Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Newmar Corporation
Safety Issue:
Newmar Corporation (Newmar) is recalling certain 2022-2023 Dutch Star, Mountain Aire, London Aire, Essex, and 2016 London Aire motorhomes. The pedestal mounting plate may be improperly welded, causing the plate to separate and the seat assembly to loosen or detach. As such, these seat assemblies fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, Seating Systems,", and number 210, "Seat belt assembly anchorages."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 608 RSB
Recall Date: Jan 17, 2024
Newmar Corporation
Safety Issue:
Newmar Corporation (Newmar) is recalling certain 2023 Dutch Star motorhomes. The adjustable brake pedal may come into contact with the dash panel, resulting in unintentional brake engagement, which can cause the brakes to overheat and fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Oct 7, 2022
Newmar Corporation
Safety Issue:
Newmar Corporation (Newmar) is recalling certain 2022 Super Star, Ventana, 2022-2023 New Aire, Essex, Dutch Star, and Mountain Aire motorhomes equipped with International Thermal Research powered heaters. These heaters could have an incorrect fuel line installed that may leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Aug 4, 2022
Consumer Complaints
2 ComplaintsNewmar Corporation
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
I experienced unintended collision braking with dash warnings flashing. I was trying to accelerate from a side street onto a two-lane state highway. The motorhome came to a complete stop after getting up to about 30-35 MPH. After an extraordinarily long minute or so I was able to accelerate a second time and the motorhome did unintended braking a second time! It was very scary because I was blocking a busy highway in one direction, and I was not sure what to do. I finally turned the engine off, turned the ignition key on, and waited to make sure the engine and dash system completely rebooted before starting the engine (this is what I normally do). I was then able to accelerate up to speed. The vehicles behind me had to brake hard to avoid running into my motorhome during the collision braking, they then had a challenging time passing me safely due to my generous size, and my stress level was extremely high. By coincidence I was taking the motorhome to be serviced for other items that morning. While on my way to the dealership a CMS Fault warning was displayed for the first time. I safely stopped the motorhome at a rest stop and restarted the engine. This turned the CMS Fault warning off. The Newmar dealer is to diagnosis the problem with Newmar's technical support. I have not picked up my motorhome as of July 5, 2024, so I do not know if the CMS Fault is fixed. I did not get any warnings before the unintended braking, only the CMS Fault warning afterwards. I do not know what fault codes the dealership may have read in the CMS control module, and I do not know if the dealership has replaced or adjusted any components at this time.
Corrective Action:
I experienced unintended collision braking with dash warnings flashing. I was trying to accelerate from a side street onto a two-lane state highway. The motorhome came to a complete stop after getting up to about 30-35 MPH. After an extraordinarily long minute or so I was able to accelerate a second time and the motorhome did unintended braking a second time! It was very scary because I was blocking a busy highway in one direction, and I was not sure what to do. I finally turned the engine off, turned the ignition key on, and waited to make sure the engine and dash system completely rebooted before starting the engine (this is what I normally do). I was then able to accelerate up to speed. The vehicles behind me had to brake hard to avoid running into my motorhome during the collision braking, they then had a challenging time passing me safely due to my generous size, and my stress level was extremely high. By coincidence I was taking the motorhome to be serviced for other items that morning. While on my way to the dealership a CMS Fault warning was displayed for the first time. I safely stopped the motorhome at a rest stop and restarted the engine. This turned the CMS Fault warning off. The Newmar dealer is to diagnosis the problem with Newmar's technical support. I have not picked up my motorhome as of July 5, 2024, so I do not know if the CMS Fault is fixed. I did not get any warnings before the unintended braking, only the CMS Fault warning afterwards. I do not know what fault codes the dealership may have read in the CMS control module, and I do not know if the dealership has replaced or adjusted any components at this time.
Additional Notes:
I experienced unintended collision braking with dash warnings flashing. I was trying to accelerate from a side street onto a two-lane state highway. The motorhome came to a complete stop after getting up to about 30-35 MPH. After an extraordinarily long minute or so I was able to accelerate a second time and the motorhome did unintended braking a second time! It was very scary because I was blocking a busy highway in one direction, and I was not sure what to do. I finally turned the engine off, turned the ignition key on, and waited to make sure the engine and dash system completely rebooted before starting the engine (this is what I normally do). I was then able to accelerate up to speed. The vehicles behind me had to brake hard to avoid running into my motorhome during the collision braking, they then had a challenging time passing me safely due to my generous size, and my stress level was extremely high. By coincidence I was taking the motorhome to be serviced for other items that morning. While on my way to the dealership a CMS Fault warning was displayed for the first time. I safely stopped the motorhome at a rest stop and restarted the engine. This turned the CMS Fault warning off. The Newmar dealer is to diagnosis the problem with Newmar's technical support. I have not picked up my motorhome as of July 5, 2024, so I do not know if the CMS Fault is fixed. I did not get any warnings before the unintended braking, only the CMS Fault warning afterwards. I do not know what fault codes the dealership may have read in the CMS control module, and I do not know if the dealership has replaced or adjusted any components at this time.
Mfg Campaign: 11599190
Recall Date: Jul 5, 2024
Newmar Corporation
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The 2023 Newmar Dutch Star 4326 with a Freightliner Custom Chassis was built without an exterior temperature gauge. This is the first vehicle I've seen like this in many years. I'm on our first trip with my family onboard and we're driving thru the NC mountains in a wintery mix with temperatures varying from above to below freezing. I'm very nervous not knowing when the roads will begin to ice over on treacherous roads. I've discussed with Newmar and Freightliner and they both just say they don't know why it's not there and that they cannot add it. I see this as a major safety issue and recommend a recall to have them installed. There are many people driving these 52,000 lb rigs who do not have much experience. Please help us save lives.
Corrective Action:
The 2023 Newmar Dutch Star 4326 with a Freightliner Custom Chassis was built without an exterior temperature gauge. This is the first vehicle I've seen like this in many years. I'm on our first trip with my family onboard and we're driving thru the NC mountains in a wintery mix with temperatures varying from above to below freezing. I'm very nervous not knowing when the roads will begin to ice over on treacherous roads. I've discussed with Newmar and Freightliner and they both just say they don't know why it's not there and that they cannot add it. I see this as a major safety issue and recommend a recall to have them installed. There are many people driving these 52,000 lb rigs who do not have much experience. Please help us save lives.
Additional Notes:
The 2023 Newmar Dutch Star 4326 with a Freightliner Custom Chassis was built without an exterior temperature gauge. This is the first vehicle I've seen like this in many years. I'm on our first trip with my family onboard and we're driving thru the NC mountains in a wintery mix with temperatures varying from above to below freezing. I'm very nervous not knowing when the roads will begin to ice over on treacherous roads. I've discussed with Newmar and Freightliner and they both just say they don't know why it's not there and that they cannot add it. I see this as a major safety issue and recommend a recall to have them installed. There are many people driving these 52,000 lb rigs who do not have much experience. Please help us save lives.
Mfg Campaign: 11506852
Recall Date: Feb 12, 2023
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