NEWMAR KOUNTRY STAR 2022

Complete listing of complaints and recalls for this vehicle

6
Complaints
4
Recalls

Complaints & Recalls

6 Complaints 4 Recalls

Official Safety Recalls - Important!

4 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Newmar Corporation
NHTSA Campaign: 22V584000 SAFETY RECALL
1.1K Vehicles Affected
Recall Date: Aug 4, 2022
Safety Issue:

Newmar Corporation (Newmar) is recalling certain 2022 Mountain Aire, Dutch Star, Ventana, 2021-2023 Bay Star, Canyon Star, and 2022-2023 Kountry Star, and Bay Star Sport motorhomes. The service valves on the LPG tanks may be improperly connected, which can cause a propane leak.

Potential Risk:
A propane leak in the presence of an ignition source can increase the risk of a fire.
FREE Recall Solution:
Dealers will inspect and replace the service valves, as necessary, free of charge. Owner notification letters were mailed on September 30, 2022. Owners may contact Newmar's customer service at 1-800-731-8300.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local NEWMAR dealer to schedule your FREE recall repair.
Manufacturer: NEWMAR
Notice Date: Sep 30, 2022
Recall Date: Aug 4, 2022
Newmar Corporation
NHTSA Campaign: 22V234000 SAFETY RECALL
5K Vehicles Affected
Recall Date: Apr 11, 2022
Safety Issue:

Newmar Corporation (Newmar) is recalling certain 2019-2022 Bay Star, Bay Star Sport, Ventana, Dutch Star, New Aire, Canyon Star, 2019 Ventana LE, 2020-2022 Kountry Star, 2019-2020 Mountain Aire, London Aire, Essex, and 2021 Super Star vehicles. The wiring under the seats may be incorrectly secured, which can lead to a pinched wire in the seat adjustment mechanism and cause an electrical short circuit.

Potential Risk:
A short circuit increases the risk of a fire.
FREE Recall Solution:
Dealers will inspect and secure the wiring, adding circuit breaker and fuse protection as necessary, free of charge. Owner notification letters are expected to be mailed on June 10, 2022. Owners may contact Newmar's customer service at 1-800-731-8300.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local NEWMAR dealer to schedule your FREE recall repair.
Manufacturer: NEWMAR
Notice Date: Jun 10, 2022
Recall Date: Apr 11, 2022
Newmar Corporation
NHTSA Campaign: 22V166000 SAFETY RECALL
1.3K Vehicles Affected
Recall Date: Mar 17, 2022
Safety Issue:

Newmar Corporation (Newmar) is recalling certain 2021-2022 New Aire, Essex, King Aire, Ventana, Kountry Star, London Aire, Dutch Star and Mountain Aire motorhomes. The upper bolt connecting the steering column may not have been properly tightened, causing the nut to loosen off the bolt, potentially resulting in loss of steering control.

Potential Risk:
Loss of steering control increases the risk of a crash.
FREE Recall Solution:
Dealers will inspect and tighten the upper and lower bolts as necessary, free of charge. Owner notification letters were mailed on May 16, 2022. Owners may contact Newmar's customer service at 1-800-731-8300.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local NEWMAR dealer to schedule your FREE recall repair.
Manufacturer: NEWMAR
Notice Date: May 16, 2022
Recall Date: Mar 17, 2022
Newmar Corporation
NHTSA Campaign: 21V542000 SAFETY RECALL
11 Vehicles Affected
Recall Date: Jul 20, 2021
Safety Issue:

Newmar Corporation (Newmar) is recalling certain 2021-2022 Kountry Star and 2021 Ventana motorhomes. The tie rod clamps may be loose, which could result in loose tie rod ends that could break or detach.

Potential Risk:
Detached or broken tie rod ends can result in steering loss, increasing the risk of a crash.
FREE Recall Solution:
Dealers will replace the tie rod clamp bolts and nuts, free of charge. Owner notification letters were mailed on February 9, 2022. Owners may contact Newmar customer service at 1-800-731-8300. Newmar's number for this recall is FL-888.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local NEWMAR dealer to schedule your FREE recall repair.
Manufacturer: NEWMAR
Mfg Campaign: FL-888
Notice Date: Feb 9, 2022
Recall Date: Jul 20, 2021

Consumer Complaints

6 Complaints
Newmar Corporation
Campaign: 11535703 Other
Aug 1, 2023
Defect Description:

STEERING

Potential Consequences:

The contact owns a 2022 Newmar Kountry Star RV. The contact stated that while driving at various speeds over a bump in the roadway, the comfort drive feature failed to operate as designed. Due to the failure, excessive effort was needed to steer the RV. The contact stated that after restarting the RV, the feature was reset and resumed normal operation. The vehicle was taken to a dealer where the feature was reprogrammed; however, the failure returned soon after service. The contact notified the dealer of the failure and was informed that the steering column needed to be replaced. The manufacturer was notified of the failure. The RV was not repaired. The failure mileage was approximately 13,000.

Corrective Action:

The contact owns a 2022 Newmar Kountry Star RV. The contact stated that while driving at various speeds over a bump in the roadway, the comfort drive feature failed to operate as designed. Due to the failure, excessive effort was needed to steer the RV. The contact stated that after restarting the RV, the feature was reset and resumed normal operation. The vehicle was taken to a dealer where the feature was reprogrammed; however, the failure returned soon after service. The contact notified the dealer of the failure and was informed that the steering column needed to be replaced. The manufacturer was notified of the failure. The RV was not repaired. The failure mileage was approximately 13,000.

Additional Notes:

The contact owns a 2022 Newmar Kountry Star RV. The contact stated that while driving at various speeds over a bump in the roadway, the comfort drive feature failed to operate as designed. Due to the failure, excessive effort was needed to steer the RV. The contact stated that after restarting the RV, the feature was reset and resumed normal operation. The vehicle was taken to a dealer where the feature was reprogrammed; however, the failure returned soon after service. The contact notified the dealer of the failure and was informed that the steering column needed to be replaced. The manufacturer was notified of the failure. The RV was not repaired. The failure mileage was approximately 13,000.

Manufacturer: NEWMAR
Mfg Campaign: 11535703
Notice Date: Aug 1, 2023
Recall Date: Aug 1, 2023
Newmar Corporation
Campaign: 11535703 Other
Aug 1, 2023
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

The contact owns a 2022 Newmar Kountry Star RV. The contact stated that while driving at various speeds over a bump in the roadway, the comfort drive feature failed to operate as designed. Due to the failure, excessive effort was needed to steer the RV. The contact stated that after restarting the RV, the feature was reset and resumed normal operation. The vehicle was taken to a dealer where the feature was reprogrammed; however, the failure returned soon after service. The contact notified the dealer of the failure and was informed that the steering column needed to be replaced. The manufacturer was notified of the failure. The RV was not repaired. The failure mileage was approximately 13,000.

Corrective Action:

The contact owns a 2022 Newmar Kountry Star RV. The contact stated that while driving at various speeds over a bump in the roadway, the comfort drive feature failed to operate as designed. Due to the failure, excessive effort was needed to steer the RV. The contact stated that after restarting the RV, the feature was reset and resumed normal operation. The vehicle was taken to a dealer where the feature was reprogrammed; however, the failure returned soon after service. The contact notified the dealer of the failure and was informed that the steering column needed to be replaced. The manufacturer was notified of the failure. The RV was not repaired. The failure mileage was approximately 13,000.

Additional Notes:

The contact owns a 2022 Newmar Kountry Star RV. The contact stated that while driving at various speeds over a bump in the roadway, the comfort drive feature failed to operate as designed. Due to the failure, excessive effort was needed to steer the RV. The contact stated that after restarting the RV, the feature was reset and resumed normal operation. The vehicle was taken to a dealer where the feature was reprogrammed; however, the failure returned soon after service. The contact notified the dealer of the failure and was informed that the steering column needed to be replaced. The manufacturer was notified of the failure. The RV was not repaired. The failure mileage was approximately 13,000.

Manufacturer: NEWMAR
Mfg Campaign: 11535703
Notice Date: Aug 1, 2023
Recall Date: Aug 1, 2023
Newmar Corporation
Campaign: 11486255 Other
Sep 25, 2022
Defect Description:

STEERING

Potential Consequences:

The Comfort Drive system on the Kountry Star has failed 12 times in the first year (7500 miles). Eleven of the faults have been while driving and once while sitting still. Vehicle was checked by Freightliner shop who in turn spoke to Newmar. Newmar advice was the system was functioning properly! On a 1200 mile trip earlier this month the system failed 3 separate times. When faults are thrown, an error is displayed on dash staring, “Steering Effort CTRL Disabled”. Suddenly it appears to NOT have power steering. Under a stand an occasional fault however this is excessive and presents a danger.

Corrective Action:

The Comfort Drive system on the Kountry Star has failed 12 times in the first year (7500 miles). Eleven of the faults have been while driving and once while sitting still. Vehicle was checked by Freightliner shop who in turn spoke to Newmar. Newmar advice was the system was functioning properly! On a 1200 mile trip earlier this month the system failed 3 separate times. When faults are thrown, an error is displayed on dash staring, “Steering Effort CTRL Disabled”. Suddenly it appears to NOT have power steering. Under a stand an occasional fault however this is excessive and presents a danger.

Additional Notes:

The Comfort Drive system on the Kountry Star has failed 12 times in the first year (7500 miles). Eleven of the faults have been while driving and once while sitting still. Vehicle was checked by Freightliner shop who in turn spoke to Newmar. Newmar advice was the system was functioning properly! On a 1200 mile trip earlier this month the system failed 3 separate times. When faults are thrown, an error is displayed on dash staring, “Steering Effort CTRL Disabled”. Suddenly it appears to NOT have power steering. Under a stand an occasional fault however this is excessive and presents a danger.

Manufacturer: NEWMAR
Mfg Campaign: 11486255
Notice Date: Sep 25, 2022
Recall Date: Sep 25, 2022
Newmar Corporation
Campaign: 11486255 Other
Sep 25, 2022
Defect Description:

LANE DEPARTURE: ASSIST

Potential Consequences:

The Comfort Drive system on the Kountry Star has failed 12 times in the first year (7500 miles). Eleven of the faults have been while driving and once while sitting still. Vehicle was checked by Freightliner shop who in turn spoke to Newmar. Newmar advice was the system was functioning properly! On a 1200 mile trip earlier this month the system failed 3 separate times. When faults are thrown, an error is displayed on dash staring, “Steering Effort CTRL Disabled”. Suddenly it appears to NOT have power steering. Under a stand an occasional fault however this is excessive and presents a danger.

Corrective Action:

The Comfort Drive system on the Kountry Star has failed 12 times in the first year (7500 miles). Eleven of the faults have been while driving and once while sitting still. Vehicle was checked by Freightliner shop who in turn spoke to Newmar. Newmar advice was the system was functioning properly! On a 1200 mile trip earlier this month the system failed 3 separate times. When faults are thrown, an error is displayed on dash staring, “Steering Effort CTRL Disabled”. Suddenly it appears to NOT have power steering. Under a stand an occasional fault however this is excessive and presents a danger.

Additional Notes:

The Comfort Drive system on the Kountry Star has failed 12 times in the first year (7500 miles). Eleven of the faults have been while driving and once while sitting still. Vehicle was checked by Freightliner shop who in turn spoke to Newmar. Newmar advice was the system was functioning properly! On a 1200 mile trip earlier this month the system failed 3 separate times. When faults are thrown, an error is displayed on dash staring, “Steering Effort CTRL Disabled”. Suddenly it appears to NOT have power steering. Under a stand an occasional fault however this is excessive and presents a danger.

Manufacturer: NEWMAR
Mfg Campaign: 11486255
Notice Date: Sep 25, 2022
Recall Date: Sep 25, 2022
Newmar Corporation
Campaign: 11471882 Other
Jun 30, 2022
Defect Description:

SERVICE BRAKES

Potential Consequences:

Four times since taking possession of this 2022 RV, a red warning was displayed on the screen saying “Park Brake Not Set”. This requires the operator to insure the brake is actually set, chock tires and act to prevent movement. This exposes the operator and those nearby to potential injury or death. In addition, the “Steering Effort Control Disabled” yellow warning appears with the previous warning. Freightliner and Newmar states that a red warning requires immediate corrective action. While this problem has not been confirmed by a dealer or independent service center, multiple owners of this model year have stated this occurs. This vehicle has not been inspected as the dealership advised to just “monitor’ the problem and log any reoccurrence. Warnings in red and yellow appeared on Feb 11, 2022, April 34, 2022 and June 30 2022. Photos of both warnings are uploaded.

Corrective Action:

Four times since taking possession of this 2022 RV, a red warning was displayed on the screen saying “Park Brake Not Set”. This requires the operator to insure the brake is actually set, chock tires and act to prevent movement. This exposes the operator and those nearby to potential injury or death. In addition, the “Steering Effort Control Disabled” yellow warning appears with the previous warning. Freightliner and Newmar states that a red warning requires immediate corrective action. While this problem has not been confirmed by a dealer or independent service center, multiple owners of this model year have stated this occurs. This vehicle has not been inspected as the dealership advised to just “monitor’ the problem and log any reoccurrence. Warnings in red and yellow appeared on Feb 11, 2022, April 34, 2022 and June 30 2022. Photos of both warnings are uploaded.

Additional Notes:

Four times since taking possession of this 2022 RV, a red warning was displayed on the screen saying “Park Brake Not Set”. This requires the operator to insure the brake is actually set, chock tires and act to prevent movement. This exposes the operator and those nearby to potential injury or death. In addition, the “Steering Effort Control Disabled” yellow warning appears with the previous warning. Freightliner and Newmar states that a red warning requires immediate corrective action. While this problem has not been confirmed by a dealer or independent service center, multiple owners of this model year have stated this occurs. This vehicle has not been inspected as the dealership advised to just “monitor’ the problem and log any reoccurrence. Warnings in red and yellow appeared on Feb 11, 2022, April 34, 2022 and June 30 2022. Photos of both warnings are uploaded.

Manufacturer: NEWMAR
Mfg Campaign: 11471882
Notice Date: Jun 30, 2022
Recall Date: Jun 30, 2022
Newmar Corporation
Campaign: 11471882 Other
Jun 30, 2022
Defect Description:

STEERING

Potential Consequences:

Four times since taking possession of this 2022 RV, a red warning was displayed on the screen saying “Park Brake Not Set”. This requires the operator to insure the brake is actually set, chock tires and act to prevent movement. This exposes the operator and those nearby to potential injury or death. In addition, the “Steering Effort Control Disabled” yellow warning appears with the previous warning. Freightliner and Newmar states that a red warning requires immediate corrective action. While this problem has not been confirmed by a dealer or independent service center, multiple owners of this model year have stated this occurs. This vehicle has not been inspected as the dealership advised to just “monitor’ the problem and log any reoccurrence. Warnings in red and yellow appeared on Feb 11, 2022, April 34, 2022 and June 30 2022. Photos of both warnings are uploaded.

Corrective Action:

Four times since taking possession of this 2022 RV, a red warning was displayed on the screen saying “Park Brake Not Set”. This requires the operator to insure the brake is actually set, chock tires and act to prevent movement. This exposes the operator and those nearby to potential injury or death. In addition, the “Steering Effort Control Disabled” yellow warning appears with the previous warning. Freightliner and Newmar states that a red warning requires immediate corrective action. While this problem has not been confirmed by a dealer or independent service center, multiple owners of this model year have stated this occurs. This vehicle has not been inspected as the dealership advised to just “monitor’ the problem and log any reoccurrence. Warnings in red and yellow appeared on Feb 11, 2022, April 34, 2022 and June 30 2022. Photos of both warnings are uploaded.

Additional Notes:

Four times since taking possession of this 2022 RV, a red warning was displayed on the screen saying “Park Brake Not Set”. This requires the operator to insure the brake is actually set, chock tires and act to prevent movement. This exposes the operator and those nearby to potential injury or death. In addition, the “Steering Effort Control Disabled” yellow warning appears with the previous warning. Freightliner and Newmar states that a red warning requires immediate corrective action. While this problem has not been confirmed by a dealer or independent service center, multiple owners of this model year have stated this occurs. This vehicle has not been inspected as the dealership advised to just “monitor’ the problem and log any reoccurrence. Warnings in red and yellow appeared on Feb 11, 2022, April 34, 2022 and June 30 2022. Photos of both warnings are uploaded.

Manufacturer: NEWMAR
Mfg Campaign: 11471882
Notice Date: Jun 30, 2022
Recall Date: Jun 30, 2022

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