Complaints & Recalls
Consumer Complaints
9 ComplaintsBmw Of North America, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The problem/issue is with THE GLASS ON MY CAR ROOF/THE PANORAMIC SUNROOF. No insulation to protect me/others from heat or cold. The temp of roof gets 2-3 times the temp of the day. 200-300F. This can lead to discomfort/use of EXTRA energy/pollution etc. A child left in such car wd be in deadly danger. The car maker does not want to know or do anything about it. My Mini is not the only car. Almost all have the same design flaw, Tesla is the worst case with full glass roof no insulation at all, KEY PROBLEM/ISSIE Car makers hv remover insulation from car roofs and replaced it with glass but did not replace the insulation. Some as Tesla have nothing others just a simple net-like material with no insulation properties. Detailed analysis with proof attached. This is HUGE problem/issue/flaw that has serious consequences. I titled my analysis THE DARK SIDE OF GLASS ON OUR CARS,. Millions of these cars (Tesla esp over 2 M) are wasting 100s of Ms worth of energy both electric and fossil. Also contribute to additional environmental impact, for the wasted energy has to be made and then wasted by car engines to compensate for lack of insulation in car roofs. No house/homes wd be allowed to be built without insulation in attic/roof etc. So why are car makers allowed to do it with cars. Maybe the govt is not even aware of this. It is possible removing insulation from car roofs is illegal and/or against industry standards. The car makers did it and no one watched them. Many car owners think this is normal. It is not and should be stopped. Please look into this important issue. More details and proof in my analysis. Thank you. ps; I found solution for my car as shown on picture. I could not attach my analysis It is most important I send it to you. Pls send me an email where I can send it. The pictures show the roofs with no insulation and MINI with my solution for heat prevention.
Corrective Action:
The problem/issue is with THE GLASS ON MY CAR ROOF/THE PANORAMIC SUNROOF. No insulation to protect me/others from heat or cold. The temp of roof gets 2-3 times the temp of the day. 200-300F. This can lead to discomfort/use of EXTRA energy/pollution etc. A child left in such car wd be in deadly danger. The car maker does not want to know or do anything about it. My Mini is not the only car. Almost all have the same design flaw, Tesla is the worst case with full glass roof no insulation at all, KEY PROBLEM/ISSIE Car makers hv remover insulation from car roofs and replaced it with glass but did not replace the insulation. Some as Tesla have nothing others just a simple net-like material with no insulation properties. Detailed analysis with proof attached. This is HUGE problem/issue/flaw that has serious consequences. I titled my analysis THE DARK SIDE OF GLASS ON OUR CARS,. Millions of these cars (Tesla esp over 2 M) are wasting 100s of Ms worth of energy both electric and fossil. Also contribute to additional environmental impact, for the wasted energy has to be made and then wasted by car engines to compensate for lack of insulation in car roofs. No house/homes wd be allowed to be built without insulation in attic/roof etc. So why are car makers allowed to do it with cars. Maybe the govt is not even aware of this. It is possible removing insulation from car roofs is illegal and/or against industry standards. The car makers did it and no one watched them. Many car owners think this is normal. It is not and should be stopped. Please look into this important issue. More details and proof in my analysis. Thank you. ps; I found solution for my car as shown on picture. I could not attach my analysis It is most important I send it to you. Pls send me an email where I can send it. The pictures show the roofs with no insulation and MINI with my solution for heat prevention.
Additional Notes:
The problem/issue is with THE GLASS ON MY CAR ROOF/THE PANORAMIC SUNROOF. No insulation to protect me/others from heat or cold. The temp of roof gets 2-3 times the temp of the day. 200-300F. This can lead to discomfort/use of EXTRA energy/pollution etc. A child left in such car wd be in deadly danger. The car maker does not want to know or do anything about it. My Mini is not the only car. Almost all have the same design flaw, Tesla is the worst case with full glass roof no insulation at all, KEY PROBLEM/ISSIE Car makers hv remover insulation from car roofs and replaced it with glass but did not replace the insulation. Some as Tesla have nothing others just a simple net-like material with no insulation properties. Detailed analysis with proof attached. This is HUGE problem/issue/flaw that has serious consequences. I titled my analysis THE DARK SIDE OF GLASS ON OUR CARS,. Millions of these cars (Tesla esp over 2 M) are wasting 100s of Ms worth of energy both electric and fossil. Also contribute to additional environmental impact, for the wasted energy has to be made and then wasted by car engines to compensate for lack of insulation in car roofs. No house/homes wd be allowed to be built without insulation in attic/roof etc. So why are car makers allowed to do it with cars. Maybe the govt is not even aware of this. It is possible removing insulation from car roofs is illegal and/or against industry standards. The car makers did it and no one watched them. Many car owners think this is normal. It is not and should be stopped. Please look into this important issue. More details and proof in my analysis. Thank you. ps; I found solution for my car as shown on picture. I could not attach my analysis It is most important I send it to you. Pls send me an email where I can send it. The pictures show the roofs with no insulation and MINI with my solution for heat prevention.
Mfg Campaign: 11613353
Recall Date: Sep 8, 2024
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The problem/issue is with THE GLASS ON MY CAR ROOF/THE PANORAMIC SUNROOF. No insulation to protect me/others from heat or cold. The temp of roof gets 2-3 times the temp of the day. 200-300F. This can lead to discomfort/use of EXTRA energy/pollution etc. A child left in such car wd be in deadly danger. The car maker does not want to know or do anything about it. My Mini is not the only car. Almost all have the same design flaw, Tesla is the worst case with full glass roof no insulation at all, KEY PROBLEM/ISSIE Car makers hv remover insulation from car roofs and replaced it with glass but did not replace the insulation. Some as Tesla have nothing others just a simple net-like material with no insulation properties. Detailed analysis with proof attached. This is HUGE problem/issue/flaw that has serious consequences. I titled my analysis THE DARK SIDE OF GLASS ON OUR CARS,. Millions of these cars (Tesla esp over 2 M) are wasting 100s of Ms worth of energy both electric and fossil. Also contribute to additional environmental impact, for the wasted energy has to be made and then wasted by car engines to compensate for lack of insulation in car roofs. No house/homes wd be allowed to be built without insulation in attic/roof etc. So why are car makers allowed to do it with cars. Maybe the govt is not even aware of this. It is possible removing insulation from car roofs is illegal and/or against industry standards. The car makers did it and no one watched them. Many car owners think this is normal. It is not and should be stopped. Please look into this important issue. More details and proof in my analysis. Thank you. ps; I found solution for my car as shown on picture. I could not attach my analysis It is most important I send it to you. Pls send me an email where I can send it. The pictures show the roofs with no insulation and MINI with my solution for heat prevention.
Corrective Action:
The problem/issue is with THE GLASS ON MY CAR ROOF/THE PANORAMIC SUNROOF. No insulation to protect me/others from heat or cold. The temp of roof gets 2-3 times the temp of the day. 200-300F. This can lead to discomfort/use of EXTRA energy/pollution etc. A child left in such car wd be in deadly danger. The car maker does not want to know or do anything about it. My Mini is not the only car. Almost all have the same design flaw, Tesla is the worst case with full glass roof no insulation at all, KEY PROBLEM/ISSIE Car makers hv remover insulation from car roofs and replaced it with glass but did not replace the insulation. Some as Tesla have nothing others just a simple net-like material with no insulation properties. Detailed analysis with proof attached. This is HUGE problem/issue/flaw that has serious consequences. I titled my analysis THE DARK SIDE OF GLASS ON OUR CARS,. Millions of these cars (Tesla esp over 2 M) are wasting 100s of Ms worth of energy both electric and fossil. Also contribute to additional environmental impact, for the wasted energy has to be made and then wasted by car engines to compensate for lack of insulation in car roofs. No house/homes wd be allowed to be built without insulation in attic/roof etc. So why are car makers allowed to do it with cars. Maybe the govt is not even aware of this. It is possible removing insulation from car roofs is illegal and/or against industry standards. The car makers did it and no one watched them. Many car owners think this is normal. It is not and should be stopped. Please look into this important issue. More details and proof in my analysis. Thank you. ps; I found solution for my car as shown on picture. I could not attach my analysis It is most important I send it to you. Pls send me an email where I can send it. The pictures show the roofs with no insulation and MINI with my solution for heat prevention.
Additional Notes:
The problem/issue is with THE GLASS ON MY CAR ROOF/THE PANORAMIC SUNROOF. No insulation to protect me/others from heat or cold. The temp of roof gets 2-3 times the temp of the day. 200-300F. This can lead to discomfort/use of EXTRA energy/pollution etc. A child left in such car wd be in deadly danger. The car maker does not want to know or do anything about it. My Mini is not the only car. Almost all have the same design flaw, Tesla is the worst case with full glass roof no insulation at all, KEY PROBLEM/ISSIE Car makers hv remover insulation from car roofs and replaced it with glass but did not replace the insulation. Some as Tesla have nothing others just a simple net-like material with no insulation properties. Detailed analysis with proof attached. This is HUGE problem/issue/flaw that has serious consequences. I titled my analysis THE DARK SIDE OF GLASS ON OUR CARS,. Millions of these cars (Tesla esp over 2 M) are wasting 100s of Ms worth of energy both electric and fossil. Also contribute to additional environmental impact, for the wasted energy has to be made and then wasted by car engines to compensate for lack of insulation in car roofs. No house/homes wd be allowed to be built without insulation in attic/roof etc. So why are car makers allowed to do it with cars. Maybe the govt is not even aware of this. It is possible removing insulation from car roofs is illegal and/or against industry standards. The car makers did it and no one watched them. Many car owners think this is normal. It is not and should be stopped. Please look into this important issue. More details and proof in my analysis. Thank you. ps; I found solution for my car as shown on picture. I could not attach my analysis It is most important I send it to you. Pls send me an email where I can send it. The pictures show the roofs with no insulation and MINI with my solution for heat prevention.
Mfg Campaign: 11613353
Recall Date: Sep 8, 2024
Bmw Of North America, Llc
Defect Description:
HYBRID PROPULSION SYSTEM
Potential Consequences:
The contact owns a 2023 Mini Cooper. The contact stated that since owning the vehicle, all four tires had been replaced several times due to each tire running flat. The vehicle was taken to a dealer where a mechanic informed the contact that the tire failure could be linked to the weight of the vehicle. The contact also stated that the vehicle failed to reach the full battery charge. The contact stated that the battery took one to two days to fully charge, and once fully charged the battery failed to provide more than 100 miles of driving. In addition, an error message was displayed while attempting to recharge the battery at a fast-charging station. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 500.
Corrective Action:
The contact owns a 2023 Mini Cooper. The contact stated that since owning the vehicle, all four tires had been replaced several times due to each tire running flat. The vehicle was taken to a dealer where a mechanic informed the contact that the tire failure could be linked to the weight of the vehicle. The contact also stated that the vehicle failed to reach the full battery charge. The contact stated that the battery took one to two days to fully charge, and once fully charged the battery failed to provide more than 100 miles of driving. In addition, an error message was displayed while attempting to recharge the battery at a fast-charging station. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 500.
Additional Notes:
The contact owns a 2023 Mini Cooper. The contact stated that since owning the vehicle, all four tires had been replaced several times due to each tire running flat. The vehicle was taken to a dealer where a mechanic informed the contact that the tire failure could be linked to the weight of the vehicle. The contact also stated that the vehicle failed to reach the full battery charge. The contact stated that the battery took one to two days to fully charge, and once fully charged the battery failed to provide more than 100 miles of driving. In addition, an error message was displayed while attempting to recharge the battery at a fast-charging station. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 500.
Mfg Campaign: 11597517
Recall Date: Jun 28, 2024
Bmw Of North America, Llc
Defect Description:
TIRES
Potential Consequences:
The contact owns a 2023 Mini Cooper. The contact stated that since owning the vehicle, all four tires had been replaced several times due to each tire running flat. The vehicle was taken to a dealer where a mechanic informed the contact that the tire failure could be linked to the weight of the vehicle. The contact also stated that the vehicle failed to reach the full battery charge. The contact stated that the battery took one to two days to fully charge, and once fully charged the battery failed to provide more than 100 miles of driving. In addition, an error message was displayed while attempting to recharge the battery at a fast-charging station. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 500.
Corrective Action:
The contact owns a 2023 Mini Cooper. The contact stated that since owning the vehicle, all four tires had been replaced several times due to each tire running flat. The vehicle was taken to a dealer where a mechanic informed the contact that the tire failure could be linked to the weight of the vehicle. The contact also stated that the vehicle failed to reach the full battery charge. The contact stated that the battery took one to two days to fully charge, and once fully charged the battery failed to provide more than 100 miles of driving. In addition, an error message was displayed while attempting to recharge the battery at a fast-charging station. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 500.
Additional Notes:
The contact owns a 2023 Mini Cooper. The contact stated that since owning the vehicle, all four tires had been replaced several times due to each tire running flat. The vehicle was taken to a dealer where a mechanic informed the contact that the tire failure could be linked to the weight of the vehicle. The contact also stated that the vehicle failed to reach the full battery charge. The contact stated that the battery took one to two days to fully charge, and once fully charged the battery failed to provide more than 100 miles of driving. In addition, an error message was displayed while attempting to recharge the battery at a fast-charging station. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 500.
Mfg Campaign: 11597517
Recall Date: Jun 28, 2024
Bmw Of North America, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Driver's side rear caliper appears to be rubbing into rotor...BMW claims that at 16,845 miles from new, that this is merely wear and tear...I believe it is a dangerous design flaw and should be properly vetted...
Corrective Action:
Driver's side rear caliper appears to be rubbing into rotor...BMW claims that at 16,845 miles from new, that this is merely wear and tear...I believe it is a dangerous design flaw and should be properly vetted...
Additional Notes:
Driver's side rear caliper appears to be rubbing into rotor...BMW claims that at 16,845 miles from new, that this is merely wear and tear...I believe it is a dangerous design flaw and should be properly vetted...
Mfg Campaign: 11576560
Recall Date: Mar 11, 2024
Bmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The vehicle was on a repair rack at P & W BMW Dealer for an issue with the battery on the electric vehicle and the battery went into thermal runaway causing the vehicle to be consumed in the fire and causing significant damage to the other vehicles and to the structure. I, Det Michael Burns with the Pittsburgh Police Fire Investigation Unit investigated the fire and can be contacted at 412-670-4282.
Corrective Action:
The vehicle was on a repair rack at P & W BMW Dealer for an issue with the battery on the electric vehicle and the battery went into thermal runaway causing the vehicle to be consumed in the fire and causing significant damage to the other vehicles and to the structure. I, Det Michael Burns with the Pittsburgh Police Fire Investigation Unit investigated the fire and can be contacted at 412-670-4282.
Additional Notes:
The vehicle was on a repair rack at P & W BMW Dealer for an issue with the battery on the electric vehicle and the battery went into thermal runaway causing the vehicle to be consumed in the fire and causing significant damage to the other vehicles and to the structure. I, Det Michael Burns with the Pittsburgh Police Fire Investigation Unit investigated the fire and can be contacted at 412-670-4282.
Mfg Campaign: 11552288
Recall Date: Oct 27, 2023
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I am writing about the air recirculation system in the Mini Cooper SE (and possibly other Minis). From Mini (by email) they state that "To prevent window condensation, recirculated-air mode for your MINI switches off automatically after a certain amount of time, depending on the outside temperature. There is no setting to keep recirculated-air mode on indefinitely." I found this to be a mild inconvenience when bad smells occur (following a garbage truck) or when the pollen count was high. However, given the recent instance of the Wild Fires in Canada causing unsafe breathing conditions outside - this "feature," as they state it, is actually a major safety hazard. Without the ability to stop outside air from coming into the compartment, it becomes hard to breathe and is unsafe to drive in events where the air quality is compromised. I would like to file a formal complaint about the safety issue this creates: without the ability of the driver to keep the air recirculation button engaged, it can be unsafe in certain situations. And the alternative, which they claim to be correcting for (trying to prevent condensation on the window) can easily be handled by the driver. Thank you for your time reviewing this issue. Kurt
Corrective Action:
I am writing about the air recirculation system in the Mini Cooper SE (and possibly other Minis). From Mini (by email) they state that "To prevent window condensation, recirculated-air mode for your MINI switches off automatically after a certain amount of time, depending on the outside temperature. There is no setting to keep recirculated-air mode on indefinitely." I found this to be a mild inconvenience when bad smells occur (following a garbage truck) or when the pollen count was high. However, given the recent instance of the Wild Fires in Canada causing unsafe breathing conditions outside - this "feature," as they state it, is actually a major safety hazard. Without the ability to stop outside air from coming into the compartment, it becomes hard to breathe and is unsafe to drive in events where the air quality is compromised. I would like to file a formal complaint about the safety issue this creates: without the ability of the driver to keep the air recirculation button engaged, it can be unsafe in certain situations. And the alternative, which they claim to be correcting for (trying to prevent condensation on the window) can easily be handled by the driver. Thank you for your time reviewing this issue. Kurt
Additional Notes:
I am writing about the air recirculation system in the Mini Cooper SE (and possibly other Minis). From Mini (by email) they state that "To prevent window condensation, recirculated-air mode for your MINI switches off automatically after a certain amount of time, depending on the outside temperature. There is no setting to keep recirculated-air mode on indefinitely." I found this to be a mild inconvenience when bad smells occur (following a garbage truck) or when the pollen count was high. However, given the recent instance of the Wild Fires in Canada causing unsafe breathing conditions outside - this "feature," as they state it, is actually a major safety hazard. Without the ability to stop outside air from coming into the compartment, it becomes hard to breathe and is unsafe to drive in events where the air quality is compromised. I would like to file a formal complaint about the safety issue this creates: without the ability of the driver to keep the air recirculation button engaged, it can be unsafe in certain situations. And the alternative, which they claim to be correcting for (trying to prevent condensation on the window) can easily be handled by the driver. Thank you for your time reviewing this issue. Kurt
Mfg Campaign: 11526299
Recall Date: Jun 9, 2023
Bmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
2023 MINI COOPER. CONSUMER WRITES IN REGARD TO COMPLETE MALFUNCTION OF VEHICLE. THE CONSUMER STATED AFTER RECEIVING INSTRUCTIONAL TRAINING AND TEST DRIVING THE VEHICLE AND EXPERIENCING A COMPLETE MULTIFUNCTION RESULTING IN A CRASH.
Corrective Action:
2023 MINI COOPER. CONSUMER WRITES IN REGARD TO COMPLETE MALFUNCTION OF VEHICLE. THE CONSUMER STATED AFTER RECEIVING INSTRUCTIONAL TRAINING AND TEST DRIVING THE VEHICLE AND EXPERIENCING A COMPLETE MULTIFUNCTION RESULTING IN A CRASH.
Additional Notes:
2023 MINI COOPER. CONSUMER WRITES IN REGARD TO COMPLETE MALFUNCTION OF VEHICLE. THE CONSUMER STATED AFTER RECEIVING INSTRUCTIONAL TRAINING AND TEST DRIVING THE VEHICLE AND EXPERIENCING A COMPLETE MULTIFUNCTION RESULTING IN A CRASH.
Mfg Campaign: 11503777
Recall Date: Jan 26, 2023
Bmw Of North America, Llc
Defect Description:
TIRES:SIDEWALL
Potential Consequences:
Tire was found flat after being parked. Car towed in for repair to Mini Cooper dealership. I was informed tire could not be repaired. Sidewall damage. Appeared sidewall ruptured in two places. No scuff marks. Retired NY State Trooper could not see any scuff marks. Cracks and rupture in two locations approximately 9 to 10 inches apart. This tire had 272 miles on it. Tire size is 205/45R17 mounted on 2023 Mini Cooper SE. There were no warning lamps. As far as tire shake the car has warning system if car gets near white line the steering wheel shakes so difficult to tell if it may have shaken as a warning of tire failure. If this had failed on expressway it may have caused accident and injury. This is new car 2023 did not inspect for cracks. After replacing the damaged tire I took possession of damaged tire so it can be inspected by our insurance or Mini Cooper to help with repair of $417 and possible replacement of all 4 Hankook for a more reliable brand.
Corrective Action:
Tire was found flat after being parked. Car towed in for repair to Mini Cooper dealership. I was informed tire could not be repaired. Sidewall damage. Appeared sidewall ruptured in two places. No scuff marks. Retired NY State Trooper could not see any scuff marks. Cracks and rupture in two locations approximately 9 to 10 inches apart. This tire had 272 miles on it. Tire size is 205/45R17 mounted on 2023 Mini Cooper SE. There were no warning lamps. As far as tire shake the car has warning system if car gets near white line the steering wheel shakes so difficult to tell if it may have shaken as a warning of tire failure. If this had failed on expressway it may have caused accident and injury. This is new car 2023 did not inspect for cracks. After replacing the damaged tire I took possession of damaged tire so it can be inspected by our insurance or Mini Cooper to help with repair of $417 and possible replacement of all 4 Hankook for a more reliable brand.
Additional Notes:
Tire was found flat after being parked. Car towed in for repair to Mini Cooper dealership. I was informed tire could not be repaired. Sidewall damage. Appeared sidewall ruptured in two places. No scuff marks. Retired NY State Trooper could not see any scuff marks. Cracks and rupture in two locations approximately 9 to 10 inches apart. This tire had 272 miles on it. Tire size is 205/45R17 mounted on 2023 Mini Cooper SE. There were no warning lamps. As far as tire shake the car has warning system if car gets near white line the steering wheel shakes so difficult to tell if it may have shaken as a warning of tire failure. If this had failed on expressway it may have caused accident and injury. This is new car 2023 did not inspect for cracks. After replacing the damaged tire I took possession of damaged tire so it can be inspected by our insurance or Mini Cooper to help with repair of $417 and possible replacement of all 4 Hankook for a more reliable brand.
Mfg Campaign: 11468408
Recall Date: Jun 9, 2022
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