Complaints & Recalls
Consumer Complaints
10 ComplaintsBmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My 2018 Mini Convertible has 47,000 miles on it. Recently the convertible top stopped retracting and now doesn't fit snuggly when closed. I brought my car into the dealer and they said that a cable broke and gave me a repair quote of $4600-. I sent a msg to Mini USA and they called me and said they would cover the repair if it breakage wasn't due to something I did improperly. About a week later they called back and stated that they would not cover the repair because the warranty had expired. They definitely mislead me on the initial call. My car no longer operates as a convertible, and I have excessive wind noise in the car. I feel like a car with 47,000 miles on it should not be experiencing such expensive repairs. I shared my experience on social media and apparently many others are having similar experiences. I am considering trading my car in for a different model as Mini Cooper does not stand behind their products.
Corrective Action:
My 2018 Mini Convertible has 47,000 miles on it. Recently the convertible top stopped retracting and now doesn't fit snuggly when closed. I brought my car into the dealer and they said that a cable broke and gave me a repair quote of $4600-. I sent a msg to Mini USA and they called me and said they would cover the repair if it breakage wasn't due to something I did improperly. About a week later they called back and stated that they would not cover the repair because the warranty had expired. They definitely mislead me on the initial call. My car no longer operates as a convertible, and I have excessive wind noise in the car. I feel like a car with 47,000 miles on it should not be experiencing such expensive repairs. I shared my experience on social media and apparently many others are having similar experiences. I am considering trading my car in for a different model as Mini Cooper does not stand behind their products.
Additional Notes:
My 2018 Mini Convertible has 47,000 miles on it. Recently the convertible top stopped retracting and now doesn't fit snuggly when closed. I brought my car into the dealer and they said that a cable broke and gave me a repair quote of $4600-. I sent a msg to Mini USA and they called me and said they would cover the repair if it breakage wasn't due to something I did improperly. About a week later they called back and stated that they would not cover the repair because the warranty had expired. They definitely mislead me on the initial call. My car no longer operates as a convertible, and I have excessive wind noise in the car. I feel like a car with 47,000 miles on it should not be experiencing such expensive repairs. I shared my experience on social media and apparently many others are having similar experiences. I am considering trading my car in for a different model as Mini Cooper does not stand behind their products.
Mfg Campaign: 11673014
Recall Date: Jul 12, 2025
Bmw Of North America, Llc
Defect Description:
TIRES
Potential Consequences:
Tire size 205/45 r17 pirelli ginturato We were driving from an appt and the low tire air light came on. We got to car x and found the side wall and tread belt on the inside of the tire had came off. Car x didn't have a replacement tire and they switched the bad tire to the back so we would have xontrol of the steering in a blow out they said to go across the street to Goodyear but be careful. Goodyear had to good get a tire because the car was considered unsafe and a road hazard to drive on the road or highway. We were over an hour from home. The other 3 tires are doing the same thing.we don't have the tire but we do have pictures. Our car could have cause a big accident if we hadn't thought quick enough and the mechanic hadn't found the problem I'm not sure if others have had this issue but the other 3 of our tires are doing the same thing. The car is inoperable until we can afford 3 more new tires. The vehicle was inspected by 3 mechanic... car x, Goodyear, and my husband.they appeared the same day. There was no symptoms except at the last minute the low tire air light coming on.
Corrective Action:
Tire size 205/45 r17 pirelli ginturato We were driving from an appt and the low tire air light came on. We got to car x and found the side wall and tread belt on the inside of the tire had came off. Car x didn't have a replacement tire and they switched the bad tire to the back so we would have xontrol of the steering in a blow out they said to go across the street to Goodyear but be careful. Goodyear had to good get a tire because the car was considered unsafe and a road hazard to drive on the road or highway. We were over an hour from home. The other 3 tires are doing the same thing.we don't have the tire but we do have pictures. Our car could have cause a big accident if we hadn't thought quick enough and the mechanic hadn't found the problem I'm not sure if others have had this issue but the other 3 of our tires are doing the same thing. The car is inoperable until we can afford 3 more new tires. The vehicle was inspected by 3 mechanic... car x, Goodyear, and my husband.they appeared the same day. There was no symptoms except at the last minute the low tire air light coming on.
Additional Notes:
Tire size 205/45 r17 pirelli ginturato We were driving from an appt and the low tire air light came on. We got to car x and found the side wall and tread belt on the inside of the tire had came off. Car x didn't have a replacement tire and they switched the bad tire to the back so we would have xontrol of the steering in a blow out they said to go across the street to Goodyear but be careful. Goodyear had to good get a tire because the car was considered unsafe and a road hazard to drive on the road or highway. We were over an hour from home. The other 3 tires are doing the same thing.we don't have the tire but we do have pictures. Our car could have cause a big accident if we hadn't thought quick enough and the mechanic hadn't found the problem I'm not sure if others have had this issue but the other 3 of our tires are doing the same thing. The car is inoperable until we can afford 3 more new tires. The vehicle was inspected by 3 mechanic... car x, Goodyear, and my husband.they appeared the same day. There was no symptoms except at the last minute the low tire air light coming on.
Mfg Campaign: 11563195
Recall Date: Jan 2, 2024
Bmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
UNKNOWN Driver side tail light socket. All lights stopped working. Took out the socket and the wiring harness connector burned up
Corrective Action:
UNKNOWN Driver side tail light socket. All lights stopped working. Took out the socket and the wiring harness connector burned up
Additional Notes:
UNKNOWN Driver side tail light socket. All lights stopped working. Took out the socket and the wiring harness connector burned up
Mfg Campaign: 11501799
Recall Date: Jan 14, 2023
Bmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Driving at low speed piercing loud noises came from speakers, buzzing and whining. Noise stayed on with ignition on or off and radio on or off. This occurred two more times on way home. Am waiting for dealer appointment. Have not driven vehicle since.
Corrective Action:
Driving at low speed piercing loud noises came from speakers, buzzing and whining. Noise stayed on with ignition on or off and radio on or off. This occurred two more times on way home. Am waiting for dealer appointment. Have not driven vehicle since.
Additional Notes:
Driving at low speed piercing loud noises came from speakers, buzzing and whining. Noise stayed on with ignition on or off and radio on or off. This occurred two more times on way home. Am waiting for dealer appointment. Have not driven vehicle since.
Mfg Campaign: 11496400
Recall Date: Dec 7, 2022
Bmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
Took car into mini dealer for clunking noise problem. Dealer indicated motor mounts were cracked and needed to be replaced. Another customer at dealer was also having motor mounts replaced. His car was also 4 yrs old with 32K miles on it. Mount replacement was not covered under warranty as the car was 4 yrs and 3 months since warranty was activated and coverage ended at 4 yrs.
Corrective Action:
Took car into mini dealer for clunking noise problem. Dealer indicated motor mounts were cracked and needed to be replaced. Another customer at dealer was also having motor mounts replaced. His car was also 4 yrs old with 32K miles on it. Mount replacement was not covered under warranty as the car was 4 yrs and 3 months since warranty was activated and coverage ended at 4 yrs.
Additional Notes:
Took car into mini dealer for clunking noise problem. Dealer indicated motor mounts were cracked and needed to be replaced. Another customer at dealer was also having motor mounts replaced. His car was also 4 yrs old with 32K miles on it. Mount replacement was not covered under warranty as the car was 4 yrs and 3 months since warranty was activated and coverage ended at 4 yrs.
Mfg Campaign: 11440369
Recall Date: Nov 14, 2021
Bmw Of North America, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
FEBRUARY 21, 2019 I WAS PULLING INTO A PARKING SPACE AND THE BRAKES TEMPORARILY FAILED. WHEN I PUMPED THEM A SECOND TIME THEY CAME TO A STOP, HOWEVER BY THEN THE CAR AND I HAD GONE OVER A HEDGE AND SIDE SWIPED A TREE. BMW NORTH AMERICA COULD NOT FIND ANY WARNING ON MARCH 11, 2019 WHEN THEY REVIEWED THE SYSTEMS, NO WARNINGS AT ALL, NO AIR BAGS DEPLOYED. I WAS TURNING IN TO A FAMILIAR PARKING LOT AT A SLOW SPEED.
Corrective Action:
FEBRUARY 21, 2019 I WAS PULLING INTO A PARKING SPACE AND THE BRAKES TEMPORARILY FAILED. WHEN I PUMPED THEM A SECOND TIME THEY CAME TO A STOP, HOWEVER BY THEN THE CAR AND I HAD GONE OVER A HEDGE AND SIDE SWIPED A TREE. BMW NORTH AMERICA COULD NOT FIND ANY WARNING ON MARCH 11, 2019 WHEN THEY REVIEWED THE SYSTEMS, NO WARNINGS AT ALL, NO AIR BAGS DEPLOYED. I WAS TURNING IN TO A FAMILIAR PARKING LOT AT A SLOW SPEED.
Additional Notes:
FEBRUARY 21, 2019 I WAS PULLING INTO A PARKING SPACE AND THE BRAKES TEMPORARILY FAILED. WHEN I PUMPED THEM A SECOND TIME THEY CAME TO A STOP, HOWEVER BY THEN THE CAR AND I HAD GONE OVER A HEDGE AND SIDE SWIPED A TREE. BMW NORTH AMERICA COULD NOT FIND ANY WARNING ON MARCH 11, 2019 WHEN THEY REVIEWED THE SYSTEMS, NO WARNINGS AT ALL, NO AIR BAGS DEPLOYED. I WAS TURNING IN TO A FAMILIAR PARKING LOT AT A SLOW SPEED.
Mfg Campaign: 11195306
Recall Date: Apr 9, 2019
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
FEBRUARY 21, 2019 I WAS PULLING INTO A PARKING SPACE AND THE BRAKES TEMPORARILY FAILED. WHEN I PUMPED THEM A SECOND TIME THEY CAME TO A STOP, HOWEVER BY THEN THE CAR AND I HAD GONE OVER A HEDGE AND SIDE SWIPED A TREE. BMW NORTH AMERICA COULD NOT FIND ANY WARNING ON MARCH 11, 2019 WHEN THEY REVIEWED THE SYSTEMS, NO WARNINGS AT ALL, NO AIR BAGS DEPLOYED. I WAS TURNING IN TO A FAMILIAR PARKING LOT AT A SLOW SPEED.
Corrective Action:
FEBRUARY 21, 2019 I WAS PULLING INTO A PARKING SPACE AND THE BRAKES TEMPORARILY FAILED. WHEN I PUMPED THEM A SECOND TIME THEY CAME TO A STOP, HOWEVER BY THEN THE CAR AND I HAD GONE OVER A HEDGE AND SIDE SWIPED A TREE. BMW NORTH AMERICA COULD NOT FIND ANY WARNING ON MARCH 11, 2019 WHEN THEY REVIEWED THE SYSTEMS, NO WARNINGS AT ALL, NO AIR BAGS DEPLOYED. I WAS TURNING IN TO A FAMILIAR PARKING LOT AT A SLOW SPEED.
Additional Notes:
FEBRUARY 21, 2019 I WAS PULLING INTO A PARKING SPACE AND THE BRAKES TEMPORARILY FAILED. WHEN I PUMPED THEM A SECOND TIME THEY CAME TO A STOP, HOWEVER BY THEN THE CAR AND I HAD GONE OVER A HEDGE AND SIDE SWIPED A TREE. BMW NORTH AMERICA COULD NOT FIND ANY WARNING ON MARCH 11, 2019 WHEN THEY REVIEWED THE SYSTEMS, NO WARNINGS AT ALL, NO AIR BAGS DEPLOYED. I WAS TURNING IN TO A FAMILIAR PARKING LOT AT A SLOW SPEED.
Mfg Campaign: 11195306
Recall Date: Apr 9, 2019
Bmw Of North America, Llc
Defect Description:
AIR BAGS
Potential Consequences:
MY 2018 MINI COOPER COUNTRYMAN S WAS INVOLVED IN A FRONT END COLLISION WITH ANOTHER DRIVER WHO WAS TRAVELING AT APPROXIMATELY 50-60MPH. WE WERE TRAVELING APPROXIMATELY 13 MPH AT TIME OF IMPACT AND THE FRONT, KNEE OR SIDE AIR BAG(S) DID NOT DEPLOY. I HAVE A VIDEO OF THE ACCIDENT AS A DASH CAM WAS IN PLACE AT THE TIME OF THE ACCIDENT.
Corrective Action:
MY 2018 MINI COOPER COUNTRYMAN S WAS INVOLVED IN A FRONT END COLLISION WITH ANOTHER DRIVER WHO WAS TRAVELING AT APPROXIMATELY 50-60MPH. WE WERE TRAVELING APPROXIMATELY 13 MPH AT TIME OF IMPACT AND THE FRONT, KNEE OR SIDE AIR BAG(S) DID NOT DEPLOY. I HAVE A VIDEO OF THE ACCIDENT AS A DASH CAM WAS IN PLACE AT THE TIME OF THE ACCIDENT.
Additional Notes:
MY 2018 MINI COOPER COUNTRYMAN S WAS INVOLVED IN A FRONT END COLLISION WITH ANOTHER DRIVER WHO WAS TRAVELING AT APPROXIMATELY 50-60MPH. WE WERE TRAVELING APPROXIMATELY 13 MPH AT TIME OF IMPACT AND THE FRONT, KNEE OR SIDE AIR BAG(S) DID NOT DEPLOY. I HAVE A VIDEO OF THE ACCIDENT AS A DASH CAM WAS IN PLACE AT THE TIME OF THE ACCIDENT.
Mfg Campaign: 11149854
Recall Date: Nov 7, 2018
Bmw Of North America, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
MY 2018 MINI COOPER COUNTRYMAN S WAS INVOLVED IN A FRONT END COLLISION WITH ANOTHER DRIVER WHO WAS TRAVELING AT APPROXIMATELY 50-60MPH. WE WERE TRAVELING APPROXIMATELY 13 MPH AT TIME OF IMPACT AND THE FRONT, KNEE OR SIDE AIR BAG(S) DID NOT DEPLOY. I HAVE A VIDEO OF THE ACCIDENT AS A DASH CAM WAS IN PLACE AT THE TIME OF THE ACCIDENT.
Corrective Action:
MY 2018 MINI COOPER COUNTRYMAN S WAS INVOLVED IN A FRONT END COLLISION WITH ANOTHER DRIVER WHO WAS TRAVELING AT APPROXIMATELY 50-60MPH. WE WERE TRAVELING APPROXIMATELY 13 MPH AT TIME OF IMPACT AND THE FRONT, KNEE OR SIDE AIR BAG(S) DID NOT DEPLOY. I HAVE A VIDEO OF THE ACCIDENT AS A DASH CAM WAS IN PLACE AT THE TIME OF THE ACCIDENT.
Additional Notes:
MY 2018 MINI COOPER COUNTRYMAN S WAS INVOLVED IN A FRONT END COLLISION WITH ANOTHER DRIVER WHO WAS TRAVELING AT APPROXIMATELY 50-60MPH. WE WERE TRAVELING APPROXIMATELY 13 MPH AT TIME OF IMPACT AND THE FRONT, KNEE OR SIDE AIR BAG(S) DID NOT DEPLOY. I HAVE A VIDEO OF THE ACCIDENT AS A DASH CAM WAS IN PLACE AT THE TIME OF THE ACCIDENT.
Mfg Campaign: 11149854
Recall Date: Nov 7, 2018
Bmw Of North America, Llc
Defect Description:
AIR BAGS
Potential Consequences:
I WAS AT A STOP BECAUSE TRAFFIC WAS BACKED UP IN TOWN NEAR THE HIGHWAY ENTRANCE AND A CAR REAR ENDED ME, PUSHING ME INTO THE CAR AHEAD. THE REAR CAR WAS MOVING AT AT LEAST 20 MPH. WITH A REAR END AND HEAD ON COLLISION AT THAT SPEED, MY AIRBAGS SHOULD HAVE DEPLOYED BUT DID NOT.
Corrective Action:
I WAS AT A STOP BECAUSE TRAFFIC WAS BACKED UP IN TOWN NEAR THE HIGHWAY ENTRANCE AND A CAR REAR ENDED ME, PUSHING ME INTO THE CAR AHEAD. THE REAR CAR WAS MOVING AT AT LEAST 20 MPH. WITH A REAR END AND HEAD ON COLLISION AT THAT SPEED, MY AIRBAGS SHOULD HAVE DEPLOYED BUT DID NOT.
Additional Notes:
I WAS AT A STOP BECAUSE TRAFFIC WAS BACKED UP IN TOWN NEAR THE HIGHWAY ENTRANCE AND A CAR REAR ENDED ME, PUSHING ME INTO THE CAR AHEAD. THE REAR CAR WAS MOVING AT AT LEAST 20 MPH. WITH A REAR END AND HEAD ON COLLISION AT THAT SPEED, MY AIRBAGS SHOULD HAVE DEPLOYED BUT DID NOT.
Mfg Campaign: 11078335
Recall Date: Mar 9, 2018
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