Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Mercedes-benz Usa, Llc.
Safety Issue:
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 2019120008
Recall Date: Nov 1, 2019
Consumer Complaints
1 ComplaintMercedes-benz Usa, Llc
Defect Description:
TIRES
Potential Consequences:
While driving on expressway alert notification displayed that driver side rear tire pressure was low. These are MOE tires so there is no spar tire and should be able to drive at low speed. Car was bought new and had less than 17,000 miles on the tires. Found nearest exit from expressway and drove slowly to nearby service station. Left driver side tire was flat and would not fill with air at service station. Began slowly driving to my home which was about 5 miles away when had to stop again because of tire noise. Pulled off street and found driver side rear tire was significantly damaged.(see photo) Called tow truck and had car towed about a mile to my home since this incident occurred on a US holiday. Nail found in tire. (see photo). Crack also found in passenger side rear tire. ( see photo)
Corrective Action:
While driving on expressway alert notification displayed that driver side rear tire pressure was low. These are MOE tires so there is no spar tire and should be able to drive at low speed. Car was bought new and had less than 17,000 miles on the tires. Found nearest exit from expressway and drove slowly to nearby service station. Left driver side tire was flat and would not fill with air at service station. Began slowly driving to my home which was about 5 miles away when had to stop again because of tire noise. Pulled off street and found driver side rear tire was significantly damaged.(see photo) Called tow truck and had car towed about a mile to my home since this incident occurred on a US holiday. Nail found in tire. (see photo). Crack also found in passenger side rear tire. ( see photo)
Additional Notes:
While driving on expressway alert notification displayed that driver side rear tire pressure was low. These are MOE tires so there is no spar tire and should be able to drive at low speed. Car was bought new and had less than 17,000 miles on the tires. Found nearest exit from expressway and drove slowly to nearby service station. Left driver side tire was flat and would not fill with air at service station. Began slowly driving to my home which was about 5 miles away when had to stop again because of tire noise. Pulled off street and found driver side rear tire was significantly damaged.(see photo) Called tow truck and had car towed about a mile to my home since this incident occurred on a US holiday. Nail found in tire. (see photo). Crack also found in passenger side rear tire. ( see photo)
Mfg Campaign: 11424029
Recall Date: Jul 9, 2021
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury