Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2018-2019 BMW X1 sDrive28i, X1 xDrive28i, 2019 X2 xDrive28i, MINI Cooper S Convertible, Countryman, and John Cooper Works Countryman vehicles. The steering gear tie rod may have been assembled incorrectly, which may result in excessive wear of the tie rod end, eventually causing it to break.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 14, 2019
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2018 BMW 540d xDrive vehicles. The crankshaft sensor may be equipped with incorrect firmware, preventing the sensor from properly processing input from the crankshaft reluctor ring, possibly resulting in a vehicle stall. On September 12, 2018, BMW expanded the recall to a total of 5,309 vehicles including certain 2018-2019 BMW 540d xDrive, 230i M240i, M240i xDrive, X2 sDrive28i, X2 xDrive28i, X1 sDrive28i, X1 xDrive28i, 330i, 330i xDrive, 340i, 340i xDrive, 330i xDrive Gran Turismo, 530i, 530i xDrive, 540i, 540i xDrive, 530e, 530e xDrive, 640i xDrive Gran Turismo, 330e, 2019 430i Gran Coupe, 430i xDrive Gran Coupe, 440i Gran Coupe, 440i xDrive Gran Coupe, 430i, 430i xDrive, 440i, 440i xDrive, 740i, 740i xDrive, MINI Cooper, Cooper S, JCW, MINI Countryman (Cooper, Cooper All4, Cooper S, Cooper S All4, JCW All4), and MINI Clubman (Cooper, Cooper S, Cooper All4, Cooper S All4, JCW All4) vehicles.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Jul 11, 2018
Consumer Complaints
15 ComplaintsBmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
my vehicle only has 23000 how is it that vehicle with low miles and 5 yrs old and there telling me that engine mounts are cracked what mini cooper said was that the reason why is because there made out of plastic . how can this be legal what holds the engine in place made from plastic ? i think this need to be investigated and looked into is not safe and is not fair to the consumer to have to pay for this bad choice in design .
Corrective Action:
my vehicle only has 23000 how is it that vehicle with low miles and 5 yrs old and there telling me that engine mounts are cracked what mini cooper said was that the reason why is because there made out of plastic . how can this be legal what holds the engine in place made from plastic ? i think this need to be investigated and looked into is not safe and is not fair to the consumer to have to pay for this bad choice in design .
Additional Notes:
my vehicle only has 23000 how is it that vehicle with low miles and 5 yrs old and there telling me that engine mounts are cracked what mini cooper said was that the reason why is because there made out of plastic . how can this be legal what holds the engine in place made from plastic ? i think this need to be investigated and looked into is not safe and is not fair to the consumer to have to pay for this bad choice in design .
Mfg Campaign: 11583487
Recall Date: Apr 17, 2024
Bmw Of North America, Llc
Defect Description:
STEERING
Potential Consequences:
Car sent a message about vehicle stabilization initiation in the middle of the road. I could barely turn the steering wheel and change the lane. Authorized dealer service center tells me it’s a click and drive wiring malfunction issue. I was on the way to the airport via toll road and highway. Continue to drive with the stabilization in progress could caused me an accident for not being able to move the wheel smoothly.
Corrective Action:
Car sent a message about vehicle stabilization initiation in the middle of the road. I could barely turn the steering wheel and change the lane. Authorized dealer service center tells me it’s a click and drive wiring malfunction issue. I was on the way to the airport via toll road and highway. Continue to drive with the stabilization in progress could caused me an accident for not being able to move the wheel smoothly.
Additional Notes:
Car sent a message about vehicle stabilization initiation in the middle of the road. I could barely turn the steering wheel and change the lane. Authorized dealer service center tells me it’s a click and drive wiring malfunction issue. I was on the way to the airport via toll road and highway. Continue to drive with the stabilization in progress could caused me an accident for not being able to move the wheel smoothly.
Mfg Campaign: 11554951
Recall Date: Nov 13, 2023
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
*The condensate drain hose is not properly draining the condensate from the vehicle. *Breathing in mold and didn't know it *Yes the problem was confirmed by the dealer *The dealer inspected *no warnings, no recalls
Corrective Action:
*The condensate drain hose is not properly draining the condensate from the vehicle. *Breathing in mold and didn't know it *Yes the problem was confirmed by the dealer *The dealer inspected *no warnings, no recalls
Additional Notes:
*The condensate drain hose is not properly draining the condensate from the vehicle. *Breathing in mold and didn't know it *Yes the problem was confirmed by the dealer *The dealer inspected *no warnings, no recalls
Mfg Campaign: 11552302
Recall Date: Oct 27, 2023
Bmw Of North America, Llc
Defect Description:
STEERING
Potential Consequences:
I am writing regarding the failure of the steering column on my 2019 Mini Cooper Hardtop. The incident occurred on December 31, 2022. I drove my car to a residential location in Seattle, parked and locked the vehicle. When I returned to my car and started it up to move it, I realized I had no control of the car because the steering wheel was spinning uncontrollably. When the car was towed to Seattle Mini, the AAA tow truck driver and the dealership service department personnel receiving the car said they had seen nothing like this before. Seattle Mini takes the position that the steering column was forcibly broken due to an accident which is not the case. I’m very concerned about the safety of this vehicle and not comfortable with Seattle Mini’s theory as to the cause of the failure since no accident or “great force” event occurred as described in the service department video. If this had occurred while I was on-route to the location where the car was parked, the outcome could have been catastrophic. We would like to confer with you this coming week on the best course of action to address this situation. Thank You.
Corrective Action:
I am writing regarding the failure of the steering column on my 2019 Mini Cooper Hardtop. The incident occurred on December 31, 2022. I drove my car to a residential location in Seattle, parked and locked the vehicle. When I returned to my car and started it up to move it, I realized I had no control of the car because the steering wheel was spinning uncontrollably. When the car was towed to Seattle Mini, the AAA tow truck driver and the dealership service department personnel receiving the car said they had seen nothing like this before. Seattle Mini takes the position that the steering column was forcibly broken due to an accident which is not the case. I’m very concerned about the safety of this vehicle and not comfortable with Seattle Mini’s theory as to the cause of the failure since no accident or “great force” event occurred as described in the service department video. If this had occurred while I was on-route to the location where the car was parked, the outcome could have been catastrophic. We would like to confer with you this coming week on the best course of action to address this situation. Thank You.
Additional Notes:
I am writing regarding the failure of the steering column on my 2019 Mini Cooper Hardtop. The incident occurred on December 31, 2022. I drove my car to a residential location in Seattle, parked and locked the vehicle. When I returned to my car and started it up to move it, I realized I had no control of the car because the steering wheel was spinning uncontrollably. When the car was towed to Seattle Mini, the AAA tow truck driver and the dealership service department personnel receiving the car said they had seen nothing like this before. Seattle Mini takes the position that the steering column was forcibly broken due to an accident which is not the case. I’m very concerned about the safety of this vehicle and not comfortable with Seattle Mini’s theory as to the cause of the failure since no accident or “great force” event occurred as described in the service department video. If this had occurred while I was on-route to the location where the car was parked, the outcome could have been catastrophic. We would like to confer with you this coming week on the best course of action to address this situation. Thank You.
Mfg Campaign: 11501907
Recall Date: Jan 15, 2023
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Foul odor coming from vents when starting up AC, and after turning off for 10 - 15 minutes.
Corrective Action:
Foul odor coming from vents when starting up AC, and after turning off for 10 - 15 minutes.
Additional Notes:
Foul odor coming from vents when starting up AC, and after turning off for 10 - 15 minutes.
Mfg Campaign: 11482310
Recall Date: Aug 31, 2022
Bmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Center console phone charger Center console is and enclosed component and when a cell phone is placed in the console and used for Bluetooth navigation and or phone calls it shuts down the system. The phone heats to such a temp that all phone operations and interaction with the vehicle system freeze or shut down and the phone continues to heat. I have spoken to the dealership and have been told it's a problem. When I communicated to MINI USA they acted as if this had never been reported. As far as warnings all car play functions slow down then freezes, and all functions stop. The phone had become so hot I was afraid it may cause a fire or explode the battery. This process usually takes an hour or so to happen.
Corrective Action:
Center console phone charger Center console is and enclosed component and when a cell phone is placed in the console and used for Bluetooth navigation and or phone calls it shuts down the system. The phone heats to such a temp that all phone operations and interaction with the vehicle system freeze or shut down and the phone continues to heat. I have spoken to the dealership and have been told it's a problem. When I communicated to MINI USA they acted as if this had never been reported. As far as warnings all car play functions slow down then freezes, and all functions stop. The phone had become so hot I was afraid it may cause a fire or explode the battery. This process usually takes an hour or so to happen.
Additional Notes:
Center console phone charger Center console is and enclosed component and when a cell phone is placed in the console and used for Bluetooth navigation and or phone calls it shuts down the system. The phone heats to such a temp that all phone operations and interaction with the vehicle system freeze or shut down and the phone continues to heat. I have spoken to the dealership and have been told it's a problem. When I communicated to MINI USA they acted as if this had never been reported. As far as warnings all car play functions slow down then freezes, and all functions stop. The phone had become so hot I was afraid it may cause a fire or explode the battery. This process usually takes an hour or so to happen.
Mfg Campaign: 11481612
Recall Date: Aug 28, 2022
Bmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Entire Driver Side Tail Lamp assembly stopped working (includes running light, brake light, reverse light, and blinker). Dash board did display warning (while driving) of lights malfunction, but nevertheless stopped working while driving. Upon further Inspection, found a “short” / melted pig tail (electrical connector) connecting to the rear of the lamp assembly. (Both the connector and pig tail showed signs of melted plastic/fire hazard). After further investigation, I realized this is not an isolated incident as I found multiple threads/posts on the Mini Cooper (F56) Internet forums, in which multiple owners complained of the same issue (many posting pictures as I have), which dates back many years, link to forum attached. https://www.minif56.com/threads/rear-left-lights-not-working.80537/
Corrective Action:
Entire Driver Side Tail Lamp assembly stopped working (includes running light, brake light, reverse light, and blinker). Dash board did display warning (while driving) of lights malfunction, but nevertheless stopped working while driving. Upon further Inspection, found a “short” / melted pig tail (electrical connector) connecting to the rear of the lamp assembly. (Both the connector and pig tail showed signs of melted plastic/fire hazard). After further investigation, I realized this is not an isolated incident as I found multiple threads/posts on the Mini Cooper (F56) Internet forums, in which multiple owners complained of the same issue (many posting pictures as I have), which dates back many years, link to forum attached. https://www.minif56.com/threads/rear-left-lights-not-working.80537/
Additional Notes:
Entire Driver Side Tail Lamp assembly stopped working (includes running light, brake light, reverse light, and blinker). Dash board did display warning (while driving) of lights malfunction, but nevertheless stopped working while driving. Upon further Inspection, found a “short” / melted pig tail (electrical connector) connecting to the rear of the lamp assembly. (Both the connector and pig tail showed signs of melted plastic/fire hazard). After further investigation, I realized this is not an isolated incident as I found multiple threads/posts on the Mini Cooper (F56) Internet forums, in which multiple owners complained of the same issue (many posting pictures as I have), which dates back many years, link to forum attached. https://www.minif56.com/threads/rear-left-lights-not-working.80537/
Mfg Campaign: 11452147
Recall Date: Feb 15, 2022
Bmw Of North America, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Entire Driver Side Tail Lamp assembly stopped working (includes running light, brake light, reverse light, and blinker). Dash board did display warning (while driving) of lights malfunction, but nevertheless stopped working while driving. Upon further Inspection, found a “short” / melted pig tail (electrical connector) connecting to the rear of the lamp assembly. (Both the connector and pig tail showed signs of melted plastic/fire hazard). After further investigation, I realized this is not an isolated incident as I found multiple threads/posts on the Mini Cooper (F56) Internet forums, in which multiple owners complained of the same issue (many posting pictures as I have), which dates back many years, link to forum attached. https://www.minif56.com/threads/rear-left-lights-not-working.80537/
Corrective Action:
Entire Driver Side Tail Lamp assembly stopped working (includes running light, brake light, reverse light, and blinker). Dash board did display warning (while driving) of lights malfunction, but nevertheless stopped working while driving. Upon further Inspection, found a “short” / melted pig tail (electrical connector) connecting to the rear of the lamp assembly. (Both the connector and pig tail showed signs of melted plastic/fire hazard). After further investigation, I realized this is not an isolated incident as I found multiple threads/posts on the Mini Cooper (F56) Internet forums, in which multiple owners complained of the same issue (many posting pictures as I have), which dates back many years, link to forum attached. https://www.minif56.com/threads/rear-left-lights-not-working.80537/
Additional Notes:
Entire Driver Side Tail Lamp assembly stopped working (includes running light, brake light, reverse light, and blinker). Dash board did display warning (while driving) of lights malfunction, but nevertheless stopped working while driving. Upon further Inspection, found a “short” / melted pig tail (electrical connector) connecting to the rear of the lamp assembly. (Both the connector and pig tail showed signs of melted plastic/fire hazard). After further investigation, I realized this is not an isolated incident as I found multiple threads/posts on the Mini Cooper (F56) Internet forums, in which multiple owners complained of the same issue (many posting pictures as I have), which dates back many years, link to forum attached. https://www.minif56.com/threads/rear-left-lights-not-working.80537/
Mfg Campaign: 11452147
Recall Date: Feb 15, 2022
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHILE DRIVING ON ROAD DRIVER'S SIDE ROLL OVER BAR JUST POPPED UP. I'M CONCERNED THAT IF CAR WOULD HAVE ROLLED OVER PASSENGER WOULD HAVE BEEN CRASHED. ALREADY NOTIFIED MIN ICOOPER WAITING FOR A RESPONSE. CAR WILL BE SERVICE THIS WEEK.
Corrective Action:
WHILE DRIVING ON ROAD DRIVER'S SIDE ROLL OVER BAR JUST POPPED UP. I'M CONCERNED THAT IF CAR WOULD HAVE ROLLED OVER PASSENGER WOULD HAVE BEEN CRASHED. ALREADY NOTIFIED MIN ICOOPER WAITING FOR A RESPONSE. CAR WILL BE SERVICE THIS WEEK.
Additional Notes:
WHILE DRIVING ON ROAD DRIVER'S SIDE ROLL OVER BAR JUST POPPED UP. I'M CONCERNED THAT IF CAR WOULD HAVE ROLLED OVER PASSENGER WOULD HAVE BEEN CRASHED. ALREADY NOTIFIED MIN ICOOPER WAITING FOR A RESPONSE. CAR WILL BE SERVICE THIS WEEK.
Mfg Campaign: 11349959
Recall Date: Aug 17, 2020
Bmw Of North America, Llc
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
THIS IS A BRAND MODEL AND BRAND NEW CAR THAT I HAD JUST PURCHASED AND WAS DRIVING HOME FROM BUYING IT- I HAD NOT EVEN OWNED FOR A COUPLE OF HOURS. WHILE ON MY WAY HOME VEHICLE MALFUNCTIONED AND HAD NEAR FATAL COLLISION. WHILE DRIVING ON HIGHWAY - AT HIGHWAY SPEED I WAS UNABLE TO CONTROL CAR AND MAINTAIN SPEED. ENGINE SEEMINGLY LOCKED UP AND AS I WAS UNABLE TO CONTROL CAR ALMOST CAUSED A NEAR FATAL COLLISION AS CAR BEHIND ME DID NOT REALIZE I WAS LOSING SPEED. TAKEN TO DEALERSHIP AND THEY NOTED THE CRANKSHAFT SPEED PULSE GENERATOR SENSOR HAD MALFUNCTIONED.
Corrective Action:
THIS IS A BRAND MODEL AND BRAND NEW CAR THAT I HAD JUST PURCHASED AND WAS DRIVING HOME FROM BUYING IT- I HAD NOT EVEN OWNED FOR A COUPLE OF HOURS. WHILE ON MY WAY HOME VEHICLE MALFUNCTIONED AND HAD NEAR FATAL COLLISION. WHILE DRIVING ON HIGHWAY - AT HIGHWAY SPEED I WAS UNABLE TO CONTROL CAR AND MAINTAIN SPEED. ENGINE SEEMINGLY LOCKED UP AND AS I WAS UNABLE TO CONTROL CAR ALMOST CAUSED A NEAR FATAL COLLISION AS CAR BEHIND ME DID NOT REALIZE I WAS LOSING SPEED. TAKEN TO DEALERSHIP AND THEY NOTED THE CRANKSHAFT SPEED PULSE GENERATOR SENSOR HAD MALFUNCTIONED.
Additional Notes:
THIS IS A BRAND MODEL AND BRAND NEW CAR THAT I HAD JUST PURCHASED AND WAS DRIVING HOME FROM BUYING IT- I HAD NOT EVEN OWNED FOR A COUPLE OF HOURS. WHILE ON MY WAY HOME VEHICLE MALFUNCTIONED AND HAD NEAR FATAL COLLISION. WHILE DRIVING ON HIGHWAY - AT HIGHWAY SPEED I WAS UNABLE TO CONTROL CAR AND MAINTAIN SPEED. ENGINE SEEMINGLY LOCKED UP AND AS I WAS UNABLE TO CONTROL CAR ALMOST CAUSED A NEAR FATAL COLLISION AS CAR BEHIND ME DID NOT REALIZE I WAS LOSING SPEED. TAKEN TO DEALERSHIP AND THEY NOTED THE CRANKSHAFT SPEED PULSE GENERATOR SENSOR HAD MALFUNCTIONED.
Mfg Campaign: 11115073
Recall Date: Aug 1, 2018
Bmw Of North America, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
THIS IS A BRAND MODEL AND BRAND NEW CAR THAT I HAD JUST PURCHASED AND WAS DRIVING HOME FROM BUYING IT- I HAD NOT EVEN OWNED FOR A COUPLE OF HOURS. WHILE ON MY WAY HOME VEHICLE MALFUNCTIONED AND HAD NEAR FATAL COLLISION. WHILE DRIVING ON HIGHWAY - AT HIGHWAY SPEED I WAS UNABLE TO CONTROL CAR AND MAINTAIN SPEED. ENGINE SEEMINGLY LOCKED UP AND AS I WAS UNABLE TO CONTROL CAR ALMOST CAUSED A NEAR FATAL COLLISION AS CAR BEHIND ME DID NOT REALIZE I WAS LOSING SPEED. TAKEN TO DEALERSHIP AND THEY NOTED THE CRANKSHAFT SPEED PULSE GENERATOR SENSOR HAD MALFUNCTIONED.
Corrective Action:
THIS IS A BRAND MODEL AND BRAND NEW CAR THAT I HAD JUST PURCHASED AND WAS DRIVING HOME FROM BUYING IT- I HAD NOT EVEN OWNED FOR A COUPLE OF HOURS. WHILE ON MY WAY HOME VEHICLE MALFUNCTIONED AND HAD NEAR FATAL COLLISION. WHILE DRIVING ON HIGHWAY - AT HIGHWAY SPEED I WAS UNABLE TO CONTROL CAR AND MAINTAIN SPEED. ENGINE SEEMINGLY LOCKED UP AND AS I WAS UNABLE TO CONTROL CAR ALMOST CAUSED A NEAR FATAL COLLISION AS CAR BEHIND ME DID NOT REALIZE I WAS LOSING SPEED. TAKEN TO DEALERSHIP AND THEY NOTED THE CRANKSHAFT SPEED PULSE GENERATOR SENSOR HAD MALFUNCTIONED.
Additional Notes:
THIS IS A BRAND MODEL AND BRAND NEW CAR THAT I HAD JUST PURCHASED AND WAS DRIVING HOME FROM BUYING IT- I HAD NOT EVEN OWNED FOR A COUPLE OF HOURS. WHILE ON MY WAY HOME VEHICLE MALFUNCTIONED AND HAD NEAR FATAL COLLISION. WHILE DRIVING ON HIGHWAY - AT HIGHWAY SPEED I WAS UNABLE TO CONTROL CAR AND MAINTAIN SPEED. ENGINE SEEMINGLY LOCKED UP AND AS I WAS UNABLE TO CONTROL CAR ALMOST CAUSED A NEAR FATAL COLLISION AS CAR BEHIND ME DID NOT REALIZE I WAS LOSING SPEED. TAKEN TO DEALERSHIP AND THEY NOTED THE CRANKSHAFT SPEED PULSE GENERATOR SENSOR HAD MALFUNCTIONED.
Mfg Campaign: 11115073
Recall Date: Aug 1, 2018
Bmw Of North America, Llc
Defect Description:
STEERING
Potential Consequences:
THIS IS A BRAND MODEL AND BRAND NEW CAR THAT I HAD JUST PURCHASED AND WAS DRIVING HOME FROM BUYING IT- I HAD NOT EVEN OWNED FOR A COUPLE OF HOURS. WHILE ON MY WAY HOME VEHICLE MALFUNCTIONED AND HAD NEAR FATAL COLLISION. WHILE DRIVING ON HIGHWAY - AT HIGHWAY SPEED I WAS UNABLE TO CONTROL CAR AND MAINTAIN SPEED. ENGINE SEEMINGLY LOCKED UP AND AS I WAS UNABLE TO CONTROL CAR ALMOST CAUSED A NEAR FATAL COLLISION AS CAR BEHIND ME DID NOT REALIZE I WAS LOSING SPEED. TAKEN TO DEALERSHIP AND THEY NOTED THE CRANKSHAFT SPEED PULSE GENERATOR SENSOR HAD MALFUNCTIONED.
Corrective Action:
THIS IS A BRAND MODEL AND BRAND NEW CAR THAT I HAD JUST PURCHASED AND WAS DRIVING HOME FROM BUYING IT- I HAD NOT EVEN OWNED FOR A COUPLE OF HOURS. WHILE ON MY WAY HOME VEHICLE MALFUNCTIONED AND HAD NEAR FATAL COLLISION. WHILE DRIVING ON HIGHWAY - AT HIGHWAY SPEED I WAS UNABLE TO CONTROL CAR AND MAINTAIN SPEED. ENGINE SEEMINGLY LOCKED UP AND AS I WAS UNABLE TO CONTROL CAR ALMOST CAUSED A NEAR FATAL COLLISION AS CAR BEHIND ME DID NOT REALIZE I WAS LOSING SPEED. TAKEN TO DEALERSHIP AND THEY NOTED THE CRANKSHAFT SPEED PULSE GENERATOR SENSOR HAD MALFUNCTIONED.
Additional Notes:
THIS IS A BRAND MODEL AND BRAND NEW CAR THAT I HAD JUST PURCHASED AND WAS DRIVING HOME FROM BUYING IT- I HAD NOT EVEN OWNED FOR A COUPLE OF HOURS. WHILE ON MY WAY HOME VEHICLE MALFUNCTIONED AND HAD NEAR FATAL COLLISION. WHILE DRIVING ON HIGHWAY - AT HIGHWAY SPEED I WAS UNABLE TO CONTROL CAR AND MAINTAIN SPEED. ENGINE SEEMINGLY LOCKED UP AND AS I WAS UNABLE TO CONTROL CAR ALMOST CAUSED A NEAR FATAL COLLISION AS CAR BEHIND ME DID NOT REALIZE I WAS LOSING SPEED. TAKEN TO DEALERSHIP AND THEY NOTED THE CRANKSHAFT SPEED PULSE GENERATOR SENSOR HAD MALFUNCTIONED.
Mfg Campaign: 11115073
Recall Date: Aug 1, 2018
Bmw Of North America, Llc
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
THIS IS SECOND INCIDENT THAT OCCURRED WITH BRAND NEW MINI COOPER 2019 WITH SAME EXACT ISSUE THAT AGAIN ALMOST CAUSED A NEAR FATAL ACCIDENT. WHILE DRIVING ON HIGHWAY, AT HIGHWAY SPEED THE CAR PRECIPITOUSLY MALFUNCTIONED AND CAR LOCKED UP AND WOULD ALLOW ME TO MAINTAIN SPEED- NOR ACCELERATE. I WAS UNABLE TO MAINTAIN SPEED OF THE CAR THEREFORE STARTED TO LOSE SPEED AND DECELERATE. THE VEHICLES BEHIND ME COULD NOT TELL THAT I WAS SUDDENLY LOSING SPEED AND I WAS ALMOST INVOLVING A NEAR FATAL COLLISION AGAIN. I HAD BEEN DRIVING ON THE HIGHWAY FOR ABOUT 5 -10 MINUTES PRIOR TO THIS PRECIPITOUSLY OCCURRING. THIS WAS THE SAME SITUATION I EXPERIENCED WITH A BRAND NEW MINI COOPER 2019 MODEL A WEEK EARLIER. THE CAR WAS TOWED TO THE DEALERSHIP AND THEY NOTED THAT THE CRANK SHAFT SPEED PULSE GENERATOR SENSOR WAS NO GOOD AND HAD MALFUNCTIONED. AS THIS IS A REPEAT ISSUE AND VERY SERIOUS AS IT ALMOST CAUSED 2 NEAR FATAL INCIDENTS, I AM CONCERNED THAT THE MAKER OF THE VEHICLE IS NOT DOING THEIR DUE DILIGENCE TO ENSURE THAT OTHER 2019 MODELS ARE SAFE. I HAVE BEEN TOLD OTHER MINI MODELS WERE HAS EXPERIENCED SAME MALFUNCTION. THIS INCIDENT AND THE OTHER BOTH OCCURRED AT HIGHWAY SPEED WHICH CREATES A VERY DANGEROUS SET UP AFTER THE VEHICLES HAD BEEN DRIVEN FOR A FEW MILES ON THE HIGHWAY AND IN WET CONDITIONS.
Corrective Action:
THIS IS SECOND INCIDENT THAT OCCURRED WITH BRAND NEW MINI COOPER 2019 WITH SAME EXACT ISSUE THAT AGAIN ALMOST CAUSED A NEAR FATAL ACCIDENT. WHILE DRIVING ON HIGHWAY, AT HIGHWAY SPEED THE CAR PRECIPITOUSLY MALFUNCTIONED AND CAR LOCKED UP AND WOULD ALLOW ME TO MAINTAIN SPEED- NOR ACCELERATE. I WAS UNABLE TO MAINTAIN SPEED OF THE CAR THEREFORE STARTED TO LOSE SPEED AND DECELERATE. THE VEHICLES BEHIND ME COULD NOT TELL THAT I WAS SUDDENLY LOSING SPEED AND I WAS ALMOST INVOLVING A NEAR FATAL COLLISION AGAIN. I HAD BEEN DRIVING ON THE HIGHWAY FOR ABOUT 5 -10 MINUTES PRIOR TO THIS PRECIPITOUSLY OCCURRING. THIS WAS THE SAME SITUATION I EXPERIENCED WITH A BRAND NEW MINI COOPER 2019 MODEL A WEEK EARLIER. THE CAR WAS TOWED TO THE DEALERSHIP AND THEY NOTED THAT THE CRANK SHAFT SPEED PULSE GENERATOR SENSOR WAS NO GOOD AND HAD MALFUNCTIONED. AS THIS IS A REPEAT ISSUE AND VERY SERIOUS AS IT ALMOST CAUSED 2 NEAR FATAL INCIDENTS, I AM CONCERNED THAT THE MAKER OF THE VEHICLE IS NOT DOING THEIR DUE DILIGENCE TO ENSURE THAT OTHER 2019 MODELS ARE SAFE. I HAVE BEEN TOLD OTHER MINI MODELS WERE HAS EXPERIENCED SAME MALFUNCTION. THIS INCIDENT AND THE OTHER BOTH OCCURRED AT HIGHWAY SPEED WHICH CREATES A VERY DANGEROUS SET UP AFTER THE VEHICLES HAD BEEN DRIVEN FOR A FEW MILES ON THE HIGHWAY AND IN WET CONDITIONS.
Additional Notes:
THIS IS SECOND INCIDENT THAT OCCURRED WITH BRAND NEW MINI COOPER 2019 WITH SAME EXACT ISSUE THAT AGAIN ALMOST CAUSED A NEAR FATAL ACCIDENT. WHILE DRIVING ON HIGHWAY, AT HIGHWAY SPEED THE CAR PRECIPITOUSLY MALFUNCTIONED AND CAR LOCKED UP AND WOULD ALLOW ME TO MAINTAIN SPEED- NOR ACCELERATE. I WAS UNABLE TO MAINTAIN SPEED OF THE CAR THEREFORE STARTED TO LOSE SPEED AND DECELERATE. THE VEHICLES BEHIND ME COULD NOT TELL THAT I WAS SUDDENLY LOSING SPEED AND I WAS ALMOST INVOLVING A NEAR FATAL COLLISION AGAIN. I HAD BEEN DRIVING ON THE HIGHWAY FOR ABOUT 5 -10 MINUTES PRIOR TO THIS PRECIPITOUSLY OCCURRING. THIS WAS THE SAME SITUATION I EXPERIENCED WITH A BRAND NEW MINI COOPER 2019 MODEL A WEEK EARLIER. THE CAR WAS TOWED TO THE DEALERSHIP AND THEY NOTED THAT THE CRANK SHAFT SPEED PULSE GENERATOR SENSOR WAS NO GOOD AND HAD MALFUNCTIONED. AS THIS IS A REPEAT ISSUE AND VERY SERIOUS AS IT ALMOST CAUSED 2 NEAR FATAL INCIDENTS, I AM CONCERNED THAT THE MAKER OF THE VEHICLE IS NOT DOING THEIR DUE DILIGENCE TO ENSURE THAT OTHER 2019 MODELS ARE SAFE. I HAVE BEEN TOLD OTHER MINI MODELS WERE HAS EXPERIENCED SAME MALFUNCTION. THIS INCIDENT AND THE OTHER BOTH OCCURRED AT HIGHWAY SPEED WHICH CREATES A VERY DANGEROUS SET UP AFTER THE VEHICLES HAD BEEN DRIVEN FOR A FEW MILES ON THE HIGHWAY AND IN WET CONDITIONS.
Mfg Campaign: 11115082
Recall Date: Aug 1, 2018
Bmw Of North America, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
THIS IS SECOND INCIDENT THAT OCCURRED WITH BRAND NEW MINI COOPER 2019 WITH SAME EXACT ISSUE THAT AGAIN ALMOST CAUSED A NEAR FATAL ACCIDENT. WHILE DRIVING ON HIGHWAY, AT HIGHWAY SPEED THE CAR PRECIPITOUSLY MALFUNCTIONED AND CAR LOCKED UP AND WOULD ALLOW ME TO MAINTAIN SPEED- NOR ACCELERATE. I WAS UNABLE TO MAINTAIN SPEED OF THE CAR THEREFORE STARTED TO LOSE SPEED AND DECELERATE. THE VEHICLES BEHIND ME COULD NOT TELL THAT I WAS SUDDENLY LOSING SPEED AND I WAS ALMOST INVOLVING A NEAR FATAL COLLISION AGAIN. I HAD BEEN DRIVING ON THE HIGHWAY FOR ABOUT 5 -10 MINUTES PRIOR TO THIS PRECIPITOUSLY OCCURRING. THIS WAS THE SAME SITUATION I EXPERIENCED WITH A BRAND NEW MINI COOPER 2019 MODEL A WEEK EARLIER. THE CAR WAS TOWED TO THE DEALERSHIP AND THEY NOTED THAT THE CRANK SHAFT SPEED PULSE GENERATOR SENSOR WAS NO GOOD AND HAD MALFUNCTIONED. AS THIS IS A REPEAT ISSUE AND VERY SERIOUS AS IT ALMOST CAUSED 2 NEAR FATAL INCIDENTS, I AM CONCERNED THAT THE MAKER OF THE VEHICLE IS NOT DOING THEIR DUE DILIGENCE TO ENSURE THAT OTHER 2019 MODELS ARE SAFE. I HAVE BEEN TOLD OTHER MINI MODELS WERE HAS EXPERIENCED SAME MALFUNCTION. THIS INCIDENT AND THE OTHER BOTH OCCURRED AT HIGHWAY SPEED WHICH CREATES A VERY DANGEROUS SET UP AFTER THE VEHICLES HAD BEEN DRIVEN FOR A FEW MILES ON THE HIGHWAY AND IN WET CONDITIONS.
Corrective Action:
THIS IS SECOND INCIDENT THAT OCCURRED WITH BRAND NEW MINI COOPER 2019 WITH SAME EXACT ISSUE THAT AGAIN ALMOST CAUSED A NEAR FATAL ACCIDENT. WHILE DRIVING ON HIGHWAY, AT HIGHWAY SPEED THE CAR PRECIPITOUSLY MALFUNCTIONED AND CAR LOCKED UP AND WOULD ALLOW ME TO MAINTAIN SPEED- NOR ACCELERATE. I WAS UNABLE TO MAINTAIN SPEED OF THE CAR THEREFORE STARTED TO LOSE SPEED AND DECELERATE. THE VEHICLES BEHIND ME COULD NOT TELL THAT I WAS SUDDENLY LOSING SPEED AND I WAS ALMOST INVOLVING A NEAR FATAL COLLISION AGAIN. I HAD BEEN DRIVING ON THE HIGHWAY FOR ABOUT 5 -10 MINUTES PRIOR TO THIS PRECIPITOUSLY OCCURRING. THIS WAS THE SAME SITUATION I EXPERIENCED WITH A BRAND NEW MINI COOPER 2019 MODEL A WEEK EARLIER. THE CAR WAS TOWED TO THE DEALERSHIP AND THEY NOTED THAT THE CRANK SHAFT SPEED PULSE GENERATOR SENSOR WAS NO GOOD AND HAD MALFUNCTIONED. AS THIS IS A REPEAT ISSUE AND VERY SERIOUS AS IT ALMOST CAUSED 2 NEAR FATAL INCIDENTS, I AM CONCERNED THAT THE MAKER OF THE VEHICLE IS NOT DOING THEIR DUE DILIGENCE TO ENSURE THAT OTHER 2019 MODELS ARE SAFE. I HAVE BEEN TOLD OTHER MINI MODELS WERE HAS EXPERIENCED SAME MALFUNCTION. THIS INCIDENT AND THE OTHER BOTH OCCURRED AT HIGHWAY SPEED WHICH CREATES A VERY DANGEROUS SET UP AFTER THE VEHICLES HAD BEEN DRIVEN FOR A FEW MILES ON THE HIGHWAY AND IN WET CONDITIONS.
Additional Notes:
THIS IS SECOND INCIDENT THAT OCCURRED WITH BRAND NEW MINI COOPER 2019 WITH SAME EXACT ISSUE THAT AGAIN ALMOST CAUSED A NEAR FATAL ACCIDENT. WHILE DRIVING ON HIGHWAY, AT HIGHWAY SPEED THE CAR PRECIPITOUSLY MALFUNCTIONED AND CAR LOCKED UP AND WOULD ALLOW ME TO MAINTAIN SPEED- NOR ACCELERATE. I WAS UNABLE TO MAINTAIN SPEED OF THE CAR THEREFORE STARTED TO LOSE SPEED AND DECELERATE. THE VEHICLES BEHIND ME COULD NOT TELL THAT I WAS SUDDENLY LOSING SPEED AND I WAS ALMOST INVOLVING A NEAR FATAL COLLISION AGAIN. I HAD BEEN DRIVING ON THE HIGHWAY FOR ABOUT 5 -10 MINUTES PRIOR TO THIS PRECIPITOUSLY OCCURRING. THIS WAS THE SAME SITUATION I EXPERIENCED WITH A BRAND NEW MINI COOPER 2019 MODEL A WEEK EARLIER. THE CAR WAS TOWED TO THE DEALERSHIP AND THEY NOTED THAT THE CRANK SHAFT SPEED PULSE GENERATOR SENSOR WAS NO GOOD AND HAD MALFUNCTIONED. AS THIS IS A REPEAT ISSUE AND VERY SERIOUS AS IT ALMOST CAUSED 2 NEAR FATAL INCIDENTS, I AM CONCERNED THAT THE MAKER OF THE VEHICLE IS NOT DOING THEIR DUE DILIGENCE TO ENSURE THAT OTHER 2019 MODELS ARE SAFE. I HAVE BEEN TOLD OTHER MINI MODELS WERE HAS EXPERIENCED SAME MALFUNCTION. THIS INCIDENT AND THE OTHER BOTH OCCURRED AT HIGHWAY SPEED WHICH CREATES A VERY DANGEROUS SET UP AFTER THE VEHICLES HAD BEEN DRIVEN FOR A FEW MILES ON THE HIGHWAY AND IN WET CONDITIONS.
Mfg Campaign: 11115082
Recall Date: Aug 1, 2018
Bmw Of North America, Llc
Defect Description:
STEERING
Potential Consequences:
THIS IS SECOND INCIDENT THAT OCCURRED WITH BRAND NEW MINI COOPER 2019 WITH SAME EXACT ISSUE THAT AGAIN ALMOST CAUSED A NEAR FATAL ACCIDENT. WHILE DRIVING ON HIGHWAY, AT HIGHWAY SPEED THE CAR PRECIPITOUSLY MALFUNCTIONED AND CAR LOCKED UP AND WOULD ALLOW ME TO MAINTAIN SPEED- NOR ACCELERATE. I WAS UNABLE TO MAINTAIN SPEED OF THE CAR THEREFORE STARTED TO LOSE SPEED AND DECELERATE. THE VEHICLES BEHIND ME COULD NOT TELL THAT I WAS SUDDENLY LOSING SPEED AND I WAS ALMOST INVOLVING A NEAR FATAL COLLISION AGAIN. I HAD BEEN DRIVING ON THE HIGHWAY FOR ABOUT 5 -10 MINUTES PRIOR TO THIS PRECIPITOUSLY OCCURRING. THIS WAS THE SAME SITUATION I EXPERIENCED WITH A BRAND NEW MINI COOPER 2019 MODEL A WEEK EARLIER. THE CAR WAS TOWED TO THE DEALERSHIP AND THEY NOTED THAT THE CRANK SHAFT SPEED PULSE GENERATOR SENSOR WAS NO GOOD AND HAD MALFUNCTIONED. AS THIS IS A REPEAT ISSUE AND VERY SERIOUS AS IT ALMOST CAUSED 2 NEAR FATAL INCIDENTS, I AM CONCERNED THAT THE MAKER OF THE VEHICLE IS NOT DOING THEIR DUE DILIGENCE TO ENSURE THAT OTHER 2019 MODELS ARE SAFE. I HAVE BEEN TOLD OTHER MINI MODELS WERE HAS EXPERIENCED SAME MALFUNCTION. THIS INCIDENT AND THE OTHER BOTH OCCURRED AT HIGHWAY SPEED WHICH CREATES A VERY DANGEROUS SET UP AFTER THE VEHICLES HAD BEEN DRIVEN FOR A FEW MILES ON THE HIGHWAY AND IN WET CONDITIONS.
Corrective Action:
THIS IS SECOND INCIDENT THAT OCCURRED WITH BRAND NEW MINI COOPER 2019 WITH SAME EXACT ISSUE THAT AGAIN ALMOST CAUSED A NEAR FATAL ACCIDENT. WHILE DRIVING ON HIGHWAY, AT HIGHWAY SPEED THE CAR PRECIPITOUSLY MALFUNCTIONED AND CAR LOCKED UP AND WOULD ALLOW ME TO MAINTAIN SPEED- NOR ACCELERATE. I WAS UNABLE TO MAINTAIN SPEED OF THE CAR THEREFORE STARTED TO LOSE SPEED AND DECELERATE. THE VEHICLES BEHIND ME COULD NOT TELL THAT I WAS SUDDENLY LOSING SPEED AND I WAS ALMOST INVOLVING A NEAR FATAL COLLISION AGAIN. I HAD BEEN DRIVING ON THE HIGHWAY FOR ABOUT 5 -10 MINUTES PRIOR TO THIS PRECIPITOUSLY OCCURRING. THIS WAS THE SAME SITUATION I EXPERIENCED WITH A BRAND NEW MINI COOPER 2019 MODEL A WEEK EARLIER. THE CAR WAS TOWED TO THE DEALERSHIP AND THEY NOTED THAT THE CRANK SHAFT SPEED PULSE GENERATOR SENSOR WAS NO GOOD AND HAD MALFUNCTIONED. AS THIS IS A REPEAT ISSUE AND VERY SERIOUS AS IT ALMOST CAUSED 2 NEAR FATAL INCIDENTS, I AM CONCERNED THAT THE MAKER OF THE VEHICLE IS NOT DOING THEIR DUE DILIGENCE TO ENSURE THAT OTHER 2019 MODELS ARE SAFE. I HAVE BEEN TOLD OTHER MINI MODELS WERE HAS EXPERIENCED SAME MALFUNCTION. THIS INCIDENT AND THE OTHER BOTH OCCURRED AT HIGHWAY SPEED WHICH CREATES A VERY DANGEROUS SET UP AFTER THE VEHICLES HAD BEEN DRIVEN FOR A FEW MILES ON THE HIGHWAY AND IN WET CONDITIONS.
Additional Notes:
THIS IS SECOND INCIDENT THAT OCCURRED WITH BRAND NEW MINI COOPER 2019 WITH SAME EXACT ISSUE THAT AGAIN ALMOST CAUSED A NEAR FATAL ACCIDENT. WHILE DRIVING ON HIGHWAY, AT HIGHWAY SPEED THE CAR PRECIPITOUSLY MALFUNCTIONED AND CAR LOCKED UP AND WOULD ALLOW ME TO MAINTAIN SPEED- NOR ACCELERATE. I WAS UNABLE TO MAINTAIN SPEED OF THE CAR THEREFORE STARTED TO LOSE SPEED AND DECELERATE. THE VEHICLES BEHIND ME COULD NOT TELL THAT I WAS SUDDENLY LOSING SPEED AND I WAS ALMOST INVOLVING A NEAR FATAL COLLISION AGAIN. I HAD BEEN DRIVING ON THE HIGHWAY FOR ABOUT 5 -10 MINUTES PRIOR TO THIS PRECIPITOUSLY OCCURRING. THIS WAS THE SAME SITUATION I EXPERIENCED WITH A BRAND NEW MINI COOPER 2019 MODEL A WEEK EARLIER. THE CAR WAS TOWED TO THE DEALERSHIP AND THEY NOTED THAT THE CRANK SHAFT SPEED PULSE GENERATOR SENSOR WAS NO GOOD AND HAD MALFUNCTIONED. AS THIS IS A REPEAT ISSUE AND VERY SERIOUS AS IT ALMOST CAUSED 2 NEAR FATAL INCIDENTS, I AM CONCERNED THAT THE MAKER OF THE VEHICLE IS NOT DOING THEIR DUE DILIGENCE TO ENSURE THAT OTHER 2019 MODELS ARE SAFE. I HAVE BEEN TOLD OTHER MINI MODELS WERE HAS EXPERIENCED SAME MALFUNCTION. THIS INCIDENT AND THE OTHER BOTH OCCURRED AT HIGHWAY SPEED WHICH CREATES A VERY DANGEROUS SET UP AFTER THE VEHICLES HAD BEEN DRIVEN FOR A FEW MILES ON THE HIGHWAY AND IN WET CONDITIONS.
Mfg Campaign: 11115082
Recall Date: Aug 1, 2018
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