Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Mercedes-benz Usa, Llc.
Safety Issue:
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 2019120008
Recall Date: Nov 1, 2019
Mercedes-benz Usa, Llc.
Safety Issue:
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2012-2014 ML350 Bluetec 4Matic and ML550 4Matic, 2012-2015 ML63 AMG 4Matic and ML350 4Matic, 2013-2016 GL350 Bluetec 4Matic, GL550 4Matic and GL63 AMG 4Matic, 2017 GLS350d 4Matic, GLS450 4Matic, GLS550 4Matic and GLS63 AMG 4Matic, 2015 ML400 4Matic, 2016 GLE400 4Matic, GLE350 4Matic, GLE63 AMG 4Matic, GLE63S AMG 4Matic, GLE450 4Matic Coupe and GLE63S AMG 4Matic Coupe, 2015-2016 GL450 4Matic and 2013-2014 GL450 4Matic vehicles equipped with the Active Curve System (ACS). In certain driving conditions, if the oil level in the ACS reservoir is below the minimum level, the oil may foam and leak out of the vent holes in the reservoir cap.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 2018070015
Recall Date: Apr 27, 2018
Mercedes-benz Usa, Llc.
Safety Issue:
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2016 GLE300d 4Matic, E400 4Matic Coupe, GL63 AMG, GLE350, GLE350 4Matic, GLE350d 4Matic, GLE400 4Matic, GLE43 AMG Coupe 4Matic, GLE550e 4Matic, GLE63 AMG 4Matic, GLE63S AMG 4Matic and GLE63S AMG Coupe 4Matic vehicles, 2017 E300 4Matic and GLS63 AMG 4Matic vehicles, and 2016-2017 GL350 4Matic BlueTec, GL450 4Matic, and GL550 4Matic vehicles. The affected vehicles have an electric power steering connector that may be insufficiently sealed, allowing water to enter the control unit.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 2017050013
Recall Date: Apr 11, 2017
Mercedes-benz Usa, Llc.
Safety Issue:
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 AMG GT-S, GLC300, CLA250 and GLE300d 4Matic vehicles, 2013 C250, E350 BlueTec and G63 AMG vehicles, 2008-2014 C300 vehicles, 2013-2014 C300 4Matic and ML350 4Matic vehicles, 2009 C350 vehicles, 2014 CLS550, E350 4Matic, E350 Coupe 4Matic, E350 Wagon 4Matic, GLK350 and SL550 vehicles, 2012 CLS550 4Matic vehicles, 2012-2016 E350 vehicles, 2016-2017 GL450 4Matic vehicles, 2012-2014 ML350 4Matic BlueTec vehicles, 2015 S550, S550 4Matic and C300 4Matic Sedan vehicles, 2015-2016 C300 Sedan vehicles, and 2017 SL63 AMG vehicles. Various control units on these vehicles may have been updated with incorrect software, potentially affecting the correct deployment of the air bags in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Mar 14, 2017
Mercedes-benz Usa, Llc.
Safety Issue:
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 GLE350 4Matic, GLE350, GLE350 4Matic Bluetec, GL450 4Matic, and GLE450 Coupe 4Matic vehicles. In the affected vehicles, the bolt that connects the upper control arm and the axle stub may not have been properly tightened.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Feb 8, 2017
Consumer Complaints
14 ComplaintsMercedes-benz Usa, Llc
Defect Description:
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
Potential Consequences:
Tailgate sometimes opens while driving. It sometimes takes many attempts to reclose it from the outside of car. It will not reclose using the electronic button on the door. The alert comes on on the dashboard and its extremely dangerous as luggage can fall out. This happened while highway driving last week, scary. Apparently after googling this, it is common issue. The tailgate is one big gate hinged at the top so stuff can fall out.
Corrective Action:
Tailgate sometimes opens while driving. It sometimes takes many attempts to reclose it from the outside of car. It will not reclose using the electronic button on the door. The alert comes on on the dashboard and its extremely dangerous as luggage can fall out. This happened while highway driving last week, scary. Apparently after googling this, it is common issue. The tailgate is one big gate hinged at the top so stuff can fall out.
Additional Notes:
Tailgate sometimes opens while driving. It sometimes takes many attempts to reclose it from the outside of car. It will not reclose using the electronic button on the door. The alert comes on on the dashboard and its extremely dangerous as luggage can fall out. This happened while highway driving last week, scary. Apparently after googling this, it is common issue. The tailgate is one big gate hinged at the top so stuff can fall out.
Mfg Campaign: 11646977
Recall Date: Mar 7, 2025
Mercedes-benz Usa, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Coolant Reservoir Hose Blew out on my 2016 GL450 Mercedes Benz.
Corrective Action:
Coolant Reservoir Hose Blew out on my 2016 GL450 Mercedes Benz.
Additional Notes:
Coolant Reservoir Hose Blew out on my 2016 GL450 Mercedes Benz.
Mfg Campaign: 11565835
Recall Date: Jan 16, 2024
Mercedes-benz Usa, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owned a 2016 Mercedes-Benz GL450. The contact stated when he parked the vehicle and went into a business, he returned within 5 minutes and the vehicle was engulfed in flames. The fire department was already notified and arrived on the scene, then extinguished the fire with water. The police arrived on the scene; however, a report was not filed. The vehicle melted from the front bottom to the windshield. The vehicle was towed to the towing company. There were no injuries. No medical treatments were received on the scene or required. The manufacturer was notified of the failure. The vehicle was not diagnosed yet; however, the contact believes it was a total loss. The manufacturer was notified of the failure. The approximate failure mileage was 5,000.
Corrective Action:
The contact owned a 2016 Mercedes-Benz GL450. The contact stated when he parked the vehicle and went into a business, he returned within 5 minutes and the vehicle was engulfed in flames. The fire department was already notified and arrived on the scene, then extinguished the fire with water. The police arrived on the scene; however, a report was not filed. The vehicle melted from the front bottom to the windshield. The vehicle was towed to the towing company. There were no injuries. No medical treatments were received on the scene or required. The manufacturer was notified of the failure. The vehicle was not diagnosed yet; however, the contact believes it was a total loss. The manufacturer was notified of the failure. The approximate failure mileage was 5,000.
Additional Notes:
The contact owned a 2016 Mercedes-Benz GL450. The contact stated when he parked the vehicle and went into a business, he returned within 5 minutes and the vehicle was engulfed in flames. The fire department was already notified and arrived on the scene, then extinguished the fire with water. The police arrived on the scene; however, a report was not filed. The vehicle melted from the front bottom to the windshield. The vehicle was towed to the towing company. There were no injuries. No medical treatments were received on the scene or required. The manufacturer was notified of the failure. The vehicle was not diagnosed yet; however, the contact believes it was a total loss. The manufacturer was notified of the failure. The approximate failure mileage was 5,000.
Mfg Campaign: 11477187
Recall Date: Aug 2, 2022
Mercedes-benz Usa, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Air Conditioner always make musty / moldy odor. Many forums says that is a common problem all across Mercedes models and it causes allergic reaction resulting in sneezing all the time when a/c is on. Problem is especially bad for my kids who have environmental allergy like mold/mildew. This horrible odor coming from a/c is due to mold/mildew forming on condenser. Please order a recall ASAP.
Corrective Action:
Air Conditioner always make musty / moldy odor. Many forums says that is a common problem all across Mercedes models and it causes allergic reaction resulting in sneezing all the time when a/c is on. Problem is especially bad for my kids who have environmental allergy like mold/mildew. This horrible odor coming from a/c is due to mold/mildew forming on condenser. Please order a recall ASAP.
Additional Notes:
Air Conditioner always make musty / moldy odor. Many forums says that is a common problem all across Mercedes models and it causes allergic reaction resulting in sneezing all the time when a/c is on. Problem is especially bad for my kids who have environmental allergy like mold/mildew. This horrible odor coming from a/c is due to mold/mildew forming on condenser. Please order a recall ASAP.
Mfg Campaign: 11472624
Recall Date: Jul 6, 2022
Mercedes-benz Usa, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
1. Transmission spontaneously disengaged park to allow the car to roll backwards 10 feet. No one was in the car at the time of the incident. I have a security system video of the incident. 2. Spontaneous runaway vehicle could have crashed children in the driveway or the street. 3. The dealer is not available to reproduce the problem. 4. No one performed any inspections at this time. 5. The vehicle did not present any warnings messages or other symptoms of the problem prior to the failure. I have a security system video that shows the vehicle parked and 20 minutes latter the vehicle spontaneously moving backwards a few feet and then stops. Please contact for a copy of this video.
Corrective Action:
1. Transmission spontaneously disengaged park to allow the car to roll backwards 10 feet. No one was in the car at the time of the incident. I have a security system video of the incident. 2. Spontaneous runaway vehicle could have crashed children in the driveway or the street. 3. The dealer is not available to reproduce the problem. 4. No one performed any inspections at this time. 5. The vehicle did not present any warnings messages or other symptoms of the problem prior to the failure. I have a security system video that shows the vehicle parked and 20 minutes latter the vehicle spontaneously moving backwards a few feet and then stops. Please contact for a copy of this video.
Additional Notes:
1. Transmission spontaneously disengaged park to allow the car to roll backwards 10 feet. No one was in the car at the time of the incident. I have a security system video of the incident. 2. Spontaneous runaway vehicle could have crashed children in the driveway or the street. 3. The dealer is not available to reproduce the problem. 4. No one performed any inspections at this time. 5. The vehicle did not present any warnings messages or other symptoms of the problem prior to the failure. I have a security system video that shows the vehicle parked and 20 minutes latter the vehicle spontaneously moving backwards a few feet and then stops. Please contact for a copy of this video.
Mfg Campaign: 11428599
Recall Date: Aug 10, 2021
Mercedes-benz Usa, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
WE PURCHASED THE CAR IN JULY 2019 AND IN ADDITION TO THE CAR HAVING WARRANTY UP TO 50,000 MILES, WE PURCHASED AN ADDITIONAL SERVICE/REPAIR PACKAGE FOR $1,800.00 RECENTLY WE NOTICED THAT WHEN WE FIRST START DRIVING THE CAR HAS A NOISE ON THE RIGHT SIDE, THE NOISE IS MOST NOTICEABLE WHEN APPLYING THE BRAKE AND WHEN RELEASING THE BRAKE. WE TOOK THE CAR TO MERCEDES BENZ OF VALENCIA AND TO SAY THAT THE SERVICE DEPARTMENT STAFF WAS UNWILLING TO HELP IS A GROSS UNDERSTATEMENT. THEY EVENTUALLY DID AGREE TO KEEP THE CAR GOVERNING AND TEST DRIVE IT IN THE MORNING, THEY CALLED THE FOLLOWING DAY ON DECEMBER 3RD AND TOLD US TO COME AND GET THE CAR. BILL THE SERVICE REPRESENTATIVE STATED THAT THEY HEARD THE NOISE WHEN APPLYING THE BRAKE AND SAID THERE IS NOTHING THEY CAN DO BECAUSE THE BRAKES ON THE CAR ARE NEW AND THAT THEY DO NOT KNOW WHAT COULD BE WRONG WITH THE CAR. WE ARE CONCERNED AND , WORRIED ABOUT OUR SAFETY, WE PURCHASED THE CAR AND THE ADDITIONAL REPAIR PACKAGE FOR PEACE OF MIND EXPECTING TO GET THE PROPER SERVICE TO ADDRESS ANY ISSUES BECAUSE THE CAR IS COVERED BY A 50,000 MILE WARRANTY AND WE PURCHASED ADDITIONAL SERVICE PACKAGE.
Corrective Action:
WE PURCHASED THE CAR IN JULY 2019 AND IN ADDITION TO THE CAR HAVING WARRANTY UP TO 50,000 MILES, WE PURCHASED AN ADDITIONAL SERVICE/REPAIR PACKAGE FOR $1,800.00 RECENTLY WE NOTICED THAT WHEN WE FIRST START DRIVING THE CAR HAS A NOISE ON THE RIGHT SIDE, THE NOISE IS MOST NOTICEABLE WHEN APPLYING THE BRAKE AND WHEN RELEASING THE BRAKE. WE TOOK THE CAR TO MERCEDES BENZ OF VALENCIA AND TO SAY THAT THE SERVICE DEPARTMENT STAFF WAS UNWILLING TO HELP IS A GROSS UNDERSTATEMENT. THEY EVENTUALLY DID AGREE TO KEEP THE CAR GOVERNING AND TEST DRIVE IT IN THE MORNING, THEY CALLED THE FOLLOWING DAY ON DECEMBER 3RD AND TOLD US TO COME AND GET THE CAR. BILL THE SERVICE REPRESENTATIVE STATED THAT THEY HEARD THE NOISE WHEN APPLYING THE BRAKE AND SAID THERE IS NOTHING THEY CAN DO BECAUSE THE BRAKES ON THE CAR ARE NEW AND THAT THEY DO NOT KNOW WHAT COULD BE WRONG WITH THE CAR. WE ARE CONCERNED AND , WORRIED ABOUT OUR SAFETY, WE PURCHASED THE CAR AND THE ADDITIONAL REPAIR PACKAGE FOR PEACE OF MIND EXPECTING TO GET THE PROPER SERVICE TO ADDRESS ANY ISSUES BECAUSE THE CAR IS COVERED BY A 50,000 MILE WARRANTY AND WE PURCHASED ADDITIONAL SERVICE PACKAGE.
Additional Notes:
WE PURCHASED THE CAR IN JULY 2019 AND IN ADDITION TO THE CAR HAVING WARRANTY UP TO 50,000 MILES, WE PURCHASED AN ADDITIONAL SERVICE/REPAIR PACKAGE FOR $1,800.00 RECENTLY WE NOTICED THAT WHEN WE FIRST START DRIVING THE CAR HAS A NOISE ON THE RIGHT SIDE, THE NOISE IS MOST NOTICEABLE WHEN APPLYING THE BRAKE AND WHEN RELEASING THE BRAKE. WE TOOK THE CAR TO MERCEDES BENZ OF VALENCIA AND TO SAY THAT THE SERVICE DEPARTMENT STAFF WAS UNWILLING TO HELP IS A GROSS UNDERSTATEMENT. THEY EVENTUALLY DID AGREE TO KEEP THE CAR GOVERNING AND TEST DRIVE IT IN THE MORNING, THEY CALLED THE FOLLOWING DAY ON DECEMBER 3RD AND TOLD US TO COME AND GET THE CAR. BILL THE SERVICE REPRESENTATIVE STATED THAT THEY HEARD THE NOISE WHEN APPLYING THE BRAKE AND SAID THERE IS NOTHING THEY CAN DO BECAUSE THE BRAKES ON THE CAR ARE NEW AND THAT THEY DO NOT KNOW WHAT COULD BE WRONG WITH THE CAR. WE ARE CONCERNED AND , WORRIED ABOUT OUR SAFETY, WE PURCHASED THE CAR AND THE ADDITIONAL REPAIR PACKAGE FOR PEACE OF MIND EXPECTING TO GET THE PROPER SERVICE TO ADDRESS ANY ISSUES BECAUSE THE CAR IS COVERED BY A 50,000 MILE WARRANTY AND WE PURCHASED ADDITIONAL SERVICE PACKAGE.
Mfg Campaign: 11288654
Recall Date: Dec 12, 2019
Mercedes-benz Usa, Llc
Defect Description:
ENGINE
Potential Consequences:
WE PURCHASED THE CAR IN JULY 2019 AND IN ADDITION TO THE CAR HAVING WARRANTY UP TO 50,000 MILES, WE PURCHASED AN ADDITIONAL SERVICE/REPAIR PACKAGE FOR $1,800.00 RECENTLY WE NOTICED THAT WHEN WE FIRST START DRIVING THE CAR HAS A NOISE ON THE RIGHT SIDE, THE NOISE IS MOST NOTICEABLE WHEN APPLYING THE BRAKE AND WHEN RELEASING THE BRAKE. WE TOOK THE CAR TO MERCEDES BENZ OF VALENCIA AND TO SAY THAT THE SERVICE DEPARTMENT STAFF WAS UNWILLING TO HELP IS A GROSS UNDERSTATEMENT. THEY EVENTUALLY DID AGREE TO KEEP THE CAR GOVERNING AND TEST DRIVE IT IN THE MORNING, THEY CALLED THE FOLLOWING DAY ON DECEMBER 3RD AND TOLD US TO COME AND GET THE CAR. BILL THE SERVICE REPRESENTATIVE STATED THAT THEY HEARD THE NOISE WHEN APPLYING THE BRAKE AND SAID THERE IS NOTHING THEY CAN DO BECAUSE THE BRAKES ON THE CAR ARE NEW AND THAT THEY DO NOT KNOW WHAT COULD BE WRONG WITH THE CAR. WE ARE CONCERNED AND , WORRIED ABOUT OUR SAFETY, WE PURCHASED THE CAR AND THE ADDITIONAL REPAIR PACKAGE FOR PEACE OF MIND EXPECTING TO GET THE PROPER SERVICE TO ADDRESS ANY ISSUES BECAUSE THE CAR IS COVERED BY A 50,000 MILE WARRANTY AND WE PURCHASED ADDITIONAL SERVICE PACKAGE.
Corrective Action:
WE PURCHASED THE CAR IN JULY 2019 AND IN ADDITION TO THE CAR HAVING WARRANTY UP TO 50,000 MILES, WE PURCHASED AN ADDITIONAL SERVICE/REPAIR PACKAGE FOR $1,800.00 RECENTLY WE NOTICED THAT WHEN WE FIRST START DRIVING THE CAR HAS A NOISE ON THE RIGHT SIDE, THE NOISE IS MOST NOTICEABLE WHEN APPLYING THE BRAKE AND WHEN RELEASING THE BRAKE. WE TOOK THE CAR TO MERCEDES BENZ OF VALENCIA AND TO SAY THAT THE SERVICE DEPARTMENT STAFF WAS UNWILLING TO HELP IS A GROSS UNDERSTATEMENT. THEY EVENTUALLY DID AGREE TO KEEP THE CAR GOVERNING AND TEST DRIVE IT IN THE MORNING, THEY CALLED THE FOLLOWING DAY ON DECEMBER 3RD AND TOLD US TO COME AND GET THE CAR. BILL THE SERVICE REPRESENTATIVE STATED THAT THEY HEARD THE NOISE WHEN APPLYING THE BRAKE AND SAID THERE IS NOTHING THEY CAN DO BECAUSE THE BRAKES ON THE CAR ARE NEW AND THAT THEY DO NOT KNOW WHAT COULD BE WRONG WITH THE CAR. WE ARE CONCERNED AND , WORRIED ABOUT OUR SAFETY, WE PURCHASED THE CAR AND THE ADDITIONAL REPAIR PACKAGE FOR PEACE OF MIND EXPECTING TO GET THE PROPER SERVICE TO ADDRESS ANY ISSUES BECAUSE THE CAR IS COVERED BY A 50,000 MILE WARRANTY AND WE PURCHASED ADDITIONAL SERVICE PACKAGE.
Additional Notes:
WE PURCHASED THE CAR IN JULY 2019 AND IN ADDITION TO THE CAR HAVING WARRANTY UP TO 50,000 MILES, WE PURCHASED AN ADDITIONAL SERVICE/REPAIR PACKAGE FOR $1,800.00 RECENTLY WE NOTICED THAT WHEN WE FIRST START DRIVING THE CAR HAS A NOISE ON THE RIGHT SIDE, THE NOISE IS MOST NOTICEABLE WHEN APPLYING THE BRAKE AND WHEN RELEASING THE BRAKE. WE TOOK THE CAR TO MERCEDES BENZ OF VALENCIA AND TO SAY THAT THE SERVICE DEPARTMENT STAFF WAS UNWILLING TO HELP IS A GROSS UNDERSTATEMENT. THEY EVENTUALLY DID AGREE TO KEEP THE CAR GOVERNING AND TEST DRIVE IT IN THE MORNING, THEY CALLED THE FOLLOWING DAY ON DECEMBER 3RD AND TOLD US TO COME AND GET THE CAR. BILL THE SERVICE REPRESENTATIVE STATED THAT THEY HEARD THE NOISE WHEN APPLYING THE BRAKE AND SAID THERE IS NOTHING THEY CAN DO BECAUSE THE BRAKES ON THE CAR ARE NEW AND THAT THEY DO NOT KNOW WHAT COULD BE WRONG WITH THE CAR. WE ARE CONCERNED AND , WORRIED ABOUT OUR SAFETY, WE PURCHASED THE CAR AND THE ADDITIONAL REPAIR PACKAGE FOR PEACE OF MIND EXPECTING TO GET THE PROPER SERVICE TO ADDRESS ANY ISSUES BECAUSE THE CAR IS COVERED BY A 50,000 MILE WARRANTY AND WE PURCHASED ADDITIONAL SERVICE PACKAGE.
Mfg Campaign: 11288654
Recall Date: Dec 12, 2019
Mercedes-benz Usa, Llc
Defect Description:
SUSPENSION
Potential Consequences:
WE PURCHASED THE CAR IN JULY 2019 AND IN ADDITION TO THE CAR HAVING WARRANTY UP TO 50,000 MILES, WE PURCHASED AN ADDITIONAL SERVICE/REPAIR PACKAGE FOR $1,800.00 RECENTLY WE NOTICED THAT WHEN WE FIRST START DRIVING THE CAR HAS A NOISE ON THE RIGHT SIDE, THE NOISE IS MOST NOTICEABLE WHEN APPLYING THE BRAKE AND WHEN RELEASING THE BRAKE. WE TOOK THE CAR TO MERCEDES BENZ OF VALENCIA AND TO SAY THAT THE SERVICE DEPARTMENT STAFF WAS UNWILLING TO HELP IS A GROSS UNDERSTATEMENT. THEY EVENTUALLY DID AGREE TO KEEP THE CAR GOVERNING AND TEST DRIVE IT IN THE MORNING, THEY CALLED THE FOLLOWING DAY ON DECEMBER 3RD AND TOLD US TO COME AND GET THE CAR. BILL THE SERVICE REPRESENTATIVE STATED THAT THEY HEARD THE NOISE WHEN APPLYING THE BRAKE AND SAID THERE IS NOTHING THEY CAN DO BECAUSE THE BRAKES ON THE CAR ARE NEW AND THAT THEY DO NOT KNOW WHAT COULD BE WRONG WITH THE CAR. WE ARE CONCERNED AND , WORRIED ABOUT OUR SAFETY, WE PURCHASED THE CAR AND THE ADDITIONAL REPAIR PACKAGE FOR PEACE OF MIND EXPECTING TO GET THE PROPER SERVICE TO ADDRESS ANY ISSUES BECAUSE THE CAR IS COVERED BY A 50,000 MILE WARRANTY AND WE PURCHASED ADDITIONAL SERVICE PACKAGE.
Corrective Action:
WE PURCHASED THE CAR IN JULY 2019 AND IN ADDITION TO THE CAR HAVING WARRANTY UP TO 50,000 MILES, WE PURCHASED AN ADDITIONAL SERVICE/REPAIR PACKAGE FOR $1,800.00 RECENTLY WE NOTICED THAT WHEN WE FIRST START DRIVING THE CAR HAS A NOISE ON THE RIGHT SIDE, THE NOISE IS MOST NOTICEABLE WHEN APPLYING THE BRAKE AND WHEN RELEASING THE BRAKE. WE TOOK THE CAR TO MERCEDES BENZ OF VALENCIA AND TO SAY THAT THE SERVICE DEPARTMENT STAFF WAS UNWILLING TO HELP IS A GROSS UNDERSTATEMENT. THEY EVENTUALLY DID AGREE TO KEEP THE CAR GOVERNING AND TEST DRIVE IT IN THE MORNING, THEY CALLED THE FOLLOWING DAY ON DECEMBER 3RD AND TOLD US TO COME AND GET THE CAR. BILL THE SERVICE REPRESENTATIVE STATED THAT THEY HEARD THE NOISE WHEN APPLYING THE BRAKE AND SAID THERE IS NOTHING THEY CAN DO BECAUSE THE BRAKES ON THE CAR ARE NEW AND THAT THEY DO NOT KNOW WHAT COULD BE WRONG WITH THE CAR. WE ARE CONCERNED AND , WORRIED ABOUT OUR SAFETY, WE PURCHASED THE CAR AND THE ADDITIONAL REPAIR PACKAGE FOR PEACE OF MIND EXPECTING TO GET THE PROPER SERVICE TO ADDRESS ANY ISSUES BECAUSE THE CAR IS COVERED BY A 50,000 MILE WARRANTY AND WE PURCHASED ADDITIONAL SERVICE PACKAGE.
Additional Notes:
WE PURCHASED THE CAR IN JULY 2019 AND IN ADDITION TO THE CAR HAVING WARRANTY UP TO 50,000 MILES, WE PURCHASED AN ADDITIONAL SERVICE/REPAIR PACKAGE FOR $1,800.00 RECENTLY WE NOTICED THAT WHEN WE FIRST START DRIVING THE CAR HAS A NOISE ON THE RIGHT SIDE, THE NOISE IS MOST NOTICEABLE WHEN APPLYING THE BRAKE AND WHEN RELEASING THE BRAKE. WE TOOK THE CAR TO MERCEDES BENZ OF VALENCIA AND TO SAY THAT THE SERVICE DEPARTMENT STAFF WAS UNWILLING TO HELP IS A GROSS UNDERSTATEMENT. THEY EVENTUALLY DID AGREE TO KEEP THE CAR GOVERNING AND TEST DRIVE IT IN THE MORNING, THEY CALLED THE FOLLOWING DAY ON DECEMBER 3RD AND TOLD US TO COME AND GET THE CAR. BILL THE SERVICE REPRESENTATIVE STATED THAT THEY HEARD THE NOISE WHEN APPLYING THE BRAKE AND SAID THERE IS NOTHING THEY CAN DO BECAUSE THE BRAKES ON THE CAR ARE NEW AND THAT THEY DO NOT KNOW WHAT COULD BE WRONG WITH THE CAR. WE ARE CONCERNED AND , WORRIED ABOUT OUR SAFETY, WE PURCHASED THE CAR AND THE ADDITIONAL REPAIR PACKAGE FOR PEACE OF MIND EXPECTING TO GET THE PROPER SERVICE TO ADDRESS ANY ISSUES BECAUSE THE CAR IS COVERED BY A 50,000 MILE WARRANTY AND WE PURCHASED ADDITIONAL SERVICE PACKAGE.
Mfg Campaign: 11288654
Recall Date: Dec 12, 2019
Mercedes-benz Usa, Llc
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
THE WINDSHIELD IS WEAK PRONE TO BREAK/CRACK EASILY. IN LESS THAN 3 YEARS 4 WINDSHIELDS HAVE BEEN REQUIRED. NOT NORMAL AND THIS IS POTENTIALLY DANGEROUS.
Corrective Action:
THE WINDSHIELD IS WEAK PRONE TO BREAK/CRACK EASILY. IN LESS THAN 3 YEARS 4 WINDSHIELDS HAVE BEEN REQUIRED. NOT NORMAL AND THIS IS POTENTIALLY DANGEROUS.
Additional Notes:
THE WINDSHIELD IS WEAK PRONE TO BREAK/CRACK EASILY. IN LESS THAN 3 YEARS 4 WINDSHIELDS HAVE BEEN REQUIRED. NOT NORMAL AND THIS IS POTENTIALLY DANGEROUS.
Mfg Campaign: 11098133
Recall Date: May 26, 2018
Mercedes-benz Usa, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE SUNROOF IN THIS VEHICLE SHATTERED OVERNIGHT WITHOUT ANY KNOWN CAUSE. THE VEHICLE WAS PARKED IN THE DRIVEWAY AT MY HOME. NO ONE WAS INJURED IN THIS INCIDENT. THE VEHICLE WAS LAST DRIVEN AT 10 P.M. ON 05/01/18 WITHOUT THE DAMAGE, AND AT 7:30 A.M. THIS MORNING, 05/02/18, WHEN I WAS GETTING READY TO LEAVE MY HOME, I NOTICED THE MIDDLE OF THE SUNROOF WAS STICKING UP A LITTLE BIT...IT LOOKED LIKE A PUNCH FROM THE INSIDE. WHEN I OPENED THE DOOR, A BIG PIECE OF THE MIDDLE OF THE SUNROOF FELL DOWN ONTO THE SCREEN UNDERNEATH IT AND THE REST OF IT WAS SHATTERED BUT STILL IN PLACE. THIS WAS THE FIRST DAY OF REALLY WARM WEATHER WE HAVE HAD IN A WHILE AND I DON'T KNOW IF THAT COULD BE RELATED TO THE CAUSE. WE TOOK THE VEHICLE TO THE MERCEDES BENZ DEALERSHIP AND THE REPRESENTATIVE THERE SAID HE HAD NEVER HEARD OF THIS HAPPENING; HOWEVER, THERE ARE MANY INCIDENTS REPORTED ON THE INTERNET OF THIS EXACT SAME ISSUE. I HOPE YOU CAN FORCE THEM TO LOOK INTO THIS ISSUE FOR SAFETY REASONS AND ALSO FOR THE MONETARY EXPENSE TO THE CONSUMER. IT SHOULD BE A WARRANTY REPAIR ITEM.
Corrective Action:
THE SUNROOF IN THIS VEHICLE SHATTERED OVERNIGHT WITHOUT ANY KNOWN CAUSE. THE VEHICLE WAS PARKED IN THE DRIVEWAY AT MY HOME. NO ONE WAS INJURED IN THIS INCIDENT. THE VEHICLE WAS LAST DRIVEN AT 10 P.M. ON 05/01/18 WITHOUT THE DAMAGE, AND AT 7:30 A.M. THIS MORNING, 05/02/18, WHEN I WAS GETTING READY TO LEAVE MY HOME, I NOTICED THE MIDDLE OF THE SUNROOF WAS STICKING UP A LITTLE BIT...IT LOOKED LIKE A PUNCH FROM THE INSIDE. WHEN I OPENED THE DOOR, A BIG PIECE OF THE MIDDLE OF THE SUNROOF FELL DOWN ONTO THE SCREEN UNDERNEATH IT AND THE REST OF IT WAS SHATTERED BUT STILL IN PLACE. THIS WAS THE FIRST DAY OF REALLY WARM WEATHER WE HAVE HAD IN A WHILE AND I DON'T KNOW IF THAT COULD BE RELATED TO THE CAUSE. WE TOOK THE VEHICLE TO THE MERCEDES BENZ DEALERSHIP AND THE REPRESENTATIVE THERE SAID HE HAD NEVER HEARD OF THIS HAPPENING; HOWEVER, THERE ARE MANY INCIDENTS REPORTED ON THE INTERNET OF THIS EXACT SAME ISSUE. I HOPE YOU CAN FORCE THEM TO LOOK INTO THIS ISSUE FOR SAFETY REASONS AND ALSO FOR THE MONETARY EXPENSE TO THE CONSUMER. IT SHOULD BE A WARRANTY REPAIR ITEM.
Additional Notes:
THE SUNROOF IN THIS VEHICLE SHATTERED OVERNIGHT WITHOUT ANY KNOWN CAUSE. THE VEHICLE WAS PARKED IN THE DRIVEWAY AT MY HOME. NO ONE WAS INJURED IN THIS INCIDENT. THE VEHICLE WAS LAST DRIVEN AT 10 P.M. ON 05/01/18 WITHOUT THE DAMAGE, AND AT 7:30 A.M. THIS MORNING, 05/02/18, WHEN I WAS GETTING READY TO LEAVE MY HOME, I NOTICED THE MIDDLE OF THE SUNROOF WAS STICKING UP A LITTLE BIT...IT LOOKED LIKE A PUNCH FROM THE INSIDE. WHEN I OPENED THE DOOR, A BIG PIECE OF THE MIDDLE OF THE SUNROOF FELL DOWN ONTO THE SCREEN UNDERNEATH IT AND THE REST OF IT WAS SHATTERED BUT STILL IN PLACE. THIS WAS THE FIRST DAY OF REALLY WARM WEATHER WE HAVE HAD IN A WHILE AND I DON'T KNOW IF THAT COULD BE RELATED TO THE CAUSE. WE TOOK THE VEHICLE TO THE MERCEDES BENZ DEALERSHIP AND THE REPRESENTATIVE THERE SAID HE HAD NEVER HEARD OF THIS HAPPENING; HOWEVER, THERE ARE MANY INCIDENTS REPORTED ON THE INTERNET OF THIS EXACT SAME ISSUE. I HOPE YOU CAN FORCE THEM TO LOOK INTO THIS ISSUE FOR SAFETY REASONS AND ALSO FOR THE MONETARY EXPENSE TO THE CONSUMER. IT SHOULD BE A WARRANTY REPAIR ITEM.
Mfg Campaign: 11091309
Recall Date: May 2, 2018
Mercedes-benz Usa, Llc
Defect Description:
STEERING
Potential Consequences:
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GL450. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V241000 (STEERING). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT SPOKE TO AUTOHAUS OF PEORIA (2322 W VAN WINKLE WAY, PEORIA, IL 61615) WHO STATED THAT THEY HAD NOT HEARD OF THE RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GL450. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V241000 (STEERING). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT SPOKE TO AUTOHAUS OF PEORIA (2322 W VAN WINKLE WAY, PEORIA, IL 61615) WHO STATED THAT THEY HAD NOT HEARD OF THE RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GL450. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V241000 (STEERING). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT SPOKE TO AUTOHAUS OF PEORIA (2322 W VAN WINKLE WAY, PEORIA, IL 61615) WHO STATED THAT THEY HAD NOT HEARD OF THE RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Mfg Campaign: 11003984
Recall Date: Jul 10, 2017
Mercedes-benz Usa, Llc
Defect Description:
SEATS
Potential Consequences:
2ND ROW HEAD REST UNSAFE AND UNUSEABLE - THE HEADREST IS TOO LOW AND TOO HIGH FOR A CHILD OR SMALL PERSON TO USE. WHEN IN DOWN POSITION, SEAT PUSHES HEAD FORWARD; WHEN IT IS UP, IT'S TOO TALL FOR THE HEAD. ALSO HEADREST IS VERY DIFFICULT TO PULL UP. BASICALLY, THIS PART IS NOT USEABLE BY ANYONE EXCEPT A VERY TALL PERSON. SHOULD BE REPLACED BY MERCEDES. INJURIES CAN OCCUR DUE TO THIS DESIGN. NO INCIDENT HAS OCCURRED; ONLY COMPLAINTS ABOUT USING THE HEAD REST.
Corrective Action:
2ND ROW HEAD REST UNSAFE AND UNUSEABLE - THE HEADREST IS TOO LOW AND TOO HIGH FOR A CHILD OR SMALL PERSON TO USE. WHEN IN DOWN POSITION, SEAT PUSHES HEAD FORWARD; WHEN IT IS UP, IT'S TOO TALL FOR THE HEAD. ALSO HEADREST IS VERY DIFFICULT TO PULL UP. BASICALLY, THIS PART IS NOT USEABLE BY ANYONE EXCEPT A VERY TALL PERSON. SHOULD BE REPLACED BY MERCEDES. INJURIES CAN OCCUR DUE TO THIS DESIGN. NO INCIDENT HAS OCCURRED; ONLY COMPLAINTS ABOUT USING THE HEAD REST.
Additional Notes:
2ND ROW HEAD REST UNSAFE AND UNUSEABLE - THE HEADREST IS TOO LOW AND TOO HIGH FOR A CHILD OR SMALL PERSON TO USE. WHEN IN DOWN POSITION, SEAT PUSHES HEAD FORWARD; WHEN IT IS UP, IT'S TOO TALL FOR THE HEAD. ALSO HEADREST IS VERY DIFFICULT TO PULL UP. BASICALLY, THIS PART IS NOT USEABLE BY ANYONE EXCEPT A VERY TALL PERSON. SHOULD BE REPLACED BY MERCEDES. INJURIES CAN OCCUR DUE TO THIS DESIGN. NO INCIDENT HAS OCCURRED; ONLY COMPLAINTS ABOUT USING THE HEAD REST.
Mfg Campaign: 11000079
Recall Date: Jun 19, 2017
Mercedes-benz Usa, Llc
Defect Description:
SEATS
Potential Consequences:
THE SECOND ROW SEAT HEADREST IS UNUSABLE FOR MY CHILDREN. IT HITS THEM IN THE HEAD AND THEY ARE TOTALLY UNCOMFORTABLE. I SEE NOW THAT THIS IS A MAJOR SOURCE OF PROBLEMS FOR THIS VEHICLE. MANY PARENTS ARE COMPLAINING. MERCEDES HAS NO CURE FOR IT. NOT OK.
Corrective Action:
THE SECOND ROW SEAT HEADREST IS UNUSABLE FOR MY CHILDREN. IT HITS THEM IN THE HEAD AND THEY ARE TOTALLY UNCOMFORTABLE. I SEE NOW THAT THIS IS A MAJOR SOURCE OF PROBLEMS FOR THIS VEHICLE. MANY PARENTS ARE COMPLAINING. MERCEDES HAS NO CURE FOR IT. NOT OK.
Additional Notes:
THE SECOND ROW SEAT HEADREST IS UNUSABLE FOR MY CHILDREN. IT HITS THEM IN THE HEAD AND THEY ARE TOTALLY UNCOMFORTABLE. I SEE NOW THAT THIS IS A MAJOR SOURCE OF PROBLEMS FOR THIS VEHICLE. MANY PARENTS ARE COMPLAINING. MERCEDES HAS NO CURE FOR IT. NOT OK.
Mfg Campaign: 10818230
Recall Date: Jan 5, 2016
Mercedes-benz Usa, Llc
Defect Description:
SEATS
Potential Consequences:
MY FATHER AND MOTHER IN-LAW RECENTLY PURCHASED A 2016 MERCEDES BENZ GL450 AS OUR FAMILY CAR. THE HEADRESTS FOR THE 2ND ROW SEATS WITH THE "EASY ENTRY" OPTION APPEAR TO POSE A COMFORT AND SAFETY ISSUE FOR BOTH CAR SEATS AND "SHORTER" PEOPLE... I WOULD SAY 5'-3" AND SHORTER. WITH THE "EASY ENTRY" OPTION THE 2ND ROW HEAD RESTS ARE ONLY 2 POSITION, FULLY LOWERED OR FULLY EXTENDED. FULLY ADJUSTABLE HEIGHTS ARE NOT POSSIBLE. BOTH POSITIONS POSE A COMFORT AND SAFETY ISSUE. AT THE FULLY LOWERED POSITION, A CHILD'S CAR SEAT WOULD NOT BE FLUSH WITH THE SEAT AS THE HEAD REST FORCES THE CAR SEAT TO LEAN FORWARD IN AN UNSTABLE CONDITION. ALSO FOR "SHORTER" PEOPLE, THE HEAD REST AT THE FULLY LOWERED POSITION FORCES A PERSON'S HEAD TO LEAN FORWARD IN A VERY UNCOMFORTABLE AND UN-NATURAL POSITION. WITH THE HEADRESTS AT THE FULLY EXTENDED POSITION, THE CAR SEAT BACK DOESN'T QUITE REST ON THE THE SEAT AS THE HEAD REST STILL PROTRUDES FROM THE VERTICAL PLANE OF THE SEAT. THEREFORE THE CAR SEAT IS ONCE AGAIN IN AN UNSTABLE CONDITION EVEN THOUGH SECURED BY THE SEAT BELT RESTRAINT SYSTEM. FOR THE "SHORTER" PEOPLE, THE HEADREST AT THE FULLY EXTENDED POSITION IS EXTREMELY UNCOMFORTABLE AS THE HEADREST PROTRUDES, AS INDICATED ABOVE, AND SO THE PERSON'S HEAD IS RESTING ON AN EDGE OF THE HEADREST, IN A LEANED FORWARD POSITION. PLEASE REVIEW THIS ISSUE FURTHER AS I'M SURE THERE HAVE BEEN OTHER COMPLAINTS ON WHAT IS PERCEIVED TO BE A MANUFACTURER'S DESIGN ISSUE.
Corrective Action:
MY FATHER AND MOTHER IN-LAW RECENTLY PURCHASED A 2016 MERCEDES BENZ GL450 AS OUR FAMILY CAR. THE HEADRESTS FOR THE 2ND ROW SEATS WITH THE "EASY ENTRY" OPTION APPEAR TO POSE A COMFORT AND SAFETY ISSUE FOR BOTH CAR SEATS AND "SHORTER" PEOPLE... I WOULD SAY 5'-3" AND SHORTER. WITH THE "EASY ENTRY" OPTION THE 2ND ROW HEAD RESTS ARE ONLY 2 POSITION, FULLY LOWERED OR FULLY EXTENDED. FULLY ADJUSTABLE HEIGHTS ARE NOT POSSIBLE. BOTH POSITIONS POSE A COMFORT AND SAFETY ISSUE. AT THE FULLY LOWERED POSITION, A CHILD'S CAR SEAT WOULD NOT BE FLUSH WITH THE SEAT AS THE HEAD REST FORCES THE CAR SEAT TO LEAN FORWARD IN AN UNSTABLE CONDITION. ALSO FOR "SHORTER" PEOPLE, THE HEAD REST AT THE FULLY LOWERED POSITION FORCES A PERSON'S HEAD TO LEAN FORWARD IN A VERY UNCOMFORTABLE AND UN-NATURAL POSITION. WITH THE HEADRESTS AT THE FULLY EXTENDED POSITION, THE CAR SEAT BACK DOESN'T QUITE REST ON THE THE SEAT AS THE HEAD REST STILL PROTRUDES FROM THE VERTICAL PLANE OF THE SEAT. THEREFORE THE CAR SEAT IS ONCE AGAIN IN AN UNSTABLE CONDITION EVEN THOUGH SECURED BY THE SEAT BELT RESTRAINT SYSTEM. FOR THE "SHORTER" PEOPLE, THE HEADREST AT THE FULLY EXTENDED POSITION IS EXTREMELY UNCOMFORTABLE AS THE HEADREST PROTRUDES, AS INDICATED ABOVE, AND SO THE PERSON'S HEAD IS RESTING ON AN EDGE OF THE HEADREST, IN A LEANED FORWARD POSITION. PLEASE REVIEW THIS ISSUE FURTHER AS I'M SURE THERE HAVE BEEN OTHER COMPLAINTS ON WHAT IS PERCEIVED TO BE A MANUFACTURER'S DESIGN ISSUE.
Additional Notes:
MY FATHER AND MOTHER IN-LAW RECENTLY PURCHASED A 2016 MERCEDES BENZ GL450 AS OUR FAMILY CAR. THE HEADRESTS FOR THE 2ND ROW SEATS WITH THE "EASY ENTRY" OPTION APPEAR TO POSE A COMFORT AND SAFETY ISSUE FOR BOTH CAR SEATS AND "SHORTER" PEOPLE... I WOULD SAY 5'-3" AND SHORTER. WITH THE "EASY ENTRY" OPTION THE 2ND ROW HEAD RESTS ARE ONLY 2 POSITION, FULLY LOWERED OR FULLY EXTENDED. FULLY ADJUSTABLE HEIGHTS ARE NOT POSSIBLE. BOTH POSITIONS POSE A COMFORT AND SAFETY ISSUE. AT THE FULLY LOWERED POSITION, A CHILD'S CAR SEAT WOULD NOT BE FLUSH WITH THE SEAT AS THE HEAD REST FORCES THE CAR SEAT TO LEAN FORWARD IN AN UNSTABLE CONDITION. ALSO FOR "SHORTER" PEOPLE, THE HEAD REST AT THE FULLY LOWERED POSITION FORCES A PERSON'S HEAD TO LEAN FORWARD IN A VERY UNCOMFORTABLE AND UN-NATURAL POSITION. WITH THE HEADRESTS AT THE FULLY EXTENDED POSITION, THE CAR SEAT BACK DOESN'T QUITE REST ON THE THE SEAT AS THE HEAD REST STILL PROTRUDES FROM THE VERTICAL PLANE OF THE SEAT. THEREFORE THE CAR SEAT IS ONCE AGAIN IN AN UNSTABLE CONDITION EVEN THOUGH SECURED BY THE SEAT BELT RESTRAINT SYSTEM. FOR THE "SHORTER" PEOPLE, THE HEADREST AT THE FULLY EXTENDED POSITION IS EXTREMELY UNCOMFORTABLE AS THE HEADREST PROTRUDES, AS INDICATED ABOVE, AND SO THE PERSON'S HEAD IS RESTING ON AN EDGE OF THE HEADREST, IN A LEANED FORWARD POSITION. PLEASE REVIEW THIS ISSUE FURTHER AS I'M SURE THERE HAVE BEEN OTHER COMPLAINTS ON WHAT IS PERCEIVED TO BE A MANUFACTURER'S DESIGN ISSUE.
Mfg Campaign: 10763773
Recall Date: Sep 15, 2015
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