Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Newmar Corporation
Safety Issue:
Newmar Corporation (Newmar) is recalling certain 2017 Bay Star, Bay Star Sport, and Canyon Star vehicles, built on Ford chassis and equipped with Antilock Brake Systems (ABS). The brake Hydraulic Electronic Control Units (HECU) on these vehicles may be missing valve block ball plugs, potentially causing a brake fluid leak or air ingestion during electronic brake distribution and/or ABS activation.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17V-768
Recall Date: Dec 26, 2017
Newmar Corporation
Safety Issue:
Newmar Corporation (Newmar) is recalling certain model year 2016-2018 Bay Star, Bay Star Sport, Canyon Star, Dutch Star, Essex, King Aire, London Aire, Mountain Aire, New Aire, Ventana and Ventana LE motorhomes. These vehicles may have a loose power connection at the Automatic Transfer Switch (ATS), possibly resulting in a build up of heat.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Dec 19, 2017
Newmar Corporation
Safety Issue:
Newmar Corporation (Newmar) is recalling various 1995-2018 motorhomes. A list of the affected vehicles available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V809-2309.pdf. These motorhomes are equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers that may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17E-062
Recall Date: Dec 15, 2017
Consumer Complaints
2 ComplaintsNewmar Corporation
Defect Description:
ENGINE
Potential Consequences:
THE VEHICLE HAS AN INTERMITTENT PROBLEM WITH A SEVERE STAGGER ON TAKE OFF FROM A DEAD STOP. THE PROBLEM OCCURS FAIRLY INFREQUENTLY, BUT WHEN IT DOES OCCUR IT CAN PREVENT THE VEHICLE FROM ACCELERATING FOR UP TO A BLOCK IN DISTANCE. DURING THIS TIME THE VEHICLE ACTS AS THOUGH IT IS GOING TO DIE AND WILL ONLY TRAVEL 2 - 5 MILES PER HOUR. EVENTUALLY, IT WILL RESUME ACCELERATION AND DRIVE NORMALLY. HOWEVER, IT IS A SEVERE DANGER TO THE VEHICLE'S OCCUPANTS SINCE THIS CAN OCCUR WHEN PULLING OUT TO TURN RIGHT OR LEFT OR EVEN GO THROUGH AN INTERSECTION ON A GREEN LIGHT, WHICH MIGHT TURN RED BY THE TIME THE VEHICLE DECIDES TO ACCELERATE NORMALLY. I HAVE TAKEN IT TO THE FORD DEALER IN DALLAS, OREGON, TWICE TO HAVE IT REPAIRED. THEY HAVE RUN DIAGNOSTICS ON THE FLIGHT RECORDER AND HAVE BEEN UNABLE TO DETECT THE PROBLEM. SINCE IT IS AN INTERMITTENT PROBLEM THIS IS NOT BEYOND THE SCOPE OF REASON. I HAVE TALKED WITH A NUMBER OF MECHANICS OUTSIDE OF THE FORD ORGANIZATION, AND MOST OF THEM HAVE STATED THAT THEY BELIEVE THE PROBLEM TO BE THE THROTTLE POSITIONING SENSOR. I HAVE SUGGESTIVE THIS TO FORD AND ITS DEALERSHIP, BUT THEY STATE THAT THEY CANNOT REPLACE THE SENSOR WITHOUT FIRST HAVING THE FLIGHT RECORDER DETECT THE EXACT PROBLEM. I HAVE OFFERED TO PAY THE DEALERSHIP FOR THE PART AND LABOR, EVEN THOUGH I AM STILL IN WARRANTY, BUT THEY REFUSE TO REPLACE IT. IN THE MEANTIME MY WIFE AND I ARE EXPOSED TO AN EXTREME RISK WHILE OPERATING OUR NEW MOTORHOME. THE DEALERSHIP WANTS US TO DRIVE THE 150 MILES FROM OUR HOME AND LEAVE THE VEHICLE WITH THEM TO TEST IT AT THEIR CONVENIENCE WHILE THEIR MECHANICS HAVE A LULL IN THEIR DAILY SCHEDULE. TO DO THIS WITHOUT A SCHEDULED TIME WITH AN INTERMITTENT PROBLEMS COULD TAKE MONTHS. I HAVE ASKED FORD TO SUPPLY US WITH THE LOAN OF A FORD FLIGHT RECORDER TO USE UNTIL THE PROBLEM CAN BE DETECTED, BUT THEY HAVE REFUSED TO DO SO.
Corrective Action:
THE VEHICLE HAS AN INTERMITTENT PROBLEM WITH A SEVERE STAGGER ON TAKE OFF FROM A DEAD STOP. THE PROBLEM OCCURS FAIRLY INFREQUENTLY, BUT WHEN IT DOES OCCUR IT CAN PREVENT THE VEHICLE FROM ACCELERATING FOR UP TO A BLOCK IN DISTANCE. DURING THIS TIME THE VEHICLE ACTS AS THOUGH IT IS GOING TO DIE AND WILL ONLY TRAVEL 2 - 5 MILES PER HOUR. EVENTUALLY, IT WILL RESUME ACCELERATION AND DRIVE NORMALLY. HOWEVER, IT IS A SEVERE DANGER TO THE VEHICLE'S OCCUPANTS SINCE THIS CAN OCCUR WHEN PULLING OUT TO TURN RIGHT OR LEFT OR EVEN GO THROUGH AN INTERSECTION ON A GREEN LIGHT, WHICH MIGHT TURN RED BY THE TIME THE VEHICLE DECIDES TO ACCELERATE NORMALLY. I HAVE TAKEN IT TO THE FORD DEALER IN DALLAS, OREGON, TWICE TO HAVE IT REPAIRED. THEY HAVE RUN DIAGNOSTICS ON THE FLIGHT RECORDER AND HAVE BEEN UNABLE TO DETECT THE PROBLEM. SINCE IT IS AN INTERMITTENT PROBLEM THIS IS NOT BEYOND THE SCOPE OF REASON. I HAVE TALKED WITH A NUMBER OF MECHANICS OUTSIDE OF THE FORD ORGANIZATION, AND MOST OF THEM HAVE STATED THAT THEY BELIEVE THE PROBLEM TO BE THE THROTTLE POSITIONING SENSOR. I HAVE SUGGESTIVE THIS TO FORD AND ITS DEALERSHIP, BUT THEY STATE THAT THEY CANNOT REPLACE THE SENSOR WITHOUT FIRST HAVING THE FLIGHT RECORDER DETECT THE EXACT PROBLEM. I HAVE OFFERED TO PAY THE DEALERSHIP FOR THE PART AND LABOR, EVEN THOUGH I AM STILL IN WARRANTY, BUT THEY REFUSE TO REPLACE IT. IN THE MEANTIME MY WIFE AND I ARE EXPOSED TO AN EXTREME RISK WHILE OPERATING OUR NEW MOTORHOME. THE DEALERSHIP WANTS US TO DRIVE THE 150 MILES FROM OUR HOME AND LEAVE THE VEHICLE WITH THEM TO TEST IT AT THEIR CONVENIENCE WHILE THEIR MECHANICS HAVE A LULL IN THEIR DAILY SCHEDULE. TO DO THIS WITHOUT A SCHEDULED TIME WITH AN INTERMITTENT PROBLEMS COULD TAKE MONTHS. I HAVE ASKED FORD TO SUPPLY US WITH THE LOAN OF A FORD FLIGHT RECORDER TO USE UNTIL THE PROBLEM CAN BE DETECTED, BUT THEY HAVE REFUSED TO DO SO.
Additional Notes:
THE VEHICLE HAS AN INTERMITTENT PROBLEM WITH A SEVERE STAGGER ON TAKE OFF FROM A DEAD STOP. THE PROBLEM OCCURS FAIRLY INFREQUENTLY, BUT WHEN IT DOES OCCUR IT CAN PREVENT THE VEHICLE FROM ACCELERATING FOR UP TO A BLOCK IN DISTANCE. DURING THIS TIME THE VEHICLE ACTS AS THOUGH IT IS GOING TO DIE AND WILL ONLY TRAVEL 2 - 5 MILES PER HOUR. EVENTUALLY, IT WILL RESUME ACCELERATION AND DRIVE NORMALLY. HOWEVER, IT IS A SEVERE DANGER TO THE VEHICLE'S OCCUPANTS SINCE THIS CAN OCCUR WHEN PULLING OUT TO TURN RIGHT OR LEFT OR EVEN GO THROUGH AN INTERSECTION ON A GREEN LIGHT, WHICH MIGHT TURN RED BY THE TIME THE VEHICLE DECIDES TO ACCELERATE NORMALLY. I HAVE TAKEN IT TO THE FORD DEALER IN DALLAS, OREGON, TWICE TO HAVE IT REPAIRED. THEY HAVE RUN DIAGNOSTICS ON THE FLIGHT RECORDER AND HAVE BEEN UNABLE TO DETECT THE PROBLEM. SINCE IT IS AN INTERMITTENT PROBLEM THIS IS NOT BEYOND THE SCOPE OF REASON. I HAVE TALKED WITH A NUMBER OF MECHANICS OUTSIDE OF THE FORD ORGANIZATION, AND MOST OF THEM HAVE STATED THAT THEY BELIEVE THE PROBLEM TO BE THE THROTTLE POSITIONING SENSOR. I HAVE SUGGESTIVE THIS TO FORD AND ITS DEALERSHIP, BUT THEY STATE THAT THEY CANNOT REPLACE THE SENSOR WITHOUT FIRST HAVING THE FLIGHT RECORDER DETECT THE EXACT PROBLEM. I HAVE OFFERED TO PAY THE DEALERSHIP FOR THE PART AND LABOR, EVEN THOUGH I AM STILL IN WARRANTY, BUT THEY REFUSE TO REPLACE IT. IN THE MEANTIME MY WIFE AND I ARE EXPOSED TO AN EXTREME RISK WHILE OPERATING OUR NEW MOTORHOME. THE DEALERSHIP WANTS US TO DRIVE THE 150 MILES FROM OUR HOME AND LEAVE THE VEHICLE WITH THEM TO TEST IT AT THEIR CONVENIENCE WHILE THEIR MECHANICS HAVE A LULL IN THEIR DAILY SCHEDULE. TO DO THIS WITHOUT A SCHEDULED TIME WITH AN INTERMITTENT PROBLEMS COULD TAKE MONTHS. I HAVE ASKED FORD TO SUPPLY US WITH THE LOAN OF A FORD FLIGHT RECORDER TO USE UNTIL THE PROBLEM CAN BE DETECTED, BUT THEY HAVE REFUSED TO DO SO.
Mfg Campaign: 11022244
Recall Date: Sep 8, 2017
Newmar Corporation
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
THE VEHICLE HAS AN INTERMITTENT PROBLEM WITH A SEVERE STAGGER ON TAKE OFF FROM A DEAD STOP. THE PROBLEM OCCURS FAIRLY INFREQUENTLY, BUT WHEN IT DOES OCCUR IT CAN PREVENT THE VEHICLE FROM ACCELERATING FOR UP TO A BLOCK IN DISTANCE. DURING THIS TIME THE VEHICLE ACTS AS THOUGH IT IS GOING TO DIE AND WILL ONLY TRAVEL 2 - 5 MILES PER HOUR. EVENTUALLY, IT WILL RESUME ACCELERATION AND DRIVE NORMALLY. HOWEVER, IT IS A SEVERE DANGER TO THE VEHICLE'S OCCUPANTS SINCE THIS CAN OCCUR WHEN PULLING OUT TO TURN RIGHT OR LEFT OR EVEN GO THROUGH AN INTERSECTION ON A GREEN LIGHT, WHICH MIGHT TURN RED BY THE TIME THE VEHICLE DECIDES TO ACCELERATE NORMALLY. I HAVE TAKEN IT TO THE FORD DEALER IN DALLAS, OREGON, TWICE TO HAVE IT REPAIRED. THEY HAVE RUN DIAGNOSTICS ON THE FLIGHT RECORDER AND HAVE BEEN UNABLE TO DETECT THE PROBLEM. SINCE IT IS AN INTERMITTENT PROBLEM THIS IS NOT BEYOND THE SCOPE OF REASON. I HAVE TALKED WITH A NUMBER OF MECHANICS OUTSIDE OF THE FORD ORGANIZATION, AND MOST OF THEM HAVE STATED THAT THEY BELIEVE THE PROBLEM TO BE THE THROTTLE POSITIONING SENSOR. I HAVE SUGGESTIVE THIS TO FORD AND ITS DEALERSHIP, BUT THEY STATE THAT THEY CANNOT REPLACE THE SENSOR WITHOUT FIRST HAVING THE FLIGHT RECORDER DETECT THE EXACT PROBLEM. I HAVE OFFERED TO PAY THE DEALERSHIP FOR THE PART AND LABOR, EVEN THOUGH I AM STILL IN WARRANTY, BUT THEY REFUSE TO REPLACE IT. IN THE MEANTIME MY WIFE AND I ARE EXPOSED TO AN EXTREME RISK WHILE OPERATING OUR NEW MOTORHOME. THE DEALERSHIP WANTS US TO DRIVE THE 150 MILES FROM OUR HOME AND LEAVE THE VEHICLE WITH THEM TO TEST IT AT THEIR CONVENIENCE WHILE THEIR MECHANICS HAVE A LULL IN THEIR DAILY SCHEDULE. TO DO THIS WITHOUT A SCHEDULED TIME WITH AN INTERMITTENT PROBLEMS COULD TAKE MONTHS. I HAVE ASKED FORD TO SUPPLY US WITH THE LOAN OF A FORD FLIGHT RECORDER TO USE UNTIL THE PROBLEM CAN BE DETECTED, BUT THEY HAVE REFUSED TO DO SO.
Corrective Action:
THE VEHICLE HAS AN INTERMITTENT PROBLEM WITH A SEVERE STAGGER ON TAKE OFF FROM A DEAD STOP. THE PROBLEM OCCURS FAIRLY INFREQUENTLY, BUT WHEN IT DOES OCCUR IT CAN PREVENT THE VEHICLE FROM ACCELERATING FOR UP TO A BLOCK IN DISTANCE. DURING THIS TIME THE VEHICLE ACTS AS THOUGH IT IS GOING TO DIE AND WILL ONLY TRAVEL 2 - 5 MILES PER HOUR. EVENTUALLY, IT WILL RESUME ACCELERATION AND DRIVE NORMALLY. HOWEVER, IT IS A SEVERE DANGER TO THE VEHICLE'S OCCUPANTS SINCE THIS CAN OCCUR WHEN PULLING OUT TO TURN RIGHT OR LEFT OR EVEN GO THROUGH AN INTERSECTION ON A GREEN LIGHT, WHICH MIGHT TURN RED BY THE TIME THE VEHICLE DECIDES TO ACCELERATE NORMALLY. I HAVE TAKEN IT TO THE FORD DEALER IN DALLAS, OREGON, TWICE TO HAVE IT REPAIRED. THEY HAVE RUN DIAGNOSTICS ON THE FLIGHT RECORDER AND HAVE BEEN UNABLE TO DETECT THE PROBLEM. SINCE IT IS AN INTERMITTENT PROBLEM THIS IS NOT BEYOND THE SCOPE OF REASON. I HAVE TALKED WITH A NUMBER OF MECHANICS OUTSIDE OF THE FORD ORGANIZATION, AND MOST OF THEM HAVE STATED THAT THEY BELIEVE THE PROBLEM TO BE THE THROTTLE POSITIONING SENSOR. I HAVE SUGGESTIVE THIS TO FORD AND ITS DEALERSHIP, BUT THEY STATE THAT THEY CANNOT REPLACE THE SENSOR WITHOUT FIRST HAVING THE FLIGHT RECORDER DETECT THE EXACT PROBLEM. I HAVE OFFERED TO PAY THE DEALERSHIP FOR THE PART AND LABOR, EVEN THOUGH I AM STILL IN WARRANTY, BUT THEY REFUSE TO REPLACE IT. IN THE MEANTIME MY WIFE AND I ARE EXPOSED TO AN EXTREME RISK WHILE OPERATING OUR NEW MOTORHOME. THE DEALERSHIP WANTS US TO DRIVE THE 150 MILES FROM OUR HOME AND LEAVE THE VEHICLE WITH THEM TO TEST IT AT THEIR CONVENIENCE WHILE THEIR MECHANICS HAVE A LULL IN THEIR DAILY SCHEDULE. TO DO THIS WITHOUT A SCHEDULED TIME WITH AN INTERMITTENT PROBLEMS COULD TAKE MONTHS. I HAVE ASKED FORD TO SUPPLY US WITH THE LOAN OF A FORD FLIGHT RECORDER TO USE UNTIL THE PROBLEM CAN BE DETECTED, BUT THEY HAVE REFUSED TO DO SO.
Additional Notes:
THE VEHICLE HAS AN INTERMITTENT PROBLEM WITH A SEVERE STAGGER ON TAKE OFF FROM A DEAD STOP. THE PROBLEM OCCURS FAIRLY INFREQUENTLY, BUT WHEN IT DOES OCCUR IT CAN PREVENT THE VEHICLE FROM ACCELERATING FOR UP TO A BLOCK IN DISTANCE. DURING THIS TIME THE VEHICLE ACTS AS THOUGH IT IS GOING TO DIE AND WILL ONLY TRAVEL 2 - 5 MILES PER HOUR. EVENTUALLY, IT WILL RESUME ACCELERATION AND DRIVE NORMALLY. HOWEVER, IT IS A SEVERE DANGER TO THE VEHICLE'S OCCUPANTS SINCE THIS CAN OCCUR WHEN PULLING OUT TO TURN RIGHT OR LEFT OR EVEN GO THROUGH AN INTERSECTION ON A GREEN LIGHT, WHICH MIGHT TURN RED BY THE TIME THE VEHICLE DECIDES TO ACCELERATE NORMALLY. I HAVE TAKEN IT TO THE FORD DEALER IN DALLAS, OREGON, TWICE TO HAVE IT REPAIRED. THEY HAVE RUN DIAGNOSTICS ON THE FLIGHT RECORDER AND HAVE BEEN UNABLE TO DETECT THE PROBLEM. SINCE IT IS AN INTERMITTENT PROBLEM THIS IS NOT BEYOND THE SCOPE OF REASON. I HAVE TALKED WITH A NUMBER OF MECHANICS OUTSIDE OF THE FORD ORGANIZATION, AND MOST OF THEM HAVE STATED THAT THEY BELIEVE THE PROBLEM TO BE THE THROTTLE POSITIONING SENSOR. I HAVE SUGGESTIVE THIS TO FORD AND ITS DEALERSHIP, BUT THEY STATE THAT THEY CANNOT REPLACE THE SENSOR WITHOUT FIRST HAVING THE FLIGHT RECORDER DETECT THE EXACT PROBLEM. I HAVE OFFERED TO PAY THE DEALERSHIP FOR THE PART AND LABOR, EVEN THOUGH I AM STILL IN WARRANTY, BUT THEY REFUSE TO REPLACE IT. IN THE MEANTIME MY WIFE AND I ARE EXPOSED TO AN EXTREME RISK WHILE OPERATING OUR NEW MOTORHOME. THE DEALERSHIP WANTS US TO DRIVE THE 150 MILES FROM OUR HOME AND LEAVE THE VEHICLE WITH THEM TO TEST IT AT THEIR CONVENIENCE WHILE THEIR MECHANICS HAVE A LULL IN THEIR DAILY SCHEDULE. TO DO THIS WITHOUT A SCHEDULED TIME WITH AN INTERMITTENT PROBLEMS COULD TAKE MONTHS. I HAVE ASKED FORD TO SUPPLY US WITH THE LOAN OF A FORD FLIGHT RECORDER TO USE UNTIL THE PROBLEM CAN BE DETECTED, BUT THEY HAVE REFUSED TO DO SO.
Mfg Campaign: 11022244
Recall Date: Sep 8, 2017
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Valencia, CA • 36 yrs
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