necessary, free of charge. The recall began June 20, 2019. Owners may contact Newmar customer service at 1-800-731-8300 or Spartan customer service at 1-800-543-5008. Newmar's number for this recall is 19012.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local NEWMAR dealer to schedule your FREE recall repair.
Manufacturer: NEWMAR
Mfg Campaign: 19012
Notice Date: Jun 20, 2019
Recall Date: May 20, 2019
Newmar Corporation
NHTSA Campaign: 18V859000 SAFETY RECALL
308 Vehicles Affected
Recall Date: Dec 4, 2018
Safety Issue:

Newmar Corporation (Newmar) is recalling certain 2018-2019 Newmar Essex, Ventana LE, Ventana, London Aire, and Mountain Aire vehicles. The brake caliper mounting bolts may not have been sufficiently tightened.

Potential Risk:
Loose brake caliper mounting bolts can reduce brake effectiveness, increasing the risk of a crash.
FREE Recall Solution:
Newmar has notified owners, and Daimler Trucks North America dealers will inspect and tighten the brake caliper mounting bolts, free of charge. The recall began January 10, 2019. Owners may contact Newmar customer service at 1-800-731-8300. Newmar's number for this recall is 18V-703.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local NEWMAR dealer to schedule your FREE recall repair.
Manufacturer: NEWMAR
Mfg Campaign: 18V-703
Notice Date: Jan 10, 2019
Recall Date: Dec 4, 2018
Newmar Corporation
NHTSA Campaign: 18V518000 SAFETY RECALL
239 Vehicles Affected
Recall Date: Aug 6, 2018
Safety Issue:

Newmar Corporation (Newmar) is recalling certain 2018-2019 Newmar Ventana LE, Mountain Aire, Essex, Ventana, Dutch Star, New Aire, London Aire and King Aire motorhomes. The affected vehicles have entry doors that have latch rods that may be improperly adjusted, allowing the door to open during transit.

Potential Risk:
If the door opens during transit, it can increase the risk of injury or a crash.
FREE Recall Solution:
Newmar will notify owners, and dealers will readjust the door latch rod, free of charge. The recall began September 5, 2018. Owners may contact Newmar customer service at 1-800-731-8300.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local NEWMAR dealer to schedule your FREE recall repair.
Manufacturer: NEWMAR
Notice Date: Sep 5, 2018
Recall Date: Aug 6, 2018
Newmar Corporation
NHTSA Campaign: 18V387000 SAFETY RECALL
77 Vehicles Affected
Recall Date: Jun 8, 2018
Safety Issue:

Newmar Corporation (Newmar) is recalling certain 2018-2019 Newmar Mountain Aire, London Aire, Essex, and King Aire motorhomes. These vehicles are equipped with windshield wipers that may have an incorrect bend, possibly preventing the wiper arms from properly contacting the windshield. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 104, "Windshield Wiping and Washing Systems."

Potential Risk:
If the windshield wipers do not properly contact the windshield, the driver's visibility may be reduced, increasing the risk of a crash.
FREE Recall Solution:
Newmar will notify owners, and dealers will replace the wiper arms, free of charge. The recall began on August 3, 2018. Owners may contact Newmar customer service at 1-800-731-8300.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local NEWMAR dealer to schedule your FREE recall repair.
Manufacturer: NEWMAR
Notice Date: Aug 3, 2018
Recall Date: Jun 8, 2018

Consumer Complaints

5 Complaints
Newmar Corporation
Campaign: 11541209 Other
Aug 28, 2023
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

The Back up camera and 360 camera fail frequently. The rear camera video will interminably go blank when backing. It will also sometimes change to the front view camera view which almost caused an accident in heavy freeway traffic because I thought I lost my trailer. I have had to replace 3 camera in 3 years and both Newmar and the camera manufacture Riverpark/Xicte have no solutions. Now the latest is to start replacing cables. The is a well known problem among RV owners.

Corrective Action:

The Back up camera and 360 camera fail frequently. The rear camera video will interminably go blank when backing. It will also sometimes change to the front view camera view which almost caused an accident in heavy freeway traffic because I thought I lost my trailer. I have had to replace 3 camera in 3 years and both Newmar and the camera manufacture Riverpark/Xicte have no solutions. Now the latest is to start replacing cables. The is a well known problem among RV owners.

Additional Notes:

The Back up camera and 360 camera fail frequently. The rear camera video will interminably go blank when backing. It will also sometimes change to the front view camera view which almost caused an accident in heavy freeway traffic because I thought I lost my trailer. I have had to replace 3 camera in 3 years and both Newmar and the camera manufacture Riverpark/Xicte have no solutions. Now the latest is to start replacing cables. The is a well known problem among RV owners.

Manufacturer: NEWMAR
Mfg Campaign: 11541209
Notice Date: Aug 28, 2023
Recall Date: Aug 28, 2023
Newmar Corporation
Campaign: 11425360 Other
Jul 18, 2021
Defect Description:

ENGINE

Potential Consequences:

While staying at a campground in Creede, Colorado my motorhome displayed several fault codes relating to the emissions system. I immediately called Spartan (the chassis manufacturer) to report the faults and they explained my Def Head sensor had failed and that I should try to get to an authorized service center as ASAP. So the following morning I left Creede ( a remote location that is far away from any authorized service provider) in route to Fredrick, Colorado, the closest service provider. I made it to Littleton, Colorado, 25 miles south of Fredrick when the engine derated to around 5 miles per hour. I then had to arrange to have my 45’ motorhome towed the remaining 25 miles. Fortunately for me, the derating happened at a truck stop so I was able to safely maneuver the vehicle to a spot to await the towing company. However, this could have been tremendously hazardous had the derating occurred on the highway, for me, my fellow drivers and the towing company personnel. Now Spartan, the chassis manufacturer that is responsible for the Def Head senor is telling me it may be 3 months until they can provide a replacement part and I should just be patient. Fortunately we have friends in Denver that we are able to stay with for a few weeks while we wait, but we may be forced to rent hotel rooms to wait out the part turn around. We explained to Spartan that we live in Land O Lakes, Florida and are for all intents and purposes we are stranded and are forced to bear great financial burden until Spartan decides to send the service provider the parts. It is also our understanding through communications with fellow RV’rs this same cycle is happening with great frequency putting lives at great risk and financial hardships. I certainly hope you can take action to cause Spartan to action to provide either the parts required to solve this very well known problem with the def head sensor components or at least a temporary fix to enable the vehicles to be driven.

Corrective Action:

While staying at a campground in Creede, Colorado my motorhome displayed several fault codes relating to the emissions system. I immediately called Spartan (the chassis manufacturer) to report the faults and they explained my Def Head sensor had failed and that I should try to get to an authorized service center as ASAP. So the following morning I left Creede ( a remote location that is far away from any authorized service provider) in route to Fredrick, Colorado, the closest service provider. I made it to Littleton, Colorado, 25 miles south of Fredrick when the engine derated to around 5 miles per hour. I then had to arrange to have my 45’ motorhome towed the remaining 25 miles. Fortunately for me, the derating happened at a truck stop so I was able to safely maneuver the vehicle to a spot to await the towing company. However, this could have been tremendously hazardous had the derating occurred on the highway, for me, my fellow drivers and the towing company personnel. Now Spartan, the chassis manufacturer that is responsible for the Def Head senor is telling me it may be 3 months until they can provide a replacement part and I should just be patient. Fortunately we have friends in Denver that we are able to stay with for a few weeks while we wait, but we may be forced to rent hotel rooms to wait out the part turn around. We explained to Spartan that we live in Land O Lakes, Florida and are for all intents and purposes we are stranded and are forced to bear great financial burden until Spartan decides to send the service provider the parts. It is also our understanding through communications with fellow RV’rs this same cycle is happening with great frequency putting lives at great risk and financial hardships. I certainly hope you can take action to cause Spartan to action to provide either the parts required to solve this very well known problem with the def head sensor components or at least a temporary fix to enable the vehicles to be driven.

Additional Notes:

While staying at a campground in Creede, Colorado my motorhome displayed several fault codes relating to the emissions system. I immediately called Spartan (the chassis manufacturer) to report the faults and they explained my Def Head sensor had failed and that I should try to get to an authorized service center as ASAP. So the following morning I left Creede ( a remote location that is far away from any authorized service provider) in route to Fredrick, Colorado, the closest service provider. I made it to Littleton, Colorado, 25 miles south of Fredrick when the engine derated to around 5 miles per hour. I then had to arrange to have my 45’ motorhome towed the remaining 25 miles. Fortunately for me, the derating happened at a truck stop so I was able to safely maneuver the vehicle to a spot to await the towing company. However, this could have been tremendously hazardous had the derating occurred on the highway, for me, my fellow drivers and the towing company personnel. Now Spartan, the chassis manufacturer that is responsible for the Def Head senor is telling me it may be 3 months until they can provide a replacement part and I should just be patient. Fortunately we have friends in Denver that we are able to stay with for a few weeks while we wait, but we may be forced to rent hotel rooms to wait out the part turn around. We explained to Spartan that we live in Land O Lakes, Florida and are for all intents and purposes we are stranded and are forced to bear great financial burden until Spartan decides to send the service provider the parts. It is also our understanding through communications with fellow RV’rs this same cycle is happening with great frequency putting lives at great risk and financial hardships. I certainly hope you can take action to cause Spartan to action to provide either the parts required to solve this very well known problem with the def head sensor components or at least a temporary fix to enable the vehicles to be driven.

Manufacturer: NEWMAR
Mfg Campaign: 11425360
Notice Date: Jul 18, 2021
Recall Date: Jul 18, 2021
Newmar Corporation
Campaign: 11425360 Other
Jul 18, 2021
Defect Description:

FUEL/PROPULSION SYSTEM

Potential Consequences:

While staying at a campground in Creede, Colorado my motorhome displayed several fault codes relating to the emissions system. I immediately called Spartan (the chassis manufacturer) to report the faults and they explained my Def Head sensor had failed and that I should try to get to an authorized service center as ASAP. So the following morning I left Creede ( a remote location that is far away from any authorized service provider) in route to Fredrick, Colorado, the closest service provider. I made it to Littleton, Colorado, 25 miles south of Fredrick when the engine derated to around 5 miles per hour. I then had to arrange to have my 45’ motorhome towed the remaining 25 miles. Fortunately for me, the derating happened at a truck stop so I was able to safely maneuver the vehicle to a spot to await the towing company. However, this could have been tremendously hazardous had the derating occurred on the highway, for me, my fellow drivers and the towing company personnel. Now Spartan, the chassis manufacturer that is responsible for the Def Head senor is telling me it may be 3 months until they can provide a replacement part and I should just be patient. Fortunately we have friends in Denver that we are able to stay with for a few weeks while we wait, but we may be forced to rent hotel rooms to wait out the part turn around. We explained to Spartan that we live in Land O Lakes, Florida and are for all intents and purposes we are stranded and are forced to bear great financial burden until Spartan decides to send the service provider the parts. It is also our understanding through communications with fellow RV’rs this same cycle is happening with great frequency putting lives at great risk and financial hardships. I certainly hope you can take action to cause Spartan to action to provide either the parts required to solve this very well known problem with the def head sensor components or at least a temporary fix to enable the vehicles to be driven.

Corrective Action:

While staying at a campground in Creede, Colorado my motorhome displayed several fault codes relating to the emissions system. I immediately called Spartan (the chassis manufacturer) to report the faults and they explained my Def Head sensor had failed and that I should try to get to an authorized service center as ASAP. So the following morning I left Creede ( a remote location that is far away from any authorized service provider) in route to Fredrick, Colorado, the closest service provider. I made it to Littleton, Colorado, 25 miles south of Fredrick when the engine derated to around 5 miles per hour. I then had to arrange to have my 45’ motorhome towed the remaining 25 miles. Fortunately for me, the derating happened at a truck stop so I was able to safely maneuver the vehicle to a spot to await the towing company. However, this could have been tremendously hazardous had the derating occurred on the highway, for me, my fellow drivers and the towing company personnel. Now Spartan, the chassis manufacturer that is responsible for the Def Head senor is telling me it may be 3 months until they can provide a replacement part and I should just be patient. Fortunately we have friends in Denver that we are able to stay with for a few weeks while we wait, but we may be forced to rent hotel rooms to wait out the part turn around. We explained to Spartan that we live in Land O Lakes, Florida and are for all intents and purposes we are stranded and are forced to bear great financial burden until Spartan decides to send the service provider the parts. It is also our understanding through communications with fellow RV’rs this same cycle is happening with great frequency putting lives at great risk and financial hardships. I certainly hope you can take action to cause Spartan to action to provide either the parts required to solve this very well known problem with the def head sensor components or at least a temporary fix to enable the vehicles to be driven.

Additional Notes:

While staying at a campground in Creede, Colorado my motorhome displayed several fault codes relating to the emissions system. I immediately called Spartan (the chassis manufacturer) to report the faults and they explained my Def Head sensor had failed and that I should try to get to an authorized service center as ASAP. So the following morning I left Creede ( a remote location that is far away from any authorized service provider) in route to Fredrick, Colorado, the closest service provider. I made it to Littleton, Colorado, 25 miles south of Fredrick when the engine derated to around 5 miles per hour. I then had to arrange to have my 45’ motorhome towed the remaining 25 miles. Fortunately for me, the derating happened at a truck stop so I was able to safely maneuver the vehicle to a spot to await the towing company. However, this could have been tremendously hazardous had the derating occurred on the highway, for me, my fellow drivers and the towing company personnel. Now Spartan, the chassis manufacturer that is responsible for the Def Head senor is telling me it may be 3 months until they can provide a replacement part and I should just be patient. Fortunately we have friends in Denver that we are able to stay with for a few weeks while we wait, but we may be forced to rent hotel rooms to wait out the part turn around. We explained to Spartan that we live in Land O Lakes, Florida and are for all intents and purposes we are stranded and are forced to bear great financial burden until Spartan decides to send the service provider the parts. It is also our understanding through communications with fellow RV’rs this same cycle is happening with great frequency putting lives at great risk and financial hardships. I certainly hope you can take action to cause Spartan to action to provide either the parts required to solve this very well known problem with the def head sensor components or at least a temporary fix to enable the vehicles to be driven.

Manufacturer: NEWMAR
Mfg Campaign: 11425360
Notice Date: Jul 18, 2021
Recall Date: Jul 18, 2021
Newmar Corporation
Campaign: 11425242 Other
Jul 17, 2021
Defect Description:

ENGINE

Potential Consequences:

For no reason started getting codes for low D.E.F and then buzzers and finally engine light for engine derate. Called Spartan, which is the chassis manufacture. Was told that the they were having a lot of problems with the DEF head and to leave it in a safe place because replacement parts were not available. Stated it could be 1 to 2 months before a part would be available. I was over 700 miles from home and not very happy about leaving a half million dollar motorhome in the middle of no where. So I drove it with lights and buzzers going of and finally made it home. My understanding is that there are hundreds of cases like mine and don't understand why Spartan has not recalled and fixed this problem.

Corrective Action:

For no reason started getting codes for low D.E.F and then buzzers and finally engine light for engine derate. Called Spartan, which is the chassis manufacture. Was told that the they were having a lot of problems with the DEF head and to leave it in a safe place because replacement parts were not available. Stated it could be 1 to 2 months before a part would be available. I was over 700 miles from home and not very happy about leaving a half million dollar motorhome in the middle of no where. So I drove it with lights and buzzers going of and finally made it home. My understanding is that there are hundreds of cases like mine and don't understand why Spartan has not recalled and fixed this problem.

Additional Notes:

For no reason started getting codes for low D.E.F and then buzzers and finally engine light for engine derate. Called Spartan, which is the chassis manufacture. Was told that the they were having a lot of problems with the DEF head and to leave it in a safe place because replacement parts were not available. Stated it could be 1 to 2 months before a part would be available. I was over 700 miles from home and not very happy about leaving a half million dollar motorhome in the middle of no where. So I drove it with lights and buzzers going of and finally made it home. My understanding is that there are hundreds of cases like mine and don't understand why Spartan has not recalled and fixed this problem.

Manufacturer: NEWMAR
Mfg Campaign: 11425242
Notice Date: Jul 17, 2021
Recall Date: Jul 17, 2021
Newmar Corporation
Campaign: 11415690 Other
May 8, 2021
Defect Description:

WHEELS

Potential Consequences:

SIDEWALL SEPARATION FAILURE FOUND DURING A SAFETY CHECK

Corrective Action:

SIDEWALL SEPARATION FAILURE FOUND DURING A SAFETY CHECK

Additional Notes:

SIDEWALL SEPARATION FAILURE FOUND DURING A SAFETY CHECK

Manufacturer: NEWMAR
Mfg Campaign: 11415690
Notice Date: May 8, 2021
Recall Date: May 8, 2021

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