Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2017-2019 MINI Cooper Countryman vehicles. These vehicles may be missing a crash protection plate near the high pressure fuel pump, which may result in a fuel leak in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 23, 2018
Curt Manufacturing Llc
Safety Issue:
Curt Manufacturing LLC (Curt) is recalling certain Class 1 trailer hitches, part number 11451, sold for installation on 2016-2018 Mini Cooper Clubman and Countryman vehicles. The vehicles may have inadequate structure points for the trailer hitch mounting, causing the hitch to sag under to certain loads and possibly separate from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Sep 17, 2017
Consumer Complaints
7 ComplaintsBmw Of North America, Llc
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contacts wife owns a 2017 Mini Cooper Countryman. The contact stated that on multiple occasions, the vehicle stalled while refueling. The contact stated that the vehicle made abnormal sounds while restarting, and often took 30-seconds to start operating normally. Additionally, the contact stated that on several occasions with the engine running and attempting to refuel the vehicle, the vehicle stalled. The contact stated that on one occasion while driving approximately 30 MPH and making a left turn, the vehicle stalled, and the contact veered to the side of the road. The contact was able to restart the vehicle after 15 minutes. The vehicle was not diagnosed of repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 81,500.
Corrective Action:
The contacts wife owns a 2017 Mini Cooper Countryman. The contact stated that on multiple occasions, the vehicle stalled while refueling. The contact stated that the vehicle made abnormal sounds while restarting, and often took 30-seconds to start operating normally. Additionally, the contact stated that on several occasions with the engine running and attempting to refuel the vehicle, the vehicle stalled. The contact stated that on one occasion while driving approximately 30 MPH and making a left turn, the vehicle stalled, and the contact veered to the side of the road. The contact was able to restart the vehicle after 15 minutes. The vehicle was not diagnosed of repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 81,500.
Additional Notes:
The contacts wife owns a 2017 Mini Cooper Countryman. The contact stated that on multiple occasions, the vehicle stalled while refueling. The contact stated that the vehicle made abnormal sounds while restarting, and often took 30-seconds to start operating normally. Additionally, the contact stated that on several occasions with the engine running and attempting to refuel the vehicle, the vehicle stalled. The contact stated that on one occasion while driving approximately 30 MPH and making a left turn, the vehicle stalled, and the contact veered to the side of the road. The contact was able to restart the vehicle after 15 minutes. The vehicle was not diagnosed of repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 81,500.
Mfg Campaign: 11514799
Recall Date: Mar 31, 2023
Bmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
On 3/24/22 I was driving on the highway at approximately 1:30am my car made a loud noise and dropped down a bit on the front passenger side. At the same there was a cloud of smoke that came up from the same side. I pulled my car slowly off into the breakdown lane. Got out of my car to see what happened. The passenger tire was blown out. Had the car towed to Bedford, NH mini. They determined the Right front Coil Spring had snapped and a piece of it blew out the tire. Of note, I had not hit a pothole. They replaced it. I returned to the same place within a week because I heard creaking in the same area of that coil Spring. They inspected it and said it was fine. Between that time and the electrical fire I had the front light bulb on the passenger side replaced as it had burned out. On 7/31 at approximately 5:30am I had called valet parking to bring my car around at the Hotel I had stayed at. My friend noticed that light bulb on the passenger was once again burned out. We got in the car and I noticed the smell of smoke. I looked at my dash quickly and saw nothing. Then I saw smoke coming up from under my hood. Got out to check and noticed flames under my hood. I quickly alerted the desk clerk to call 911. It took approximately 3 minutes for them to arrive. By then the front right end was fully engulfed ing flames.
Corrective Action:
On 3/24/22 I was driving on the highway at approximately 1:30am my car made a loud noise and dropped down a bit on the front passenger side. At the same there was a cloud of smoke that came up from the same side. I pulled my car slowly off into the breakdown lane. Got out of my car to see what happened. The passenger tire was blown out. Had the car towed to Bedford, NH mini. They determined the Right front Coil Spring had snapped and a piece of it blew out the tire. Of note, I had not hit a pothole. They replaced it. I returned to the same place within a week because I heard creaking in the same area of that coil Spring. They inspected it and said it was fine. Between that time and the electrical fire I had the front light bulb on the passenger side replaced as it had burned out. On 7/31 at approximately 5:30am I had called valet parking to bring my car around at the Hotel I had stayed at. My friend noticed that light bulb on the passenger was once again burned out. We got in the car and I noticed the smell of smoke. I looked at my dash quickly and saw nothing. Then I saw smoke coming up from under my hood. Got out to check and noticed flames under my hood. I quickly alerted the desk clerk to call 911. It took approximately 3 minutes for them to arrive. By then the front right end was fully engulfed ing flames.
Additional Notes:
On 3/24/22 I was driving on the highway at approximately 1:30am my car made a loud noise and dropped down a bit on the front passenger side. At the same there was a cloud of smoke that came up from the same side. I pulled my car slowly off into the breakdown lane. Got out of my car to see what happened. The passenger tire was blown out. Had the car towed to Bedford, NH mini. They determined the Right front Coil Spring had snapped and a piece of it blew out the tire. Of note, I had not hit a pothole. They replaced it. I returned to the same place within a week because I heard creaking in the same area of that coil Spring. They inspected it and said it was fine. Between that time and the electrical fire I had the front light bulb on the passenger side replaced as it had burned out. On 7/31 at approximately 5:30am I had called valet parking to bring my car around at the Hotel I had stayed at. My friend noticed that light bulb on the passenger was once again burned out. We got in the car and I noticed the smell of smoke. I looked at my dash quickly and saw nothing. Then I saw smoke coming up from under my hood. Got out to check and noticed flames under my hood. I quickly alerted the desk clerk to call 911. It took approximately 3 minutes for them to arrive. By then the front right end was fully engulfed ing flames.
Mfg Campaign: 11479295
Recall Date: Aug 15, 2022
Bmw Of North America, Llc
Defect Description:
SUSPENSION
Potential Consequences:
On 3/24/22 I was driving on the highway at approximately 1:30am my car made a loud noise and dropped down a bit on the front passenger side. At the same there was a cloud of smoke that came up from the same side. I pulled my car slowly off into the breakdown lane. Got out of my car to see what happened. The passenger tire was blown out. Had the car towed to Bedford, NH mini. They determined the Right front Coil Spring had snapped and a piece of it blew out the tire. Of note, I had not hit a pothole. They replaced it. I returned to the same place within a week because I heard creaking in the same area of that coil Spring. They inspected it and said it was fine. Between that time and the electrical fire I had the front light bulb on the passenger side replaced as it had burned out. On 7/31 at approximately 5:30am I had called valet parking to bring my car around at the Hotel I had stayed at. My friend noticed that light bulb on the passenger was once again burned out. We got in the car and I noticed the smell of smoke. I looked at my dash quickly and saw nothing. Then I saw smoke coming up from under my hood. Got out to check and noticed flames under my hood. I quickly alerted the desk clerk to call 911. It took approximately 3 minutes for them to arrive. By then the front right end was fully engulfed ing flames.
Corrective Action:
On 3/24/22 I was driving on the highway at approximately 1:30am my car made a loud noise and dropped down a bit on the front passenger side. At the same there was a cloud of smoke that came up from the same side. I pulled my car slowly off into the breakdown lane. Got out of my car to see what happened. The passenger tire was blown out. Had the car towed to Bedford, NH mini. They determined the Right front Coil Spring had snapped and a piece of it blew out the tire. Of note, I had not hit a pothole. They replaced it. I returned to the same place within a week because I heard creaking in the same area of that coil Spring. They inspected it and said it was fine. Between that time and the electrical fire I had the front light bulb on the passenger side replaced as it had burned out. On 7/31 at approximately 5:30am I had called valet parking to bring my car around at the Hotel I had stayed at. My friend noticed that light bulb on the passenger was once again burned out. We got in the car and I noticed the smell of smoke. I looked at my dash quickly and saw nothing. Then I saw smoke coming up from under my hood. Got out to check and noticed flames under my hood. I quickly alerted the desk clerk to call 911. It took approximately 3 minutes for them to arrive. By then the front right end was fully engulfed ing flames.
Additional Notes:
On 3/24/22 I was driving on the highway at approximately 1:30am my car made a loud noise and dropped down a bit on the front passenger side. At the same there was a cloud of smoke that came up from the same side. I pulled my car slowly off into the breakdown lane. Got out of my car to see what happened. The passenger tire was blown out. Had the car towed to Bedford, NH mini. They determined the Right front Coil Spring had snapped and a piece of it blew out the tire. Of note, I had not hit a pothole. They replaced it. I returned to the same place within a week because I heard creaking in the same area of that coil Spring. They inspected it and said it was fine. Between that time and the electrical fire I had the front light bulb on the passenger side replaced as it had burned out. On 7/31 at approximately 5:30am I had called valet parking to bring my car around at the Hotel I had stayed at. My friend noticed that light bulb on the passenger was once again burned out. We got in the car and I noticed the smell of smoke. I looked at my dash quickly and saw nothing. Then I saw smoke coming up from under my hood. Got out to check and noticed flames under my hood. I quickly alerted the desk clerk to call 911. It took approximately 3 minutes for them to arrive. By then the front right end was fully engulfed ing flames.
Mfg Campaign: 11479295
Recall Date: Aug 15, 2022
Bmw Of North America, Llc
Defect Description:
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Potential Consequences:
The contact owns a 2017 Mini Cooper Countryman. The contact stated that the front passenger’s side door latch failed to latch as designed. The contact stated that he taped the door closed while driving. The vehicle was taken to the dealer who diagnosed the failure as a defective latch. The contact stated that the door lock actuator and the striker were replaced. The contact stated that a month later the front driver's side failed to latch. The vehicle was taken to the dealer where the door lock actuator and door assembly were replaced. The manufacturer was not made aware of the failure. The approximate failure mileage was 82,000.
Corrective Action:
The contact owns a 2017 Mini Cooper Countryman. The contact stated that the front passenger’s side door latch failed to latch as designed. The contact stated that he taped the door closed while driving. The vehicle was taken to the dealer who diagnosed the failure as a defective latch. The contact stated that the door lock actuator and the striker were replaced. The contact stated that a month later the front driver's side failed to latch. The vehicle was taken to the dealer where the door lock actuator and door assembly were replaced. The manufacturer was not made aware of the failure. The approximate failure mileage was 82,000.
Additional Notes:
The contact owns a 2017 Mini Cooper Countryman. The contact stated that the front passenger’s side door latch failed to latch as designed. The contact stated that he taped the door closed while driving. The vehicle was taken to the dealer who diagnosed the failure as a defective latch. The contact stated that the door lock actuator and the striker were replaced. The contact stated that a month later the front driver's side failed to latch. The vehicle was taken to the dealer where the door lock actuator and door assembly were replaced. The manufacturer was not made aware of the failure. The approximate failure mileage was 82,000.
Mfg Campaign: 11473740
Recall Date: Jul 13, 2022
Bmw Of North America, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The contact owns a 2017 Mini Countryman. The contact stated while driving at various speeds, the vehicle cabin was emitting a smoke odor. The contact stated the rear passenger side taillight malfunction warning message was displayed. The contact mentioned that the socket was melted when he replaced the rear passenger bulb. The contact spoke with a local dealer and they were informed to call the manufacturer. The manufacturer was not informed of the failure. The contact was concerned that his vehicle could potentially catch on fire due to the failure being experienced. The failure mileage was approximately 36,000. Consumer while driving stated rear/ brake and directional light went out.
Corrective Action:
The contact owns a 2017 Mini Countryman. The contact stated while driving at various speeds, the vehicle cabin was emitting a smoke odor. The contact stated the rear passenger side taillight malfunction warning message was displayed. The contact mentioned that the socket was melted when he replaced the rear passenger bulb. The contact spoke with a local dealer and they were informed to call the manufacturer. The manufacturer was not informed of the failure. The contact was concerned that his vehicle could potentially catch on fire due to the failure being experienced. The failure mileage was approximately 36,000. Consumer while driving stated rear/ brake and directional light went out.
Additional Notes:
The contact owns a 2017 Mini Countryman. The contact stated while driving at various speeds, the vehicle cabin was emitting a smoke odor. The contact stated the rear passenger side taillight malfunction warning message was displayed. The contact mentioned that the socket was melted when he replaced the rear passenger bulb. The contact spoke with a local dealer and they were informed to call the manufacturer. The manufacturer was not informed of the failure. The contact was concerned that his vehicle could potentially catch on fire due to the failure being experienced. The failure mileage was approximately 36,000. Consumer while driving stated rear/ brake and directional light went out.
Mfg Campaign: 11449577
Recall Date: Jan 31, 2022
Bmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
THE AUXILIARY COOLING RADIATOR WAS PUNCTURED BY A FOREIGN OBJECT, RESULTING IN LEAKING COOLANT AND ENGINE OVERHEAT. THE RADIATOR IS LOCATED IN THE LOWER LEFT SIDE OF THE BUMPER, WITH A LARGE OPENING AND NO PROTECTION, LEAVING IT SUSCEPTIBLE TO DAMAGE FROM ROCKS OR EVEN LARGE ENOUGH INSECTS WHILE DRIVING. THE INCIDENT OCCURRED WHILE DRIVING, CAUSING MY ENGINE TO OVERHEAT, AND THE NEED TO PULL OVER AND HAVE THE CAR TOWED.
Corrective Action:
THE AUXILIARY COOLING RADIATOR WAS PUNCTURED BY A FOREIGN OBJECT, RESULTING IN LEAKING COOLANT AND ENGINE OVERHEAT. THE RADIATOR IS LOCATED IN THE LOWER LEFT SIDE OF THE BUMPER, WITH A LARGE OPENING AND NO PROTECTION, LEAVING IT SUSCEPTIBLE TO DAMAGE FROM ROCKS OR EVEN LARGE ENOUGH INSECTS WHILE DRIVING. THE INCIDENT OCCURRED WHILE DRIVING, CAUSING MY ENGINE TO OVERHEAT, AND THE NEED TO PULL OVER AND HAVE THE CAR TOWED.
Additional Notes:
THE AUXILIARY COOLING RADIATOR WAS PUNCTURED BY A FOREIGN OBJECT, RESULTING IN LEAKING COOLANT AND ENGINE OVERHEAT. THE RADIATOR IS LOCATED IN THE LOWER LEFT SIDE OF THE BUMPER, WITH A LARGE OPENING AND NO PROTECTION, LEAVING IT SUSCEPTIBLE TO DAMAGE FROM ROCKS OR EVEN LARGE ENOUGH INSECTS WHILE DRIVING. THE INCIDENT OCCURRED WHILE DRIVING, CAUSING MY ENGINE TO OVERHEAT, AND THE NEED TO PULL OVER AND HAVE THE CAR TOWED.
Mfg Campaign: 11341410
Recall Date: Jul 25, 2020
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE AUXILIARY COOLING RADIATOR WAS PUNCTURED BY A FOREIGN OBJECT, RESULTING IN LEAKING COOLANT AND ENGINE OVERHEAT. THE RADIATOR IS LOCATED IN THE LOWER LEFT SIDE OF THE BUMPER, WITH A LARGE OPENING AND NO PROTECTION, LEAVING IT SUSCEPTIBLE TO DAMAGE FROM ROCKS OR EVEN LARGE ENOUGH INSECTS WHILE DRIVING. THE INCIDENT OCCURRED WHILE DRIVING, CAUSING MY ENGINE TO OVERHEAT, AND THE NEED TO PULL OVER AND HAVE THE CAR TOWED.
Corrective Action:
THE AUXILIARY COOLING RADIATOR WAS PUNCTURED BY A FOREIGN OBJECT, RESULTING IN LEAKING COOLANT AND ENGINE OVERHEAT. THE RADIATOR IS LOCATED IN THE LOWER LEFT SIDE OF THE BUMPER, WITH A LARGE OPENING AND NO PROTECTION, LEAVING IT SUSCEPTIBLE TO DAMAGE FROM ROCKS OR EVEN LARGE ENOUGH INSECTS WHILE DRIVING. THE INCIDENT OCCURRED WHILE DRIVING, CAUSING MY ENGINE TO OVERHEAT, AND THE NEED TO PULL OVER AND HAVE THE CAR TOWED.
Additional Notes:
THE AUXILIARY COOLING RADIATOR WAS PUNCTURED BY A FOREIGN OBJECT, RESULTING IN LEAKING COOLANT AND ENGINE OVERHEAT. THE RADIATOR IS LOCATED IN THE LOWER LEFT SIDE OF THE BUMPER, WITH A LARGE OPENING AND NO PROTECTION, LEAVING IT SUSCEPTIBLE TO DAMAGE FROM ROCKS OR EVEN LARGE ENOUGH INSECTS WHILE DRIVING. THE INCIDENT OCCURRED WHILE DRIVING, CAUSING MY ENGINE TO OVERHEAT, AND THE NEED TO PULL OVER AND HAVE THE CAR TOWED.
Mfg Campaign: 11341410
Recall Date: Jul 25, 2020
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