Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Mercedes-benz Usa, Llc.
Safety Issue:
Mercedes-Benz USA LLC (Mercedes-Benz) is recalling certain model year 2014 S63 AMG sedans and 2015-2016 S63 AMG 4Matic sedans and coupes manufactured May 14, 2013, to September 18, 2015. In the affected vehicles, due to a software error within the engine control unit, the vehicle may stall when coasting to a stop, such as at a traffic light.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 2015100003
Recall Date: Oct 14, 2015
Consumer Complaints
2 ComplaintsMercedes-benz Usa, Llc
Defect Description:
ENGINE
Potential Consequences:
ISSUE 1. DURING UPSHIFT OR DOWNSHIFT GEARS 3 & 4, THERE IS A JERKING MOVEMENT.NOT A SMOOTH SHIFT LIKE THE OTHER GEARS. I HAVE RESEARCHED VARIOUS BENZ OWNERS BLOGS, I SEE MULTIPLE REPORTS OF PEOPLE COMPLAINING OF SIMILAR ISSUE GOING BACK TO 2008. LETTER TO MBUSA, THEY TELL ME THEY HAVE NOT HEARD OF SUCH A PROBLEM. ISSUE 2. WHEN GOING UP OR DOWN A SHALL INCLINE WITH CLEAR LANE MARKINGS, THE CAR TENDS TO APPLY THE BREAKS, WITH A WARNING SIGN APPEARING ON THE SCREEN INSIDE. COULD THIS BE A POTENTIAL SAFETY ISSUE, SINCE IT BREAKS WITHOUT ANY WARNING HAVE WRITTEN TO MBUSA ABOUT THIS ISSUE AS WELL
Corrective Action:
ISSUE 1. DURING UPSHIFT OR DOWNSHIFT GEARS 3 & 4, THERE IS A JERKING MOVEMENT.NOT A SMOOTH SHIFT LIKE THE OTHER GEARS. I HAVE RESEARCHED VARIOUS BENZ OWNERS BLOGS, I SEE MULTIPLE REPORTS OF PEOPLE COMPLAINING OF SIMILAR ISSUE GOING BACK TO 2008. LETTER TO MBUSA, THEY TELL ME THEY HAVE NOT HEARD OF SUCH A PROBLEM. ISSUE 2. WHEN GOING UP OR DOWN A SHALL INCLINE WITH CLEAR LANE MARKINGS, THE CAR TENDS TO APPLY THE BREAKS, WITH A WARNING SIGN APPEARING ON THE SCREEN INSIDE. COULD THIS BE A POTENTIAL SAFETY ISSUE, SINCE IT BREAKS WITHOUT ANY WARNING HAVE WRITTEN TO MBUSA ABOUT THIS ISSUE AS WELL
Additional Notes:
ISSUE 1. DURING UPSHIFT OR DOWNSHIFT GEARS 3 & 4, THERE IS A JERKING MOVEMENT.NOT A SMOOTH SHIFT LIKE THE OTHER GEARS. I HAVE RESEARCHED VARIOUS BENZ OWNERS BLOGS, I SEE MULTIPLE REPORTS OF PEOPLE COMPLAINING OF SIMILAR ISSUE GOING BACK TO 2008. LETTER TO MBUSA, THEY TELL ME THEY HAVE NOT HEARD OF SUCH A PROBLEM. ISSUE 2. WHEN GOING UP OR DOWN A SHALL INCLINE WITH CLEAR LANE MARKINGS, THE CAR TENDS TO APPLY THE BREAKS, WITH A WARNING SIGN APPEARING ON THE SCREEN INSIDE. COULD THIS BE A POTENTIAL SAFETY ISSUE, SINCE IT BREAKS WITHOUT ANY WARNING HAVE WRITTEN TO MBUSA ABOUT THIS ISSUE AS WELL
Mfg Campaign: 10819146
Recall Date: Jan 9, 2016
Mercedes-benz Usa, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
ISSUE 1. DURING UPSHIFT OR DOWNSHIFT GEARS 3 & 4, THERE IS A JERKING MOVEMENT.NOT A SMOOTH SHIFT LIKE THE OTHER GEARS. I HAVE RESEARCHED VARIOUS BENZ OWNERS BLOGS, I SEE MULTIPLE REPORTS OF PEOPLE COMPLAINING OF SIMILAR ISSUE GOING BACK TO 2008. LETTER TO MBUSA, THEY TELL ME THEY HAVE NOT HEARD OF SUCH A PROBLEM. ISSUE 2. WHEN GOING UP OR DOWN A SHALL INCLINE WITH CLEAR LANE MARKINGS, THE CAR TENDS TO APPLY THE BREAKS, WITH A WARNING SIGN APPEARING ON THE SCREEN INSIDE. COULD THIS BE A POTENTIAL SAFETY ISSUE, SINCE IT BREAKS WITHOUT ANY WARNING HAVE WRITTEN TO MBUSA ABOUT THIS ISSUE AS WELL
Corrective Action:
ISSUE 1. DURING UPSHIFT OR DOWNSHIFT GEARS 3 & 4, THERE IS A JERKING MOVEMENT.NOT A SMOOTH SHIFT LIKE THE OTHER GEARS. I HAVE RESEARCHED VARIOUS BENZ OWNERS BLOGS, I SEE MULTIPLE REPORTS OF PEOPLE COMPLAINING OF SIMILAR ISSUE GOING BACK TO 2008. LETTER TO MBUSA, THEY TELL ME THEY HAVE NOT HEARD OF SUCH A PROBLEM. ISSUE 2. WHEN GOING UP OR DOWN A SHALL INCLINE WITH CLEAR LANE MARKINGS, THE CAR TENDS TO APPLY THE BREAKS, WITH A WARNING SIGN APPEARING ON THE SCREEN INSIDE. COULD THIS BE A POTENTIAL SAFETY ISSUE, SINCE IT BREAKS WITHOUT ANY WARNING HAVE WRITTEN TO MBUSA ABOUT THIS ISSUE AS WELL
Additional Notes:
ISSUE 1. DURING UPSHIFT OR DOWNSHIFT GEARS 3 & 4, THERE IS A JERKING MOVEMENT.NOT A SMOOTH SHIFT LIKE THE OTHER GEARS. I HAVE RESEARCHED VARIOUS BENZ OWNERS BLOGS, I SEE MULTIPLE REPORTS OF PEOPLE COMPLAINING OF SIMILAR ISSUE GOING BACK TO 2008. LETTER TO MBUSA, THEY TELL ME THEY HAVE NOT HEARD OF SUCH A PROBLEM. ISSUE 2. WHEN GOING UP OR DOWN A SHALL INCLINE WITH CLEAR LANE MARKINGS, THE CAR TENDS TO APPLY THE BREAKS, WITH A WARNING SIGN APPEARING ON THE SCREEN INSIDE. COULD THIS BE A POTENTIAL SAFETY ISSUE, SINCE IT BREAKS WITHOUT ANY WARNING HAVE WRITTEN TO MBUSA ABOUT THIS ISSUE AS WELL
Mfg Campaign: 10819146
Recall Date: Jan 9, 2016
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