Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2021 2 Series (230i, 230i xDrive, M240i, M240i xDrive), 330e, 330e Xdrive, 4 Series Coupe (430i, 430i xDrive, M440i xDrive) M4 Coupe, M4 Competition Coupe, BMW 4 Series Convertible (430i, M440i), BMW X1 sDrive28i, xDrive28i, 2 Series Gran Coupe (228i, 228i xDrive, M235i xDrive), M2 Competition Coupe, 330i, 330i xDrive, M340i, M340i xDrive, M3, M3 Competition, 530i, 530i xDrive, 540i, 540i xDrive, MINI Hardtop 2 Door (Cooper, CooperS, JCW), X2 sDrive28i, X2 xDrive28i, X2 M35i, Z4 sDrive30i, Z4 M40i, MINI Hardtop 2 Door (Cooper SE), MINI Convertible (Cooper, Cooper S, JCW), MINI Clubman (Cooper S, Cooper S All4, JCW), MINI Countryman (Cooper, Cooper All4, Cooper S, Cooper S All4, JCW All4), Rolls Royce Ghost, MINI Countryman (Cooper S E All4), Rolls Royce Phantom, Rolls Royce Cullinan, and Toyota Supra vehicles. The passenger seat belt Automatic Locking Retractor (ALR) may deactivate early, before the webbing fully retracts. As such, these assemblies fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Jul 21, 2021
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2020-2021 530e, 530e xDrive, 530e iPerformance and X3 xDrive30e and MINI Cooper Countryman All4 SE, 2020 BMW i8, and 2021 330e, 330e xDrive, 745Le xDrive and X5 xDrive45e vehicles. Debris may have entered one or more of the hybrid battery cells during their production.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Sep 30, 2020
Consumer Complaints
2 ComplaintsBmw Of North America, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The vehicle brakes during turns in the road when it is inappropriate. Has led to braking almost to a stop on the highway in one incident and could possibly cause a rear end collision. It has done this around 30 times in the past year of owning the vehicle and has begun to cause anxiety on the road due to not knowing when it will activate. It also has not warned during near front end collisions when it should have. The software is faulty and I have brought it to the Mini of Dallas’ attention as well as the Mini of Arlington and the Mini/BMW N. America executive customer relations team which set up an appointment once for it to be inspected but then they said they couldn’t ‘recreate the road conditions’ and thus couldn’t do anything for me. Mini of Dallas said the same thing as well. No resolution even when having talked with the highest customer sales reps. Not really sure how to get this issue fixed. The mini of Dallas said it was the ‘computer just seeing ghosts in the screen’ and even though they recalibrated it or turned the sensitivity down it continues to do this random braking in bends of roads with no one on the road, oncoming traffic on the opposite side of the road, and other situations.
Corrective Action:
The vehicle brakes during turns in the road when it is inappropriate. Has led to braking almost to a stop on the highway in one incident and could possibly cause a rear end collision. It has done this around 30 times in the past year of owning the vehicle and has begun to cause anxiety on the road due to not knowing when it will activate. It also has not warned during near front end collisions when it should have. The software is faulty and I have brought it to the Mini of Dallas’ attention as well as the Mini of Arlington and the Mini/BMW N. America executive customer relations team which set up an appointment once for it to be inspected but then they said they couldn’t ‘recreate the road conditions’ and thus couldn’t do anything for me. Mini of Dallas said the same thing as well. No resolution even when having talked with the highest customer sales reps. Not really sure how to get this issue fixed. The mini of Dallas said it was the ‘computer just seeing ghosts in the screen’ and even though they recalibrated it or turned the sensitivity down it continues to do this random braking in bends of roads with no one on the road, oncoming traffic on the opposite side of the road, and other situations.
Additional Notes:
The vehicle brakes during turns in the road when it is inappropriate. Has led to braking almost to a stop on the highway in one incident and could possibly cause a rear end collision. It has done this around 30 times in the past year of owning the vehicle and has begun to cause anxiety on the road due to not knowing when it will activate. It also has not warned during near front end collisions when it should have. The software is faulty and I have brought it to the Mini of Dallas’ attention as well as the Mini of Arlington and the Mini/BMW N. America executive customer relations team which set up an appointment once for it to be inspected but then they said they couldn’t ‘recreate the road conditions’ and thus couldn’t do anything for me. Mini of Dallas said the same thing as well. No resolution even when having talked with the highest customer sales reps. Not really sure how to get this issue fixed. The mini of Dallas said it was the ‘computer just seeing ghosts in the screen’ and even though they recalibrated it or turned the sensitivity down it continues to do this random braking in bends of roads with no one on the road, oncoming traffic on the opposite side of the road, and other situations.
Mfg Campaign: 11438163
Recall Date: Oct 26, 2021
Bmw Of North America, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
The vehicle brakes during turns in the road when it is inappropriate. Has led to braking almost to a stop on the highway in one incident and could possibly cause a rear end collision. It has done this around 30 times in the past year of owning the vehicle and has begun to cause anxiety on the road due to not knowing when it will activate. It also has not warned during near front end collisions when it should have. The software is faulty and I have brought it to the Mini of Dallas’ attention as well as the Mini of Arlington and the Mini/BMW N. America executive customer relations team which set up an appointment once for it to be inspected but then they said they couldn’t ‘recreate the road conditions’ and thus couldn’t do anything for me. Mini of Dallas said the same thing as well. No resolution even when having talked with the highest customer sales reps. Not really sure how to get this issue fixed. The mini of Dallas said it was the ‘computer just seeing ghosts in the screen’ and even though they recalibrated it or turned the sensitivity down it continues to do this random braking in bends of roads with no one on the road, oncoming traffic on the opposite side of the road, and other situations.
Corrective Action:
The vehicle brakes during turns in the road when it is inappropriate. Has led to braking almost to a stop on the highway in one incident and could possibly cause a rear end collision. It has done this around 30 times in the past year of owning the vehicle and has begun to cause anxiety on the road due to not knowing when it will activate. It also has not warned during near front end collisions when it should have. The software is faulty and I have brought it to the Mini of Dallas’ attention as well as the Mini of Arlington and the Mini/BMW N. America executive customer relations team which set up an appointment once for it to be inspected but then they said they couldn’t ‘recreate the road conditions’ and thus couldn’t do anything for me. Mini of Dallas said the same thing as well. No resolution even when having talked with the highest customer sales reps. Not really sure how to get this issue fixed. The mini of Dallas said it was the ‘computer just seeing ghosts in the screen’ and even though they recalibrated it or turned the sensitivity down it continues to do this random braking in bends of roads with no one on the road, oncoming traffic on the opposite side of the road, and other situations.
Additional Notes:
The vehicle brakes during turns in the road when it is inappropriate. Has led to braking almost to a stop on the highway in one incident and could possibly cause a rear end collision. It has done this around 30 times in the past year of owning the vehicle and has begun to cause anxiety on the road due to not knowing when it will activate. It also has not warned during near front end collisions when it should have. The software is faulty and I have brought it to the Mini of Dallas’ attention as well as the Mini of Arlington and the Mini/BMW N. America executive customer relations team which set up an appointment once for it to be inspected but then they said they couldn’t ‘recreate the road conditions’ and thus couldn’t do anything for me. Mini of Dallas said the same thing as well. No resolution even when having talked with the highest customer sales reps. Not really sure how to get this issue fixed. The mini of Dallas said it was the ‘computer just seeing ghosts in the screen’ and even though they recalibrated it or turned the sensitivity down it continues to do this random braking in bends of roads with no one on the road, oncoming traffic on the opposite side of the road, and other situations.
Mfg Campaign: 11438163
Recall Date: Oct 26, 2021
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