Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Newmar Corporation
Safety Issue:
Newmar Corporation (Newmar) is recalling certain 2022 Mountain Aire, Dutch Star, Ventana, 2021-2023 Bay Star, Canyon Star, and 2022-2023 Kountry Star, and Bay Star Sport motorhomes. The service valves on the LPG tanks may be improperly connected, which can cause a propane leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Aug 4, 2022
Newmar Corporation
Safety Issue:
Newmar Corporation (Newmar) is recalling certain 2019-2022 Bay Star, Bay Star Sport, Ventana, Dutch Star, New Aire, Canyon Star, 2019 Ventana LE, 2020-2022 Kountry Star, 2019-2020 Mountain Aire, London Aire, Essex, and 2021 Super Star vehicles. The wiring under the seats may be incorrectly secured, which can lead to a pinched wire in the seat adjustment mechanism and cause an electrical short circuit.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Apr 11, 2022
Consumer Complaints
1 ComplaintNewmar Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
On Friday, May 13th 2022 my wife and I were returning from a camping trip in our 2022 Canyon Star motorhome. We were getting close to home, we heard what sounded like a loud bang and the passenger side window had suddenly shattered. It appeared that the epicenter of the shatter was a circular spot behind the outside mirror about 2" from the bottom of the glass. We were not in any traffic and there were no cars near us. We did not see any debris that got kicked up at all. It appears to have just shattered for no reason. We suspect that there was an UNSEEN defect in the glass. The only good news is that the inner piece of safety glass that was right next to my wife did not break. We were trying to get to the dealership with it still intact as I hoped that there was a laminate to keep it together. I had reduced speed and moved over one lane to the far right lane to be as safe as possible. Unfortunately, the glass shards loosened and fell to the roadway. We were able to finally reach the dealership safely. What remained of the window was inspected by the service personnel at the dealership. Pictures were taken and were to be sent to Newmar. Because it was a shattered window, there is nothing really available for additional inspection. Pictures have been attached. Had the inner safety glass shattered as well, my wife could have been seriously injured as the window was just to the right of her head.
Corrective Action:
On Friday, May 13th 2022 my wife and I were returning from a camping trip in our 2022 Canyon Star motorhome. We were getting close to home, we heard what sounded like a loud bang and the passenger side window had suddenly shattered. It appeared that the epicenter of the shatter was a circular spot behind the outside mirror about 2" from the bottom of the glass. We were not in any traffic and there were no cars near us. We did not see any debris that got kicked up at all. It appears to have just shattered for no reason. We suspect that there was an UNSEEN defect in the glass. The only good news is that the inner piece of safety glass that was right next to my wife did not break. We were trying to get to the dealership with it still intact as I hoped that there was a laminate to keep it together. I had reduced speed and moved over one lane to the far right lane to be as safe as possible. Unfortunately, the glass shards loosened and fell to the roadway. We were able to finally reach the dealership safely. What remained of the window was inspected by the service personnel at the dealership. Pictures were taken and were to be sent to Newmar. Because it was a shattered window, there is nothing really available for additional inspection. Pictures have been attached. Had the inner safety glass shattered as well, my wife could have been seriously injured as the window was just to the right of her head.
Additional Notes:
On Friday, May 13th 2022 my wife and I were returning from a camping trip in our 2022 Canyon Star motorhome. We were getting close to home, we heard what sounded like a loud bang and the passenger side window had suddenly shattered. It appeared that the epicenter of the shatter was a circular spot behind the outside mirror about 2" from the bottom of the glass. We were not in any traffic and there were no cars near us. We did not see any debris that got kicked up at all. It appears to have just shattered for no reason. We suspect that there was an UNSEEN defect in the glass. The only good news is that the inner piece of safety glass that was right next to my wife did not break. We were trying to get to the dealership with it still intact as I hoped that there was a laminate to keep it together. I had reduced speed and moved over one lane to the far right lane to be as safe as possible. Unfortunately, the glass shards loosened and fell to the roadway. We were able to finally reach the dealership safely. What remained of the window was inspected by the service personnel at the dealership. Pictures were taken and were to be sent to Newmar. Because it was a shattered window, there is nothing really available for additional inspection. Pictures have been attached. Had the inner safety glass shattered as well, my wife could have been seriously injured as the window was just to the right of her head.
Mfg Campaign: 11464862
Recall Date: May 16, 2022
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