Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Mercedes-benz Usa, Llc.
Safety Issue:
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2018 Mercedes-Benz C300 and C300 4MATIC vehicles. The headlights on these vehicles may not be properly adjusted. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 2019020008
Recall Date: Dec 19, 2018
Mercedes-benz Usa, Llc.
Safety Issue:
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2018 C300 Cabriolet, C300 Coupe, C300 4Matic Cabriolet, C300, C300 4Matic Coupe, C300 4Matic, C43 AMG Cabriolet, C43 AMG Coupe, C63 S AMG Cabriolet, C350e Plug-In Hybrid, C63 AMG Cabriolet, C63 AMG Coupe, C63 S AMG Coupe, C63 AMG, C63 S AMG, 2018-2019 GLC300 4Matic Coupe, GLC300, GLC63 AMG Coupe, GLC300 4Matic, GLC350e Plug-In Hybrid, GLC43 AMG Coupe, GLC43 AMG, GLC63 S AMG Coupe, and GLC63 AMG vehicles equipped with Audio 20 head units and automatic child seat recognition. The status of the passenger side air bag may not display correctly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 2018120009
Recall Date: Nov 27, 2018
Mercedes-benz Usa, Llc.
Safety Issue:
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2018 Mercedes-Benz C300, C300 4MATIC, C63 AMG, and C63S AMG vehicles. Incorrect bonding of the rear window may cause the window to loosen and detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 2018100003
Recall Date: Sep 11, 2018
Consumer Complaints
7 ComplaintsMercedes-benz Usa, Llc
Defect Description:
SEAT BELTS
Potential Consequences:
The contact owns a 2018 Mercedes-Benz C300 4Matic. The contact stated that the front passenger's and driver's side seat belts had failed to retract and return to the stowed position. The contact related the failure to NHTSA Campaign Number: 21V032000 (Seat Belts); however, the VIN was not included. The dealer was notified of the failure and informed the contact that there would be a cost for a diagnostic test. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 59,000.
Corrective Action:
The contact owns a 2018 Mercedes-Benz C300 4Matic. The contact stated that the front passenger's and driver's side seat belts had failed to retract and return to the stowed position. The contact related the failure to NHTSA Campaign Number: 21V032000 (Seat Belts); however, the VIN was not included. The dealer was notified of the failure and informed the contact that there would be a cost for a diagnostic test. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 59,000.
Additional Notes:
The contact owns a 2018 Mercedes-Benz C300 4Matic. The contact stated that the front passenger's and driver's side seat belts had failed to retract and return to the stowed position. The contact related the failure to NHTSA Campaign Number: 21V032000 (Seat Belts); however, the VIN was not included. The dealer was notified of the failure and informed the contact that there would be a cost for a diagnostic test. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 59,000.
Mfg Campaign: 11637991
Recall Date: Jan 23, 2025
Mercedes-benz Usa, Llc
Defect Description:
STEERING
Potential Consequences:
car has less than 34,000 miles on it. One day went to drive and the vehicle wouldn't turn and an error message popped up "power steering malfunction, check owners manual" Had it towed to dealer and they said they couldn't find anything wrong with it. According to the dealer, no sign of wear and tear, no physical damage,
Corrective Action:
car has less than 34,000 miles on it. One day went to drive and the vehicle wouldn't turn and an error message popped up "power steering malfunction, check owners manual" Had it towed to dealer and they said they couldn't find anything wrong with it. According to the dealer, no sign of wear and tear, no physical damage,
Additional Notes:
car has less than 34,000 miles on it. One day went to drive and the vehicle wouldn't turn and an error message popped up "power steering malfunction, check owners manual" Had it towed to dealer and they said they couldn't find anything wrong with it. According to the dealer, no sign of wear and tear, no physical damage,
Mfg Campaign: 11613561
Recall Date: Sep 9, 2024
Mercedes-benz Usa, Llc
Defect Description:
ENGINE
Potential Consequences:
Very common problem on all Mercedes - code P052E - second time on this car. Engine light, 2nd time on this car. Car is 2018 and has 45k miles. First time it was at 28037 miles. This is a MAJOR issue costing consumers $1500-$2500 to repair and needs a recall from manufacturer
Corrective Action:
Very common problem on all Mercedes - code P052E - second time on this car. Engine light, 2nd time on this car. Car is 2018 and has 45k miles. First time it was at 28037 miles. This is a MAJOR issue costing consumers $1500-$2500 to repair and needs a recall from manufacturer
Additional Notes:
Very common problem on all Mercedes - code P052E - second time on this car. Engine light, 2nd time on this car. Car is 2018 and has 45k miles. First time it was at 28037 miles. This is a MAJOR issue costing consumers $1500-$2500 to repair and needs a recall from manufacturer
Mfg Campaign: 11584844
Recall Date: Apr 23, 2024
Mercedes-benz Usa, Llc
Defect Description:
ENGINE
Potential Consequences:
2018 Mercedes C300. P052E check engine code. Positive Crankcase Ventilation failed with less than 28K miles. Common reported problem but not covered after warranty period, even with extended warranty addition. It's a major part of the engine function and 6 hours of labor to replace. Mercedes Benz should cover this type of fault on the design.
Corrective Action:
2018 Mercedes C300. P052E check engine code. Positive Crankcase Ventilation failed with less than 28K miles. Common reported problem but not covered after warranty period, even with extended warranty addition. It's a major part of the engine function and 6 hours of labor to replace. Mercedes Benz should cover this type of fault on the design.
Additional Notes:
2018 Mercedes C300. P052E check engine code. Positive Crankcase Ventilation failed with less than 28K miles. Common reported problem but not covered after warranty period, even with extended warranty addition. It's a major part of the engine function and 6 hours of labor to replace. Mercedes Benz should cover this type of fault on the design.
Mfg Campaign: 11503416
Recall Date: Jan 24, 2023
Mercedes-benz Usa, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2018 Mercedes-Benz C300 4matic. The contact received notification of NHTSA Campaign Number: 21V058000 (Communication, Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted and stated that the equipment needed to perform the repair was not available. The manufacturer was contacted and informed the contact that the repair was an over-the-air software update. The vehicle was not yet repaired, nor was there any way to confirm that the software update was completed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the START/STOP feature failed to perform as designed. The rear windows failed to raise and lower as needed. The contact took the vehicle to the dealer to be repaired. The exact repairs were unknown. The approximate failure mileage was 49,000.
Corrective Action:
The contact owns a 2018 Mercedes-Benz C300 4matic. The contact received notification of NHTSA Campaign Number: 21V058000 (Communication, Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted and stated that the equipment needed to perform the repair was not available. The manufacturer was contacted and informed the contact that the repair was an over-the-air software update. The vehicle was not yet repaired, nor was there any way to confirm that the software update was completed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the START/STOP feature failed to perform as designed. The rear windows failed to raise and lower as needed. The contact took the vehicle to the dealer to be repaired. The exact repairs were unknown. The approximate failure mileage was 49,000.
Additional Notes:
The contact owns a 2018 Mercedes-Benz C300 4matic. The contact received notification of NHTSA Campaign Number: 21V058000 (Communication, Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted and stated that the equipment needed to perform the repair was not available. The manufacturer was contacted and informed the contact that the repair was an over-the-air software update. The vehicle was not yet repaired, nor was there any way to confirm that the software update was completed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the START/STOP feature failed to perform as designed. The rear windows failed to raise and lower as needed. The contact took the vehicle to the dealer to be repaired. The exact repairs were unknown. The approximate failure mileage was 49,000.
Mfg Campaign: 11418776
Recall Date: May 27, 2021
Mercedes-benz Usa, Llc
Defect Description:
COMMUNICATION
Potential Consequences:
The contact owns a 2018 Mercedes-Benz C300 4matic. The contact received notification of NHTSA Campaign Number: 21V058000 (Communication, Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted and stated that the equipment needed to perform the repair was not available. The manufacturer was contacted and informed the contact that the repair was an over-the-air software update. The vehicle was not yet repaired, nor was there any way to confirm that the software update was completed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the START/STOP feature failed to perform as designed. The rear windows failed to raise and lower as needed. The contact took the vehicle to the dealer to be repaired. The exact repairs were unknown. The approximate failure mileage was 49,000.
Corrective Action:
The contact owns a 2018 Mercedes-Benz C300 4matic. The contact received notification of NHTSA Campaign Number: 21V058000 (Communication, Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted and stated that the equipment needed to perform the repair was not available. The manufacturer was contacted and informed the contact that the repair was an over-the-air software update. The vehicle was not yet repaired, nor was there any way to confirm that the software update was completed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the START/STOP feature failed to perform as designed. The rear windows failed to raise and lower as needed. The contact took the vehicle to the dealer to be repaired. The exact repairs were unknown. The approximate failure mileage was 49,000.
Additional Notes:
The contact owns a 2018 Mercedes-Benz C300 4matic. The contact received notification of NHTSA Campaign Number: 21V058000 (Communication, Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted and stated that the equipment needed to perform the repair was not available. The manufacturer was contacted and informed the contact that the repair was an over-the-air software update. The vehicle was not yet repaired, nor was there any way to confirm that the software update was completed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the START/STOP feature failed to perform as designed. The rear windows failed to raise and lower as needed. The contact took the vehicle to the dealer to be repaired. The exact repairs were unknown. The approximate failure mileage was 49,000.
Mfg Campaign: 11418776
Recall Date: May 27, 2021
Mercedes-benz Usa, Llc
Defect Description:
AIR BAGS
Potential Consequences:
APPARENTLY THERE IS A RECALL SITUATION THAT INCLUDES MY VEHICLE AND MERCEDES BENZ WASN'T ABLE TO SOLVE IT YET. I BOUGHT THE CAR AFTER THE RECALL HAS BEGAN.
Corrective Action:
APPARENTLY THERE IS A RECALL SITUATION THAT INCLUDES MY VEHICLE AND MERCEDES BENZ WASN'T ABLE TO SOLVE IT YET. I BOUGHT THE CAR AFTER THE RECALL HAS BEGAN.
Additional Notes:
APPARENTLY THERE IS A RECALL SITUATION THAT INCLUDES MY VEHICLE AND MERCEDES BENZ WASN'T ABLE TO SOLVE IT YET. I BOUGHT THE CAR AFTER THE RECALL HAS BEGAN.
Mfg Campaign: 11160885
Recall Date: Dec 12, 2018
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