mercury milan Problems
mercury milan 2007 Complaints
POWER TRAIN:AUTOMATIC TRANSMISSION
after obtaining the 2007 mercury milan i4 premiere, i have had transmission problems with the 5-speed automatic, inasmuch that it "jerked" when putting it into reverse and wouldn't operate beyond 3rd gear. after taking it into the dealer, costa mesa lincoln mercury, the first time the problem appeared remedied for a couple of days, then returned. i took the vehicle back into the same dealers service, where it has been for over a month. i made my second and third payments while it sat in service. at this point, the entire transmission has been replaced, the controller, solenoid, etc. when i picked it up the second time, i didn't even make it back to the freeway when the same problem appeared again, so i immediately returned the car a third time to service for the same problem. please note that i have no problem with the dealer, this is a problem from the factory. the dealer had a ford factory service rep. out for three consecutive days, and when asked how to fix the vehicle he replied, "replace it." the dealer is saying that to replace it will still take another 3 weeks or so. i feel this ridiculous, because the car has been at the dealers service dept. more than i have had it to enjoy, while still being required to make payments. ford/mercury had better remedy this, to my satisfaction, quickly! *jb
Reported in: IRVINE CA || Crash: N || VIN #: 3MEHM08Z57R
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
i started to back up out of my drive way and the coil spring on the front drivers side snapped and went through the tire. that side of the car collapsed and damaged the front end. the car had to be towed to the repair shop. i was told that this failure is a common occurrence with a ford product especially the taurus. this part is being recalled on the taurus. this same exact part is not being recalled on the mercury. i had to have the both right and left front coil springs replaced along with the sway bars and ball joints. the tire needed to be replaced. the total cost came to $1966.33. i am very fortunate that i was not on the highway when this happened.
Reported in: KENMORE NY || Crash: N || VIN #: 1MEHM59S72G
AIR BAGS:FRONTAL
head on collision, air bags did not deploy. passenger had head injury with loc.
Reported in: HATFIELD PA || Crash: Y || VIN #: 3MEHM08147R
STRUCTURE:BODY
2007 mercury milan purchase new july 2007. car kept in garage most of the time. october 2007 car was parked outside in rain. owner noticed that the passenger side of the floor (front and back) carpets were saturated. no windows or doors were accidentally left ajar. owner kept checking car after car washes and passenger floor was continually wet after washing. car went back to dealership and it was discovered that there was a weld burn through under cowl. the burn through was in a valley allowing water hitting the outside of the car to travel inside the car behind the glove compartment and into the car. dealer stuck silicone on the site and said "here you go". car had less than 4000 miles on it at that time. owner was not satisfied. carpets were finally replaced and there was mold growing underneath the carpet on the passenger side and there is visual rusting in the seat track and the driver's seat bracket also had rust forming. how many other vehicles made that same day in kansas city missouri (february 20, 2007) also have a weld burn through and no one knows it yet?
Reported in: MARSHALL MN || Crash: N || VIN #: 3MEHM08Z27R
VISIBILITY
tl*the contact owns a 2007 mercury milan. the contact stated that the sun visor in her vehicle would become unlatched when she attempted to pull it down. the visor blocked her entire view. she took the vehicle to the dealer and they stated that all the milans they inspected were experiencing the same failure. the dealer stated that nothing could be done to assist. the contact took the vehicle to another dealer and was given the same explanation. the current mileage was 13,324 and failure mileage was approximately 3,000. updated 07/29/08 *bf updated 08/05/08
Reported in: NORTH WILKESBORO NC || Crash: N || VIN #: 3MEHM07167R
TIRES
tl*the contact owns a 2007 mercury milan. the vehicle has michelin p235/55r17 tires. on three separate occasions, the tires flattened. the valve stems were replaced on each tire. the dot number was unknown. the current mileage was 17,000 and failure mileage was 13,000.
Reported in: BRADENTON FL || Crash: N || VIN #: 3MEHM08147R
TIRES
on 9/9/08 we were traveling to the airport when our tire completely disintegrated. we had that tire replaced. on 9/26/08 a second tire was separating from the sidewall. in less than 25000 miles on our vehicle we are having to replace a third tire. there was no damage because we caught it in time and used wisdom. one tire is available for inspection it is at the dealer at the moment. the other tire was completely shredded and was repaired at a different location. the first tire replaced was flat and leaking at the sidewall. it was replaced some time ago.
Reported in: SHAFTER CA || Crash: N || VIN #: 3MEHM08Z17R
TIRES
i have a 2007 mercury milan and i have been bothered by slow leaks in the tires since i purchased the car in march 2007. the tire pressure decreases at a slow rate, causing me to refill the tires to bring them to proper pressure every few days. i saw an article concerning the tire valves for these ford products and believe my situation is the same.
Reported in: SAUGERTIES NY || Crash: N || VIN #: 3MEHM07Z27R
TIRES:VALVE
i am a victim of the chinese valve stem issue with ford vehicles. fortunately, i was traveling at a low speed when the tire went down. i put on the spare and drove home. when i got home i noticed the valve stem was cracked. i put in a new stem, and went to inflate the tire, only to find out that there was a hole in the sidewall, so the tire was no good. today i looked at the rest of the wheels, and inspected the remaining stems, all were cracked. the car is a 2007, and was placed in service on march 2007 in syracuse, ny, and had 30,000 miles on it, with the original tires. i do mostly highway driving.
Reported in: MARCELLUS NY || Crash: N || VIN #: 3MEHM07Z17R
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
i am a victim of the chinese valve stem issue with ford vehicles. fortunately, i was traveling at a low speed when the tire went down. i put on the spare and drove home. when i got home i noticed the valve stem was cracked. i put in a new stem, and went to inflate the tire, only to find out that there was a hole in the sidewall, so the tire was no good. today i looked at the rest of the wheels, and inspected the remaining stems, all were cracked. the car is a 2007, and was placed in service on march 2007 in syracuse, ny, and had 30,000 miles on it, with the original tires. i do mostly highway driving.
Reported in: MARCELLUS NY || Crash: N || VIN #: 3MEHM07Z17R
FUEL SYSTEM, GASOLINE
on the morning of january 6, 09 my wife stopped to fill her car with gas. after the car was full and the pump shut off she removed the nozzle from the tank and was immediately sprayed was gas. she was lucky that she was just a block from home and was able to get cleaned up without getting hurt. this is not the first occurrence of gas blowback with this car.
Reported in: NEW PORT RICHEY FL || Crash: N || VIN #: 3MEHM08127R
POWER TRAIN:DRIVELINE
the bearing on the drive line of my 2007 milan is bad and the car has about 29000 miles. it has been over a month since i took the car to a ford dealer to get fixed. the dealer can't get the replacement part from ford.
Reported in: HEBER UT || Crash: N || VIN #: 3MEHM02197R
TIRES:VALVE
tl*the contact owns a 2007 mercury milan. on numerous occasions, the tires would lose complete air pressure. the failure increased the risk of a crash. the contact took the vehicle to the dealer and they stated that the valve stems were defective and needed to be replaced. the contact has replaced all of the valve stems, except for the rear driver's side. the manufacturer did not assist. the valve stem information was unknown. the failure mileage was 5,000 and current mileage was 12,000.
Reported in: AMHERST OH || Crash: N || VIN #:
TIRES
since november 2008, i've had to buy two new tires and replace the valve stems on the other two tires on my 2007 mercury milan. faulty valve stems cost me $450 on a car that wasn't even two years old. the mechanics who worked on my car all informed me of the bad valve stems that went out in 2007, so why as an owner was i never told about this problem when i purchased the car? isn't it the manufacturer's responsibility to inform the customer or be pro-active and replace the tires?
Reported in: NEWPORT BEACH CA || Crash: N || VIN #: 3MEHM08187R
POWER TRAIN:AUTOMATIC TRANSMISSION
i bought my 2007 mercury milan premiere in nov of 2007. i have not had any real problems until about 3 weeks ago. on a friday we were driving to my kids doctors and noticed that the gears were slipping a little bit. on the way back it got worse. so we took it in to a friends transmission shop and he had told us that the tranny was gone, bad history. so he had my car for 8 days putting a rebuilt tranny in it. we got it back on the 8th night and started driving home and noticed that it was not shifting properly. so we took it back and the axle seal had gone bad. so another day and a half of my car being in the shop. we had the car back for almost a week and i was driving it to the store and the rpm's went way up to 6500 and wasn't moving. so i pulled over. waited 3 hours to be towed. so come to find out my tranny is out again and they now have had my car for 5 days. they also told me that 3 other milans have been in for tranny work. i have dish out $1650 for a rebuilt tranny and $480 for a rental. i now have a rental but thankfully the tranny place is paying for it.
Reported in: LAKE ELSINORE CA || Crash: N || VIN #: 3MEHM08Z87R
TIRES
blowout of rear tire on driver's side. we had exited the new york state thruway about 10 minutes prior and luckily the blowout occurred on a back road which was not heavily traveled. the mechanic sent by aaa to change the tire advised the tire was defective. my vehicle is a 2007 mercury milan purchased in 05/2007 and at that time had slightly less than 20,000 miles so it is still under warranty. i took the tire to the ford dealership where i purchased the car and they took photos of the tire and sent them over the internet to receive approval to replace the tire. ford denied the request. i contacted a local michelin dealer and was advised if ford had denied replacement, there was nothing that could be done. since ford would not honor the warranty, i purchased a new tire from the mechanic who has done all my auto repairs for almost 20 years. he also indicated the tire was definitely defective.
Reported in: NEWARK NY || Crash: N || VIN #: 3MEHM02167R
TIRES:VALVE
tl* the contact owns a 2007 mercury milan. the contact stated he noticed the rear passenger tire was flat and upon further inspection, found that the valve stem was cracked. the valve stems on each tire were cracked and the vehicle was taken to a local tire facility where the valve stems were replaced accordingly. the failure was 35,801 and the current mileage is 65,000 updated 08/11/10. *lj updated 08/17/10.*jb
Reported in: CHICAGO IL || Crash: N || VIN #: 3MEHM08Z27R
TIRES
tire valves failed on my 2007 mercury milan. had to replace 2 tires and avoided further tire damage when i had remaining tire valves replaced due to under-inflated tires. someone at ford is aware of this situation but apparently not their customer service or dealers. i believe the nhtsa has bee aware of this since 2008. you might want to follow up before we have another explorer/firestone type crisis.
Reported in: BALDWIN NY || Crash: N || VIN #: 3MEHM08127R
VEHICLE SPEED CONTROL
tl*the contact owned a 2007 mercury milan. on october 13, 2007, while driving approximately 35 mph, the vehicle suddenly accelerated and crashed into a vehicle. the vehicle continued to accelerate although the contacts foot was on the brake pedal. the vehicle continued to accelerate over the median crashing into another vehicle. when the contact depressed the brake pedal against the median, the vehicle came to a stop. the passengers neck was broken. a police report was filed. the vehicle was destroyed. the current and failure mileages were approximately 8,000. updated 5/15/13 *cn updated 05/20/2013 *js
Reported in: BOYNTON BEACH FL || Crash: Y || VIN #: 3MEHM08Z27R
LATCHES/LOCKS/LINKAGES
the passenger side front door flew open while driving. the door was in locked position and opened while going around a curve in the road. passenger was wearing seatbelt so no injury occurred. attempts were made to close door, however it opened under slightest of pressure, even when locked. door was tied closed with rope and taken to dealership for repair. the latch assembly on the door was found to be broken and replaced.
Reported in: THORNTON PA || Crash: N || VIN #: 3MEHM07Z47R
STRUCTURE:BODY:DOOR
the passenger side front door flew open while driving. the door was in locked position and opened while going around a curve in the road. passenger was wearing seatbelt so no injury occurred. attempts were made to close door, however it opened under slightest of pressure, even when locked. door was tied closed with rope and taken to dealership for repair. the latch assembly on the door was found to be broken and replaced.
Reported in: THORNTON PA || Crash: N || VIN #: 3MEHM07Z47R
ENGINE AND ENGINE COOLING
less than 30000, miles air conditioning went out and was charged to repair it, air bag sensor light comes and goes but never fixed or repaired. was in a 30 mile a hour head accident, and air bags never deployed......driver window motor out 2 times...battery went out after 2 years and was charged 140 to replace a 80 dollar battery.... trade it off now or deal with these issues!
Reported in: FLORENCE AL || Crash: Y || VIN #:
AIR BAGS
less than 30000, miles air conditioning went out and was charged to repair it, air bag sensor light comes and goes but never fixed or repaired. was in a 30 mile a hour head accident, and air bags never deployed......driver window motor out 2 times...battery went out after 2 years and was charged 140 to replace a 80 dollar battery.... trade it off now or deal with these issues!
Reported in: FLORENCE AL || Crash: Y || VIN #:
POWER TRAIN:AUTOMATIC TRANSMISSION
12/12/2010--the transmission is slipping as i left my grandson birthday ,i bought the car last month it only has 19,800 miles on it.
Reported in: QUINCY MA || Crash: N || VIN #: 3MEHM07Z57R
VEHICLE SPEED CONTROL
tl* the contact owns a 2007 mercury milan. the contact stated that while entering a parking space, the power steering failed without warning. the contact stated that the vehicle exhibited a burning rubber odor when the failure occurred. the steering wheel became increasingly stiff and there was a loud, abnormal noise from the engine. the vehicle then abnormally accelerated. the contact was unable to control the vehicle without steering and crashed into a tree. the contact was uninjured. a police report was available. she then attempted to power the vehicle off but to no avail. the vehicle was taken to the dealer where the contact was awaiting diagnosis. the vehicle was not repaired. the failure and current mileage was 53,000. updated 12/20/11 *cn
Reported in: WESTLAND MI || Crash: Y || VIN #: 3MEHM08ZX7R
STEERING
tl* the contact owns a 2007 mercury milan. the contact stated that while entering a parking space, the power steering failed without warning. the contact stated that the vehicle exhibited a burning rubber odor when the failure occurred. the steering wheel became increasingly stiff and there was a loud, abnormal noise from the engine. the vehicle then abnormally accelerated. the contact was unable to control the vehicle without steering and crashed into a tree. the contact was uninjured. a police report was available. she then attempted to power the vehicle off but to no avail. the vehicle was taken to the dealer where the contact was awaiting diagnosis. the vehicle was not repaired. the failure and current mileage was 53,000. updated 12/20/11 *cn
Reported in: WESTLAND MI || Crash: Y || VIN #: 3MEHM08ZX7R
VISIBILITY:GLASS, SIDE/REAR
tl* the contact owns a 2007 mercury milan. immediately after the door was closed the rear window disintegrated inside the vehicle. there were no defects present in the windshield prior to the failure. there were no injuries. the contact stated that he could not determine if the weather was a factor. the vehicle was always parked in the garage which was where the failure occurred. the contact will notify the dealer to determine if the vehicle should be towed or driven so that it can be repaired. the failure mileage was 54,000. updated 07/26/11 *bf the consumer stated the rear window was replaced at his expense. safety would have been an issue if people had been sitting in the back seat with the window disintegrated. updated 07/28/11
Reported in: COLORADO SPRINGS CO || Crash: N || VIN #: 3MEHM08Z37R
STRUCTURE:BODY:DOOR
while driving and going around a turn, exiting a parking lot the passenger side door flew open. after that the door would not latch shut. at this time the door must be held shut while driving. *kb
Reported in: COLUMBIANA OH || Crash: N || VIN #: 3MEHM07ZX7R
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
while driving and going around a turn, exiting a parking lot the passenger side door flew open. after that the door would not latch shut. at this time the door must be held shut while driving. *kb
Reported in: COLUMBIANA OH || Crash: N || VIN #: 3MEHM07ZX7R
ELECTRICAL SYSTEM
the vehicle jerked while on a state highway repeatedly until i was able to pull over and then it failed. found out that the ignition coils had completely burned up, which i was told by the dealer is very unusual. once the ignition coils were replaced, they determined the pcm(computer) had to be replaced. keep in mind that my vehicle had been in the repair shop 4 times before regarding my radio after they replaced the radio 4 times, they realized that it was also the pcm that caused this problem. every problem that i have had has been electrical. electrical problems are not easy to determine prior to it happening like if it were mechanical. i have fought with ford over and over and they will not take responsibility for the defects in this vehicle. no one should have to replace a radio four times and a pcm twice in four plus years. this is ridiculous!
Reported in: SAN ANTONIO TX || Crash: N || VIN #: 3MEHM08187R
ENGINE AND ENGINE COOLING
i have noticed that my vehicle makes a funny whining sounds as i increase my speed. this includes getting up to highway speeds. i have taken it to the shop and they cannot tell where it is coming from. they just told me to turn up the radio to ignore it. they also suggested that i contact the dealership to see if there are any other complaints.
Reported in: FISHERS IN || Crash: N || VIN #: 3MEHM02177R
POWER TRAIN
car always shifted hard at 2500 rpm's. but got progressively worse. took to wayne lincoln mercury (where i had purchased the car new) they tested the car and said nothing was wrong. brought car back at about 53,000 miles with same complaint they said it was a motor mount. had it checked at local garage they said motor mount was fine.power train warning light came on trans started to slip trans fluid almost black.car had extended warranty but dealer refused to honor because car didn't have 70,000 mile servicing done. took to local trans shop transmission completely rebuilt car was fine for two weeks. power train light came on trans started to slip brought car back. they rebuilt trans again. power train light on again car jerked in reverse,back to tranny shop said it was slipping again. shop didn't want to take chance with current transmission rebuilt another trans and installed in car. week later same problem car in shop again.has been going on for six months.can't drive car at all. *kb
Reported in: SUSSEX NJ || Crash: N || VIN #: 3MEHM07Z07R
POWER TRAIN:AUTOMATIC TRANSMISSION
car always shifted hard at 2500 rpm's. but got progressively worse. took to wayne lincoln mercury (where i had purchased the car new) they tested the car and said nothing was wrong. brought car back at about 53,000 miles with same complaint they said it was a motor mount. had it checked at local garage they said motor mount was fine.power train warning light came on trans started to slip trans fluid almost black.car had extended warranty but dealer refused to honor because car didn't have 70,000 mile servicing done. took to local trans shop transmission completely rebuilt car was fine for two weeks. power train light came on trans started to slip brought car back. they rebuilt trans again. power train light on again car jerked in reverse,back to tranny shop said it was slipping again. shop didn't want to take chance with current transmission rebuilt another trans and installed in car. week later same problem car in shop again.has been going on for six months.can't drive car at all. *kb
Reported in: SUSSEX NJ || Crash: N || VIN #: 3MEHM07Z07R
LATCHES/LOCKS/LINKAGES
front passenger side door latch malfunction. door would not close. had to duct tape door to get to destination. one passenger who was seat belted, but still a great safety hazard.
Reported in: CRESTVIEW FL || Crash: N || VIN #: 3MEHM08147R
STRUCTURE:BODY
front passenger side door latch malfunction. door would not close. had to duct tape door to get to destination. one passenger who was seat belted, but still a great safety hazard.
Reported in: CRESTVIEW FL || Crash: N || VIN #: 3MEHM08147R
CHILD SEAT
i purchased a sunshine kids radian xtsl convertible car seat in february, 2010. i just moved my child to a forward facing position, and the super latch lower anchor belt will not stay tightened. the belt loosens up every time i put my son in and take him out of the car seat. it also loosens up when he kicks the seat in front of him, just from the movement. this belt is defective and would not be effective in an accident at all. (related vehicle information: model year=2007, make=mercury, model=milan).
Reported in: DETROIT MI || Crash: N || VIN #:
POWER TRAIN
driving on interstate at approximately 75 mph on 11/16/2011 when vehicle suddenly lost power, engine still running but no response to accelerator. fortunately there was minimal traffic and i was able to coast and exit the highway into a truck stop. vehicle was towed to a station that identified a throttle actuator shutdown. system was reset but no other problem could be identified at that time. the same thing happened on 6/15/2012, traveling at approx. 40 mph on a back road, no other traffic, was able to safely pull to the side. vehicle mileage at time of second incident was approx 100,040. vehicle was towed to a dealership where the part to be replaced was identified. my concern is this represents a potential safety hazard were this to occur on a busy highway. there is also a hard jarring of the transmission when the throttle shutdown occurs.
Reported in: LITTLE ELM TX || Crash: N || VIN #: 3MEHM08167R
FUEL/PROPULSION SYSTEM
driving on interstate at approximately 75 mph on 11/16/2011 when vehicle suddenly lost power, engine still running but no response to accelerator. fortunately there was minimal traffic and i was able to coast and exit the highway into a truck stop. vehicle was towed to a station that identified a throttle actuator shutdown. system was reset but no other problem could be identified at that time. the same thing happened on 6/15/2012, traveling at approx. 40 mph on a back road, no other traffic, was able to safely pull to the side. vehicle mileage at time of second incident was approx 100,040. vehicle was towed to a dealership where the part to be replaced was identified. my concern is this represents a potential safety hazard were this to occur on a busy highway. there is also a hard jarring of the transmission when the throttle shutdown occurs.
Reported in: LITTLE ELM TX || Crash: N || VIN #: 3MEHM08167R
AIR BAGS
tl* the contact owns a 2007 mercury milan. the contact stated that while parked, the air bag warning light illuminated on the instrument panel. the vehicle was taken to the dealer for a diagnostic test. the technician stated that the front passenger side air bag module would have to be replaced. the failure continued after the repair. the vehicle was taken to the dealer a second time. the technician stated that the front passenger side seat rail, seat sensor, and module would have to be replaced. the vehicle was not repaired. the approximate failure mileage was 97,000.
Reported in: WAYNESBURG KY || Crash: N || VIN #: 3MEHM08177R
LATCHES/LOCKS/LINKAGES
driver's inside door latch broken - no longer can open door from the inside. if in an accident, could not exit vehicle quickly if needed. materials for the door latch are cheap plastic.
Reported in: MIDLAND MI || Crash: N || VIN #: 3MEHM07167R
SERVICE BRAKES
tl* the contact owns a 2007 mercury milan. the contact stated that the brakes failed while exiting the highway at 55 mph. the contact drove over an uneven road surface and as the brakes were depressed, the brake pedal released to the floorboard. the contact had to use the emergency brake to stop the vehicle. the contact did not locate a brake fluid leak of any kind. in addition, there was no warning of the failure. the vehicle was towed to the dealer but was not repaired. the failure and the current mileages was 67,000.
Reported in: DANVERS MA || Crash: N || VIN #: 3MEHM07117R
ENGINE AND ENGINE COOLING
driver was pulling into a parking space at the car dealer. vehicle was almost stopped when it surged forward and hit the corner of the dealership office building.
Reported in: DEARBORN MI || Crash: Y || VIN #: 3MEHM01137R
VEHICLE SPEED CONTROL
driver was pulling into a parking space at the car dealer. vehicle was almost stopped when it surged forward and hit the corner of the dealership office building.
Reported in: DEARBORN MI || Crash: Y || VIN #: 3MEHM01137R
ELECTRICAL SYSTEM
tl* the contact owns a 2007 mercury milan. the contact stated while driving 60 mph the engine light illuminated and the vehicle began to sputter and then stalled. the vehicle was restarted and taken to a dealer for diagnosis. the dealer informed the contact that the distributor shorted out causing it to melt and spiked voltage to the power train control module destroying it. as a result, all the distributors and the power train control module needed to be replaced. the vehicle was repaired. also, the dealer stated that the manufacturer had developed a kit to help resolve the failure in the power train control module. the failure and current mileage was 107,000. updated 11/27/12 *cn updated 12/10/12
Reported in: PRYOR OK || Crash: N || VIN #: 3MEHM07107R
VEHICLE SPEED CONTROL
while driving approximately 35 mph, i took my foot off the accelerator and the vehicle accelerated until it was then going approximately 50 mph. i pushed down on the brake pedal to slow down several times, but the car did not slow down it continued to drive at that same speed. the vehicle then struck a stop sign and came to a stop.
Reported in: HEBRON IN || Crash: Y || VIN #: 3MEHM08137R
SERVICE BRAKES
while driving approximately 35 mph, i took my foot off the accelerator and the vehicle accelerated until it was then going approximately 50 mph. i pushed down on the brake pedal to slow down several times, but the car did not slow down it continued to drive at that same speed. the vehicle then struck a stop sign and came to a stop.
Reported in: HEBRON IN || Crash: Y || VIN #: 3MEHM08137R
STRUCTURE:BODY
tl* the contact owns a 2007 mercury milan. the contact stated that she attempted to close the driver front door but the door latch failed. the contact had to hold the door shut in order to drive to the dealer for inspection. the dealer stated that a piece within the latch system had failed and needed to be replaced. the defective part was unknown. the vehicle was not repaired .the manufacturer was notified and a complaint was filed. the failure mileage was 37,000. the vin was not available.
Reported in: MUSTANG OK || Crash: N || VIN #:
STRUCTURE:BODY
tl* the contact owns a 2007 mercury milan. the contact stated that the dashboard became warped and began to rise upward, near the front passenger's side air bag housing. the vehicle was inspected by an authorized dealer and they informed the contact that the entire dashboard would need to be replaced. the vehicle had not been repaired. the approximate failure mileage was 45,000. updated 4/1/13 *cn
Reported in: BENTONVILLE AR || Crash: N || VIN #: 3MEHM08127R
STRUCTURE:BODY
driver side inner door latch broke when trying to open door normally. could not get out of car. door latch mechanism made of poor quality plastic. not strong enough to prevent braking.
Reported in: DENTON TX || Crash: N || VIN #: 3MEHM07Z47R
LATCHES/LOCKS/LINKAGES
driver side inner door latch broke when trying to open door normally. could not get out of car. door latch mechanism made of poor quality plastic. not strong enough to prevent braking.
Reported in: DENTON TX || Crash: N || VIN #: 3MEHM07Z47R
POWER TRAIN
my mercury milan, i started noticing multiple problems of my air bag back in 2010, that as i first start the car, that the air bag light on the control panel would be on, after about 15-20 minutes it would then go off, but now on all the time due to a module under the passenger seat. the 2nd problem is of my transmission, while in traffic, alot of stopping and starting, i noticed my transmission seems to slip out as if i'm in neutral, i've seen there was a recall or talk of it for this problem of some of the newer models, but the year for 2007, there is nothing for it, so this problem started well before the years that were listed, this concerns me as if i needed to move out of the way for some odd reason, specially while having family in the car, there'd be now way of doing so quickly if desired, and would absorb an impact of any .so the 2 items listed concerns me as a consumer for "safety reason" specially when driving my children or grandchildren with me.
Reported in: ARNOLD PA || Crash: N || VIN #: 3MEHM02187R
AIR BAGS
my mercury milan, i started noticing multiple problems of my air bag back in 2010, that as i first start the car, that the air bag light on the control panel would be on, after about 15-20 minutes it would then go off, but now on all the time due to a module under the passenger seat. the 2nd problem is of my transmission, while in traffic, alot of stopping and starting, i noticed my transmission seems to slip out as if i'm in neutral, i've seen there was a recall or talk of it for this problem of some of the newer models, but the year for 2007, there is nothing for it, so this problem started well before the years that were listed, this concerns me as if i needed to move out of the way for some odd reason, specially while having family in the car, there'd be now way of doing so quickly if desired, and would absorb an impact of any .so the 2 items listed concerns me as a consumer for "safety reason" specially when driving my children or grandchildren with me.
Reported in: ARNOLD PA || Crash: N || VIN #: 3MEHM02187R
LATCHES/LOCKS/LINKAGES
driver side door latch broke. door could not be opened from the inside. this would be a great issue if it happened during a traffic accident. required replacement of the handle assembly. $65 for the new part.
Reported in: ROCHESTER HILLS MI || Crash: N || VIN #: 3MEHM08Z48R
STRUCTURE:BODY
driver side door latch broke. door could not be opened from the inside. this would be a great issue if it happened during a traffic accident. required replacement of the handle assembly. $65 for the new part.
Reported in: ROCHESTER HILLS MI || Crash: N || VIN #: 3MEHM08Z48R
POWER TRAIN
i was leaving work (5/23) on my way home when my car out of no where started to sputter. i pulled over and turned it off. i waited a few minutes and restarted the vehicle. it seemed fine so i drove it home. that evening my husband came home and started it to see what the issue was and it sputtered and shimmied again. took the car to dealership on friday (5/24) so they could diagnose it. i was informed that it was the coils and the pcm had to be replaced i am still without my car because ford has yet to ship the part. it is my understanding that the pcm is on sales hold. it is now june 11th. this is not the first time my pcm was replaced. this is getting to be a costly situation and i need to know what ford is going to do about this. they know there is a problem that effects the fusion, taurus, edge, lincoln zephyr and mk and mkx, mercury milan and sable.
Reported in: PLAINFIELD NJ || Crash: N || VIN #: 3MEHM08137R
FUEL/PROPULSION SYSTEM
incident occurred as driver of mercury milan 2007 awd premier vehicle was driving on the highway at a speed of around 50-45mph. the car began to shudder and vibrate. vehicle dash lights and engine cut out completely in the middle of driving, driver managed to make it safely to the side of the road. car was towed to nearby auto service facility. upon inspection the pcm module was found to be defective. the pcm module shorted out all 6 ignition coils and dumped fuel into the cone of one catalytic converter stopping it from working. further investigation showed that the pcm module is a documented problem for a variety of makes and models of ford/mercury cars. the pcm module was also on backorder from multiple locations. the mechanic also made extensive inquiries about the current pcm module and the backordered pcm (with new drivers and programming). the mechanic was informed that placing the old pcm in the car would result in similar electrical components being compromised because of the faulty version of the pcm. total bill resulted in $3600, gross safety hazard for the car shutting down on a busy highway. it is my hope that ford begins to evaluate this as an issue and push it to the recall list before someone gets seriously hurt. lastly, the back ordered part meant the car was not available to drive for over a month.
Reported in: RESTON VA || Crash: N || VIN #:
ENGINE
incident occurred as driver of mercury milan 2007 awd premier vehicle was driving on the highway at a speed of around 50-45mph. the car began to shudder and vibrate. vehicle dash lights and engine cut out completely in the middle of driving, driver managed to make it safely to the side of the road. car was towed to nearby auto service facility. upon inspection the pcm module was found to be defective. the pcm module shorted out all 6 ignition coils and dumped fuel into the cone of one catalytic converter stopping it from working. further investigation showed that the pcm module is a documented problem for a variety of makes and models of ford/mercury cars. the pcm module was also on backorder from multiple locations. the mechanic also made extensive inquiries about the current pcm module and the backordered pcm (with new drivers and programming). the mechanic was informed that placing the old pcm in the car would result in similar electrical components being compromised because of the faulty version of the pcm. total bill resulted in $3600, gross safety hazard for the car shutting down on a busy highway. it is my hope that ford begins to evaluate this as an issue and push it to the recall list before someone gets seriously hurt. lastly, the back ordered part meant the car was not available to drive for over a month.
Reported in: RESTON VA || Crash: N || VIN #:
ELECTRICAL SYSTEM
incident occurred as driver of mercury milan 2007 awd premier vehicle was driving on the highway at a speed of around 50-45mph. the car began to shudder and vibrate. vehicle dash lights and engine cut out completely in the middle of driving, driver managed to make it safely to the side of the road. car was towed to nearby auto service facility. upon inspection the pcm module was found to be defective. the pcm module shorted out all 6 ignition coils and dumped fuel into the cone of one catalytic converter stopping it from working. further investigation showed that the pcm module is a documented problem for a variety of makes and models of ford/mercury cars. the pcm module was also on backorder from multiple locations. the mechanic also made extensive inquiries about the current pcm module and the backordered pcm (with new drivers and programming). the mechanic was informed that placing the old pcm in the car would result in similar electrical components being compromised because of the faulty version of the pcm. total bill resulted in $3600, gross safety hazard for the car shutting down on a busy highway. it is my hope that ford begins to evaluate this as an issue and push it to the recall list before someone gets seriously hurt. lastly, the back ordered part meant the car was not available to drive for over a month.
Reported in: RESTON VA || Crash: N || VIN #:
ELECTRICAL SYSTEM
i won a 2007 mercury milan with a 3.0l dohc motor. i was turning onto the road i live on, started to accelerate, and it started spitting and sputtering. it felt like it was running on only a few cylinders. we had the computer scanned, and replaced the two coils that it claimed were the issue. drove it down the road, and it still did the same thing. we then took it to a local automotive electrician, who told us that one of the coils we didn't replace (which never showed up as bad) melted so badly, and shorted out the pcm. he replaced a few more coils, the pcm, had the computer flashed/reprogrammed. i've read all over the internet that this has happened several times with this same motor, and i'm wondering why ford/mercury have not bothered to issue a recall.
Reported in: ALLIANCE OH || Crash: N || VIN #:
VEHICLE SPEED CONTROL
prior to the incident described the car was acting perfectly fine and had never died or been difficult to start. on the morning of sept 23rd i got in the car i started it and it died immediately. i started the car again and drove for approximately 1 block and it died again. i restarted it and it drove a couple more blocks and when i stopped at a stop sign it died again. after this the car would start but would shut off as soon as i put the car in gear. every time the car died the check charging system light would come on. the car was towed to the local ford dealer. the dealership ran the computer which indicated the electrical throttle body was bad. when the dealership removed the faulty throttle body they could not find any damage that would cause it to go bad. they explained that it must be a faulty part. when the throttle body was replaced a code indicated that the mass air flow sensor was also bad. the dealership could not find damage on the sensor either and explained that the throttle body going out blew the sensor.
Reported in: KNOB NOSTER MO || Crash: N || VIN #: 3MEHM07Z17R
ENGINE
prior to the incident described the car was acting perfectly fine and had never died or been difficult to start. on the morning of sept 23rd i got in the car i started it and it died immediately. i started the car again and drove for approximately 1 block and it died again. i restarted it and it drove a couple more blocks and when i stopped at a stop sign it died again. after this the car would start but would shut off as soon as i put the car in gear. every time the car died the check charging system light would come on. the car was towed to the local ford dealer. the dealership ran the computer which indicated the electrical throttle body was bad. when the dealership removed the faulty throttle body they could not find any damage that would cause it to go bad. they explained that it must be a faulty part. when the throttle body was replaced a code indicated that the mass air flow sensor was also bad. the dealership could not find damage on the sensor either and explained that the throttle body going out blew the sensor.
Reported in: KNOB NOSTER MO || Crash: N || VIN #: 3MEHM07Z17R
POWER TRAIN
while first driving my car from a standstill, i noticed the "wrench idiot light" on. the car seemed to buck as it went through it's gears. also, the speedometer registered "0" at this time. upon entering the highway, the car would not go into what i think is 4th gear. several times, the car lurched forward and then throttled back to a low rpm, before responding to the gas pedal. eventually, i could run at 55 mph @ 3000 rpm's, but it wouldn't shift any further, even when i went faster. at this time, the speedometer needle finally registered my true speed. a couple of times, the rpm's suddenly shot-up and then the engine throttled back. however, the car felt like it should have gone into it's final forward gear but couldn't. on local roads. it shifts extremely hard into it's gears. the whole time, the car's "wrench" light was on.
Reported in: FORDS NJ || Crash: N || VIN #: 3MEHM08Z87R
FUEL SYSTEM, GASOLINE
while first driving my car from a standstill, i noticed the "wrench idiot light" on. the car seemed to buck as it went through it's gears. also, the speedometer registered "0" at this time. upon entering the highway, the car would not go into what i think is 4th gear. several times, the car lurched forward and then throttled back to a low rpm, before responding to the gas pedal. eventually, i could run at 55 mph @ 3000 rpm's, but it wouldn't shift any further, even when i went faster. at this time, the speedometer needle finally registered my true speed. a couple of times, the rpm's suddenly shot-up and then the engine throttled back. however, the car felt like it should have gone into it's final forward gear but couldn't. on local roads. it shifts extremely hard into it's gears. the whole time, the car's "wrench" light was on.
Reported in: FORDS NJ || Crash: N || VIN #: 3MEHM08Z87R
ENGINE
while first driving my car from a standstill, i noticed the "wrench idiot light" on. the car seemed to buck as it went through it's gears. also, the speedometer registered "0" at this time. upon entering the highway, the car would not go into what i think is 4th gear. several times, the car lurched forward and then throttled back to a low rpm, before responding to the gas pedal. eventually, i could run at 55 mph @ 3000 rpm's, but it wouldn't shift any further, even when i went faster. at this time, the speedometer needle finally registered my true speed. a couple of times, the rpm's suddenly shot-up and then the engine throttled back. however, the car felt like it should have gone into it's final forward gear but couldn't. on local roads. it shifts extremely hard into it's gears. the whole time, the car's "wrench" light was on.
Reported in: FORDS NJ || Crash: N || VIN #: 3MEHM08Z87R
SERVICE BRAKES
my daughter had two episodes where when the abs brakes were activated she then would experienced a soft pedal for brakes. the first episode was on a dirt road and the second episode was on ice. my husband met her at the second episode site and sure enough the brake pedal went to the floor. my husband turned the car off and when the car restarted the brakes worked fine. we took the car to the romeo ford to be serviced but they could reproduce the problem. we were forced for obvious reasons to replace both parts of the abs brakes. my husband spent hours investigating this issue and found other owners with similar stories. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Reported in: BRUCE MI || Crash: N || VIN #: 3MEHM07ZX7R
POWER TRAIN
my car suddenly lost power and the wrench light came on, at the stop sign i shut the car off and restarted and it was gone. this happened intermittently until recently the car shutters and dies in rush hour traffic when you slow or come to a stop. it also loses power and accellerates very slowly. now the wrench light is always on and the car surges when driving. i understand others are having trouble with this very issue. all my milage is highway miles as i drive 160 miles round trip per day. the throttle bodys are very expensive and a definate safety hazard as the trouble just kicks in at any given time and the sudden loss of power occuring during bumper to bumper is a safety concern. i have maintained my car and tried to keep it like new. i think the issue needs to be addressed and the throttle bodys need to be recalled.
Reported in: WAUKEE IA || Crash: N || VIN #: 3MEHM08Z17R
VEHICLE SPEED CONTROL
tl* the contact owns a 2007 mercury milan. the contact stated while driving approximately 25 mph, the vehicle suddenly lost acceleration power as the wrench warning light illuminated. the vehicle was towed to a dealer where it was diagnosed that the throttle body needed to be replaced and was repaired. on another occasion, the contact stated while driving approximately 35 mph, the vehicle began to jerk and suddenly lost acceleration power without warning. the vehicle was taken to a dealer where it was diagnosed that the power train needed to be replaced and was repaired. the manufacturer was not notified of the failure. the vehicle was repaired. the approximate failure mileage was 96,811. the current mileage was 103,000.
Reported in: MCMURRAY PA || Crash: N || VIN #: 3MEHM07Z07R
FUEL SYSTEM, GASOLINE
2007 mercury milan came to a complete stop on a 2 lane highway, at a speed of approximately 55 mph in the left hand lane with heavy traffic, no indication of problem to try and even pull over. towed to garage, was unable to fix. they towed it to a ford dealership, coils, spark plugs, throttle body and pcm replaced, still would not run. towed back to original garage. did a smoke test on catalytic converter and stated 1 has to be replaced (will not pass inspection) but because of the number of "misfires" they strongly recommend replacing all three. after some searching i have found that this is a problem that ford has not only known about, but stated that they were cooperating fully with the government, however , there was never a recall. i have placed a complaint with nhtsa. i requested a quote to trade the car in, but because of it's present situation they offered me $3400.00, kelly blue book value is $7000.00, i still owe $3700.00 on this vehicle, still have to have catalytic converters replaced and just hope that it runs, and do not even at this time know the amount of repairs this far. i contacted ford headquarter and they response was first to have it towed again to the ford dealer. but when i questioned why i would need to pay yet another towing fee, she abruptly stated . "there is nothing we can do because you didn't have it initially diagnosed by ford. this car poses a potential life and death situation for the consumer.
Reported in: EAST FALLOWFIELD PA || Crash: N || VIN #: 3MEHM08127R
VEHICLE SPEED CONTROL
2007 mercury milan came to a complete stop on a 2 lane highway, at a speed of approximately 55 mph in the left hand lane with heavy traffic, no indication of problem to try and even pull over. towed to garage, was unable to fix. they towed it to a ford dealership, coils, spark plugs, throttle body and pcm replaced, still would not run. towed back to original garage. did a smoke test on catalytic converter and stated 1 has to be replaced (will not pass inspection) but because of the number of "misfires" they strongly recommend replacing all three. after some searching i have found that this is a problem that ford has not only known about, but stated that they were cooperating fully with the government, however , there was never a recall. i have placed a complaint with nhtsa. i requested a quote to trade the car in, but because of it's present situation they offered me $3400.00, kelly blue book value is $7000.00, i still owe $3700.00 on this vehicle, still have to have catalytic converters replaced and just hope that it runs, and do not even at this time know the amount of repairs this far. i contacted ford headquarter and they response was first to have it towed again to the ford dealer. but when i questioned why i would need to pay yet another towing fee, she abruptly stated . "there is nothing we can do because you didn't have it initially diagnosed by ford. this car poses a potential life and death situation for the consumer.
Reported in: EAST FALLOWFIELD PA || Crash: N || VIN #: 3MEHM08127R
POWER TRAIN
tl* the contact owns a 2007 mercury milan. the contact stated that while traveling approximately 55 mph, the vehicle suddenly stalled. the vehicle was towed to the dealer where the contact was advised that the spark plugs, the throttle body and the power train control module (pcm) were replaced. the failure was not corrected. the manufacturer was notified of the failure. the failure mileage was 85,000.
Reported in: EAST FALLOWFIELD PA || Crash: N || VIN #: 3MEHM08127R
VEHICLE SPEED CONTROL
tl* the contact owns a 2007 mercury milan. the contact stated that while traveling approximately 55 mph, the vehicle suddenly stalled. the vehicle was towed to the dealer where the contact was advised that the spark plugs, the throttle body and the power train control module (pcm) were replaced. the failure was not corrected. the manufacturer was notified of the failure. the failure mileage was 85,000.
Reported in: EAST FALLOWFIELD PA || Crash: N || VIN #: 3MEHM08127R
ELECTRICAL SYSTEM
tl* the contact owns a 2007 mercury milan. the contact stated while traveling approximately 35 mph, the vehicle began to lunge forward without warning. the vehicle was taken to a private mechanic who diagnosed that six ignition coils, six spark plugs, and the dc computer needed to be replaced. the manufacturer was not notified of the failure. the vehicle was repaired but did not rectify the failure. the approximate failure and current mileage was 33,000. updated 6/10/14 ma updated 08/20/14
Reported in: SOUTH PASEDENA FL || Crash: N || VIN #: 3MEHM08127R
ENGINE
tl* the contact owns a 2007 mercury milan. the contact stated while traveling approximately 35 mph, the vehicle began to lunge forward without warning. the vehicle was taken to a private mechanic who diagnosed that six ignition coils, six spark plugs, and the dc computer needed to be replaced. the manufacturer was not notified of the failure. the vehicle was repaired but did not rectify the failure. the approximate failure and current mileage was 33,000. updated 6/10/14 ma updated 08/20/14
Reported in: SOUTH PASEDENA FL || Crash: N || VIN #: 3MEHM08127R
ENGINE
tl* the contact owns a 2007 mercury milan. the contact stated that while driving 50 mph, the vehicle stalled as the check engine warning light illuminated. the vehicle was taken to an independent mechanic. the technician diagnosed that the catalytic converter sensor needed to be replaced. the manufacturer was not made aware of the failure. the vehicle was not repaired. the failure mileage was 32,000 and the current mileage was 97,000.
Reported in: ARLINGTON TX || Crash: N || VIN #: 3MEHM07Z47R
UNKNOWN OR OTHER
battery died in my 2007 mercury milan. after replacing the battery the throttle body malfunctioned. car would not accelerate and check engine light is on.
Reported in: LITHONIA GA || Crash: N || VIN #: 3MEHM07Z57R
ELECTRICAL SYSTEM
incident occurred on 7/12/2014 while driving 2007 milan premier at approximately 50-55 mph in process of negotiating an interchange of two interstate highways . the car began to shudder and vibrate violently. vehicle dash lights came on, there was a loss of power steering, the engine cut out completely and the steering locked up in the middle of driving. driver, driver managed to get the car to the side of the road, but only after a near miss by 2-3 tractor trailers. the car was towed to an independent mechanic for evaluation. there were no prior indications of issues, and car had undergone a 90,000 mile evaluation at an authorized ford dealer 7/2/2014, about 10mday prior to the incident. the independent mechanic is stating that the ignition coils burned/cracked and that a new computer, plugs and coils would be required. he also stated that ford is aware of this problem an has been extending the pcm (computer) warranty to 80,000 miles. found out that the ignition coils had completely burned up, which i was told by the mechanic that this is very unusual. although we will be out over $3,000 we are lucky that our kids were not splattered on the grille of a tractor trailer. articles researched and technicians contacted thus far seem to contradict that this is a rare occurrence
Reported in: ST LOUIS MO || Crash: N || VIN #: 3MENM08197R
ENGINE
tl* the contact owns a 2007 mercury milan. the contact stated that the wires connected to the spark plugs overheated and transmitted an incorrect code to the vehicle processor. the dealer repaired the vehicle and the manufacturer was notified. the failure mileage was 82,344.
Reported in: PHEONIXVILLE PA || Crash: N || VIN #: 3MEHM08157R
SERVICE BRAKES
while driving down the street if i hit a bump or pot hole while pressing the brakes the brake pedal goes to the floor but does not return to normal position. the car will come to a stop and the brakes will engage to stop the care but the pedal goes to the floor before it will stop. the first time it happened the pedal returned to the position a few hours later. after multiple times of turning the car on and off. the second time it happened i took it into the car dealership. they did get the car to duplicate the problem but said that they couldn't find a problem with my brakes. the dealership contacted ford and was told that they have never heard of that problem and it may just be a characteristic of my car. i also contacted ford myself and they told me they have nothing on record for a problem like that and to take it to another dealership and have them look at it. ford customer care kept telling me that my car was no longer under warranty. it has since happened a couple more times but now the pedal is not returning to normal position it is going to the floor before the car stops. i know my car is no longer under warranty i just want to get the problem fixed. i can not believe that this is a characteristic of my car that i have owned for 5 years and never had this problem before this.
Reported in: STERLING HEIGHTS MI || Crash: N || VIN #: 3MEHM081X7R