Complaints & Recalls
Consumer Complaints
11 ComplaintsMercedes-benz Usa, Llc
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
PUTTING THIS CAR INTO PARK WILL NORMALLY AUTOMATICALLY SET THE PARKING BRAKE. EARLIER THAT DAY, IT DID NOT SET THE BRAKE. I ASSUMED I MUST HAVE HIT SOME BUTTON OR SOMETHING ON MY DASH TO CAUSE THAT. BUT THEN ON THE FREEWAY, THE CAR (FOR WANT OF A BETTER TERM) STARTED WIGGLING AND I FOUND IT HARD TO CONTROL IT WITH THE STEERING WHEEL. IT STOPPED DOING THAT FOR A FEW SECONDS, AND THEN IMMEDIATELY HAPPENED AGAIN. AS I STARTED TO CHANGE LANES TO MOVE TOWARD THE RIGHT SIDE OF THE FREEWAY, IT DID IT A THIRD TIME BUT IT WAS WORSE AND I HAD NO CONTROL AT ALL. IT WAS MOVING TOWARD THE RIGHT BUT OUT OF CONTROL AND WENT UP ON AN EMBANKMENT AND THEN BACK DOWN AGAIN. WHEN I LOOKED INTO IT, I REALIZED IT WAS DOING EXACTLY WHAT IS DESCRIBED IN A RECALL FOR THIS MAKE, MODEL AND YEAR WHEN THE ELECTRONIC STABILITY PROGRAM CONTROL GOES BAD. BUT MY VIN IS NOT IN THE SERIES THAT WAS RECALLED. PERHAPS IT IS WORTH LOOKING AS TO WHETHER THE VIN NUMBERS SHOULD BE EXPANDED, ESPECIALLY IF OTHER VEHICLES ARE HAVING THIS PROBLEM. I WAS LUCKY. ALL OTHER CARS MANAGED TO SWERVE OUT OF MY WAY AS I WENT ACROSS THE LANES OF TRAFFIC, BUT I COULD HAVE BEEN KILLED. YOU ASKED IF THERE WAS A POLICE REPORT. I DON'T REMEMBER WHAT THEY TOOK DOWN. BUT THERE WAS CALIF HWY PATROL THERE, A FIRE TRUCK, AND AN AMBULANCE. AND AUTO CLUB HAS THE INFORMATION. *TR
Corrective Action:
PUTTING THIS CAR INTO PARK WILL NORMALLY AUTOMATICALLY SET THE PARKING BRAKE. EARLIER THAT DAY, IT DID NOT SET THE BRAKE. I ASSUMED I MUST HAVE HIT SOME BUTTON OR SOMETHING ON MY DASH TO CAUSE THAT. BUT THEN ON THE FREEWAY, THE CAR (FOR WANT OF A BETTER TERM) STARTED WIGGLING AND I FOUND IT HARD TO CONTROL IT WITH THE STEERING WHEEL. IT STOPPED DOING THAT FOR A FEW SECONDS, AND THEN IMMEDIATELY HAPPENED AGAIN. AS I STARTED TO CHANGE LANES TO MOVE TOWARD THE RIGHT SIDE OF THE FREEWAY, IT DID IT A THIRD TIME BUT IT WAS WORSE AND I HAD NO CONTROL AT ALL. IT WAS MOVING TOWARD THE RIGHT BUT OUT OF CONTROL AND WENT UP ON AN EMBANKMENT AND THEN BACK DOWN AGAIN. WHEN I LOOKED INTO IT, I REALIZED IT WAS DOING EXACTLY WHAT IS DESCRIBED IN A RECALL FOR THIS MAKE, MODEL AND YEAR WHEN THE ELECTRONIC STABILITY PROGRAM CONTROL GOES BAD. BUT MY VIN IS NOT IN THE SERIES THAT WAS RECALLED. PERHAPS IT IS WORTH LOOKING AS TO WHETHER THE VIN NUMBERS SHOULD BE EXPANDED, ESPECIALLY IF OTHER VEHICLES ARE HAVING THIS PROBLEM. I WAS LUCKY. ALL OTHER CARS MANAGED TO SWERVE OUT OF MY WAY AS I WENT ACROSS THE LANES OF TRAFFIC, BUT I COULD HAVE BEEN KILLED. YOU ASKED IF THERE WAS A POLICE REPORT. I DON'T REMEMBER WHAT THEY TOOK DOWN. BUT THERE WAS CALIF HWY PATROL THERE, A FIRE TRUCK, AND AN AMBULANCE. AND AUTO CLUB HAS THE INFORMATION. *TR
Additional Notes:
PUTTING THIS CAR INTO PARK WILL NORMALLY AUTOMATICALLY SET THE PARKING BRAKE. EARLIER THAT DAY, IT DID NOT SET THE BRAKE. I ASSUMED I MUST HAVE HIT SOME BUTTON OR SOMETHING ON MY DASH TO CAUSE THAT. BUT THEN ON THE FREEWAY, THE CAR (FOR WANT OF A BETTER TERM) STARTED WIGGLING AND I FOUND IT HARD TO CONTROL IT WITH THE STEERING WHEEL. IT STOPPED DOING THAT FOR A FEW SECONDS, AND THEN IMMEDIATELY HAPPENED AGAIN. AS I STARTED TO CHANGE LANES TO MOVE TOWARD THE RIGHT SIDE OF THE FREEWAY, IT DID IT A THIRD TIME BUT IT WAS WORSE AND I HAD NO CONTROL AT ALL. IT WAS MOVING TOWARD THE RIGHT BUT OUT OF CONTROL AND WENT UP ON AN EMBANKMENT AND THEN BACK DOWN AGAIN. WHEN I LOOKED INTO IT, I REALIZED IT WAS DOING EXACTLY WHAT IS DESCRIBED IN A RECALL FOR THIS MAKE, MODEL AND YEAR WHEN THE ELECTRONIC STABILITY PROGRAM CONTROL GOES BAD. BUT MY VIN IS NOT IN THE SERIES THAT WAS RECALLED. PERHAPS IT IS WORTH LOOKING AS TO WHETHER THE VIN NUMBERS SHOULD BE EXPANDED, ESPECIALLY IF OTHER VEHICLES ARE HAVING THIS PROBLEM. I WAS LUCKY. ALL OTHER CARS MANAGED TO SWERVE OUT OF MY WAY AS I WENT ACROSS THE LANES OF TRAFFIC, BUT I COULD HAVE BEEN KILLED. YOU ASKED IF THERE WAS A POLICE REPORT. I DON'T REMEMBER WHAT THEY TOOK DOWN. BUT THERE WAS CALIF HWY PATROL THERE, A FIRE TRUCK, AND AN AMBULANCE. AND AUTO CLUB HAS THE INFORMATION. *TR
Mfg Campaign: 11323374
Recall Date: May 5, 2020
Mercedes-benz Usa, Llc
Defect Description:
STEERING
Potential Consequences:
PUTTING THIS CAR INTO PARK WILL NORMALLY AUTOMATICALLY SET THE PARKING BRAKE. EARLIER THAT DAY, IT DID NOT SET THE BRAKE. I ASSUMED I MUST HAVE HIT SOME BUTTON OR SOMETHING ON MY DASH TO CAUSE THAT. BUT THEN ON THE FREEWAY, THE CAR (FOR WANT OF A BETTER TERM) STARTED WIGGLING AND I FOUND IT HARD TO CONTROL IT WITH THE STEERING WHEEL. IT STOPPED DOING THAT FOR A FEW SECONDS, AND THEN IMMEDIATELY HAPPENED AGAIN. AS I STARTED TO CHANGE LANES TO MOVE TOWARD THE RIGHT SIDE OF THE FREEWAY, IT DID IT A THIRD TIME BUT IT WAS WORSE AND I HAD NO CONTROL AT ALL. IT WAS MOVING TOWARD THE RIGHT BUT OUT OF CONTROL AND WENT UP ON AN EMBANKMENT AND THEN BACK DOWN AGAIN. WHEN I LOOKED INTO IT, I REALIZED IT WAS DOING EXACTLY WHAT IS DESCRIBED IN A RECALL FOR THIS MAKE, MODEL AND YEAR WHEN THE ELECTRONIC STABILITY PROGRAM CONTROL GOES BAD. BUT MY VIN IS NOT IN THE SERIES THAT WAS RECALLED. PERHAPS IT IS WORTH LOOKING AS TO WHETHER THE VIN NUMBERS SHOULD BE EXPANDED, ESPECIALLY IF OTHER VEHICLES ARE HAVING THIS PROBLEM. I WAS LUCKY. ALL OTHER CARS MANAGED TO SWERVE OUT OF MY WAY AS I WENT ACROSS THE LANES OF TRAFFIC, BUT I COULD HAVE BEEN KILLED. YOU ASKED IF THERE WAS A POLICE REPORT. I DON'T REMEMBER WHAT THEY TOOK DOWN. BUT THERE WAS CALIF HWY PATROL THERE, A FIRE TRUCK, AND AN AMBULANCE. AND AUTO CLUB HAS THE INFORMATION. *TR
Corrective Action:
PUTTING THIS CAR INTO PARK WILL NORMALLY AUTOMATICALLY SET THE PARKING BRAKE. EARLIER THAT DAY, IT DID NOT SET THE BRAKE. I ASSUMED I MUST HAVE HIT SOME BUTTON OR SOMETHING ON MY DASH TO CAUSE THAT. BUT THEN ON THE FREEWAY, THE CAR (FOR WANT OF A BETTER TERM) STARTED WIGGLING AND I FOUND IT HARD TO CONTROL IT WITH THE STEERING WHEEL. IT STOPPED DOING THAT FOR A FEW SECONDS, AND THEN IMMEDIATELY HAPPENED AGAIN. AS I STARTED TO CHANGE LANES TO MOVE TOWARD THE RIGHT SIDE OF THE FREEWAY, IT DID IT A THIRD TIME BUT IT WAS WORSE AND I HAD NO CONTROL AT ALL. IT WAS MOVING TOWARD THE RIGHT BUT OUT OF CONTROL AND WENT UP ON AN EMBANKMENT AND THEN BACK DOWN AGAIN. WHEN I LOOKED INTO IT, I REALIZED IT WAS DOING EXACTLY WHAT IS DESCRIBED IN A RECALL FOR THIS MAKE, MODEL AND YEAR WHEN THE ELECTRONIC STABILITY PROGRAM CONTROL GOES BAD. BUT MY VIN IS NOT IN THE SERIES THAT WAS RECALLED. PERHAPS IT IS WORTH LOOKING AS TO WHETHER THE VIN NUMBERS SHOULD BE EXPANDED, ESPECIALLY IF OTHER VEHICLES ARE HAVING THIS PROBLEM. I WAS LUCKY. ALL OTHER CARS MANAGED TO SWERVE OUT OF MY WAY AS I WENT ACROSS THE LANES OF TRAFFIC, BUT I COULD HAVE BEEN KILLED. YOU ASKED IF THERE WAS A POLICE REPORT. I DON'T REMEMBER WHAT THEY TOOK DOWN. BUT THERE WAS CALIF HWY PATROL THERE, A FIRE TRUCK, AND AN AMBULANCE. AND AUTO CLUB HAS THE INFORMATION. *TR
Additional Notes:
PUTTING THIS CAR INTO PARK WILL NORMALLY AUTOMATICALLY SET THE PARKING BRAKE. EARLIER THAT DAY, IT DID NOT SET THE BRAKE. I ASSUMED I MUST HAVE HIT SOME BUTTON OR SOMETHING ON MY DASH TO CAUSE THAT. BUT THEN ON THE FREEWAY, THE CAR (FOR WANT OF A BETTER TERM) STARTED WIGGLING AND I FOUND IT HARD TO CONTROL IT WITH THE STEERING WHEEL. IT STOPPED DOING THAT FOR A FEW SECONDS, AND THEN IMMEDIATELY HAPPENED AGAIN. AS I STARTED TO CHANGE LANES TO MOVE TOWARD THE RIGHT SIDE OF THE FREEWAY, IT DID IT A THIRD TIME BUT IT WAS WORSE AND I HAD NO CONTROL AT ALL. IT WAS MOVING TOWARD THE RIGHT BUT OUT OF CONTROL AND WENT UP ON AN EMBANKMENT AND THEN BACK DOWN AGAIN. WHEN I LOOKED INTO IT, I REALIZED IT WAS DOING EXACTLY WHAT IS DESCRIBED IN A RECALL FOR THIS MAKE, MODEL AND YEAR WHEN THE ELECTRONIC STABILITY PROGRAM CONTROL GOES BAD. BUT MY VIN IS NOT IN THE SERIES THAT WAS RECALLED. PERHAPS IT IS WORTH LOOKING AS TO WHETHER THE VIN NUMBERS SHOULD BE EXPANDED, ESPECIALLY IF OTHER VEHICLES ARE HAVING THIS PROBLEM. I WAS LUCKY. ALL OTHER CARS MANAGED TO SWERVE OUT OF MY WAY AS I WENT ACROSS THE LANES OF TRAFFIC, BUT I COULD HAVE BEEN KILLED. YOU ASKED IF THERE WAS A POLICE REPORT. I DON'T REMEMBER WHAT THEY TOOK DOWN. BUT THERE WAS CALIF HWY PATROL THERE, A FIRE TRUCK, AND AN AMBULANCE. AND AUTO CLUB HAS THE INFORMATION. *TR
Mfg Campaign: 11323374
Recall Date: May 5, 2020
Mercedes-benz Usa, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
PUTTING THIS CAR INTO PARK WILL NORMALLY AUTOMATICALLY SET THE PARKING BRAKE. EARLIER THAT DAY, IT DID NOT SET THE BRAKE. I ASSUMED I MUST HAVE HIT SOME BUTTON OR SOMETHING ON MY DASH TO CAUSE THAT. BUT THEN ON THE FREEWAY, THE CAR (FOR WANT OF A BETTER TERM) STARTED WIGGLING AND I FOUND IT HARD TO CONTROL IT WITH THE STEERING WHEEL. IT STOPPED DOING THAT FOR A FEW SECONDS, AND THEN IMMEDIATELY HAPPENED AGAIN. AS I STARTED TO CHANGE LANES TO MOVE TOWARD THE RIGHT SIDE OF THE FREEWAY, IT DID IT A THIRD TIME BUT IT WAS WORSE AND I HAD NO CONTROL AT ALL. IT WAS MOVING TOWARD THE RIGHT BUT OUT OF CONTROL AND WENT UP ON AN EMBANKMENT AND THEN BACK DOWN AGAIN. WHEN I LOOKED INTO IT, I REALIZED IT WAS DOING EXACTLY WHAT IS DESCRIBED IN A RECALL FOR THIS MAKE, MODEL AND YEAR WHEN THE ELECTRONIC STABILITY PROGRAM CONTROL GOES BAD. BUT MY VIN IS NOT IN THE SERIES THAT WAS RECALLED. PERHAPS IT IS WORTH LOOKING AS TO WHETHER THE VIN NUMBERS SHOULD BE EXPANDED, ESPECIALLY IF OTHER VEHICLES ARE HAVING THIS PROBLEM. I WAS LUCKY. ALL OTHER CARS MANAGED TO SWERVE OUT OF MY WAY AS I WENT ACROSS THE LANES OF TRAFFIC, BUT I COULD HAVE BEEN KILLED. YOU ASKED IF THERE WAS A POLICE REPORT. I DON'T REMEMBER WHAT THEY TOOK DOWN. BUT THERE WAS CALIF HWY PATROL THERE, A FIRE TRUCK, AND AN AMBULANCE. AND AUTO CLUB HAS THE INFORMATION. *TR
Corrective Action:
PUTTING THIS CAR INTO PARK WILL NORMALLY AUTOMATICALLY SET THE PARKING BRAKE. EARLIER THAT DAY, IT DID NOT SET THE BRAKE. I ASSUMED I MUST HAVE HIT SOME BUTTON OR SOMETHING ON MY DASH TO CAUSE THAT. BUT THEN ON THE FREEWAY, THE CAR (FOR WANT OF A BETTER TERM) STARTED WIGGLING AND I FOUND IT HARD TO CONTROL IT WITH THE STEERING WHEEL. IT STOPPED DOING THAT FOR A FEW SECONDS, AND THEN IMMEDIATELY HAPPENED AGAIN. AS I STARTED TO CHANGE LANES TO MOVE TOWARD THE RIGHT SIDE OF THE FREEWAY, IT DID IT A THIRD TIME BUT IT WAS WORSE AND I HAD NO CONTROL AT ALL. IT WAS MOVING TOWARD THE RIGHT BUT OUT OF CONTROL AND WENT UP ON AN EMBANKMENT AND THEN BACK DOWN AGAIN. WHEN I LOOKED INTO IT, I REALIZED IT WAS DOING EXACTLY WHAT IS DESCRIBED IN A RECALL FOR THIS MAKE, MODEL AND YEAR WHEN THE ELECTRONIC STABILITY PROGRAM CONTROL GOES BAD. BUT MY VIN IS NOT IN THE SERIES THAT WAS RECALLED. PERHAPS IT IS WORTH LOOKING AS TO WHETHER THE VIN NUMBERS SHOULD BE EXPANDED, ESPECIALLY IF OTHER VEHICLES ARE HAVING THIS PROBLEM. I WAS LUCKY. ALL OTHER CARS MANAGED TO SWERVE OUT OF MY WAY AS I WENT ACROSS THE LANES OF TRAFFIC, BUT I COULD HAVE BEEN KILLED. YOU ASKED IF THERE WAS A POLICE REPORT. I DON'T REMEMBER WHAT THEY TOOK DOWN. BUT THERE WAS CALIF HWY PATROL THERE, A FIRE TRUCK, AND AN AMBULANCE. AND AUTO CLUB HAS THE INFORMATION. *TR
Additional Notes:
PUTTING THIS CAR INTO PARK WILL NORMALLY AUTOMATICALLY SET THE PARKING BRAKE. EARLIER THAT DAY, IT DID NOT SET THE BRAKE. I ASSUMED I MUST HAVE HIT SOME BUTTON OR SOMETHING ON MY DASH TO CAUSE THAT. BUT THEN ON THE FREEWAY, THE CAR (FOR WANT OF A BETTER TERM) STARTED WIGGLING AND I FOUND IT HARD TO CONTROL IT WITH THE STEERING WHEEL. IT STOPPED DOING THAT FOR A FEW SECONDS, AND THEN IMMEDIATELY HAPPENED AGAIN. AS I STARTED TO CHANGE LANES TO MOVE TOWARD THE RIGHT SIDE OF THE FREEWAY, IT DID IT A THIRD TIME BUT IT WAS WORSE AND I HAD NO CONTROL AT ALL. IT WAS MOVING TOWARD THE RIGHT BUT OUT OF CONTROL AND WENT UP ON AN EMBANKMENT AND THEN BACK DOWN AGAIN. WHEN I LOOKED INTO IT, I REALIZED IT WAS DOING EXACTLY WHAT IS DESCRIBED IN A RECALL FOR THIS MAKE, MODEL AND YEAR WHEN THE ELECTRONIC STABILITY PROGRAM CONTROL GOES BAD. BUT MY VIN IS NOT IN THE SERIES THAT WAS RECALLED. PERHAPS IT IS WORTH LOOKING AS TO WHETHER THE VIN NUMBERS SHOULD BE EXPANDED, ESPECIALLY IF OTHER VEHICLES ARE HAVING THIS PROBLEM. I WAS LUCKY. ALL OTHER CARS MANAGED TO SWERVE OUT OF MY WAY AS I WENT ACROSS THE LANES OF TRAFFIC, BUT I COULD HAVE BEEN KILLED. YOU ASKED IF THERE WAS A POLICE REPORT. I DON'T REMEMBER WHAT THEY TOOK DOWN. BUT THERE WAS CALIF HWY PATROL THERE, A FIRE TRUCK, AND AN AMBULANCE. AND AUTO CLUB HAS THE INFORMATION. *TR
Mfg Campaign: 11323374
Recall Date: May 5, 2020
Mercedes-benz Usa, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
I BOUGHT A NEW 2016 MODEL (FEB. 2016), AROUND NOV 2016, THE ROTORS STARTED MAKING SQUEAKING NOISE WHEN BACKING UP, SO I TOOK TO DEALER TO DIAGNOSE. AT FIRST, THEY COULDN'T FIND THE ISSUE BUT AFTER READING ON THE MERC FORUM, I TOOK THE CAR BACK TO DEALER (JAN. 2017), ASKED TO CHECK THE ROTORS (NOT JUST THE BREAKS), FOUND THE ISSUE AND I PAID FOR THIS REPAIR. FAST FORWARD, JAN 2018, BROUGHT THE CAR BACK BECAUSE THE SAME SQUEAKING SOUND CAME BACK. I CALLED MERC CUSTOMER SERVICE, S/W "IRENE", AND SHE SAID THEY ARE AWARE OF THE ISSUE AND SHE WILL WORK WITH DEALER TO SEE IF THEY CAN FIX W/O FEE. SO LONG STORY SHORT, NEITHER THE DEALER NOR MERC ARE WILLING TO ADMIT THAT THIS IS A KNOWN ISSUE AND WON'T PAY FOR THE REPAIR. THEY ARE WILLING TO GIVE ME "15%" DISCOUNTS. SO, I AM WRITING TO ASK FOR YOUR HELP, PLEASE LET ME KNOW IF OTHER OWNERS HAVE SAME ISSUE, SHOULD THIS BE AN OVERALL RECALL?
Corrective Action:
I BOUGHT A NEW 2016 MODEL (FEB. 2016), AROUND NOV 2016, THE ROTORS STARTED MAKING SQUEAKING NOISE WHEN BACKING UP, SO I TOOK TO DEALER TO DIAGNOSE. AT FIRST, THEY COULDN'T FIND THE ISSUE BUT AFTER READING ON THE MERC FORUM, I TOOK THE CAR BACK TO DEALER (JAN. 2017), ASKED TO CHECK THE ROTORS (NOT JUST THE BREAKS), FOUND THE ISSUE AND I PAID FOR THIS REPAIR. FAST FORWARD, JAN 2018, BROUGHT THE CAR BACK BECAUSE THE SAME SQUEAKING SOUND CAME BACK. I CALLED MERC CUSTOMER SERVICE, S/W "IRENE", AND SHE SAID THEY ARE AWARE OF THE ISSUE AND SHE WILL WORK WITH DEALER TO SEE IF THEY CAN FIX W/O FEE. SO LONG STORY SHORT, NEITHER THE DEALER NOR MERC ARE WILLING TO ADMIT THAT THIS IS A KNOWN ISSUE AND WON'T PAY FOR THE REPAIR. THEY ARE WILLING TO GIVE ME "15%" DISCOUNTS. SO, I AM WRITING TO ASK FOR YOUR HELP, PLEASE LET ME KNOW IF OTHER OWNERS HAVE SAME ISSUE, SHOULD THIS BE AN OVERALL RECALL?
Additional Notes:
I BOUGHT A NEW 2016 MODEL (FEB. 2016), AROUND NOV 2016, THE ROTORS STARTED MAKING SQUEAKING NOISE WHEN BACKING UP, SO I TOOK TO DEALER TO DIAGNOSE. AT FIRST, THEY COULDN'T FIND THE ISSUE BUT AFTER READING ON THE MERC FORUM, I TOOK THE CAR BACK TO DEALER (JAN. 2017), ASKED TO CHECK THE ROTORS (NOT JUST THE BREAKS), FOUND THE ISSUE AND I PAID FOR THIS REPAIR. FAST FORWARD, JAN 2018, BROUGHT THE CAR BACK BECAUSE THE SAME SQUEAKING SOUND CAME BACK. I CALLED MERC CUSTOMER SERVICE, S/W "IRENE", AND SHE SAID THEY ARE AWARE OF THE ISSUE AND SHE WILL WORK WITH DEALER TO SEE IF THEY CAN FIX W/O FEE. SO LONG STORY SHORT, NEITHER THE DEALER NOR MERC ARE WILLING TO ADMIT THAT THIS IS A KNOWN ISSUE AND WON'T PAY FOR THE REPAIR. THEY ARE WILLING TO GIVE ME "15%" DISCOUNTS. SO, I AM WRITING TO ASK FOR YOUR HELP, PLEASE LET ME KNOW IF OTHER OWNERS HAVE SAME ISSUE, SHOULD THIS BE AN OVERALL RECALL?
Mfg Campaign: 11065248
Recall Date: Jan 26, 2018
Mercedes-benz Usa, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I RECEIVED A RECALL NOTICE FROM MERCEDES IN MARCH 2017 STATING THAT THE STARTING LIMITER MAY OVERHEAT RESULTING IN FIRE. AS OF THIS DATE, JULY 13, 2017, MERCEDES HAS NO IDEA WHEN IT WILL HAVE THE PART (S). THIS IS UNACCEPTABLE.
Corrective Action:
I RECEIVED A RECALL NOTICE FROM MERCEDES IN MARCH 2017 STATING THAT THE STARTING LIMITER MAY OVERHEAT RESULTING IN FIRE. AS OF THIS DATE, JULY 13, 2017, MERCEDES HAS NO IDEA WHEN IT WILL HAVE THE PART (S). THIS IS UNACCEPTABLE.
Additional Notes:
I RECEIVED A RECALL NOTICE FROM MERCEDES IN MARCH 2017 STATING THAT THE STARTING LIMITER MAY OVERHEAT RESULTING IN FIRE. AS OF THIS DATE, JULY 13, 2017, MERCEDES HAS NO IDEA WHEN IT WILL HAVE THE PART (S). THIS IS UNACCEPTABLE.
Mfg Campaign: 11005138
Recall Date: Jul 13, 2017
Mercedes-benz Usa, Llc
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GLC 300. THE CONTACT FOUND NHTSA CAMPAIGN NUMBER: 17V114000 (ENGINE, TRANSMISSION) PERTAINING TO HER VEHICLE. THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Corrective Action:
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GLC 300. THE CONTACT FOUND NHTSA CAMPAIGN NUMBER: 17V114000 (ENGINE, TRANSMISSION) PERTAINING TO HER VEHICLE. THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Additional Notes:
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GLC 300. THE CONTACT FOUND NHTSA CAMPAIGN NUMBER: 17V114000 (ENGINE, TRANSMISSION) PERTAINING TO HER VEHICLE. THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Mfg Campaign: 10958812
Recall Date: Mar 6, 2017
Mercedes-benz Usa, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GLC 300. THE CONTACT FOUND NHTSA CAMPAIGN NUMBER: 17V114000 (ENGINE, TRANSMISSION) PERTAINING TO HER VEHICLE. THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Corrective Action:
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GLC 300. THE CONTACT FOUND NHTSA CAMPAIGN NUMBER: 17V114000 (ENGINE, TRANSMISSION) PERTAINING TO HER VEHICLE. THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Additional Notes:
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GLC 300. THE CONTACT FOUND NHTSA CAMPAIGN NUMBER: 17V114000 (ENGINE, TRANSMISSION) PERTAINING TO HER VEHICLE. THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Mfg Campaign: 10958812
Recall Date: Mar 6, 2017
Mercedes-benz Usa, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
BRAKES AND BRAKE ROTORS SCREECH EXCESSIVELY WHEN MOVING FROM PARK, FORWARD OR BACKWARDS AND WHILE BRAKING AT STOP LIGHTS AND STOP SIGNS. REPORTED TO DEALER AND MERCEDES - NO ACTION. CONCERNED THAT BRAKES MAY FAIL AT A CRITICAL TIME OR THAT ROTORS WILL BE DAMAGED BEYOND REPAIR AND CAUSE FAILURE. *TR
Corrective Action:
BRAKES AND BRAKE ROTORS SCREECH EXCESSIVELY WHEN MOVING FROM PARK, FORWARD OR BACKWARDS AND WHILE BRAKING AT STOP LIGHTS AND STOP SIGNS. REPORTED TO DEALER AND MERCEDES - NO ACTION. CONCERNED THAT BRAKES MAY FAIL AT A CRITICAL TIME OR THAT ROTORS WILL BE DAMAGED BEYOND REPAIR AND CAUSE FAILURE. *TR
Additional Notes:
BRAKES AND BRAKE ROTORS SCREECH EXCESSIVELY WHEN MOVING FROM PARK, FORWARD OR BACKWARDS AND WHILE BRAKING AT STOP LIGHTS AND STOP SIGNS. REPORTED TO DEALER AND MERCEDES - NO ACTION. CONCERNED THAT BRAKES MAY FAIL AT A CRITICAL TIME OR THAT ROTORS WILL BE DAMAGED BEYOND REPAIR AND CAUSE FAILURE. *TR
Mfg Campaign: 10936611
Recall Date: Dec 20, 2016
Mercedes-benz Usa, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I GOT MY BRAND NEW MERCEDES BENZ GLC 300 TWO WEEKS AGO. AFTER DRIVING FOR 6 DAYS & LESS THAN 300 MILES IN TOTAL THE SUV STOPPED RESPONDING ABRUPTLY IN THE MIDDLE OF HIGHWAY CRUISING AT A SPEED OF 70 MPH WITH A TRANSMISSION MALFUNCTION ERROR FLASHING. WITH NO POWER IN THE CAR, I WAS LUCKY ENOUGH TO PULL IT FROM THE LEFT MOST LANE TO THE RIGHT CURB BUT IT WAS EXTREMELY SCARY TO EXPERIENCE THE SITUATION OF AN IRRESPONSIVE CAR IN THE MIDDLE OF HIGHWAY WHILE THE CAR IS MOVING. ALL THE LIGHTS ON THE DIAL WERE LIT UP WITH A TRANSMISSION MALFUNCTION ERROR IN RED. TRIED TO SHUT OFF THE CAR USING THE ON/OFF PUSH BUTTON BUT IT DID NOT RESPOND. AFTER OPENING & CLOSING THE DRIVER SIDE DOOR, TRIED TO SHUT DOWN THE CAR AGAIN & THE ENGINE REVVED UP. IT WAS SURPRISING AS THINGS WERE ACTING OPPOSITE. I AM HAVING SAFETY CONCERNS WITH THIS NEW CAR, IF IT STOPS IN THE MIDDLE OF TRAFFIC AGAIN & IF WE WOULD BE LUCKY NEXT TIME TO PULL OVER SAFELY. THE SUV IS AT MY DEALERSHIP FOR THE LAST ONE WEEK. THEY HAVE CITED SOME FAULTY TRANSMISSION PARTS AS THE CAUSE OF THE PROBLEM.
Corrective Action:
I GOT MY BRAND NEW MERCEDES BENZ GLC 300 TWO WEEKS AGO. AFTER DRIVING FOR 6 DAYS & LESS THAN 300 MILES IN TOTAL THE SUV STOPPED RESPONDING ABRUPTLY IN THE MIDDLE OF HIGHWAY CRUISING AT A SPEED OF 70 MPH WITH A TRANSMISSION MALFUNCTION ERROR FLASHING. WITH NO POWER IN THE CAR, I WAS LUCKY ENOUGH TO PULL IT FROM THE LEFT MOST LANE TO THE RIGHT CURB BUT IT WAS EXTREMELY SCARY TO EXPERIENCE THE SITUATION OF AN IRRESPONSIVE CAR IN THE MIDDLE OF HIGHWAY WHILE THE CAR IS MOVING. ALL THE LIGHTS ON THE DIAL WERE LIT UP WITH A TRANSMISSION MALFUNCTION ERROR IN RED. TRIED TO SHUT OFF THE CAR USING THE ON/OFF PUSH BUTTON BUT IT DID NOT RESPOND. AFTER OPENING & CLOSING THE DRIVER SIDE DOOR, TRIED TO SHUT DOWN THE CAR AGAIN & THE ENGINE REVVED UP. IT WAS SURPRISING AS THINGS WERE ACTING OPPOSITE. I AM HAVING SAFETY CONCERNS WITH THIS NEW CAR, IF IT STOPS IN THE MIDDLE OF TRAFFIC AGAIN & IF WE WOULD BE LUCKY NEXT TIME TO PULL OVER SAFELY. THE SUV IS AT MY DEALERSHIP FOR THE LAST ONE WEEK. THEY HAVE CITED SOME FAULTY TRANSMISSION PARTS AS THE CAUSE OF THE PROBLEM.
Additional Notes:
I GOT MY BRAND NEW MERCEDES BENZ GLC 300 TWO WEEKS AGO. AFTER DRIVING FOR 6 DAYS & LESS THAN 300 MILES IN TOTAL THE SUV STOPPED RESPONDING ABRUPTLY IN THE MIDDLE OF HIGHWAY CRUISING AT A SPEED OF 70 MPH WITH A TRANSMISSION MALFUNCTION ERROR FLASHING. WITH NO POWER IN THE CAR, I WAS LUCKY ENOUGH TO PULL IT FROM THE LEFT MOST LANE TO THE RIGHT CURB BUT IT WAS EXTREMELY SCARY TO EXPERIENCE THE SITUATION OF AN IRRESPONSIVE CAR IN THE MIDDLE OF HIGHWAY WHILE THE CAR IS MOVING. ALL THE LIGHTS ON THE DIAL WERE LIT UP WITH A TRANSMISSION MALFUNCTION ERROR IN RED. TRIED TO SHUT OFF THE CAR USING THE ON/OFF PUSH BUTTON BUT IT DID NOT RESPOND. AFTER OPENING & CLOSING THE DRIVER SIDE DOOR, TRIED TO SHUT DOWN THE CAR AGAIN & THE ENGINE REVVED UP. IT WAS SURPRISING AS THINGS WERE ACTING OPPOSITE. I AM HAVING SAFETY CONCERNS WITH THIS NEW CAR, IF IT STOPS IN THE MIDDLE OF TRAFFIC AGAIN & IF WE WOULD BE LUCKY NEXT TIME TO PULL OVER SAFELY. THE SUV IS AT MY DEALERSHIP FOR THE LAST ONE WEEK. THEY HAVE CITED SOME FAULTY TRANSMISSION PARTS AS THE CAUSE OF THE PROBLEM.
Mfg Campaign: 10816305
Recall Date: Dec 26, 2015
Mercedes-benz Usa, Llc
Defect Description:
ENGINE
Potential Consequences:
I GOT MY BRAND NEW MERCEDES BENZ GLC 300 TWO WEEKS AGO. AFTER DRIVING FOR 6 DAYS & LESS THAN 300 MILES IN TOTAL THE SUV STOPPED RESPONDING ABRUPTLY IN THE MIDDLE OF HIGHWAY CRUISING AT A SPEED OF 70 MPH WITH A TRANSMISSION MALFUNCTION ERROR FLASHING. WITH NO POWER IN THE CAR, I WAS LUCKY ENOUGH TO PULL IT FROM THE LEFT MOST LANE TO THE RIGHT CURB BUT IT WAS EXTREMELY SCARY TO EXPERIENCE THE SITUATION OF AN IRRESPONSIVE CAR IN THE MIDDLE OF HIGHWAY WHILE THE CAR IS MOVING. ALL THE LIGHTS ON THE DIAL WERE LIT UP WITH A TRANSMISSION MALFUNCTION ERROR IN RED. TRIED TO SHUT OFF THE CAR USING THE ON/OFF PUSH BUTTON BUT IT DID NOT RESPOND. AFTER OPENING & CLOSING THE DRIVER SIDE DOOR, TRIED TO SHUT DOWN THE CAR AGAIN & THE ENGINE REVVED UP. IT WAS SURPRISING AS THINGS WERE ACTING OPPOSITE. I AM HAVING SAFETY CONCERNS WITH THIS NEW CAR, IF IT STOPS IN THE MIDDLE OF TRAFFIC AGAIN & IF WE WOULD BE LUCKY NEXT TIME TO PULL OVER SAFELY. THE SUV IS AT MY DEALERSHIP FOR THE LAST ONE WEEK. THEY HAVE CITED SOME FAULTY TRANSMISSION PARTS AS THE CAUSE OF THE PROBLEM.
Corrective Action:
I GOT MY BRAND NEW MERCEDES BENZ GLC 300 TWO WEEKS AGO. AFTER DRIVING FOR 6 DAYS & LESS THAN 300 MILES IN TOTAL THE SUV STOPPED RESPONDING ABRUPTLY IN THE MIDDLE OF HIGHWAY CRUISING AT A SPEED OF 70 MPH WITH A TRANSMISSION MALFUNCTION ERROR FLASHING. WITH NO POWER IN THE CAR, I WAS LUCKY ENOUGH TO PULL IT FROM THE LEFT MOST LANE TO THE RIGHT CURB BUT IT WAS EXTREMELY SCARY TO EXPERIENCE THE SITUATION OF AN IRRESPONSIVE CAR IN THE MIDDLE OF HIGHWAY WHILE THE CAR IS MOVING. ALL THE LIGHTS ON THE DIAL WERE LIT UP WITH A TRANSMISSION MALFUNCTION ERROR IN RED. TRIED TO SHUT OFF THE CAR USING THE ON/OFF PUSH BUTTON BUT IT DID NOT RESPOND. AFTER OPENING & CLOSING THE DRIVER SIDE DOOR, TRIED TO SHUT DOWN THE CAR AGAIN & THE ENGINE REVVED UP. IT WAS SURPRISING AS THINGS WERE ACTING OPPOSITE. I AM HAVING SAFETY CONCERNS WITH THIS NEW CAR, IF IT STOPS IN THE MIDDLE OF TRAFFIC AGAIN & IF WE WOULD BE LUCKY NEXT TIME TO PULL OVER SAFELY. THE SUV IS AT MY DEALERSHIP FOR THE LAST ONE WEEK. THEY HAVE CITED SOME FAULTY TRANSMISSION PARTS AS THE CAUSE OF THE PROBLEM.
Additional Notes:
I GOT MY BRAND NEW MERCEDES BENZ GLC 300 TWO WEEKS AGO. AFTER DRIVING FOR 6 DAYS & LESS THAN 300 MILES IN TOTAL THE SUV STOPPED RESPONDING ABRUPTLY IN THE MIDDLE OF HIGHWAY CRUISING AT A SPEED OF 70 MPH WITH A TRANSMISSION MALFUNCTION ERROR FLASHING. WITH NO POWER IN THE CAR, I WAS LUCKY ENOUGH TO PULL IT FROM THE LEFT MOST LANE TO THE RIGHT CURB BUT IT WAS EXTREMELY SCARY TO EXPERIENCE THE SITUATION OF AN IRRESPONSIVE CAR IN THE MIDDLE OF HIGHWAY WHILE THE CAR IS MOVING. ALL THE LIGHTS ON THE DIAL WERE LIT UP WITH A TRANSMISSION MALFUNCTION ERROR IN RED. TRIED TO SHUT OFF THE CAR USING THE ON/OFF PUSH BUTTON BUT IT DID NOT RESPOND. AFTER OPENING & CLOSING THE DRIVER SIDE DOOR, TRIED TO SHUT DOWN THE CAR AGAIN & THE ENGINE REVVED UP. IT WAS SURPRISING AS THINGS WERE ACTING OPPOSITE. I AM HAVING SAFETY CONCERNS WITH THIS NEW CAR, IF IT STOPS IN THE MIDDLE OF TRAFFIC AGAIN & IF WE WOULD BE LUCKY NEXT TIME TO PULL OVER SAFELY. THE SUV IS AT MY DEALERSHIP FOR THE LAST ONE WEEK. THEY HAVE CITED SOME FAULTY TRANSMISSION PARTS AS THE CAUSE OF THE PROBLEM.
Mfg Campaign: 10816305
Recall Date: Dec 26, 2015
Mercedes-benz Usa, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I GOT MY BRAND NEW MERCEDES BENZ GLC 300 TWO WEEKS AGO. AFTER DRIVING FOR 6 DAYS & LESS THAN 300 MILES IN TOTAL THE SUV STOPPED RESPONDING ABRUPTLY IN THE MIDDLE OF HIGHWAY CRUISING AT A SPEED OF 70 MPH WITH A TRANSMISSION MALFUNCTION ERROR FLASHING. WITH NO POWER IN THE CAR, I WAS LUCKY ENOUGH TO PULL IT FROM THE LEFT MOST LANE TO THE RIGHT CURB BUT IT WAS EXTREMELY SCARY TO EXPERIENCE THE SITUATION OF AN IRRESPONSIVE CAR IN THE MIDDLE OF HIGHWAY WHILE THE CAR IS MOVING. ALL THE LIGHTS ON THE DIAL WERE LIT UP WITH A TRANSMISSION MALFUNCTION ERROR IN RED. TRIED TO SHUT OFF THE CAR USING THE ON/OFF PUSH BUTTON BUT IT DID NOT RESPOND. AFTER OPENING & CLOSING THE DRIVER SIDE DOOR, TRIED TO SHUT DOWN THE CAR AGAIN & THE ENGINE REVVED UP. IT WAS SURPRISING AS THINGS WERE ACTING OPPOSITE. I AM HAVING SAFETY CONCERNS WITH THIS NEW CAR, IF IT STOPS IN THE MIDDLE OF TRAFFIC AGAIN & IF WE WOULD BE LUCKY NEXT TIME TO PULL OVER SAFELY. THE SUV IS AT MY DEALERSHIP FOR THE LAST ONE WEEK. THEY HAVE CITED SOME FAULTY TRANSMISSION PARTS AS THE CAUSE OF THE PROBLEM.
Corrective Action:
I GOT MY BRAND NEW MERCEDES BENZ GLC 300 TWO WEEKS AGO. AFTER DRIVING FOR 6 DAYS & LESS THAN 300 MILES IN TOTAL THE SUV STOPPED RESPONDING ABRUPTLY IN THE MIDDLE OF HIGHWAY CRUISING AT A SPEED OF 70 MPH WITH A TRANSMISSION MALFUNCTION ERROR FLASHING. WITH NO POWER IN THE CAR, I WAS LUCKY ENOUGH TO PULL IT FROM THE LEFT MOST LANE TO THE RIGHT CURB BUT IT WAS EXTREMELY SCARY TO EXPERIENCE THE SITUATION OF AN IRRESPONSIVE CAR IN THE MIDDLE OF HIGHWAY WHILE THE CAR IS MOVING. ALL THE LIGHTS ON THE DIAL WERE LIT UP WITH A TRANSMISSION MALFUNCTION ERROR IN RED. TRIED TO SHUT OFF THE CAR USING THE ON/OFF PUSH BUTTON BUT IT DID NOT RESPOND. AFTER OPENING & CLOSING THE DRIVER SIDE DOOR, TRIED TO SHUT DOWN THE CAR AGAIN & THE ENGINE REVVED UP. IT WAS SURPRISING AS THINGS WERE ACTING OPPOSITE. I AM HAVING SAFETY CONCERNS WITH THIS NEW CAR, IF IT STOPS IN THE MIDDLE OF TRAFFIC AGAIN & IF WE WOULD BE LUCKY NEXT TIME TO PULL OVER SAFELY. THE SUV IS AT MY DEALERSHIP FOR THE LAST ONE WEEK. THEY HAVE CITED SOME FAULTY TRANSMISSION PARTS AS THE CAUSE OF THE PROBLEM.
Additional Notes:
I GOT MY BRAND NEW MERCEDES BENZ GLC 300 TWO WEEKS AGO. AFTER DRIVING FOR 6 DAYS & LESS THAN 300 MILES IN TOTAL THE SUV STOPPED RESPONDING ABRUPTLY IN THE MIDDLE OF HIGHWAY CRUISING AT A SPEED OF 70 MPH WITH A TRANSMISSION MALFUNCTION ERROR FLASHING. WITH NO POWER IN THE CAR, I WAS LUCKY ENOUGH TO PULL IT FROM THE LEFT MOST LANE TO THE RIGHT CURB BUT IT WAS EXTREMELY SCARY TO EXPERIENCE THE SITUATION OF AN IRRESPONSIVE CAR IN THE MIDDLE OF HIGHWAY WHILE THE CAR IS MOVING. ALL THE LIGHTS ON THE DIAL WERE LIT UP WITH A TRANSMISSION MALFUNCTION ERROR IN RED. TRIED TO SHUT OFF THE CAR USING THE ON/OFF PUSH BUTTON BUT IT DID NOT RESPOND. AFTER OPENING & CLOSING THE DRIVER SIDE DOOR, TRIED TO SHUT DOWN THE CAR AGAIN & THE ENGINE REVVED UP. IT WAS SURPRISING AS THINGS WERE ACTING OPPOSITE. I AM HAVING SAFETY CONCERNS WITH THIS NEW CAR, IF IT STOPS IN THE MIDDLE OF TRAFFIC AGAIN & IF WE WOULD BE LUCKY NEXT TIME TO PULL OVER SAFELY. THE SUV IS AT MY DEALERSHIP FOR THE LAST ONE WEEK. THEY HAVE CITED SOME FAULTY TRANSMISSION PARTS AS THE CAUSE OF THE PROBLEM.
Mfg Campaign: 10816305
Recall Date: Dec 26, 2015
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury