Complaints & Recalls
Consumer Complaints
7 ComplaintsBmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The instrument cluster completely went blank and stopped working while driving, causing loss of critical information such as speed, warning lights, fuel level, and other vital indicators. This failure significantly impaired the safe operation of the vehicle and posed a serious safety risk. The vehicle is no longer under warranty, and I had to pay out-of-pocket for repairs. I understand there is a Technical Service Bulletin (TSB) related to this instrument cluster issue (“Instrument cluster version MID black screen”), which indicates this is a known defect. I urge the NHTSA to investigate this matter to ensure other owners of this vehicle model are aware and protected. Thank you for your attention.
Corrective Action:
The instrument cluster completely went blank and stopped working while driving, causing loss of critical information such as speed, warning lights, fuel level, and other vital indicators. This failure significantly impaired the safe operation of the vehicle and posed a serious safety risk. The vehicle is no longer under warranty, and I had to pay out-of-pocket for repairs. I understand there is a Technical Service Bulletin (TSB) related to this instrument cluster issue (“Instrument cluster version MID black screen”), which indicates this is a known defect. I urge the NHTSA to investigate this matter to ensure other owners of this vehicle model are aware and protected. Thank you for your attention.
Additional Notes:
The instrument cluster completely went blank and stopped working while driving, causing loss of critical information such as speed, warning lights, fuel level, and other vital indicators. This failure significantly impaired the safe operation of the vehicle and posed a serious safety risk. The vehicle is no longer under warranty, and I had to pay out-of-pocket for repairs. I understand there is a Technical Service Bulletin (TSB) related to this instrument cluster issue (“Instrument cluster version MID black screen”), which indicates this is a known defect. I urge the NHTSA to investigate this matter to ensure other owners of this vehicle model are aware and protected. Thank you for your attention.
Mfg Campaign: 11674947
Recall Date: Jul 21, 2025
Bmw Of North America, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The flap that protects the charging port would not open. I could not charge the car for 2 days. My husband was able to open it but now it won't close. The first time this happened was Nov 2023. Dealership told me it was the cold weather. But now it's July albeit very hot temperatures and this is happening again. Since bringing it to the dealership in Nov 2023 to fix this, the charging flap open warning light remained on even though the charging flap was clearly closed
Corrective Action:
The flap that protects the charging port would not open. I could not charge the car for 2 days. My husband was able to open it but now it won't close. The first time this happened was Nov 2023. Dealership told me it was the cold weather. But now it's July albeit very hot temperatures and this is happening again. Since bringing it to the dealership in Nov 2023 to fix this, the charging flap open warning light remained on even though the charging flap was clearly closed
Additional Notes:
The flap that protects the charging port would not open. I could not charge the car for 2 days. My husband was able to open it but now it won't close. The first time this happened was Nov 2023. Dealership told me it was the cold weather. But now it's July albeit very hot temperatures and this is happening again. Since bringing it to the dealership in Nov 2023 to fix this, the charging flap open warning light remained on even though the charging flap was clearly closed
Mfg Campaign: 11601296
Recall Date: Jul 11, 2024
Bmw Of North America, Llc
Defect Description:
TIRES
Potential Consequences:
The contact owns a 2022 Mini Cooper equipped with Pirelli Tires, Tire Line: P-Zero Run Flat, Tire Size: 205/40/R18, DOT Number: 19307460B. The contact stated that upon inspection, it was discovered that the both front side tires had three sidewall bubbles, and the front passenger’s side tire had two sidewall bubbles. The cause of the failures was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 8,025. The VIN was unavailable.
Corrective Action:
The contact owns a 2022 Mini Cooper equipped with Pirelli Tires, Tire Line: P-Zero Run Flat, Tire Size: 205/40/R18, DOT Number: 19307460B. The contact stated that upon inspection, it was discovered that the both front side tires had three sidewall bubbles, and the front passenger’s side tire had two sidewall bubbles. The cause of the failures was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 8,025. The VIN was unavailable.
Additional Notes:
The contact owns a 2022 Mini Cooper equipped with Pirelli Tires, Tire Line: P-Zero Run Flat, Tire Size: 205/40/R18, DOT Number: 19307460B. The contact stated that upon inspection, it was discovered that the both front side tires had three sidewall bubbles, and the front passenger’s side tire had two sidewall bubbles. The cause of the failures was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 8,025. The VIN was unavailable.
Mfg Campaign: 11522261
Recall Date: May 16, 2023
Bmw Of North America, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
While driving, the car shifted into park on its own coming to a sudden stop from about 30mph. The car reported “drivetrain error”. After turning off then back on, the error code disappeared and the car drove normally.
Corrective Action:
While driving, the car shifted into park on its own coming to a sudden stop from about 30mph. The car reported “drivetrain error”. After turning off then back on, the error code disappeared and the car drove normally.
Additional Notes:
While driving, the car shifted into park on its own coming to a sudden stop from about 30mph. The car reported “drivetrain error”. After turning off then back on, the error code disappeared and the car drove normally.
Mfg Campaign: 11506521
Recall Date: Feb 9, 2023
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The car easily shifts to neutral while driving. It is an automatic car. If the shifter is bumped every so slightly it shifts into neutral. It happens while traveling slowly or very fast. It has happened to me on a highway as well as when traveling very slowly. It is dangerous and certainly a safety. issue, especially if traveling on a highway. I will include one date on this form, but it has happened many times.
Corrective Action:
The car easily shifts to neutral while driving. It is an automatic car. If the shifter is bumped every so slightly it shifts into neutral. It happens while traveling slowly or very fast. It has happened to me on a highway as well as when traveling very slowly. It is dangerous and certainly a safety. issue, especially if traveling on a highway. I will include one date on this form, but it has happened many times.
Additional Notes:
The car easily shifts to neutral while driving. It is an automatic car. If the shifter is bumped every so slightly it shifts into neutral. It happens while traveling slowly or very fast. It has happened to me on a highway as well as when traveling very slowly. It is dangerous and certainly a safety. issue, especially if traveling on a highway. I will include one date on this form, but it has happened many times.
Mfg Campaign: 11432677
Recall Date: Sep 12, 2021
Bmw Of North America, Llc
Defect Description:
AIR BAGS
Potential Consequences:
On Saturday, June 26, 2021, I was driving from a Highway # 30 from Caguas to Humacao Puerto Rico and when a try to take the exit for my House the car swept away and crashed. The airbags do not open and the Seat belt does not protect my self. I suffer many injuries in my head and body.
Corrective Action:
On Saturday, June 26, 2021, I was driving from a Highway # 30 from Caguas to Humacao Puerto Rico and when a try to take the exit for my House the car swept away and crashed. The airbags do not open and the Seat belt does not protect my self. I suffer many injuries in my head and body.
Additional Notes:
On Saturday, June 26, 2021, I was driving from a Highway # 30 from Caguas to Humacao Puerto Rico and when a try to take the exit for my House the car swept away and crashed. The airbags do not open and the Seat belt does not protect my self. I suffer many injuries in my head and body.
Mfg Campaign: 11423204
Recall Date: Jul 2, 2021
Bmw Of North America, Llc
Defect Description:
SEAT BELTS
Potential Consequences:
On Saturday, June 26, 2021, I was driving from a Highway # 30 from Caguas to Humacao Puerto Rico and when a try to take the exit for my House the car swept away and crashed. The airbags do not open and the Seat belt does not protect my self. I suffer many injuries in my head and body.
Corrective Action:
On Saturday, June 26, 2021, I was driving from a Highway # 30 from Caguas to Humacao Puerto Rico and when a try to take the exit for my House the car swept away and crashed. The airbags do not open and the Seat belt does not protect my self. I suffer many injuries in my head and body.
Additional Notes:
On Saturday, June 26, 2021, I was driving from a Highway # 30 from Caguas to Humacao Puerto Rico and when a try to take the exit for my House the car swept away and crashed. The airbags do not open and the Seat belt does not protect my self. I suffer many injuries in my head and body.
Mfg Campaign: 11423204
Recall Date: Jul 2, 2021
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