MERCEDES BENZ B 250E 2016

Complete listing of complaints and recalls for this vehicle

4
Complaints
2
Recalls

Complaints & Recalls

4 Complaints 2 Recalls

Official Safety Recalls - Important!

2 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Mercedes-benz Usa, Llc.
NHTSA Campaign: 19V787000 SAFETY RECALL
24.2K Vehicles Affected
Recall Date: Nov 1, 2019
Safety Issue:

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf

Potential Risk:
An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
FREE Recall Solution:
MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local MERCEDES BENZ dealer to schedule your FREE recall repair.
Manufacturer: MERCEDES BENZ
Mfg Campaign: 2019120008
Notice Date: Dec 23, 2019
Recall Date: Nov 1, 2019
Mercedes-benz Usa, Llc.
NHTSA Campaign: 17V627000 SAFETY RECALL
495.3K Vehicles Affected
Recall Date: Oct 6, 2017
Safety Issue:

Mercedes-Benz USA, LLC. (MBUSA) is recalling these vehicles: 2014-2018 CLA250, CLA250 4Matic, CLA45 AMG 4Matic, 2015-2018 GLA250, GLA250 4Matic, GLA45 AMG 4Matic, C300 4Matic, C63S AMG, 2012-2014 C250, C350, C300 4Matic, E550 4Matic, 2013-2014 C63 AMG, 2012-2015 C250 Coupe, C350 Coupe, C63 AMG Coupe, 2013-2015 C350 4Matic Coupe, GLK250 4Matic BlueTec, GLK350, GLK350 4Matic, 2016-2017 C350e, C43 AMG, 2015 C400 4Matic, 2016-2018 C63 AMG, GLC300, GLC300 4Matic, 2017-2018 C300 Coupe, C300 4Matic Coupe, C43 AMG, C63 AMG Coupe, C63S AMG Coupe, C300 Cabriolet, C300 4Matic Cabriolet, C43 AMG Cabriolet, C63 AMG Cabriolet, C63S AMG Cabriolet, GLC300 4Matic Coupe, GLC43 AMG, GLC43 AMG Coupe, 2014 E350 Coupe, E350 4Matic Coupe, E350 Cabriolet, E400 Hybrid, 2015-2017 E400 Coupe, E400 4Matic Coupe, E400 Cabriolet, 2014-2017 E550 Coupe, E550 Cabriolet, B250e, 2014-2016 E250 BlueTec, E63 AMG 4Matic Wagon, 2012-2013 E350 BlueTec, 2012-2016 E350, E350 4Matic, 2015-2016 E400, E400 4Matic, 2012 E63 AMG, 2014-2015 E250 4Matic BlueTec, 2013-2016 E350 Wagon, 2017 GLC300d 4Matic, and 2018 GLC350e 4Matic. The driver's air bag may unexpectedly deploy due to insufficient grounding of the steering components if an electrostatic discharge occurs and the air bag clockspring is broken.

Potential Risk:
If the driver air bag inadvertently deploys, it can increase the risk of injury and a crash.
FREE Recall Solution:
MBUSA will notify owners, and dealers will add sufficient grounding to the steering components, free of charge. The recall began in December 6, 2017. Owners may contact MBUSA customer service at 1-877-496-3691.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local MERCEDES BENZ dealer to schedule your FREE recall repair.
Manufacturer: MERCEDES BENZ
Mfg Campaign: 2017110011
Notice Date: Dec 6, 2017
Recall Date: Oct 6, 2017

Consumer Complaints

4 Complaints
Mercedes-benz Usa, Llc
Campaign: 11627103 Other
Nov 24, 2024
Defect Description:

ENGINE

Potential Consequences:

Complaint submitted to Transport Canada: “The Eco Start function on the Mercedes Benz B250 does not work and so intermittently shuts off the car without warning. Very very dangerous. When stopped at a stop light, unless the eco smart button is turned off the car engine will suddenly shut off. Red text appears in the display above steering wheel stating gear shift error contact dealership. I contacted Mercedes Benz Canada who told me that they would not be liable for the repair. We have researched whether the function can be disabled. There does not appear to be any means of doing so. We simply turn off the feature, however this is not a solution.”

Corrective Action:

Complaint submitted to Transport Canada: “The Eco Start function on the Mercedes Benz B250 does not work and so intermittently shuts off the car without warning. Very very dangerous. When stopped at a stop light, unless the eco smart button is turned off the car engine will suddenly shut off. Red text appears in the display above steering wheel stating gear shift error contact dealership. I contacted Mercedes Benz Canada who told me that they would not be liable for the repair. We have researched whether the function can be disabled. There does not appear to be any means of doing so. We simply turn off the feature, however this is not a solution.”

Additional Notes:

Complaint submitted to Transport Canada: “The Eco Start function on the Mercedes Benz B250 does not work and so intermittently shuts off the car without warning. Very very dangerous. When stopped at a stop light, unless the eco smart button is turned off the car engine will suddenly shut off. Red text appears in the display above steering wheel stating gear shift error contact dealership. I contacted Mercedes Benz Canada who told me that they would not be liable for the repair. We have researched whether the function can be disabled. There does not appear to be any means of doing so. We simply turn off the feature, however this is not a solution.”

Manufacturer: MERCEDES BENZ
Mfg Campaign: 11627103
Notice Date: Nov 24, 2024
Recall Date: Nov 24, 2024
Mercedes-benz Usa, Llc
Campaign: 11499893 Other
Jan 3, 2023
Defect Description:

ENGINE

Potential Consequences:

2016 MERCEDES BENZ B250 E. CONSTITUENT STATED THAT THE COOLANT SEEPED INTO THE ENGINE CAUSING ENGINE FAILURE.

Corrective Action:

2016 MERCEDES BENZ B250 E. CONSTITUENT STATED THAT THE COOLANT SEEPED INTO THE ENGINE CAUSING ENGINE FAILURE.

Additional Notes:

2016 MERCEDES BENZ B250 E. CONSTITUENT STATED THAT THE COOLANT SEEPED INTO THE ENGINE CAUSING ENGINE FAILURE.

Manufacturer: MERCEDES BENZ
Mfg Campaign: 11499893
Notice Date: Jan 3, 2023
Recall Date: Jan 3, 2023
Mercedes-benz Usa, Llc
Campaign: 11080257 Other
Mar 19, 2018
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

MERCEDES NOTIFIED ME VIA LETTER OF A SAFETY PROBLEM WITH MY LEASED 2016 B250E IN NOVEMBER 2017 BUT SAYS PARTS AREN'T AVAILABLE UNTIL OCTOBER 2018. SO I AM DRIVING AN UNSAFE VEHICLE UNTIL THEN?

Corrective Action:

MERCEDES NOTIFIED ME VIA LETTER OF A SAFETY PROBLEM WITH MY LEASED 2016 B250E IN NOVEMBER 2017 BUT SAYS PARTS AREN'T AVAILABLE UNTIL OCTOBER 2018. SO I AM DRIVING AN UNSAFE VEHICLE UNTIL THEN?

Additional Notes:

MERCEDES NOTIFIED ME VIA LETTER OF A SAFETY PROBLEM WITH MY LEASED 2016 B250E IN NOVEMBER 2017 BUT SAYS PARTS AREN'T AVAILABLE UNTIL OCTOBER 2018. SO I AM DRIVING AN UNSAFE VEHICLE UNTIL THEN?

Manufacturer: MERCEDES BENZ
Mfg Campaign: 11080257
Notice Date: Mar 19, 2018
Recall Date: Mar 19, 2018
Mercedes-benz Usa, Llc
Campaign: 11080257 Other
Mar 19, 2018
Defect Description:

AIR BAGS

Potential Consequences:

MERCEDES NOTIFIED ME VIA LETTER OF A SAFETY PROBLEM WITH MY LEASED 2016 B250E IN NOVEMBER 2017 BUT SAYS PARTS AREN'T AVAILABLE UNTIL OCTOBER 2018. SO I AM DRIVING AN UNSAFE VEHICLE UNTIL THEN?

Corrective Action:

MERCEDES NOTIFIED ME VIA LETTER OF A SAFETY PROBLEM WITH MY LEASED 2016 B250E IN NOVEMBER 2017 BUT SAYS PARTS AREN'T AVAILABLE UNTIL OCTOBER 2018. SO I AM DRIVING AN UNSAFE VEHICLE UNTIL THEN?

Additional Notes:

MERCEDES NOTIFIED ME VIA LETTER OF A SAFETY PROBLEM WITH MY LEASED 2016 B250E IN NOVEMBER 2017 BUT SAYS PARTS AREN'T AVAILABLE UNTIL OCTOBER 2018. SO I AM DRIVING AN UNSAFE VEHICLE UNTIL THEN?

Manufacturer: MERCEDES BENZ
Mfg Campaign: 11080257
Notice Date: Mar 19, 2018
Recall Date: Mar 19, 2018

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