Complaints & Recalls
Official Safety Recalls - Important!
17 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Newmar Corporation
Safety Issue:
Newmar Corporation (Newmar) is recalling certain 2019-2022 Bay Star, Bay Star Sport, Ventana, Dutch Star, New Aire, Canyon Star, 2019 Ventana LE, 2020-2022 Kountry Star, 2019-2020 Mountain Aire, London Aire, Essex, and 2021 Super Star vehicles. The wiring under the seats may be incorrectly secured, which can lead to a pinched wire in the seat adjustment mechanism and cause an electrical short circuit.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Apr 11, 2022
Newmar Corporation
Safety Issue:
Newmar Corporation (Newmar) is recalling certain 2021-2022 New Aire, Essex, King Aire, Ventana, Kountry Star, London Aire, Dutch Star and Mountain Aire motorhomes. The upper bolt connecting the steering column may not have been properly tightened, causing the nut to loosen off the bolt, potentially resulting in loss of steering control.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Mar 17, 2022
Newmar Corporation
Safety Issue:
Newmar Corporation (Newmar) is recalling certain 2019-2021 London Aire, Dutch Star, Essex, King Aire, Mountain Aire, 2020-2021 Ventana, and 2021 New Aire recreational vehicles. The instrument cluster may intermittently go blank while the vehicle is in motion.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21V-589
Recall Date: Sep 9, 2021
Newmar Corporation
Safety Issue:
Newmar Corporation (Newmar) is recalling certain 2021-2022 Dutch Star, New Aire, and Ventana vehicles equipped with Cummins L9 diesel engines. A fuel leak may occur from the fuel hose between the fuel pump and the remote fuel filter head.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: DTNA #21V-556/FL-897
Recall Date: Aug 17, 2021
Newmar Corporation
Safety Issue:
Newmar Corporation (Newmar) is recalling certain 2021-2022 Dutch Star, New Aire, and Ventana motorhomes equipped with Cummins L9 diesel engines. A fuel leak may occur from the fuel hose between the fuel pump and the remote fuel filter head.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Cummins 21E-063
Recall Date: Aug 4, 2021
Newmar Corporation
Safety Issue:
Newmar Corporation (Newmar) is recalling certain 2019-2021 Bay Star, Ventana, New Aire, 2019-2020 Canyon Star, Bay Star Sport, Essex, King Aire, London Aire, Mountain Aire, 2018-2021 Dutch Star, 2020 Kountry Star, and 2019 Ventana LE recreational vehicles. The adhesive that bonds the vented portion of the window may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21E 047
Recall Date: Jul 27, 2021
Newmar Corporation
Safety Issue:
Newmar Corporation (Newmar) is recalling certain 2019 Mountain Aire, 2020-2021 New Aire, 2020-2022 Super Star, 2018-2021 Ventana, and Dutch Star vehicles equipped with certain Cummins diesel engines. The sealing washer may not seat correctly in the pilot boreholes, allowing the high-pressure fuel rail assembly to leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Cummins 21E-032
Recall Date: Jul 2, 2021
Newmar Corporation
Safety Issue:
Newmar Corporation (Newmar) is recalling certain 2017-2022 Dutch Star, 2017-2019 Mountain Aire, 2019-2021 Ventana and 2021 New Aire motorhomes. The sealing washer may not seat correctly in the pilot bore holes, allowing the high pressure fuel rail assembly to leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: Cummins 21E-032
Recall Date: May 20, 2021
Newmar Corporation
Safety Issue:
Newmar Corporation (Newmar) is recalling certain 2021 London Aire, Dutch Star, New Aire, Ventana, and Mountain Aire vehicles. The steering output shaft may be too short and could disengage from the steering input shaft.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21V-214
Recall Date: Apr 13, 2021
Newmar Corporation
Safety Issue:
Newmar Corporation (Newmar) is recalling certain 2021 Dutch Star, New Aire, and Ventana motorhomes. The adjustable brake pedal assembly may be missing a return spring. This may cause the brake lights to stay illuminated after the brake pedal is released. Also, in certain towed vehicles, the brakes may stay engaged after the brake pedal is released.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21V 108
Recall Date: Mar 17, 2021
Newmar Corporation
Safety Issue:
Newmar Corporation (Newmar) is recalling certain 2020-2022 Dutch Star, King Aire, Essex, London Aire, and Mountain Aire motorhomes. The steering gear mounting bolts may become loose and back out, resulting in difficulty steering.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21V 041
Recall Date: Feb 18, 2021
Newmar Corporation
Safety Issue:
Newmar Corporation (Newmar) is recalling certain 2021 Kountry Star and 2017-2021 Dutch Star motorhomes. The brake light switch may chafe against the windshield wiper mechanism, which could damage the brake light switch or it's wiring, and cause the brake lights to not illuminate.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Feb 17, 2021
Newmar Corporation
Safety Issue:
Newmar Corporation (Newmar) is recalling certain 2021 Essex, Dutch Star, Mountain Aire, and London Aire motorhomes. The front leveling jacks may not be fastened correctly to the chassis, possibly causing the jacks to fail to support the weight of the motorhome.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Sep 29, 2020
Consumer Complaints
8 ComplaintsNewmar Corporation
Defect Description:
SERVICE BRAKES
Potential Consequences:
Last week I had the air dryer filter replaced at Colton Truck Terminal in Colton Ca. Subsequently, I did the complete 7 step air brake system check and discovered that during total loss of air pressure , the emergency brakes would not auto apply. I replaced the dash hand valve and the problem still persists, so I installed the original valve and took the coach back to Colton Truck Terminal to diagnose the problem. Attached is the paper work from Colton Truck Terminal diagnosing the issue and the correction of that issue. Also on that paperwork is the vehicle information. Apparently, two air lines were crossed going into the primary air tank during chassis assembly. Once corrected, the system worked properly. I did not take it to a FL dealer because the chassis is out of warranty and Colton Truck Terminal is a well respected local repair company that almost exclusively works on Class A diesel pusher chassis. My hopes are that FL will reimburse me for this repair that was required as a result of improper initial assembly. My other concern is that there are no other chassis that may have this issue that were built around the same period. Though the emergency brakes could still be manually applied during loss of air pressure, the incorrect assembly prohibited automatic operation as required. You are welcome to call the repair facility to gather further information if you require or contact me as well by email or phone at [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Last week I had the air dryer filter replaced at Colton Truck Terminal in Colton Ca. Subsequently, I did the complete 7 step air brake system check and discovered that during total loss of air pressure , the emergency brakes would not auto apply. I replaced the dash hand valve and the problem still persists, so I installed the original valve and took the coach back to Colton Truck Terminal to diagnose the problem. Attached is the paper work from Colton Truck Terminal diagnosing the issue and the correction of that issue. Also on that paperwork is the vehicle information. Apparently, two air lines were crossed going into the primary air tank during chassis assembly. Once corrected, the system worked properly. I did not take it to a FL dealer because the chassis is out of warranty and Colton Truck Terminal is a well respected local repair company that almost exclusively works on Class A diesel pusher chassis. My hopes are that FL will reimburse me for this repair that was required as a result of improper initial assembly. My other concern is that there are no other chassis that may have this issue that were built around the same period. Though the emergency brakes could still be manually applied during loss of air pressure, the incorrect assembly prohibited automatic operation as required. You are welcome to call the repair facility to gather further information if you require or contact me as well by email or phone at [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Last week I had the air dryer filter replaced at Colton Truck Terminal in Colton Ca. Subsequently, I did the complete 7 step air brake system check and discovered that during total loss of air pressure , the emergency brakes would not auto apply. I replaced the dash hand valve and the problem still persists, so I installed the original valve and took the coach back to Colton Truck Terminal to diagnose the problem. Attached is the paper work from Colton Truck Terminal diagnosing the issue and the correction of that issue. Also on that paperwork is the vehicle information. Apparently, two air lines were crossed going into the primary air tank during chassis assembly. Once corrected, the system worked properly. I did not take it to a FL dealer because the chassis is out of warranty and Colton Truck Terminal is a well respected local repair company that almost exclusively works on Class A diesel pusher chassis. My hopes are that FL will reimburse me for this repair that was required as a result of improper initial assembly. My other concern is that there are no other chassis that may have this issue that were built around the same period. Though the emergency brakes could still be manually applied during loss of air pressure, the incorrect assembly prohibited automatic operation as required. You are welcome to call the repair facility to gather further information if you require or contact me as well by email or phone at [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11627009
Recall Date: Nov 23, 2024
Newmar Corporation
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Last week I had the air dryer filter replaced at Colton Truck Terminal in Colton Ca. Subsequently, I did the complete 7 step air brake system check and discovered that during total loss of air pressure , the emergency brakes would not auto apply. I replaced the dash hand valve and the problem still persists, so I installed the original valve and took the coach back to Colton Truck Terminal to diagnose the problem. Attached is the paper work from Colton Truck Terminal diagnosing the issue and the correction of that issue. Also on that paperwork is the vehicle information. Apparently, two air lines were crossed going into the primary air tank during chassis assembly. Once corrected, the system worked properly. I did not take it to a FL dealer because the chassis is out of warranty and Colton Truck Terminal is a well respected local repair company that almost exclusively works on Class A diesel pusher chassis. My hopes are that FL will reimburse me for this repair that was required as a result of improper initial assembly. My other concern is that there are no other chassis that may have this issue that were built around the same period. Though the emergency brakes could still be manually applied during loss of air pressure, the incorrect assembly prohibited automatic operation as required. You are welcome to call the repair facility to gather further information if you require or contact me as well by email or phone at [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Last week I had the air dryer filter replaced at Colton Truck Terminal in Colton Ca. Subsequently, I did the complete 7 step air brake system check and discovered that during total loss of air pressure , the emergency brakes would not auto apply. I replaced the dash hand valve and the problem still persists, so I installed the original valve and took the coach back to Colton Truck Terminal to diagnose the problem. Attached is the paper work from Colton Truck Terminal diagnosing the issue and the correction of that issue. Also on that paperwork is the vehicle information. Apparently, two air lines were crossed going into the primary air tank during chassis assembly. Once corrected, the system worked properly. I did not take it to a FL dealer because the chassis is out of warranty and Colton Truck Terminal is a well respected local repair company that almost exclusively works on Class A diesel pusher chassis. My hopes are that FL will reimburse me for this repair that was required as a result of improper initial assembly. My other concern is that there are no other chassis that may have this issue that were built around the same period. Though the emergency brakes could still be manually applied during loss of air pressure, the incorrect assembly prohibited automatic operation as required. You are welcome to call the repair facility to gather further information if you require or contact me as well by email or phone at [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Last week I had the air dryer filter replaced at Colton Truck Terminal in Colton Ca. Subsequently, I did the complete 7 step air brake system check and discovered that during total loss of air pressure , the emergency brakes would not auto apply. I replaced the dash hand valve and the problem still persists, so I installed the original valve and took the coach back to Colton Truck Terminal to diagnose the problem. Attached is the paper work from Colton Truck Terminal diagnosing the issue and the correction of that issue. Also on that paperwork is the vehicle information. Apparently, two air lines were crossed going into the primary air tank during chassis assembly. Once corrected, the system worked properly. I did not take it to a FL dealer because the chassis is out of warranty and Colton Truck Terminal is a well respected local repair company that almost exclusively works on Class A diesel pusher chassis. My hopes are that FL will reimburse me for this repair that was required as a result of improper initial assembly. My other concern is that there are no other chassis that may have this issue that were built around the same period. Though the emergency brakes could still be manually applied during loss of air pressure, the incorrect assembly prohibited automatic operation as required. You are welcome to call the repair facility to gather further information if you require or contact me as well by email or phone at [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11627009
Recall Date: Nov 23, 2024
Newmar Corporation
Defect Description:
STEERING
Potential Consequences:
My Newmar motorhome has 20,000 miles on it. When driving on the highway the steering intermittantly gets about 60% harder to steer for approximately 20 minutes then goes back to normal. It happens repeatedly and regardless of whether you are turning or going straight. Last week the problem became much worse. More importantly I was exiting the highway and the steering wheel turned by itself back to center while I was turning! Thank god I was moving slowly and was able to stop. I turned the motorhome engine off and restarted it and the steering was operational again. I called freightliner and spoke to a customer service person who said I had to bring it to a dealer which I did. Now they can not find the problem and want to charge me at least $2500.00 to start looking for the problem. I allowed them to investgate the problem for 1 hour of labor but they could not find a cause. Attached are the tech notes and estimate to continue looking for the problem. Freightliner has a known issue with steering on this particular chassis. They replace the steering column. I feel it is extremely dangerous for me to keep driving.
Corrective Action:
My Newmar motorhome has 20,000 miles on it. When driving on the highway the steering intermittantly gets about 60% harder to steer for approximately 20 minutes then goes back to normal. It happens repeatedly and regardless of whether you are turning or going straight. Last week the problem became much worse. More importantly I was exiting the highway and the steering wheel turned by itself back to center while I was turning! Thank god I was moving slowly and was able to stop. I turned the motorhome engine off and restarted it and the steering was operational again. I called freightliner and spoke to a customer service person who said I had to bring it to a dealer which I did. Now they can not find the problem and want to charge me at least $2500.00 to start looking for the problem. I allowed them to investgate the problem for 1 hour of labor but they could not find a cause. Attached are the tech notes and estimate to continue looking for the problem. Freightliner has a known issue with steering on this particular chassis. They replace the steering column. I feel it is extremely dangerous for me to keep driving.
Additional Notes:
My Newmar motorhome has 20,000 miles on it. When driving on the highway the steering intermittantly gets about 60% harder to steer for approximately 20 minutes then goes back to normal. It happens repeatedly and regardless of whether you are turning or going straight. Last week the problem became much worse. More importantly I was exiting the highway and the steering wheel turned by itself back to center while I was turning! Thank god I was moving slowly and was able to stop. I turned the motorhome engine off and restarted it and the steering was operational again. I called freightliner and spoke to a customer service person who said I had to bring it to a dealer which I did. Now they can not find the problem and want to charge me at least $2500.00 to start looking for the problem. I allowed them to investgate the problem for 1 hour of labor but they could not find a cause. Attached are the tech notes and estimate to continue looking for the problem. Freightliner has a known issue with steering on this particular chassis. They replace the steering column. I feel it is extremely dangerous for me to keep driving.
Mfg Campaign: 11621192
Recall Date: Oct 22, 2024
Newmar Corporation
Defect Description:
WHEELS
Potential Consequences:
TPMS not reading tire pressure
Corrective Action:
TPMS not reading tire pressure
Additional Notes:
TPMS not reading tire pressure
Mfg Campaign: 11558068
Recall Date: Dec 2, 2023
Newmar Corporation
Defect Description:
WHEELS
Potential Consequences:
Tire Pressure Monitor System stops working after 1 to 2 hours and shows all tires at 401 degrees F and 136 PSI. At this point there is no warning if a tire loses pressure or overheats which could lead to a blowout and accident.
Corrective Action:
Tire Pressure Monitor System stops working after 1 to 2 hours and shows all tires at 401 degrees F and 136 PSI. At this point there is no warning if a tire loses pressure or overheats which could lead to a blowout and accident.
Additional Notes:
Tire Pressure Monitor System stops working after 1 to 2 hours and shows all tires at 401 degrees F and 136 PSI. At this point there is no warning if a tire loses pressure or overheats which could lead to a blowout and accident.
Mfg Campaign: 11489742
Recall Date: Oct 18, 2022
Newmar Corporation
Defect Description:
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
Potential Consequences:
Tire Pressure Monitor System stops working after 1 to 2 hours and shows all tires at 401 degrees F and 136 PSI. At this point there is no warning if a tire loses pressure or overheats which could lead to a blowout and accident.
Corrective Action:
Tire Pressure Monitor System stops working after 1 to 2 hours and shows all tires at 401 degrees F and 136 PSI. At this point there is no warning if a tire loses pressure or overheats which could lead to a blowout and accident.
Additional Notes:
Tire Pressure Monitor System stops working after 1 to 2 hours and shows all tires at 401 degrees F and 136 PSI. At this point there is no warning if a tire loses pressure or overheats which could lead to a blowout and accident.
Mfg Campaign: 11489742
Recall Date: Oct 18, 2022
Newmar Corporation
Defect Description:
STEERING
Potential Consequences:
This model motorhome has a steering assist function to allow the steering wheel effort to be adjusted to a very light turning input or a very hard turning input. This feature is known as Comfort Drive or Comfort Steer. As I was driving down the highway at 60 MPH, I got a warning on the dash that said “Steering Effort Control (CTRL) Disabled” and the steering wheel immediately went into the very hard steering feel. While still driveable at highway speeds, all turns, especially at slow speeds are difficult to turn the wheel into and out of the turn. On a social media page for Newmar owners, I found that several people had this same issue and a “fix” to return the steering to normal was to turn off the chassis batteries and turn them back on. This did reset the Comfort Drive initially, but as I was making a turn at an intersection, the warning came on again, and because of the slow speed in making the turn, the steering wheel was excessively hard to turn and I drifted into the lane next to me and almost ran onto the curb. Had there been another vehicle next to me or a pedestrian walking on the sidewalk, it could have been a serious accident. Supposedly, Freightliner (the motorhome is built on a Freightliner chassis) knows about this issue but has not voluntarily offered to fix the issue. I am told there is no repair possible on this system, instead it requires a complete replacement of the steering column and a software update of the Comfort Drive system. Newmar says it is not their problem and Freightliner refuses to address the issue in a timely manner. I seriously believe that if this system were to shut off on someone not as capable of turning the steering wheel in the heaviest steering mode on this 50,000 pound vehicle, , there could very easily be an accident due to loss of control of the motorhome.
Corrective Action:
This model motorhome has a steering assist function to allow the steering wheel effort to be adjusted to a very light turning input or a very hard turning input. This feature is known as Comfort Drive or Comfort Steer. As I was driving down the highway at 60 MPH, I got a warning on the dash that said “Steering Effort Control (CTRL) Disabled” and the steering wheel immediately went into the very hard steering feel. While still driveable at highway speeds, all turns, especially at slow speeds are difficult to turn the wheel into and out of the turn. On a social media page for Newmar owners, I found that several people had this same issue and a “fix” to return the steering to normal was to turn off the chassis batteries and turn them back on. This did reset the Comfort Drive initially, but as I was making a turn at an intersection, the warning came on again, and because of the slow speed in making the turn, the steering wheel was excessively hard to turn and I drifted into the lane next to me and almost ran onto the curb. Had there been another vehicle next to me or a pedestrian walking on the sidewalk, it could have been a serious accident. Supposedly, Freightliner (the motorhome is built on a Freightliner chassis) knows about this issue but has not voluntarily offered to fix the issue. I am told there is no repair possible on this system, instead it requires a complete replacement of the steering column and a software update of the Comfort Drive system. Newmar says it is not their problem and Freightliner refuses to address the issue in a timely manner. I seriously believe that if this system were to shut off on someone not as capable of turning the steering wheel in the heaviest steering mode on this 50,000 pound vehicle, , there could very easily be an accident due to loss of control of the motorhome.
Additional Notes:
This model motorhome has a steering assist function to allow the steering wheel effort to be adjusted to a very light turning input or a very hard turning input. This feature is known as Comfort Drive or Comfort Steer. As I was driving down the highway at 60 MPH, I got a warning on the dash that said “Steering Effort Control (CTRL) Disabled” and the steering wheel immediately went into the very hard steering feel. While still driveable at highway speeds, all turns, especially at slow speeds are difficult to turn the wheel into and out of the turn. On a social media page for Newmar owners, I found that several people had this same issue and a “fix” to return the steering to normal was to turn off the chassis batteries and turn them back on. This did reset the Comfort Drive initially, but as I was making a turn at an intersection, the warning came on again, and because of the slow speed in making the turn, the steering wheel was excessively hard to turn and I drifted into the lane next to me and almost ran onto the curb. Had there been another vehicle next to me or a pedestrian walking on the sidewalk, it could have been a serious accident. Supposedly, Freightliner (the motorhome is built on a Freightliner chassis) knows about this issue but has not voluntarily offered to fix the issue. I am told there is no repair possible on this system, instead it requires a complete replacement of the steering column and a software update of the Comfort Drive system. Newmar says it is not their problem and Freightliner refuses to address the issue in a timely manner. I seriously believe that if this system were to shut off on someone not as capable of turning the steering wheel in the heaviest steering mode on this 50,000 pound vehicle, , there could very easily be an accident due to loss of control of the motorhome.
Mfg Campaign: 11487005
Recall Date: Sep 28, 2022
Newmar Corporation
Defect Description:
ENGINE
Potential Consequences:
I recently purchased a 2021 Newmar Dutchstar Motorhome, and took delivery recently. The Diesel Exhaust Fluid (DEF) sensor failed in less than 3,000 miles. As a newbie in the motorhome world, I was stunned and very disappointed that this failure occurred so quickly, and also with the ramifications of the failure. When DEF sensors fail the engine can go into derate state which can cause my coach to move at a maximum of 5 mph in less than a couple hundred miles, and then the engine SHUTS DOWN. I contacted Spartan motors, the manufacturer of my chassis, and was told that this is a known problem with diesel engines, and that there is a worldwide problem with the DEF failures compounded by a worldwide shortage in functioning replacement parts. The DEF sensors regulation was passed by EPA in 2016, stating the DEF concentration be measured in the DEF tanks of vehicles. I believe that Shaw Development is currently at the sixth generation of the DEF sensor which are still failing regularly on brand new 2021 motorhomes. That is six attempts to make a part that continues to leave people on long trips stranded. As a female driving my coach, this is a major problem. First, because I cannot even drive my brand-new coach anywhere but also because the prospect of getting stranded on the side of the road, as a female, is too frightening to risk. And there is no prediction when I will get the part needed to repair the failure, or whether that part will be defective too.
Corrective Action:
I recently purchased a 2021 Newmar Dutchstar Motorhome, and took delivery recently. The Diesel Exhaust Fluid (DEF) sensor failed in less than 3,000 miles. As a newbie in the motorhome world, I was stunned and very disappointed that this failure occurred so quickly, and also with the ramifications of the failure. When DEF sensors fail the engine can go into derate state which can cause my coach to move at a maximum of 5 mph in less than a couple hundred miles, and then the engine SHUTS DOWN. I contacted Spartan motors, the manufacturer of my chassis, and was told that this is a known problem with diesel engines, and that there is a worldwide problem with the DEF failures compounded by a worldwide shortage in functioning replacement parts. The DEF sensors regulation was passed by EPA in 2016, stating the DEF concentration be measured in the DEF tanks of vehicles. I believe that Shaw Development is currently at the sixth generation of the DEF sensor which are still failing regularly on brand new 2021 motorhomes. That is six attempts to make a part that continues to leave people on long trips stranded. As a female driving my coach, this is a major problem. First, because I cannot even drive my brand-new coach anywhere but also because the prospect of getting stranded on the side of the road, as a female, is too frightening to risk. And there is no prediction when I will get the part needed to repair the failure, or whether that part will be defective too.
Additional Notes:
I recently purchased a 2021 Newmar Dutchstar Motorhome, and took delivery recently. The Diesel Exhaust Fluid (DEF) sensor failed in less than 3,000 miles. As a newbie in the motorhome world, I was stunned and very disappointed that this failure occurred so quickly, and also with the ramifications of the failure. When DEF sensors fail the engine can go into derate state which can cause my coach to move at a maximum of 5 mph in less than a couple hundred miles, and then the engine SHUTS DOWN. I contacted Spartan motors, the manufacturer of my chassis, and was told that this is a known problem with diesel engines, and that there is a worldwide problem with the DEF failures compounded by a worldwide shortage in functioning replacement parts. The DEF sensors regulation was passed by EPA in 2016, stating the DEF concentration be measured in the DEF tanks of vehicles. I believe that Shaw Development is currently at the sixth generation of the DEF sensor which are still failing regularly on brand new 2021 motorhomes. That is six attempts to make a part that continues to leave people on long trips stranded. As a female driving my coach, this is a major problem. First, because I cannot even drive my brand-new coach anywhere but also because the prospect of getting stranded on the side of the road, as a female, is too frightening to risk. And there is no prediction when I will get the part needed to repair the failure, or whether that part will be defective too.
Mfg Campaign: 11424982
Recall Date: Jul 15, 2021
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury