Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Cabot Coach Builders Inc Dba Royale
Safety Issue:
Cabot Coach Builders, Inc DBA Royale (Royale Limousine) is recalling certain 2015-2017 Mercedes Sprinter-based mini coaches equipped with Freedman GO-ES Foldaway Seats, part numbers 437052OLHIFOLD and 43705PFOLDSS. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Mar 28, 2019
Consumer Complaints
11 ComplaintsCabot Coach Builders Inc-dba Royale Limo
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The integrated "safety cage" in the front of the vehicle, as designed by Mercedes Benz has completely rusted through over the past few years. The rusting was from within the hollow members that comprised the "safety cage". It is impossible to notice until the metal has rusted through the topcoat of paint. At this point the front of the vehicle is compromised and would not provide any resistance or correct deformation in the event of a collision or rollover. It is also impossible to discover if there are any other rust related structural faults. The rust extends over the entire front windshield clip. The vehicle has spent 99% of its life in Southern California away from the coast.
Corrective Action:
The integrated "safety cage" in the front of the vehicle, as designed by Mercedes Benz has completely rusted through over the past few years. The rusting was from within the hollow members that comprised the "safety cage". It is impossible to notice until the metal has rusted through the topcoat of paint. At this point the front of the vehicle is compromised and would not provide any resistance or correct deformation in the event of a collision or rollover. It is also impossible to discover if there are any other rust related structural faults. The rust extends over the entire front windshield clip. The vehicle has spent 99% of its life in Southern California away from the coast.
Additional Notes:
The integrated "safety cage" in the front of the vehicle, as designed by Mercedes Benz has completely rusted through over the past few years. The rusting was from within the hollow members that comprised the "safety cage". It is impossible to notice until the metal has rusted through the topcoat of paint. At this point the front of the vehicle is compromised and would not provide any resistance or correct deformation in the event of a collision or rollover. It is also impossible to discover if there are any other rust related structural faults. The rust extends over the entire front windshield clip. The vehicle has spent 99% of its life in Southern California away from the coast.
Mfg Campaign: 11531659
Recall Date: Jul 11, 2023
Cabot Coach Builders Inc-dba Royale Limo
Defect Description:
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
Potential Consequences:
2016 COACHMAN PRISM ELITE. CONSUMER WRITES SEEKING REIMBURSEMENT FOR THE COST OF REPLACING THE WINDOW.
Corrective Action:
2016 COACHMAN PRISM ELITE. CONSUMER WRITES SEEKING REIMBURSEMENT FOR THE COST OF REPLACING THE WINDOW.
Additional Notes:
2016 COACHMAN PRISM ELITE. CONSUMER WRITES SEEKING REIMBURSEMENT FOR THE COST OF REPLACING THE WINDOW.
Mfg Campaign: 11490736
Recall Date: Oct 25, 2022
Cabot Coach Builders Inc-dba Royale Limo
Defect Description:
ELECTRICAL SYSTEM:ADAS:BLINDSPOT:SENSORS
Potential Consequences:
2016 MERCEDES BENZ SPRINTER. CONSUMER WRITES IN REGARDS TO NHTSA SAFETY RECALL 21V-042. CONSUMER WOULD LIKE TO KNOW WHEN PARTS WILL BE AVAILABLE TO PERFORM SAFETY RECALL.
Corrective Action:
2016 MERCEDES BENZ SPRINTER. CONSUMER WRITES IN REGARDS TO NHTSA SAFETY RECALL 21V-042. CONSUMER WOULD LIKE TO KNOW WHEN PARTS WILL BE AVAILABLE TO PERFORM SAFETY RECALL.
Additional Notes:
2016 MERCEDES BENZ SPRINTER. CONSUMER WRITES IN REGARDS TO NHTSA SAFETY RECALL 21V-042. CONSUMER WOULD LIKE TO KNOW WHEN PARTS WILL BE AVAILABLE TO PERFORM SAFETY RECALL.
Mfg Campaign: 11428971
Recall Date: Aug 13, 2021
Cabot Coach Builders Inc-dba Royale Limo
Defect Description:
AIR BAGS
Potential Consequences:
TL* TAKATA RECALL. THE CONTACT OWNS A 2016 MERCEDES-BENZ SPRINTER (W3CL6170). THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V004000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. CROWN EUROCARS (8302 US HWY 19 N, PINELLAS PARK, FL 33781, (888) 856-7631) WAS CONTACTED BY PHONE AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Corrective Action:
TL* TAKATA RECALL. THE CONTACT OWNS A 2016 MERCEDES-BENZ SPRINTER (W3CL6170). THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V004000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. CROWN EUROCARS (8302 US HWY 19 N, PINELLAS PARK, FL 33781, (888) 856-7631) WAS CONTACTED BY PHONE AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Additional Notes:
TL* TAKATA RECALL. THE CONTACT OWNS A 2016 MERCEDES-BENZ SPRINTER (W3CL6170). THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V004000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. CROWN EUROCARS (8302 US HWY 19 N, PINELLAS PARK, FL 33781, (888) 856-7631) WAS CONTACTED BY PHONE AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Mfg Campaign: 11297331
Recall Date: Jan 6, 2020
Cabot Coach Builders Inc-dba Royale Limo
Defect Description:
AIR BAGS
Potential Consequences:
PASSENGER SIDE AIR BAG RECALL HAS NOT BEEN REPLACED AND IT'S ALMOST 1 YEAR SO FAR.
Corrective Action:
PASSENGER SIDE AIR BAG RECALL HAS NOT BEEN REPLACED AND IT'S ALMOST 1 YEAR SO FAR.
Additional Notes:
PASSENGER SIDE AIR BAG RECALL HAS NOT BEEN REPLACED AND IT'S ALMOST 1 YEAR SO FAR.
Mfg Campaign: 11282828
Recall Date: Nov 29, 2019
Cabot Coach Builders Inc-dba Royale Limo
Defect Description:
AIR BAGS
Potential Consequences:
TL* TAKATA RECALL. THE CONTACT OWNS A 2016 MERCEDES-BENZ SPRINTER. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V004000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF WILSONVILLE (25035 SW PARKWAY AVE, WILSONVILLE, OR 97070, (503) 376-8491) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *DT
Corrective Action:
TL* TAKATA RECALL. THE CONTACT OWNS A 2016 MERCEDES-BENZ SPRINTER. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V004000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF WILSONVILLE (25035 SW PARKWAY AVE, WILSONVILLE, OR 97070, (503) 376-8491) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *DT
Additional Notes:
TL* TAKATA RECALL. THE CONTACT OWNS A 2016 MERCEDES-BENZ SPRINTER. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V004000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF WILSONVILLE (25035 SW PARKWAY AVE, WILSONVILLE, OR 97070, (503) 376-8491) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *DT
Mfg Campaign: 11266819
Recall Date: Oct 7, 2019
Cabot Coach Builders Inc-dba Royale Limo
Defect Description:
AIR BAGS
Potential Consequences:
TL* TAKATA RECALL. THE CONTACT OWNS A 2016 MERCEDES-BENZ SPRINTER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V004000 (AIR BAGS). THE CONTACT STATED THAT JAMES MOTOR COMPANY MERCEDES-BENZ (LOCATED AT 2440 RICHMOND RD, LEXINGTON, KY 40502, (859) 268-1150) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE DEALER STATED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Corrective Action:
TL* TAKATA RECALL. THE CONTACT OWNS A 2016 MERCEDES-BENZ SPRINTER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V004000 (AIR BAGS). THE CONTACT STATED THAT JAMES MOTOR COMPANY MERCEDES-BENZ (LOCATED AT 2440 RICHMOND RD, LEXINGTON, KY 40502, (859) 268-1150) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE DEALER STATED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Additional Notes:
TL* TAKATA RECALL. THE CONTACT OWNS A 2016 MERCEDES-BENZ SPRINTER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V004000 (AIR BAGS). THE CONTACT STATED THAT JAMES MOTOR COMPANY MERCEDES-BENZ (LOCATED AT 2440 RICHMOND RD, LEXINGTON, KY 40502, (859) 268-1150) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE DEALER STATED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Mfg Campaign: 11252965
Recall Date: Sep 3, 2019
Cabot Coach Builders Inc-dba Royale Limo
Defect Description:
AIR BAGS
Potential Consequences:
TL* TAKATA RECALL. THE CONTACT OWNS A 2016 MERCEDES-BENZ SPRINTER. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V004000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED BMW FRESNO (7171 N PALM AVE, FRESNO, CA 93650, (559) 447-6700) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Corrective Action:
TL* TAKATA RECALL. THE CONTACT OWNS A 2016 MERCEDES-BENZ SPRINTER. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V004000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED BMW FRESNO (7171 N PALM AVE, FRESNO, CA 93650, (559) 447-6700) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Additional Notes:
TL* TAKATA RECALL. THE CONTACT OWNS A 2016 MERCEDES-BENZ SPRINTER. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V004000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED BMW FRESNO (7171 N PALM AVE, FRESNO, CA 93650, (559) 447-6700) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Mfg Campaign: 11241338
Recall Date: Aug 2, 2019
Cabot Coach Builders Inc-dba Royale Limo
Defect Description:
STEERING
Potential Consequences:
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ SPRINTER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V290000 (STEERING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF DOTHAN (LOCATED AT 2309 ROSS CLARK CIR, DOTHAN, AL 36301, (334) 794-6716) WAS CONTACTED BY PHONE AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ SPRINTER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V290000 (STEERING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF DOTHAN (LOCATED AT 2309 ROSS CLARK CIR, DOTHAN, AL 36301, (334) 794-6716) WAS CONTACTED BY PHONE AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ SPRINTER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V290000 (STEERING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF DOTHAN (LOCATED AT 2309 ROSS CLARK CIR, DOTHAN, AL 36301, (334) 794-6716) WAS CONTACTED BY PHONE AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Mfg Campaign: 11234746
Recall Date: Jul 25, 2019
Cabot Coach Builders Inc-dba Royale Limo
Defect Description:
SEAT BELTS
Potential Consequences:
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ SPRINTER. THE CONTACT STATED THAT THE REAR PASSENGER SEAT BELT DID NOT LATCH. THE CONTACT NOTICED THAT THE RELEASE BUTTON SEIZED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF MEDFORD (3240 CRATER LAKE AVE, MEDFORD, OR 97504, (541) 774-1000) WHERE IT WAS DIAGNOSED THAT THE SEAT BELT LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 73,299.
Corrective Action:
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ SPRINTER. THE CONTACT STATED THAT THE REAR PASSENGER SEAT BELT DID NOT LATCH. THE CONTACT NOTICED THAT THE RELEASE BUTTON SEIZED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF MEDFORD (3240 CRATER LAKE AVE, MEDFORD, OR 97504, (541) 774-1000) WHERE IT WAS DIAGNOSED THAT THE SEAT BELT LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 73,299.
Additional Notes:
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ SPRINTER. THE CONTACT STATED THAT THE REAR PASSENGER SEAT BELT DID NOT LATCH. THE CONTACT NOTICED THAT THE RELEASE BUTTON SEIZED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF MEDFORD (3240 CRATER LAKE AVE, MEDFORD, OR 97504, (541) 774-1000) WHERE IT WAS DIAGNOSED THAT THE SEAT BELT LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 73,299.
Mfg Campaign: 11230098
Recall Date: Jul 8, 2019
Cabot Coach Builders Inc-dba Royale Limo
Defect Description:
AIR BAGS
Potential Consequences:
TAKATA PENDING RECALL: I'M TRYING TO SELL MY 2016 MERCEDES RV AND ALL THE DEALERS I SPOKEN WITH WILL NOT BUY IT WITH A PENDING RECALL FOR PASSENGER SIDE AIRBAG. MERCEDES INFORMED ME THAT YOU CONTROL THE PARTS DISTRIBUTION AND TIMING BY VIN. ANY CHANCE OF GETTING MY VIN ADDED TO THE ACTIVE RECALL LIST?
Corrective Action:
TAKATA PENDING RECALL: I'M TRYING TO SELL MY 2016 MERCEDES RV AND ALL THE DEALERS I SPOKEN WITH WILL NOT BUY IT WITH A PENDING RECALL FOR PASSENGER SIDE AIRBAG. MERCEDES INFORMED ME THAT YOU CONTROL THE PARTS DISTRIBUTION AND TIMING BY VIN. ANY CHANCE OF GETTING MY VIN ADDED TO THE ACTIVE RECALL LIST?
Additional Notes:
TAKATA PENDING RECALL: I'M TRYING TO SELL MY 2016 MERCEDES RV AND ALL THE DEALERS I SPOKEN WITH WILL NOT BUY IT WITH A PENDING RECALL FOR PASSENGER SIDE AIRBAG. MERCEDES INFORMED ME THAT YOU CONTROL THE PARTS DISTRIBUTION AND TIMING BY VIN. ANY CHANCE OF GETTING MY VIN ADDED TO THE ACTIVE RECALL LIST?
Mfg Campaign: 11219195
Recall Date: Jun 11, 2019
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