Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Cabot Coach Builders Inc Dba Royale
Safety Issue:
Cabot Coach Builders, Inc DBA Royale (Royale Limousine) is recalling certain 2015-2017 Mercedes Sprinter-based mini coaches equipped with Freedman GO-ES Foldaway Seats, part numbers 437052OLHIFOLD and 43705PFOLDSS. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Mar 28, 2019
Consumer Complaints
7 ComplaintsCabot Coach Builders Inc-dba Royale Limo
Defect Description:
AIR BAGS
Potential Consequences:
Traveling on I-80 in Western Nebraska and SRS and Airbag systems failed. I immediately pulled over and checked connectivity of seatbelt wiring harness. No connection problems on the factory swivel seat were located or noted. I called Mercedes of Loveland and described the problem and the first thing [XXX] the Service Manager asked or accused me of was removing the seat. The seat was removed within the first 60 days of ownership and under 1,000 miles and absolutely no issues up to this point. Mercedes of Loveland takes this VERY seriously because the soonest they could get this safety failure into their service facility was June 13th 2023. I explained that this is my only vehicle that I use it for my livelihood and he told me that they were busy. Please help me out on this. I paid $6,500 for a 7 year 170,000 mile warranty expecting not to be treated like this with something this serious. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
Traveling on I-80 in Western Nebraska and SRS and Airbag systems failed. I immediately pulled over and checked connectivity of seatbelt wiring harness. No connection problems on the factory swivel seat were located or noted. I called Mercedes of Loveland and described the problem and the first thing [XXX] the Service Manager asked or accused me of was removing the seat. The seat was removed within the first 60 days of ownership and under 1,000 miles and absolutely no issues up to this point. Mercedes of Loveland takes this VERY seriously because the soonest they could get this safety failure into their service facility was June 13th 2023. I explained that this is my only vehicle that I use it for my livelihood and he told me that they were busy. Please help me out on this. I paid $6,500 for a 7 year 170,000 mile warranty expecting not to be treated like this with something this serious. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
Traveling on I-80 in Western Nebraska and SRS and Airbag systems failed. I immediately pulled over and checked connectivity of seatbelt wiring harness. No connection problems on the factory swivel seat were located or noted. I called Mercedes of Loveland and described the problem and the first thing [XXX] the Service Manager asked or accused me of was removing the seat. The seat was removed within the first 60 days of ownership and under 1,000 miles and absolutely no issues up to this point. Mercedes of Loveland takes this VERY seriously because the soonest they could get this safety failure into their service facility was June 13th 2023. I explained that this is my only vehicle that I use it for my livelihood and he told me that they were busy. Please help me out on this. I paid $6,500 for a 7 year 170,000 mile warranty expecting not to be treated like this with something this serious. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11515003
Recall Date: Apr 2, 2023
Cabot Coach Builders Inc-dba Royale Limo
Defect Description:
SEAT BELTS
Potential Consequences:
Traveling on I-80 in Western Nebraska and SRS and Airbag systems failed. I immediately pulled over and checked connectivity of seatbelt wiring harness. No connection problems on the factory swivel seat were located or noted. I called Mercedes of Loveland and described the problem and the first thing [XXX] the Service Manager asked or accused me of was removing the seat. The seat was removed within the first 60 days of ownership and under 1,000 miles and absolutely no issues up to this point. Mercedes of Loveland takes this VERY seriously because the soonest they could get this safety failure into their service facility was June 13th 2023. I explained that this is my only vehicle that I use it for my livelihood and he told me that they were busy. Please help me out on this. I paid $6,500 for a 7 year 170,000 mile warranty expecting not to be treated like this with something this serious. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
Traveling on I-80 in Western Nebraska and SRS and Airbag systems failed. I immediately pulled over and checked connectivity of seatbelt wiring harness. No connection problems on the factory swivel seat were located or noted. I called Mercedes of Loveland and described the problem and the first thing [XXX] the Service Manager asked or accused me of was removing the seat. The seat was removed within the first 60 days of ownership and under 1,000 miles and absolutely no issues up to this point. Mercedes of Loveland takes this VERY seriously because the soonest they could get this safety failure into their service facility was June 13th 2023. I explained that this is my only vehicle that I use it for my livelihood and he told me that they were busy. Please help me out on this. I paid $6,500 for a 7 year 170,000 mile warranty expecting not to be treated like this with something this serious. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
Traveling on I-80 in Western Nebraska and SRS and Airbag systems failed. I immediately pulled over and checked connectivity of seatbelt wiring harness. No connection problems on the factory swivel seat were located or noted. I called Mercedes of Loveland and described the problem and the first thing [XXX] the Service Manager asked or accused me of was removing the seat. The seat was removed within the first 60 days of ownership and under 1,000 miles and absolutely no issues up to this point. Mercedes of Loveland takes this VERY seriously because the soonest they could get this safety failure into their service facility was June 13th 2023. I explained that this is my only vehicle that I use it for my livelihood and he told me that they were busy. Please help me out on this. I paid $6,500 for a 7 year 170,000 mile warranty expecting not to be treated like this with something this serious. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11515003
Recall Date: Apr 2, 2023
Cabot Coach Builders Inc-dba Royale Limo
Defect Description:
TRAILER HITCHES
Potential Consequences:
The contact owns a 2018 Tiffin Wayfarer constructed on a 2017 Mercedes-Benz Sprinter 3500 chassis. The contact received notification of NHTSA Campaign Number: 21V610000 (Trailer Hitches) and the vehicle was taken to the dealer for recall repair however, 3-weeks later the vehicle remained at the dealer. The contact was informed that parts to do the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time to for the recall repair. The manufacturer was made aware of the issue through a voicemail message. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2018 Tiffin Wayfarer constructed on a 2017 Mercedes-Benz Sprinter 3500 chassis. The contact received notification of NHTSA Campaign Number: 21V610000 (Trailer Hitches) and the vehicle was taken to the dealer for recall repair however, 3-weeks later the vehicle remained at the dealer. The contact was informed that parts to do the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time to for the recall repair. The manufacturer was made aware of the issue through a voicemail message. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2018 Tiffin Wayfarer constructed on a 2017 Mercedes-Benz Sprinter 3500 chassis. The contact received notification of NHTSA Campaign Number: 21V610000 (Trailer Hitches) and the vehicle was taken to the dealer for recall repair however, 3-weeks later the vehicle remained at the dealer. The contact was informed that parts to do the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time to for the recall repair. The manufacturer was made aware of the issue through a voicemail message. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11483477
Recall Date: Sep 8, 2022
Cabot Coach Builders Inc-dba Royale Limo
Defect Description:
WHEELS
Potential Consequences:
My tire pressure monitoring system showed a low tire. I looked and found no nails or other items in the tire. I changed to my spare and took the tire to the tire dealer. He found a crack in the rim near the valve stem - started at the hole. This happened in March of this year. On a recent trip, the same thing happened on another rim. The crack this time was also near the valve stem hole. The crack this time went the direction of the circumference of the rim for about 1". The Les Schwab dealer said he has seen this several times on other vehicles. Neither wheel/rim would hold air pressure. If the crack had been worse, I could have had a wheel/rim failure and possibly crash. I also was on remote roads in Idaho and could have been stranded if the spare wheel would have cracked.
Corrective Action:
My tire pressure monitoring system showed a low tire. I looked and found no nails or other items in the tire. I changed to my spare and took the tire to the tire dealer. He found a crack in the rim near the valve stem - started at the hole. This happened in March of this year. On a recent trip, the same thing happened on another rim. The crack this time was also near the valve stem hole. The crack this time went the direction of the circumference of the rim for about 1". The Les Schwab dealer said he has seen this several times on other vehicles. Neither wheel/rim would hold air pressure. If the crack had been worse, I could have had a wheel/rim failure and possibly crash. I also was on remote roads in Idaho and could have been stranded if the spare wheel would have cracked.
Additional Notes:
My tire pressure monitoring system showed a low tire. I looked and found no nails or other items in the tire. I changed to my spare and took the tire to the tire dealer. He found a crack in the rim near the valve stem - started at the hole. This happened in March of this year. On a recent trip, the same thing happened on another rim. The crack this time was also near the valve stem hole. The crack this time went the direction of the circumference of the rim for about 1". The Les Schwab dealer said he has seen this several times on other vehicles. Neither wheel/rim would hold air pressure. If the crack had been worse, I could have had a wheel/rim failure and possibly crash. I also was on remote roads in Idaho and could have been stranded if the spare wheel would have cracked.
Mfg Campaign: 11435202
Recall Date: Oct 2, 2021
Cabot Coach Builders Inc-dba Royale Limo
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ SPRINTER. THE CONTACT STATED WHILE DRIVING 35 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT COASTED THE VEHICLE INTO A NEARBY PARKING LOT. THE CONTACT STATED HE NOTICED A FUEL LEAK UNDER THE VEHICLE. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO THE LOCAL DEALER, MERCEDES-BENZ OF LYNNWOOD (17800 HWY 99, LYNNWOOD, WA 98037, (425) 375-0802) WHERE IT WAS DIAGNOSED WITH NEEDING A SPRING CLAMP TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 10,590. *LN*JB
Corrective Action:
TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ SPRINTER. THE CONTACT STATED WHILE DRIVING 35 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT COASTED THE VEHICLE INTO A NEARBY PARKING LOT. THE CONTACT STATED HE NOTICED A FUEL LEAK UNDER THE VEHICLE. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO THE LOCAL DEALER, MERCEDES-BENZ OF LYNNWOOD (17800 HWY 99, LYNNWOOD, WA 98037, (425) 375-0802) WHERE IT WAS DIAGNOSED WITH NEEDING A SPRING CLAMP TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 10,590. *LN*JB
Additional Notes:
TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ SPRINTER. THE CONTACT STATED WHILE DRIVING 35 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT COASTED THE VEHICLE INTO A NEARBY PARKING LOT. THE CONTACT STATED HE NOTICED A FUEL LEAK UNDER THE VEHICLE. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO THE LOCAL DEALER, MERCEDES-BENZ OF LYNNWOOD (17800 HWY 99, LYNNWOOD, WA 98037, (425) 375-0802) WHERE IT WAS DIAGNOSED WITH NEEDING A SPRING CLAMP TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 10,590. *LN*JB
Mfg Campaign: 11375063
Recall Date: Nov 17, 2020
Cabot Coach Builders Inc-dba Royale Limo
Defect Description:
AIR BAGS
Potential Consequences:
TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ SPRINTER. THE CONTACT RECEIVED NOTIFICATION OF AN UNKNOWN NHTSA CAMPAIGN NUMBER REGARDING THE AIR BAGS. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. GERZENZY'S RV WORLD (940 LAKELAND PARK CENTER DR, LAKELAND, FL 33809, (863) 694-0320) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. *BF CONSUMER STATED NO LONGER HAVE THE VEHICLE TRADED IT IN! NO VIN PROVIDED. *JB
Corrective Action:
TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ SPRINTER. THE CONTACT RECEIVED NOTIFICATION OF AN UNKNOWN NHTSA CAMPAIGN NUMBER REGARDING THE AIR BAGS. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. GERZENZY'S RV WORLD (940 LAKELAND PARK CENTER DR, LAKELAND, FL 33809, (863) 694-0320) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. *BF CONSUMER STATED NO LONGER HAVE THE VEHICLE TRADED IT IN! NO VIN PROVIDED. *JB
Additional Notes:
TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ SPRINTER. THE CONTACT RECEIVED NOTIFICATION OF AN UNKNOWN NHTSA CAMPAIGN NUMBER REGARDING THE AIR BAGS. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. GERZENZY'S RV WORLD (940 LAKELAND PARK CENTER DR, LAKELAND, FL 33809, (863) 694-0320) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. *BF CONSUMER STATED NO LONGER HAVE THE VEHICLE TRADED IT IN! NO VIN PROVIDED. *JB
Mfg Campaign: 11240833
Recall Date: Jul 31, 2019
Cabot Coach Builders Inc-dba Royale Limo
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ SPRINTER. WHILE DRIVING VARIOUS SPEEDS, THE SLIDER ENGAGED AND OPENED WITHOUT WARNING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE MANUFACTURER SENT AN INDEPENDENT MECHANIC TO DIAGNOSE AND REPAIR THE CONTROL MODULE AND THE SLIDE OUT SWITCH, BUT THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED A SECOND TIME. THE MANUFACTURER INFORMED THE CONTACT THAT DUE TO THE HIGH HEAT CLIMATE SHE LIVED IN, THE FAILURE WOULD RECUR. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 68,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ SPRINTER. WHILE DRIVING VARIOUS SPEEDS, THE SLIDER ENGAGED AND OPENED WITHOUT WARNING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE MANUFACTURER SENT AN INDEPENDENT MECHANIC TO DIAGNOSE AND REPAIR THE CONTROL MODULE AND THE SLIDE OUT SWITCH, BUT THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED A SECOND TIME. THE MANUFACTURER INFORMED THE CONTACT THAT DUE TO THE HIGH HEAT CLIMATE SHE LIVED IN, THE FAILURE WOULD RECUR. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 68,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ SPRINTER. WHILE DRIVING VARIOUS SPEEDS, THE SLIDER ENGAGED AND OPENED WITHOUT WARNING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE MANUFACTURER SENT AN INDEPENDENT MECHANIC TO DIAGNOSE AND REPAIR THE CONTROL MODULE AND THE SLIDE OUT SWITCH, BUT THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED A SECOND TIME. THE MANUFACTURER INFORMED THE CONTACT THAT DUE TO THE HIGH HEAT CLIMATE SHE LIVED IN, THE FAILURE WOULD RECUR. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 68,000.
Mfg Campaign: 11209282
Recall Date: May 22, 2019
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