Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Mercedes-benz Usa, Llc.
Safety Issue:
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 2019120008
Recall Date: Nov 1, 2019
Mercedes-benz Usa, Llc.
Safety Issue:
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2012-2014 ML350 Bluetec 4Matic and ML550 4Matic, 2012-2015 ML63 AMG 4Matic and ML350 4Matic, 2013-2016 GL350 Bluetec 4Matic, GL550 4Matic and GL63 AMG 4Matic, 2017 GLS350d 4Matic, GLS450 4Matic, GLS550 4Matic and GLS63 AMG 4Matic, 2015 ML400 4Matic, 2016 GLE400 4Matic, GLE350 4Matic, GLE63 AMG 4Matic, GLE63S AMG 4Matic, GLE450 4Matic Coupe and GLE63S AMG 4Matic Coupe, 2015-2016 GL450 4Matic and 2013-2014 GL450 4Matic vehicles equipped with the Active Curve System (ACS). In certain driving conditions, if the oil level in the ACS reservoir is below the minimum level, the oil may foam and leak out of the vent holes in the reservoir cap.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 2018070015
Recall Date: Apr 27, 2018
Mercedes-benz Usa, Llc.
Safety Issue:
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2016 GLE300d 4Matic, E400 4Matic Coupe, GL63 AMG, GLE350, GLE350 4Matic, GLE350d 4Matic, GLE400 4Matic, GLE43 AMG Coupe 4Matic, GLE550e 4Matic, GLE63 AMG 4Matic, GLE63S AMG 4Matic and GLE63S AMG Coupe 4Matic vehicles, 2017 E300 4Matic and GLS63 AMG 4Matic vehicles, and 2016-2017 GL350 4Matic BlueTec, GL450 4Matic, and GL550 4Matic vehicles. The affected vehicles have an electric power steering connector that may be insufficiently sealed, allowing water to enter the control unit.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 2017050013
Recall Date: Apr 11, 2017
Mercedes-benz Usa, Llc.
Safety Issue:
Mercedes-Benz USA, LLC (MBUSA) is recalling certain model year 2016-2017 GL350 4Matic Bluetec, GL550 4Matic, GLE350 4Matic, GLE43 AMG Coupe, GLE450 4Matic, 2016 GLE300d 4Matic, GLE350, GLE350d 4Matic, GLE400 4Matic, GLE550e 4Matic, GLE63 AMG, GLE63 AMG 4Matic, GLE63S AMG 4Matic Coupe, and 2017 GLS63 AMG vehicles manufactured April 23, 2014, to May 10, 2016. The front passenger seat Occupant Classification System (OCS) calibration may be incorrect, and as a result, the system can incorrectly classify the occupant as a child seat, deactivating the front passenger air bag.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 2016120004
Recall Date: Dec 15, 2016
Consumer Complaints
5 ComplaintsMercedes-benz Usa, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Spontaneously exploding panoramic sunroof: I was driving northbound on I-5 in Everett, WA, on 27 January 2023 around 7pm. It was clear, the road was dry, it was around 45 degrees, and there was medium traffic. We were going about 65mph. Just myself and my 4 year old daughter were in the car. With no warning and no visible reason there was a gunshot-like sound and then wind (and a crying daughter). I figured out that it was the rear panel of our two-panel sunroof and glass was sprinkling down. Luckily the sunshade roller was holding much of it. We pulled over and checked it out and that is it. Nobody was injured, but there was glass all over my daughter and in her car seat. facts: -2016 GL350 Mercedes; 59500 miles, excellent shape, two-panel panoramic sunroof (front sliding; rear fixed in place) -I have a Packasport 90 rooftop box on low profile Whispbars that covers the entire sunroof with only about a 1.5" gap over the rear glass panel -the box has been on the roof for at least 3 years and the sunroof has not been operated in that time -there have been no modifications to the car besides the rooftop box -it is very, very, very unlikely that a rock could've hit it (although the dealer and insurance don't really want to hear this) -the temperature was normal for January -the highway was smooth and clean and dry -the glass was cratered upward after breaking (may not mean anything) -I was not following a dump truck or a logging truck -I didn't see or hear any rocks or debris in the split second before the breakage My assessment is that the glass shattered of its own accord. I do not know why, but I have seen reports of this on the internet in auto forums.
Corrective Action:
Spontaneously exploding panoramic sunroof: I was driving northbound on I-5 in Everett, WA, on 27 January 2023 around 7pm. It was clear, the road was dry, it was around 45 degrees, and there was medium traffic. We were going about 65mph. Just myself and my 4 year old daughter were in the car. With no warning and no visible reason there was a gunshot-like sound and then wind (and a crying daughter). I figured out that it was the rear panel of our two-panel sunroof and glass was sprinkling down. Luckily the sunshade roller was holding much of it. We pulled over and checked it out and that is it. Nobody was injured, but there was glass all over my daughter and in her car seat. facts: -2016 GL350 Mercedes; 59500 miles, excellent shape, two-panel panoramic sunroof (front sliding; rear fixed in place) -I have a Packasport 90 rooftop box on low profile Whispbars that covers the entire sunroof with only about a 1.5" gap over the rear glass panel -the box has been on the roof for at least 3 years and the sunroof has not been operated in that time -there have been no modifications to the car besides the rooftop box -it is very, very, very unlikely that a rock could've hit it (although the dealer and insurance don't really want to hear this) -the temperature was normal for January -the highway was smooth and clean and dry -the glass was cratered upward after breaking (may not mean anything) -I was not following a dump truck or a logging truck -I didn't see or hear any rocks or debris in the split second before the breakage My assessment is that the glass shattered of its own accord. I do not know why, but I have seen reports of this on the internet in auto forums.
Additional Notes:
Spontaneously exploding panoramic sunroof: I was driving northbound on I-5 in Everett, WA, on 27 January 2023 around 7pm. It was clear, the road was dry, it was around 45 degrees, and there was medium traffic. We were going about 65mph. Just myself and my 4 year old daughter were in the car. With no warning and no visible reason there was a gunshot-like sound and then wind (and a crying daughter). I figured out that it was the rear panel of our two-panel sunroof and glass was sprinkling down. Luckily the sunshade roller was holding much of it. We pulled over and checked it out and that is it. Nobody was injured, but there was glass all over my daughter and in her car seat. facts: -2016 GL350 Mercedes; 59500 miles, excellent shape, two-panel panoramic sunroof (front sliding; rear fixed in place) -I have a Packasport 90 rooftop box on low profile Whispbars that covers the entire sunroof with only about a 1.5" gap over the rear glass panel -the box has been on the roof for at least 3 years and the sunroof has not been operated in that time -there have been no modifications to the car besides the rooftop box -it is very, very, very unlikely that a rock could've hit it (although the dealer and insurance don't really want to hear this) -the temperature was normal for January -the highway was smooth and clean and dry -the glass was cratered upward after breaking (may not mean anything) -I was not following a dump truck or a logging truck -I didn't see or hear any rocks or debris in the split second before the breakage My assessment is that the glass shattered of its own accord. I do not know why, but I have seen reports of this on the internet in auto forums.
Mfg Campaign: 11508928
Recall Date: Feb 24, 2023
Mercedes-benz Usa, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
THE EXTERIOR LIGHTING ON THE VEHICLE PROVIDED IS SIGNIFICANTLY INFERIOR IN INTENSITY AND DISTANCE ILLUMINATED. IT IS VERY HARD TO SEE AN OBJECT AFTER FEW FEET AND NIGHT DRIVING BECOMES EXTREMELY DANGEROUS. AT NIGHT IT IS UNSAFE TO DRIVE THIS VEHICLE, WITHOUT BEING ABLE TO SEE THE PASSING CARS OR PEOPLE AND FOLLOWING IS THE REPORT FROM IIHS ON THE ILLUMINATION RESULTS, WHICH WERE TESTED TO BE POOR. HTTP://WWW.IIHS.ORG/IIHS/RATINGS/VEHICLE/V/MERCEDES-BENZ/GLE-CLASS-4-DOOR-SUV/2018 I CONTACTED THE MB USA OFFICE AND THE INFORMED ME THIS IS AS PER DESIGN AND THERE IS NOTHING THEY CAN DO. I SINCERELY RECOMMEND NHTSA TO LOOK INTO THIS ISSUE AND CONDUCT SOME INVESTIGATION INTO IT. THIS WILL PREVENT ANY FATALITY OR SERIOUS CRASH. *TR
Corrective Action:
THE EXTERIOR LIGHTING ON THE VEHICLE PROVIDED IS SIGNIFICANTLY INFERIOR IN INTENSITY AND DISTANCE ILLUMINATED. IT IS VERY HARD TO SEE AN OBJECT AFTER FEW FEET AND NIGHT DRIVING BECOMES EXTREMELY DANGEROUS. AT NIGHT IT IS UNSAFE TO DRIVE THIS VEHICLE, WITHOUT BEING ABLE TO SEE THE PASSING CARS OR PEOPLE AND FOLLOWING IS THE REPORT FROM IIHS ON THE ILLUMINATION RESULTS, WHICH WERE TESTED TO BE POOR. HTTP://WWW.IIHS.ORG/IIHS/RATINGS/VEHICLE/V/MERCEDES-BENZ/GLE-CLASS-4-DOOR-SUV/2018 I CONTACTED THE MB USA OFFICE AND THE INFORMED ME THIS IS AS PER DESIGN AND THERE IS NOTHING THEY CAN DO. I SINCERELY RECOMMEND NHTSA TO LOOK INTO THIS ISSUE AND CONDUCT SOME INVESTIGATION INTO IT. THIS WILL PREVENT ANY FATALITY OR SERIOUS CRASH. *TR
Additional Notes:
THE EXTERIOR LIGHTING ON THE VEHICLE PROVIDED IS SIGNIFICANTLY INFERIOR IN INTENSITY AND DISTANCE ILLUMINATED. IT IS VERY HARD TO SEE AN OBJECT AFTER FEW FEET AND NIGHT DRIVING BECOMES EXTREMELY DANGEROUS. AT NIGHT IT IS UNSAFE TO DRIVE THIS VEHICLE, WITHOUT BEING ABLE TO SEE THE PASSING CARS OR PEOPLE AND FOLLOWING IS THE REPORT FROM IIHS ON THE ILLUMINATION RESULTS, WHICH WERE TESTED TO BE POOR. HTTP://WWW.IIHS.ORG/IIHS/RATINGS/VEHICLE/V/MERCEDES-BENZ/GLE-CLASS-4-DOOR-SUV/2018 I CONTACTED THE MB USA OFFICE AND THE INFORMED ME THIS IS AS PER DESIGN AND THERE IS NOTHING THEY CAN DO. I SINCERELY RECOMMEND NHTSA TO LOOK INTO THIS ISSUE AND CONDUCT SOME INVESTIGATION INTO IT. THIS WILL PREVENT ANY FATALITY OR SERIOUS CRASH. *TR
Mfg Campaign: 11092093
Recall Date: May 6, 2018
Mercedes-benz Usa, Llc
Defect Description:
SEAT BELTS
Potential Consequences:
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GL350. WHILE DRIVING 65 MPH, THE FRONT PASSENGER SEAT BELT FAILED TO RETRACT AFTER THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO EDHICKS MERCEDES (3102 S PADRE ISLAND DR, CORPUS CHRISTI, TX 78415), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 16,000. THE VIN WAS NOT PROVIDED. CONSUMER STATED HE HAD BRAKED HARD AND HIS WIFE WAS THROWN AGAINST THE DASHBOARD, BOTH WERE WEARING THEIR SEABELTS. VIN INVALID UPDATED 9/13/18*JB
Corrective Action:
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GL350. WHILE DRIVING 65 MPH, THE FRONT PASSENGER SEAT BELT FAILED TO RETRACT AFTER THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO EDHICKS MERCEDES (3102 S PADRE ISLAND DR, CORPUS CHRISTI, TX 78415), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 16,000. THE VIN WAS NOT PROVIDED. CONSUMER STATED HE HAD BRAKED HARD AND HIS WIFE WAS THROWN AGAINST THE DASHBOARD, BOTH WERE WEARING THEIR SEABELTS. VIN INVALID UPDATED 9/13/18*JB
Additional Notes:
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GL350. WHILE DRIVING 65 MPH, THE FRONT PASSENGER SEAT BELT FAILED TO RETRACT AFTER THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO EDHICKS MERCEDES (3102 S PADRE ISLAND DR, CORPUS CHRISTI, TX 78415), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 16,000. THE VIN WAS NOT PROVIDED. CONSUMER STATED HE HAD BRAKED HARD AND HIS WIFE WAS THROWN AGAINST THE DASHBOARD, BOTH WERE WEARING THEIR SEABELTS. VIN INVALID UPDATED 9/13/18*JB
Mfg Campaign: 11052207
Recall Date: Dec 4, 2017
Mercedes-benz Usa, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ON SEPTEMBER 6 2017 MY MERCEDES CLUSTER PANAL (ODEMETER) STOPPED WORKING WHILE DRIVING. WHICH THEN I MADE AN APPOINTMENT WITH THE DEALERSHIP AND THEY REPLACED THE ODOMETER WHICH THEN FAILED AGAIN HOURS AFTER PICKING UP THE CAR. AFTER REPLACING IT 3 TIMES UNDER WARRANTY I'M STILL EXPERIENCING THE SAME ISSUE. I CONTACTED MERCEDES CUSTOMER SERVICE AND THEY AIN'T ADDRESSING THE ISSUE PROPERLY AND HAS STOPPED CALLING ME BACK REGARDING THIS MATTER. I HAVE BEEN OUT OF A CAR SINCE SEPTEMBER 6,2017 TILL TODAY WITH NO LOANER VEHICLE FROM MERCEDES. I WAS FORCED TO RENT A CAR UNDER MY OWN EXPENSE WHILE STILL MAKING THE LEASE PAYMENTS ON THE MERCEDES THAT IS NOT SAFE TO DRIVE SINCE I'M NOT ABLE TO KNOW SPEED, GAS, GEAR I'M IN ETC..
Corrective Action:
ON SEPTEMBER 6 2017 MY MERCEDES CLUSTER PANAL (ODEMETER) STOPPED WORKING WHILE DRIVING. WHICH THEN I MADE AN APPOINTMENT WITH THE DEALERSHIP AND THEY REPLACED THE ODOMETER WHICH THEN FAILED AGAIN HOURS AFTER PICKING UP THE CAR. AFTER REPLACING IT 3 TIMES UNDER WARRANTY I'M STILL EXPERIENCING THE SAME ISSUE. I CONTACTED MERCEDES CUSTOMER SERVICE AND THEY AIN'T ADDRESSING THE ISSUE PROPERLY AND HAS STOPPED CALLING ME BACK REGARDING THIS MATTER. I HAVE BEEN OUT OF A CAR SINCE SEPTEMBER 6,2017 TILL TODAY WITH NO LOANER VEHICLE FROM MERCEDES. I WAS FORCED TO RENT A CAR UNDER MY OWN EXPENSE WHILE STILL MAKING THE LEASE PAYMENTS ON THE MERCEDES THAT IS NOT SAFE TO DRIVE SINCE I'M NOT ABLE TO KNOW SPEED, GAS, GEAR I'M IN ETC..
Additional Notes:
ON SEPTEMBER 6 2017 MY MERCEDES CLUSTER PANAL (ODEMETER) STOPPED WORKING WHILE DRIVING. WHICH THEN I MADE AN APPOINTMENT WITH THE DEALERSHIP AND THEY REPLACED THE ODOMETER WHICH THEN FAILED AGAIN HOURS AFTER PICKING UP THE CAR. AFTER REPLACING IT 3 TIMES UNDER WARRANTY I'M STILL EXPERIENCING THE SAME ISSUE. I CONTACTED MERCEDES CUSTOMER SERVICE AND THEY AIN'T ADDRESSING THE ISSUE PROPERLY AND HAS STOPPED CALLING ME BACK REGARDING THIS MATTER. I HAVE BEEN OUT OF A CAR SINCE SEPTEMBER 6,2017 TILL TODAY WITH NO LOANER VEHICLE FROM MERCEDES. I WAS FORCED TO RENT A CAR UNDER MY OWN EXPENSE WHILE STILL MAKING THE LEASE PAYMENTS ON THE MERCEDES THAT IS NOT SAFE TO DRIVE SINCE I'M NOT ABLE TO KNOW SPEED, GAS, GEAR I'M IN ETC..
Mfg Campaign: 11044392
Recall Date: Nov 8, 2017
Mercedes-benz Usa, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
ON SEPTEMBER 6 2017 MY MERCEDES CLUSTER PANAL (ODEMETER) STOPPED WORKING WHILE DRIVING. WHICH THEN I MADE AN APPOINTMENT WITH THE DEALERSHIP AND THEY REPLACED THE ODOMETER WHICH THEN FAILED AGAIN HOURS AFTER PICKING UP THE CAR. AFTER REPLACING IT 3 TIMES UNDER WARRANTY I'M STILL EXPERIENCING THE SAME ISSUE. I CONTACTED MERCEDES CUSTOMER SERVICE AND THEY AIN'T ADDRESSING THE ISSUE PROPERLY AND HAS STOPPED CALLING ME BACK REGARDING THIS MATTER. I HAVE BEEN OUT OF A CAR SINCE SEPTEMBER 6,2017 TILL TODAY WITH NO LOANER VEHICLE FROM MERCEDES. I WAS FORCED TO RENT A CAR UNDER MY OWN EXPENSE WHILE STILL MAKING THE LEASE PAYMENTS ON THE MERCEDES THAT IS NOT SAFE TO DRIVE SINCE I'M NOT ABLE TO KNOW SPEED, GAS, GEAR I'M IN ETC..
Corrective Action:
ON SEPTEMBER 6 2017 MY MERCEDES CLUSTER PANAL (ODEMETER) STOPPED WORKING WHILE DRIVING. WHICH THEN I MADE AN APPOINTMENT WITH THE DEALERSHIP AND THEY REPLACED THE ODOMETER WHICH THEN FAILED AGAIN HOURS AFTER PICKING UP THE CAR. AFTER REPLACING IT 3 TIMES UNDER WARRANTY I'M STILL EXPERIENCING THE SAME ISSUE. I CONTACTED MERCEDES CUSTOMER SERVICE AND THEY AIN'T ADDRESSING THE ISSUE PROPERLY AND HAS STOPPED CALLING ME BACK REGARDING THIS MATTER. I HAVE BEEN OUT OF A CAR SINCE SEPTEMBER 6,2017 TILL TODAY WITH NO LOANER VEHICLE FROM MERCEDES. I WAS FORCED TO RENT A CAR UNDER MY OWN EXPENSE WHILE STILL MAKING THE LEASE PAYMENTS ON THE MERCEDES THAT IS NOT SAFE TO DRIVE SINCE I'M NOT ABLE TO KNOW SPEED, GAS, GEAR I'M IN ETC..
Additional Notes:
ON SEPTEMBER 6 2017 MY MERCEDES CLUSTER PANAL (ODEMETER) STOPPED WORKING WHILE DRIVING. WHICH THEN I MADE AN APPOINTMENT WITH THE DEALERSHIP AND THEY REPLACED THE ODOMETER WHICH THEN FAILED AGAIN HOURS AFTER PICKING UP THE CAR. AFTER REPLACING IT 3 TIMES UNDER WARRANTY I'M STILL EXPERIENCING THE SAME ISSUE. I CONTACTED MERCEDES CUSTOMER SERVICE AND THEY AIN'T ADDRESSING THE ISSUE PROPERLY AND HAS STOPPED CALLING ME BACK REGARDING THIS MATTER. I HAVE BEEN OUT OF A CAR SINCE SEPTEMBER 6,2017 TILL TODAY WITH NO LOANER VEHICLE FROM MERCEDES. I WAS FORCED TO RENT A CAR UNDER MY OWN EXPENSE WHILE STILL MAKING THE LEASE PAYMENTS ON THE MERCEDES THAT IS NOT SAFE TO DRIVE SINCE I'M NOT ABLE TO KNOW SPEED, GAS, GEAR I'M IN ETC..
Mfg Campaign: 11044392
Recall Date: Nov 8, 2017
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