MINI COUNTRYMAN 2018

Complete listing of complaints and recalls for this vehicle

13
Complaints
2
Recalls

Complaints & Recalls

13 Complaints 2 Recalls

Official Safety Recalls - Important!

2 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Bmw Of North America, Llc
NHTSA Campaign: 18V557000 SAFETY RECALL
10K Vehicles Affected
Recall Date: Aug 23, 2018
Safety Issue:

BMW of North America, LLC (BMW) is recalling certain 2017-2019 MINI Cooper Countryman vehicles. These vehicles may be missing a crash protection plate near the high pressure fuel pump, which may result in a fuel leak in the event of a crash.

Potential Risk:
Without the crash protection plate, in the event of a crash, the fuel pump can become damaged, causing a fuel leak and increasing the risk of a fire.
FREE Recall Solution:
MINI will notify owners, and dealers will install a crash protection plate, free of charge. Interim owner notification letters were mailed on October 22, 2018. Owners will receive a second notification when the repair is available. Owners may contact MINI customer service at 1-866-825-1525.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local MINI dealer to schedule your FREE recall repair.
Manufacturer: MINI
Notice Date: Oct 22, 2018
Recall Date: Aug 23, 2018
Curt Manufacturing Llc
NHTSA Campaign: 17E051000 SAFETY RECALL
166 Vehicles Affected
Recall Date: Sep 17, 2017
Safety Issue:

Curt Manufacturing LLC (Curt) is recalling certain Class 1 trailer hitches, part number 11451, sold for installation on 2016-2018 Mini Cooper Clubman and Countryman vehicles. The vehicles may have inadequate structure points for the trailer hitch mounting, causing the hitch to sag under to certain loads and possibly separate from the vehicle.

Potential Risk:
If the trailer hitch sags or separates from the vehicle, there would be an increased risk of a crash.
FREE Recall Solution:
Curt will notify owners, and dealers will provide a replacement hitch, free of charge. The recall began on October 20, 2017. Owners may contact Curt customer service at 1-800-798-0813.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local MINI dealer to schedule your FREE recall repair.
Manufacturer: MINI
Notice Date: Oct 20, 2017
Recall Date: Sep 17, 2017

Consumer Complaints

13 Complaints
Bmw Of North America, Llc
Campaign: 11634488 Other
Jan 6, 2025
Defect Description:

STEERING

Potential Consequences:

While driving, the steering wheel gets stuck and very hard to maneuver. I have seen a recall for this car but when i entered by VIN, it was not included on the recall. The problem had happened several times. There was a time when everything was working fine, turned off the engine to put gas and when i turned it on to drive, i had a hard time steering. I had to park for a long time (since i was at Costco decided to come inside the store), when i turned on engine, it was gone and working properly like the problem did not happened at all. There were still times that when i turned it off for a little bit to pick up something from a restaurant, when i come back, the steering wheel looks like it was stuck and unable to make left or right turns. It does not happen only when car is turned on and off, it also happens while driving. When i was in a roundabout, steering wheel also has locked/got stuck. I have had our mechanic check this issues twice but he could not find any problem.

Corrective Action:

While driving, the steering wheel gets stuck and very hard to maneuver. I have seen a recall for this car but when i entered by VIN, it was not included on the recall. The problem had happened several times. There was a time when everything was working fine, turned off the engine to put gas and when i turned it on to drive, i had a hard time steering. I had to park for a long time (since i was at Costco decided to come inside the store), when i turned on engine, it was gone and working properly like the problem did not happened at all. There were still times that when i turned it off for a little bit to pick up something from a restaurant, when i come back, the steering wheel looks like it was stuck and unable to make left or right turns. It does not happen only when car is turned on and off, it also happens while driving. When i was in a roundabout, steering wheel also has locked/got stuck. I have had our mechanic check this issues twice but he could not find any problem.

Additional Notes:

While driving, the steering wheel gets stuck and very hard to maneuver. I have seen a recall for this car but when i entered by VIN, it was not included on the recall. The problem had happened several times. There was a time when everything was working fine, turned off the engine to put gas and when i turned it on to drive, i had a hard time steering. I had to park for a long time (since i was at Costco decided to come inside the store), when i turned on engine, it was gone and working properly like the problem did not happened at all. There were still times that when i turned it off for a little bit to pick up something from a restaurant, when i come back, the steering wheel looks like it was stuck and unable to make left or right turns. It does not happen only when car is turned on and off, it also happens while driving. When i was in a roundabout, steering wheel also has locked/got stuck. I have had our mechanic check this issues twice but he could not find any problem.

Manufacturer: MINI
Mfg Campaign: 11634488
Notice Date: Jan 6, 2025
Recall Date: Jan 6, 2025
Bmw Of North America, Llc
Campaign: 11589841 Other
May 21, 2024
Defect Description:

ENGINE

Potential Consequences:

My engine malfunctioned after the module under the back seat was wet from an unknown water leak in the vehicle. My vehicle lost power without warning until I came to a complete stop on the side of a very busy highway. I'm not sure if the repair center kept the faulty module or not I would have to check. I know leaks have been a problem with my model in previous years but when I checked my VIN there were no recalls. This is a very dangerous defect and should be fixed.

Corrective Action:

My engine malfunctioned after the module under the back seat was wet from an unknown water leak in the vehicle. My vehicle lost power without warning until I came to a complete stop on the side of a very busy highway. I'm not sure if the repair center kept the faulty module or not I would have to check. I know leaks have been a problem with my model in previous years but when I checked my VIN there were no recalls. This is a very dangerous defect and should be fixed.

Additional Notes:

My engine malfunctioned after the module under the back seat was wet from an unknown water leak in the vehicle. My vehicle lost power without warning until I came to a complete stop on the side of a very busy highway. I'm not sure if the repair center kept the faulty module or not I would have to check. I know leaks have been a problem with my model in previous years but when I checked my VIN there were no recalls. This is a very dangerous defect and should be fixed.

Manufacturer: MINI
Mfg Campaign: 11589841
Notice Date: May 21, 2024
Recall Date: May 21, 2024
Bmw Of North America, Llc
Campaign: 11501422 Other
Jan 12, 2023
Defect Description:

FUEL/PROPULSION SYSTEM

Potential Consequences:

Fuel sensor failed and due to tank pressure that would not release properly, according to repair shop. Among other safety issues, this caused me to not be able to open the gas tank to refill the gas tank. This has been ongoing. At first the gas flap was repaired (2x) and ultimately the fuel sensor was entirely replaced at my cost. All repairs were done at New Country Mini in Hartford, CT. The repair shop should provide history of repairs over the several years as Mini is denying the seriousness of the defect. I’ve notified mini.

Corrective Action:

Fuel sensor failed and due to tank pressure that would not release properly, according to repair shop. Among other safety issues, this caused me to not be able to open the gas tank to refill the gas tank. This has been ongoing. At first the gas flap was repaired (2x) and ultimately the fuel sensor was entirely replaced at my cost. All repairs were done at New Country Mini in Hartford, CT. The repair shop should provide history of repairs over the several years as Mini is denying the seriousness of the defect. I’ve notified mini.

Additional Notes:

Fuel sensor failed and due to tank pressure that would not release properly, according to repair shop. Among other safety issues, this caused me to not be able to open the gas tank to refill the gas tank. This has been ongoing. At first the gas flap was repaired (2x) and ultimately the fuel sensor was entirely replaced at my cost. All repairs were done at New Country Mini in Hartford, CT. The repair shop should provide history of repairs over the several years as Mini is denying the seriousness of the defect. I’ve notified mini.

Manufacturer: MINI
Mfg Campaign: 11501422
Notice Date: Jan 12, 2023
Recall Date: Jan 12, 2023
Bmw Of North America, Llc
Campaign: 11436356 Other
Oct 11, 2021
Defect Description:

SERVICE BRAKES

Potential Consequences:

•What component or system failed or malfunctioned, and is it available for inspection upon request? I had brake caliper repaired on front right wheel, on 5/5/20. Had to have service on same brake caliper on 10/5/21 - revealed caliper froze causing excessive bakes wear. •How was your safety or the safety of others put at risk? Potential of brake failure. •Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. Dealer repaired work- Passport Mini of Montgomery County, 820 Russell Ave, Gaithersburg, MD, 20879 •Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Unknown •Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No

Corrective Action:

•What component or system failed or malfunctioned, and is it available for inspection upon request? I had brake caliper repaired on front right wheel, on 5/5/20. Had to have service on same brake caliper on 10/5/21 - revealed caliper froze causing excessive bakes wear. •How was your safety or the safety of others put at risk? Potential of brake failure. •Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. Dealer repaired work- Passport Mini of Montgomery County, 820 Russell Ave, Gaithersburg, MD, 20879 •Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Unknown •Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No

Additional Notes:

•What component or system failed or malfunctioned, and is it available for inspection upon request? I had brake caliper repaired on front right wheel, on 5/5/20. Had to have service on same brake caliper on 10/5/21 - revealed caliper froze causing excessive bakes wear. •How was your safety or the safety of others put at risk? Potential of brake failure. •Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. Dealer repaired work- Passport Mini of Montgomery County, 820 Russell Ave, Gaithersburg, MD, 20879 •Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Unknown •Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No

Manufacturer: MINI
Mfg Campaign: 11436356
Notice Date: Oct 11, 2021
Recall Date: Oct 11, 2021
Bmw Of North America, Llc
Campaign: 11432572 Other
Sep 11, 2021
Defect Description:

STEERING

Potential Consequences:

Steering is becoming stiffer. Seems like there is new or added restistance when turning the steering wheel while the vehicle is going slower.

Corrective Action:

Steering is becoming stiffer. Seems like there is new or added restistance when turning the steering wheel while the vehicle is going slower.

Additional Notes:

Steering is becoming stiffer. Seems like there is new or added restistance when turning the steering wheel while the vehicle is going slower.

Manufacturer: MINI
Mfg Campaign: 11432572
Notice Date: Sep 11, 2021
Recall Date: Sep 11, 2021
Bmw Of North America, Llc
Campaign: 11330368 Other
Jun 23, 2020
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

I WAS PULLING INTO SHOPPING CENTER ALL DASHBOARD LIGHT UP WARNINGS ETC. STARTED TO HEAD HOME BECAUSE OF PRIOR INCIDENT WITH COMPUTER FAILURE. CAR STOPPED MID INTERSECTION AND WENT DEAD. PUT IT IN PARK RESTARTED AND DROVE HOME. HEADLIGHTS AND ELECTRICAL ENGINE WOULD NOT SHUT OFF. CALLED SERVICE TO TOW TO DEALERSHIP REPAIR. TOW TRUCK DRIVER ATTEMPTED TO TURN OF LIGHTS, NO LUCK. CAR REPAIRED AT DEALERSHIP, WAS TOLD AT THAT POINT OF A POSSIBLE RECALL, BUT THEY DIDN'T KNOW OF WHAT. CAR REPAIRED. AS SOON A LEASE IS UP IT IS GONE! *TR

Corrective Action:

I WAS PULLING INTO SHOPPING CENTER ALL DASHBOARD LIGHT UP WARNINGS ETC. STARTED TO HEAD HOME BECAUSE OF PRIOR INCIDENT WITH COMPUTER FAILURE. CAR STOPPED MID INTERSECTION AND WENT DEAD. PUT IT IN PARK RESTARTED AND DROVE HOME. HEADLIGHTS AND ELECTRICAL ENGINE WOULD NOT SHUT OFF. CALLED SERVICE TO TOW TO DEALERSHIP REPAIR. TOW TRUCK DRIVER ATTEMPTED TO TURN OF LIGHTS, NO LUCK. CAR REPAIRED AT DEALERSHIP, WAS TOLD AT THAT POINT OF A POSSIBLE RECALL, BUT THEY DIDN'T KNOW OF WHAT. CAR REPAIRED. AS SOON A LEASE IS UP IT IS GONE! *TR

Additional Notes:

I WAS PULLING INTO SHOPPING CENTER ALL DASHBOARD LIGHT UP WARNINGS ETC. STARTED TO HEAD HOME BECAUSE OF PRIOR INCIDENT WITH COMPUTER FAILURE. CAR STOPPED MID INTERSECTION AND WENT DEAD. PUT IT IN PARK RESTARTED AND DROVE HOME. HEADLIGHTS AND ELECTRICAL ENGINE WOULD NOT SHUT OFF. CALLED SERVICE TO TOW TO DEALERSHIP REPAIR. TOW TRUCK DRIVER ATTEMPTED TO TURN OF LIGHTS, NO LUCK. CAR REPAIRED AT DEALERSHIP, WAS TOLD AT THAT POINT OF A POSSIBLE RECALL, BUT THEY DIDN'T KNOW OF WHAT. CAR REPAIRED. AS SOON A LEASE IS UP IT IS GONE! *TR

Manufacturer: MINI
Mfg Campaign: 11330368
Notice Date: Jun 23, 2020
Recall Date: Jun 23, 2020
Bmw Of North America, Llc
Campaign: 11330368 Other
Jun 23, 2020
Defect Description:

ENGINE

Potential Consequences:

I WAS PULLING INTO SHOPPING CENTER ALL DASHBOARD LIGHT UP WARNINGS ETC. STARTED TO HEAD HOME BECAUSE OF PRIOR INCIDENT WITH COMPUTER FAILURE. CAR STOPPED MID INTERSECTION AND WENT DEAD. PUT IT IN PARK RESTARTED AND DROVE HOME. HEADLIGHTS AND ELECTRICAL ENGINE WOULD NOT SHUT OFF. CALLED SERVICE TO TOW TO DEALERSHIP REPAIR. TOW TRUCK DRIVER ATTEMPTED TO TURN OF LIGHTS, NO LUCK. CAR REPAIRED AT DEALERSHIP, WAS TOLD AT THAT POINT OF A POSSIBLE RECALL, BUT THEY DIDN'T KNOW OF WHAT. CAR REPAIRED. AS SOON A LEASE IS UP IT IS GONE! *TR

Corrective Action:

I WAS PULLING INTO SHOPPING CENTER ALL DASHBOARD LIGHT UP WARNINGS ETC. STARTED TO HEAD HOME BECAUSE OF PRIOR INCIDENT WITH COMPUTER FAILURE. CAR STOPPED MID INTERSECTION AND WENT DEAD. PUT IT IN PARK RESTARTED AND DROVE HOME. HEADLIGHTS AND ELECTRICAL ENGINE WOULD NOT SHUT OFF. CALLED SERVICE TO TOW TO DEALERSHIP REPAIR. TOW TRUCK DRIVER ATTEMPTED TO TURN OF LIGHTS, NO LUCK. CAR REPAIRED AT DEALERSHIP, WAS TOLD AT THAT POINT OF A POSSIBLE RECALL, BUT THEY DIDN'T KNOW OF WHAT. CAR REPAIRED. AS SOON A LEASE IS UP IT IS GONE! *TR

Additional Notes:

I WAS PULLING INTO SHOPPING CENTER ALL DASHBOARD LIGHT UP WARNINGS ETC. STARTED TO HEAD HOME BECAUSE OF PRIOR INCIDENT WITH COMPUTER FAILURE. CAR STOPPED MID INTERSECTION AND WENT DEAD. PUT IT IN PARK RESTARTED AND DROVE HOME. HEADLIGHTS AND ELECTRICAL ENGINE WOULD NOT SHUT OFF. CALLED SERVICE TO TOW TO DEALERSHIP REPAIR. TOW TRUCK DRIVER ATTEMPTED TO TURN OF LIGHTS, NO LUCK. CAR REPAIRED AT DEALERSHIP, WAS TOLD AT THAT POINT OF A POSSIBLE RECALL, BUT THEY DIDN'T KNOW OF WHAT. CAR REPAIRED. AS SOON A LEASE IS UP IT IS GONE! *TR

Manufacturer: MINI
Mfg Campaign: 11330368
Notice Date: Jun 23, 2020
Recall Date: Jun 23, 2020
Bmw Of North America, Llc
Campaign: 11234632 Other
Jul 24, 2019
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

VEHICLE'S SWITCH CONTROLLING HEADLIGHTS WAS LEFT IN THE "PARKING LIGHTS ON" MODE INADVERTENTLY (IT OPENED TERMINAL 15 PER MINI). CAR WOULD NOT START LESS THAN 12 HOURS LATER. MINI REPORTS THAT THIS "DAMAGED THE BATTERY BEYOND REPAIR" AND SAID IT WAS NOT SUBJECT TO WARRANTY REPLACEMENT BECAUSE THE USER HAD OPERATED THE SWITCH. IF THIS HAPPENED FOR MANY MINI OWNERS, PEOPLE WOULD BE STRANDED AND LEFT IN A DANGEROUS CONDITION. FURTHERMORE, THIS IS CLEARLY SOMETHING MINI IS CHOOSING TO IGNORE AND CLASSIFY AS USER ERROR WHEN IT IS A DEFECT. MINI CHARGED $600+ PLUS DOLLARS TO REPLACE THE BATTERY, REPROGRAM THE VEHICLE AND PHYSICALLY INSTALL THE NEW BATTERY. THE DEALER REP SAID HE HAS PERSONALLY SEEN 6 OTHER VEHICLES THIS YEAR ALONE WITH THE SAME PROBLEM.

Corrective Action:

VEHICLE'S SWITCH CONTROLLING HEADLIGHTS WAS LEFT IN THE "PARKING LIGHTS ON" MODE INADVERTENTLY (IT OPENED TERMINAL 15 PER MINI). CAR WOULD NOT START LESS THAN 12 HOURS LATER. MINI REPORTS THAT THIS "DAMAGED THE BATTERY BEYOND REPAIR" AND SAID IT WAS NOT SUBJECT TO WARRANTY REPLACEMENT BECAUSE THE USER HAD OPERATED THE SWITCH. IF THIS HAPPENED FOR MANY MINI OWNERS, PEOPLE WOULD BE STRANDED AND LEFT IN A DANGEROUS CONDITION. FURTHERMORE, THIS IS CLEARLY SOMETHING MINI IS CHOOSING TO IGNORE AND CLASSIFY AS USER ERROR WHEN IT IS A DEFECT. MINI CHARGED $600+ PLUS DOLLARS TO REPLACE THE BATTERY, REPROGRAM THE VEHICLE AND PHYSICALLY INSTALL THE NEW BATTERY. THE DEALER REP SAID HE HAS PERSONALLY SEEN 6 OTHER VEHICLES THIS YEAR ALONE WITH THE SAME PROBLEM.

Additional Notes:

VEHICLE'S SWITCH CONTROLLING HEADLIGHTS WAS LEFT IN THE "PARKING LIGHTS ON" MODE INADVERTENTLY (IT OPENED TERMINAL 15 PER MINI). CAR WOULD NOT START LESS THAN 12 HOURS LATER. MINI REPORTS THAT THIS "DAMAGED THE BATTERY BEYOND REPAIR" AND SAID IT WAS NOT SUBJECT TO WARRANTY REPLACEMENT BECAUSE THE USER HAD OPERATED THE SWITCH. IF THIS HAPPENED FOR MANY MINI OWNERS, PEOPLE WOULD BE STRANDED AND LEFT IN A DANGEROUS CONDITION. FURTHERMORE, THIS IS CLEARLY SOMETHING MINI IS CHOOSING TO IGNORE AND CLASSIFY AS USER ERROR WHEN IT IS A DEFECT. MINI CHARGED $600+ PLUS DOLLARS TO REPLACE THE BATTERY, REPROGRAM THE VEHICLE AND PHYSICALLY INSTALL THE NEW BATTERY. THE DEALER REP SAID HE HAS PERSONALLY SEEN 6 OTHER VEHICLES THIS YEAR ALONE WITH THE SAME PROBLEM.

Manufacturer: MINI
Mfg Campaign: 11234632
Notice Date: Jul 24, 2019
Recall Date: Jul 24, 2019
Bmw Of North America, Llc
Campaign: 11234632 Other
Jul 24, 2019
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

VEHICLE'S SWITCH CONTROLLING HEADLIGHTS WAS LEFT IN THE "PARKING LIGHTS ON" MODE INADVERTENTLY (IT OPENED TERMINAL 15 PER MINI). CAR WOULD NOT START LESS THAN 12 HOURS LATER. MINI REPORTS THAT THIS "DAMAGED THE BATTERY BEYOND REPAIR" AND SAID IT WAS NOT SUBJECT TO WARRANTY REPLACEMENT BECAUSE THE USER HAD OPERATED THE SWITCH. IF THIS HAPPENED FOR MANY MINI OWNERS, PEOPLE WOULD BE STRANDED AND LEFT IN A DANGEROUS CONDITION. FURTHERMORE, THIS IS CLEARLY SOMETHING MINI IS CHOOSING TO IGNORE AND CLASSIFY AS USER ERROR WHEN IT IS A DEFECT. MINI CHARGED $600+ PLUS DOLLARS TO REPLACE THE BATTERY, REPROGRAM THE VEHICLE AND PHYSICALLY INSTALL THE NEW BATTERY. THE DEALER REP SAID HE HAS PERSONALLY SEEN 6 OTHER VEHICLES THIS YEAR ALONE WITH THE SAME PROBLEM.

Corrective Action:

VEHICLE'S SWITCH CONTROLLING HEADLIGHTS WAS LEFT IN THE "PARKING LIGHTS ON" MODE INADVERTENTLY (IT OPENED TERMINAL 15 PER MINI). CAR WOULD NOT START LESS THAN 12 HOURS LATER. MINI REPORTS THAT THIS "DAMAGED THE BATTERY BEYOND REPAIR" AND SAID IT WAS NOT SUBJECT TO WARRANTY REPLACEMENT BECAUSE THE USER HAD OPERATED THE SWITCH. IF THIS HAPPENED FOR MANY MINI OWNERS, PEOPLE WOULD BE STRANDED AND LEFT IN A DANGEROUS CONDITION. FURTHERMORE, THIS IS CLEARLY SOMETHING MINI IS CHOOSING TO IGNORE AND CLASSIFY AS USER ERROR WHEN IT IS A DEFECT. MINI CHARGED $600+ PLUS DOLLARS TO REPLACE THE BATTERY, REPROGRAM THE VEHICLE AND PHYSICALLY INSTALL THE NEW BATTERY. THE DEALER REP SAID HE HAS PERSONALLY SEEN 6 OTHER VEHICLES THIS YEAR ALONE WITH THE SAME PROBLEM.

Additional Notes:

VEHICLE'S SWITCH CONTROLLING HEADLIGHTS WAS LEFT IN THE "PARKING LIGHTS ON" MODE INADVERTENTLY (IT OPENED TERMINAL 15 PER MINI). CAR WOULD NOT START LESS THAN 12 HOURS LATER. MINI REPORTS THAT THIS "DAMAGED THE BATTERY BEYOND REPAIR" AND SAID IT WAS NOT SUBJECT TO WARRANTY REPLACEMENT BECAUSE THE USER HAD OPERATED THE SWITCH. IF THIS HAPPENED FOR MANY MINI OWNERS, PEOPLE WOULD BE STRANDED AND LEFT IN A DANGEROUS CONDITION. FURTHERMORE, THIS IS CLEARLY SOMETHING MINI IS CHOOSING TO IGNORE AND CLASSIFY AS USER ERROR WHEN IT IS A DEFECT. MINI CHARGED $600+ PLUS DOLLARS TO REPLACE THE BATTERY, REPROGRAM THE VEHICLE AND PHYSICALLY INSTALL THE NEW BATTERY. THE DEALER REP SAID HE HAS PERSONALLY SEEN 6 OTHER VEHICLES THIS YEAR ALONE WITH THE SAME PROBLEM.

Manufacturer: MINI
Mfg Campaign: 11234632
Notice Date: Jul 24, 2019
Recall Date: Jul 24, 2019
Bmw Of North America, Llc
Campaign: 11234632 Other
Jul 24, 2019
Defect Description:

EXTERIOR LIGHTING

Potential Consequences:

VEHICLE'S SWITCH CONTROLLING HEADLIGHTS WAS LEFT IN THE "PARKING LIGHTS ON" MODE INADVERTENTLY (IT OPENED TERMINAL 15 PER MINI). CAR WOULD NOT START LESS THAN 12 HOURS LATER. MINI REPORTS THAT THIS "DAMAGED THE BATTERY BEYOND REPAIR" AND SAID IT WAS NOT SUBJECT TO WARRANTY REPLACEMENT BECAUSE THE USER HAD OPERATED THE SWITCH. IF THIS HAPPENED FOR MANY MINI OWNERS, PEOPLE WOULD BE STRANDED AND LEFT IN A DANGEROUS CONDITION. FURTHERMORE, THIS IS CLEARLY SOMETHING MINI IS CHOOSING TO IGNORE AND CLASSIFY AS USER ERROR WHEN IT IS A DEFECT. MINI CHARGED $600+ PLUS DOLLARS TO REPLACE THE BATTERY, REPROGRAM THE VEHICLE AND PHYSICALLY INSTALL THE NEW BATTERY. THE DEALER REP SAID HE HAS PERSONALLY SEEN 6 OTHER VEHICLES THIS YEAR ALONE WITH THE SAME PROBLEM.

Corrective Action:

VEHICLE'S SWITCH CONTROLLING HEADLIGHTS WAS LEFT IN THE "PARKING LIGHTS ON" MODE INADVERTENTLY (IT OPENED TERMINAL 15 PER MINI). CAR WOULD NOT START LESS THAN 12 HOURS LATER. MINI REPORTS THAT THIS "DAMAGED THE BATTERY BEYOND REPAIR" AND SAID IT WAS NOT SUBJECT TO WARRANTY REPLACEMENT BECAUSE THE USER HAD OPERATED THE SWITCH. IF THIS HAPPENED FOR MANY MINI OWNERS, PEOPLE WOULD BE STRANDED AND LEFT IN A DANGEROUS CONDITION. FURTHERMORE, THIS IS CLEARLY SOMETHING MINI IS CHOOSING TO IGNORE AND CLASSIFY AS USER ERROR WHEN IT IS A DEFECT. MINI CHARGED $600+ PLUS DOLLARS TO REPLACE THE BATTERY, REPROGRAM THE VEHICLE AND PHYSICALLY INSTALL THE NEW BATTERY. THE DEALER REP SAID HE HAS PERSONALLY SEEN 6 OTHER VEHICLES THIS YEAR ALONE WITH THE SAME PROBLEM.

Additional Notes:

VEHICLE'S SWITCH CONTROLLING HEADLIGHTS WAS LEFT IN THE "PARKING LIGHTS ON" MODE INADVERTENTLY (IT OPENED TERMINAL 15 PER MINI). CAR WOULD NOT START LESS THAN 12 HOURS LATER. MINI REPORTS THAT THIS "DAMAGED THE BATTERY BEYOND REPAIR" AND SAID IT WAS NOT SUBJECT TO WARRANTY REPLACEMENT BECAUSE THE USER HAD OPERATED THE SWITCH. IF THIS HAPPENED FOR MANY MINI OWNERS, PEOPLE WOULD BE STRANDED AND LEFT IN A DANGEROUS CONDITION. FURTHERMORE, THIS IS CLEARLY SOMETHING MINI IS CHOOSING TO IGNORE AND CLASSIFY AS USER ERROR WHEN IT IS A DEFECT. MINI CHARGED $600+ PLUS DOLLARS TO REPLACE THE BATTERY, REPROGRAM THE VEHICLE AND PHYSICALLY INSTALL THE NEW BATTERY. THE DEALER REP SAID HE HAS PERSONALLY SEEN 6 OTHER VEHICLES THIS YEAR ALONE WITH THE SAME PROBLEM.

Manufacturer: MINI
Mfg Campaign: 11234632
Notice Date: Jul 24, 2019
Recall Date: Jul 24, 2019
Bmw Of North America, Llc
Campaign: 11197349 Other
Apr 19, 2019
Defect Description:

SERVICE BRAKES

Potential Consequences:

WHEN STOPPED THE BRAKE PEDAL SLOWLY GOES TO THE FLOORBOARDS. SOMETIMES I HAVE TO REPEATEDLY PUMP THE BRAKE PEDAL WHILE AT A STOP LIGHT TO PREVENT RUNNING INTO THE CAR IN FRONT OF ME. TOOK IT TO A DEALERSHIP AND THEY DROVE THE CAR BUT COULDN'T FINE ANY PROBLEMS. THE MASTER CYLINDER LEAK DOWN IS GETTING PROGRESSIVELY WORSE WITH TIME. I BELIEVE THAT I AM QUALIFIED TO WRITE ABOUT THIS AS I WAS, WHEN YOUNGER, A TOP MECHANIC FOR PORSCHE AND VOLKSWAGEN.

Corrective Action:

WHEN STOPPED THE BRAKE PEDAL SLOWLY GOES TO THE FLOORBOARDS. SOMETIMES I HAVE TO REPEATEDLY PUMP THE BRAKE PEDAL WHILE AT A STOP LIGHT TO PREVENT RUNNING INTO THE CAR IN FRONT OF ME. TOOK IT TO A DEALERSHIP AND THEY DROVE THE CAR BUT COULDN'T FINE ANY PROBLEMS. THE MASTER CYLINDER LEAK DOWN IS GETTING PROGRESSIVELY WORSE WITH TIME. I BELIEVE THAT I AM QUALIFIED TO WRITE ABOUT THIS AS I WAS, WHEN YOUNGER, A TOP MECHANIC FOR PORSCHE AND VOLKSWAGEN.

Additional Notes:

WHEN STOPPED THE BRAKE PEDAL SLOWLY GOES TO THE FLOORBOARDS. SOMETIMES I HAVE TO REPEATEDLY PUMP THE BRAKE PEDAL WHILE AT A STOP LIGHT TO PREVENT RUNNING INTO THE CAR IN FRONT OF ME. TOOK IT TO A DEALERSHIP AND THEY DROVE THE CAR BUT COULDN'T FINE ANY PROBLEMS. THE MASTER CYLINDER LEAK DOWN IS GETTING PROGRESSIVELY WORSE WITH TIME. I BELIEVE THAT I AM QUALIFIED TO WRITE ABOUT THIS AS I WAS, WHEN YOUNGER, A TOP MECHANIC FOR PORSCHE AND VOLKSWAGEN.

Manufacturer: MINI
Mfg Campaign: 11197349
Notice Date: Apr 19, 2019
Recall Date: Apr 19, 2019
Bmw Of North America, Llc
Campaign: 11184906 Other
Mar 7, 2019
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

THE VIN [XXX] IS NOT RECOGNIZED ON NHTSA OR SAFECAR WEBSITE. MANUFACTURER AND DEALERSHIP HAVE MY OLD ADDRESS (NOT PROVIDED BY MYSELF) IN THEIR SYSTEM. GENERAL HELPLINE REPRESENTATIVES TOLD ME TO CONTACT MANUFACTURER. MANUFACTURER REFERRED ME TO DEALERSHIP. I CALLED YOUR GENERAL NUMBER AGAIN LAST WEEK AND THE WOMAN DISPARAGED ME AND LAUGHED AT ME. NO ONE WILL HELP ME FIX THIS SAFETY (COMMUNICATION) CONCERN. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Corrective Action:

THE VIN [XXX] IS NOT RECOGNIZED ON NHTSA OR SAFECAR WEBSITE. MANUFACTURER AND DEALERSHIP HAVE MY OLD ADDRESS (NOT PROVIDED BY MYSELF) IN THEIR SYSTEM. GENERAL HELPLINE REPRESENTATIVES TOLD ME TO CONTACT MANUFACTURER. MANUFACTURER REFERRED ME TO DEALERSHIP. I CALLED YOUR GENERAL NUMBER AGAIN LAST WEEK AND THE WOMAN DISPARAGED ME AND LAUGHED AT ME. NO ONE WILL HELP ME FIX THIS SAFETY (COMMUNICATION) CONCERN. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Additional Notes:

THE VIN [XXX] IS NOT RECOGNIZED ON NHTSA OR SAFECAR WEBSITE. MANUFACTURER AND DEALERSHIP HAVE MY OLD ADDRESS (NOT PROVIDED BY MYSELF) IN THEIR SYSTEM. GENERAL HELPLINE REPRESENTATIVES TOLD ME TO CONTACT MANUFACTURER. MANUFACTURER REFERRED ME TO DEALERSHIP. I CALLED YOUR GENERAL NUMBER AGAIN LAST WEEK AND THE WOMAN DISPARAGED ME AND LAUGHED AT ME. NO ONE WILL HELP ME FIX THIS SAFETY (COMMUNICATION) CONCERN. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Manufacturer: MINI
Mfg Campaign: 11184906
Notice Date: Mar 7, 2019
Recall Date: Mar 7, 2019
Bmw Of North America, Llc
Campaign: 11145171 Other
Nov 3, 2018
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

CAR PULLS TO THE RIGHT AND IS WOBBLY WHILE IN MOTION, ESPECIALLY MORE UNSTABLE IN WET CONDITIONS AND MINI COOPER SAYS IT IS AN UNEVEN TORQUE ISSUE RELATED TO THE ELECTRICAL/GAS ENGINE AND CANNOT BE FIXED. I HAVE DRIVEN THE CAR FOR 11 MONTHS AND THEY STILL HAVEN'T REPLACED THE VEHICLE WITH A SAFER VEHICLE OR EVEN TALKED WITH ME ABOUT WHAT THEY ARE WILLING TO DO TO CORRECT THE DEFECT. THE DEALERSHIP AND BMW HAVE IGNORED ME AFTER SEVERAL ATTEMPTS TO RESOLVE THE MATTER.

Corrective Action:

CAR PULLS TO THE RIGHT AND IS WOBBLY WHILE IN MOTION, ESPECIALLY MORE UNSTABLE IN WET CONDITIONS AND MINI COOPER SAYS IT IS AN UNEVEN TORQUE ISSUE RELATED TO THE ELECTRICAL/GAS ENGINE AND CANNOT BE FIXED. I HAVE DRIVEN THE CAR FOR 11 MONTHS AND THEY STILL HAVEN'T REPLACED THE VEHICLE WITH A SAFER VEHICLE OR EVEN TALKED WITH ME ABOUT WHAT THEY ARE WILLING TO DO TO CORRECT THE DEFECT. THE DEALERSHIP AND BMW HAVE IGNORED ME AFTER SEVERAL ATTEMPTS TO RESOLVE THE MATTER.

Additional Notes:

CAR PULLS TO THE RIGHT AND IS WOBBLY WHILE IN MOTION, ESPECIALLY MORE UNSTABLE IN WET CONDITIONS AND MINI COOPER SAYS IT IS AN UNEVEN TORQUE ISSUE RELATED TO THE ELECTRICAL/GAS ENGINE AND CANNOT BE FIXED. I HAVE DRIVEN THE CAR FOR 11 MONTHS AND THEY STILL HAVEN'T REPLACED THE VEHICLE WITH A SAFER VEHICLE OR EVEN TALKED WITH ME ABOUT WHAT THEY ARE WILLING TO DO TO CORRECT THE DEFECT. THE DEALERSHIP AND BMW HAVE IGNORED ME AFTER SEVERAL ATTEMPTS TO RESOLVE THE MATTER.

Manufacturer: MINI
Mfg Campaign: 11145171
Notice Date: Nov 3, 2018
Recall Date: Nov 3, 2018

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