Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Mercedes-benz Usa, Llc.
Safety Issue:
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 2019120008
Recall Date: Nov 1, 2019
Mercedes-benz Usa, Llc.
Safety Issue:
Mercedes-Benz USA, LLC (MBUSA) is recalling certain model year 2016 SLK300 vehicles manufactured January 19, 2016 to April 19, 2016. In the affected vehicles, improperly manufactured lock nuts may have been used on the rear wheel tie rod connection, and as a result, the rear wheel alignment may change and the rear axle may steer independently.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 2016050008
Recall Date: May 16, 2016
Mercedes-benz Usa, Llc.
Safety Issue:
Mercedes-Benz USA, LLC (MBUSA) is recalling certain model year 2016 SLK300 vehicles manufactured June 2, 2015 to July 14, 2015 and equipped with a nine-speed automatic transmission. The backup power supply for the ignition switch in the affected vehicles may not have been properly connected. As a result, if the vehicle is being driven and there is a loss of power from the main vehicle battery, the transmission cannot be shifted to "Park" nor can the electric parking brake be applied.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Apr 13, 2016
Mercedes-benz Usa, Llc.
Safety Issue:
Mercedes-Benz USA, LLC (Mercedes-Benz) is recalling certain model year 2015 CLA250, CLA250 4Matic, GLA250, GLA250 4Matic, and 2016 SLK300 roadster vehicles manufactured July 17, 2015, to August 31, 2015. The affected vehicles have intake or exhaust camshafts whose welds may fail and possibly cause engine damage.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 2015100006
Recall Date: Oct 16, 2015
Consumer Complaints
1 ComplaintMercedes-benz Usa, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
VAPOR CANISTER FELL OF UNDERSIDE OF VEHICLE. PART NUMBER 171-470-00-59 AT HIGH SPEED THIS HAS THE POTENTIAL TO BE CATASTROPHIC AS THE PART IS LARGER THAN THE UNDERSIDE OF THE VEHICLE AND COULD HAVE PUNCTURED GAS TANK IF TANK IS IN REAR CLOSE TO PART. FORTUNATELY I WAS BACKING OUT OF GARAGE AND I WAS ABLE TO STOP AND LOOK. THE IMAGE OF IT UNDER CAR IS WITH CAR ON AN 8 INCH BLOCK OF WOOD
Corrective Action:
VAPOR CANISTER FELL OF UNDERSIDE OF VEHICLE. PART NUMBER 171-470-00-59 AT HIGH SPEED THIS HAS THE POTENTIAL TO BE CATASTROPHIC AS THE PART IS LARGER THAN THE UNDERSIDE OF THE VEHICLE AND COULD HAVE PUNCTURED GAS TANK IF TANK IS IN REAR CLOSE TO PART. FORTUNATELY I WAS BACKING OUT OF GARAGE AND I WAS ABLE TO STOP AND LOOK. THE IMAGE OF IT UNDER CAR IS WITH CAR ON AN 8 INCH BLOCK OF WOOD
Additional Notes:
VAPOR CANISTER FELL OF UNDERSIDE OF VEHICLE. PART NUMBER 171-470-00-59 AT HIGH SPEED THIS HAS THE POTENTIAL TO BE CATASTROPHIC AS THE PART IS LARGER THAN THE UNDERSIDE OF THE VEHICLE AND COULD HAVE PUNCTURED GAS TANK IF TANK IS IN REAR CLOSE TO PART. FORTUNATELY I WAS BACKING OUT OF GARAGE AND I WAS ABLE TO STOP AND LOOK. THE IMAGE OF IT UNDER CAR IS WITH CAR ON AN 8 INCH BLOCK OF WOOD
Mfg Campaign: 11386274
Recall Date: Jan 3, 2021
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