Complaints & Recalls
Consumer Complaints
19 ComplaintsMazda Motor Corp.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
The Infotainment system malfunctions. The rear view camera freezes, not with the current conditions but a still picture of a street I do not recognize. This puts not only myself at risk for an accident but those of others as well. This malfunction has been taken into the dealership on two different occasions. Each time the dealer couldn't solve the issue. There is currently a class action lawsuit regarding the Infotainment system.
Corrective Action:
The Infotainment system malfunctions. The rear view camera freezes, not with the current conditions but a still picture of a street I do not recognize. This puts not only myself at risk for an accident but those of others as well. This malfunction has been taken into the dealership on two different occasions. Each time the dealer couldn't solve the issue. There is currently a class action lawsuit regarding the Infotainment system.
Additional Notes:
The Infotainment system malfunctions. The rear view camera freezes, not with the current conditions but a still picture of a street I do not recognize. This puts not only myself at risk for an accident but those of others as well. This malfunction has been taken into the dealership on two different occasions. Each time the dealer couldn't solve the issue. There is currently a class action lawsuit regarding the Infotainment system.
Mfg Campaign: 11668602
Recall Date: Jun 23, 2025
Mazda Motor Corp.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Twice had low oil warning lamp appear. First time in July 2023, 2nd time in June 2024. Both times oil has just been changed 2-3 months prior. Saw articles that there was a recent lawsuit, which is why I am filling complaint as well. Not for lawsuit, but for repairs so this does not occur again.
Corrective Action:
Twice had low oil warning lamp appear. First time in July 2023, 2nd time in June 2024. Both times oil has just been changed 2-3 months prior. Saw articles that there was a recent lawsuit, which is why I am filling complaint as well. Not for lawsuit, but for repairs so this does not occur again.
Additional Notes:
Twice had low oil warning lamp appear. First time in July 2023, 2nd time in June 2024. Both times oil has just been changed 2-3 months prior. Saw articles that there was a recent lawsuit, which is why I am filling complaint as well. Not for lawsuit, but for repairs so this does not occur again.
Mfg Campaign: 11598087
Recall Date: Jul 1, 2024
Mazda Motor Corp.
Defect Description:
ENGINE
Potential Consequences:
Engine oil low warning 2k miles after oil change and again a week after topping oil off.
Corrective Action:
Engine oil low warning 2k miles after oil change and again a week after topping oil off.
Additional Notes:
Engine oil low warning 2k miles after oil change and again a week after topping oil off.
Mfg Campaign: 11560526
Recall Date: Dec 17, 2023
Mazda Motor Corp.
Defect Description:
ENGINE
Potential Consequences:
My car displayed a low oil level light between oil changes and after checking the dipstick it was low. No sign of visible oil leak so upon further research I was made aware of a TSB about defective valve seals causing excessive oil consumption. My cars VIN is in the affected range outlined in the TSB. Now when I drive it's likely that slow but permanent damage could be occuring in my vehicle.
Corrective Action:
My car displayed a low oil level light between oil changes and after checking the dipstick it was low. No sign of visible oil leak so upon further research I was made aware of a TSB about defective valve seals causing excessive oil consumption. My cars VIN is in the affected range outlined in the TSB. Now when I drive it's likely that slow but permanent damage could be occuring in my vehicle.
Additional Notes:
My car displayed a low oil level light between oil changes and after checking the dipstick it was low. No sign of visible oil leak so upon further research I was made aware of a TSB about defective valve seals causing excessive oil consumption. My cars VIN is in the affected range outlined in the TSB. Now when I drive it's likely that slow but permanent damage could be occuring in my vehicle.
Mfg Campaign: 11528713
Recall Date: Jun 25, 2023
Mazda Motor Corp.
Defect Description:
ENGINE
Potential Consequences:
Low oil light comes on. Using excessive oil between oil changes.
Corrective Action:
Low oil light comes on. Using excessive oil between oil changes.
Additional Notes:
Low oil light comes on. Using excessive oil between oil changes.
Mfg Campaign: 11521630
Recall Date: May 12, 2023
Mazda Motor Corp.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Oil Consumption Defect. I bought car on 7/10/21. Mazda aware of the problem at the time and still sold me the car. Since then I have had to add oil in between oil changes. Mazda states problem cannot be fixed. My car vin # included with defected cars. My Limited New Car Warranty will be up soon. I am aware others have concacted you with this problem. Can you tell me what is being done about this?
Corrective Action:
Oil Consumption Defect. I bought car on 7/10/21. Mazda aware of the problem at the time and still sold me the car. Since then I have had to add oil in between oil changes. Mazda states problem cannot be fixed. My car vin # included with defected cars. My Limited New Car Warranty will be up soon. I am aware others have concacted you with this problem. Can you tell me what is being done about this?
Additional Notes:
Oil Consumption Defect. I bought car on 7/10/21. Mazda aware of the problem at the time and still sold me the car. Since then I have had to add oil in between oil changes. Mazda states problem cannot be fixed. My car vin # included with defected cars. My Limited New Car Warranty will be up soon. I am aware others have concacted you with this problem. Can you tell me what is being done about this?
Mfg Campaign: 11518647
Recall Date: Apr 24, 2023
Mazda Motor Corp.
Defect Description:
ENGINE
Potential Consequences:
Oil Consumption Defect. I bought car on 7/10/21. Mazda aware of the problem at the time and still sold me the car. Since then I have had to add oil in between oil changes. Mazda states problem cannot be fixed. My car vin # included with defected cars. My Limited New Car Warranty will be up soon. I am aware others have concacted you with this problem. Can you tell me what is being done about this?
Corrective Action:
Oil Consumption Defect. I bought car on 7/10/21. Mazda aware of the problem at the time and still sold me the car. Since then I have had to add oil in between oil changes. Mazda states problem cannot be fixed. My car vin # included with defected cars. My Limited New Car Warranty will be up soon. I am aware others have concacted you with this problem. Can you tell me what is being done about this?
Additional Notes:
Oil Consumption Defect. I bought car on 7/10/21. Mazda aware of the problem at the time and still sold me the car. Since then I have had to add oil in between oil changes. Mazda states problem cannot be fixed. My car vin # included with defected cars. My Limited New Car Warranty will be up soon. I am aware others have concacted you with this problem. Can you tell me what is being done about this?
Mfg Campaign: 11518647
Recall Date: Apr 24, 2023
Mazda Motor Corp.
Defect Description:
ENGINE
Potential Consequences:
Excessive oil burn. I have 12,7000 miles on my engine and the car is burning ~1 quart of oil every 3k miles and increasing.
Corrective Action:
Excessive oil burn. I have 12,7000 miles on my engine and the car is burning ~1 quart of oil every 3k miles and increasing.
Additional Notes:
Excessive oil burn. I have 12,7000 miles on my engine and the car is burning ~1 quart of oil every 3k miles and increasing.
Mfg Campaign: 11509620
Recall Date: Feb 28, 2023
Mazda Motor Corp.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I been having problems with oil consumption in between oil changes,I am concerned with the potential for damage to other engine systems aside from the reported issue with the gasket stem seals. I been taking my car to the dealership and I been told they don’t have a solution and they don’t know how to fix it. This is a new car!!!
Corrective Action:
I been having problems with oil consumption in between oil changes,I am concerned with the potential for damage to other engine systems aside from the reported issue with the gasket stem seals. I been taking my car to the dealership and I been told they don’t have a solution and they don’t know how to fix it. This is a new car!!!
Additional Notes:
I been having problems with oil consumption in between oil changes,I am concerned with the potential for damage to other engine systems aside from the reported issue with the gasket stem seals. I been taking my car to the dealership and I been told they don’t have a solution and they don’t know how to fix it. This is a new car!!!
Mfg Campaign: 11491628
Recall Date: Oct 31, 2022
Mazda Motor Corp.
Defect Description:
ENGINE
Potential Consequences:
I been having problems with oil consumption in between oil changes,I am concerned with the potential for damage to other engine systems aside from the reported issue with the gasket stem seals. I been taking my car to the dealership and I been told they don’t have a solution and they don’t know how to fix it. This is a new car!!!
Corrective Action:
I been having problems with oil consumption in between oil changes,I am concerned with the potential for damage to other engine systems aside from the reported issue with the gasket stem seals. I been taking my car to the dealership and I been told they don’t have a solution and they don’t know how to fix it. This is a new car!!!
Additional Notes:
I been having problems with oil consumption in between oil changes,I am concerned with the potential for damage to other engine systems aside from the reported issue with the gasket stem seals. I been taking my car to the dealership and I been told they don’t have a solution and they don’t know how to fix it. This is a new car!!!
Mfg Campaign: 11491628
Recall Date: Oct 31, 2022
Mazda Motor Corp.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2021 Mazda Mazda6. The contact stated that the oil light continually illuminated on the instrument panel while driving at various speeds. The contact had taken the vehicle to the dealer where he was informed that the vehicle was consuming an excessive amount of oil. Upon investigation, the contact discovered information that a defective valve in the engine might have been the cause of the failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 11,800.
Corrective Action:
The contact owns a 2021 Mazda Mazda6. The contact stated that the oil light continually illuminated on the instrument panel while driving at various speeds. The contact had taken the vehicle to the dealer where he was informed that the vehicle was consuming an excessive amount of oil. Upon investigation, the contact discovered information that a defective valve in the engine might have been the cause of the failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 11,800.
Additional Notes:
The contact owns a 2021 Mazda Mazda6. The contact stated that the oil light continually illuminated on the instrument panel while driving at various speeds. The contact had taken the vehicle to the dealer where he was informed that the vehicle was consuming an excessive amount of oil. Upon investigation, the contact discovered information that a defective valve in the engine might have been the cause of the failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 11,800.
Mfg Campaign: 11491673
Recall Date: Oct 31, 2022
Mazda Motor Corp.
Defect Description:
ENGINE
Potential Consequences:
Vehicle displays low engine oil light about every 1,000 miles due to burning oil from faulty valve stem seals from factory assembly. Mazda has acknowledged the defect but plans to only refill engine oil. The defect could lead to possible injury due to low oil which could cause the engine to seize and cause sudden loss of power.
Corrective Action:
Vehicle displays low engine oil light about every 1,000 miles due to burning oil from faulty valve stem seals from factory assembly. Mazda has acknowledged the defect but plans to only refill engine oil. The defect could lead to possible injury due to low oil which could cause the engine to seize and cause sudden loss of power.
Additional Notes:
Vehicle displays low engine oil light about every 1,000 miles due to burning oil from faulty valve stem seals from factory assembly. Mazda has acknowledged the defect but plans to only refill engine oil. The defect could lead to possible injury due to low oil which could cause the engine to seize and cause sudden loss of power.
Mfg Campaign: 11489693
Recall Date: Oct 18, 2022
Mazda Motor Corp.
Defect Description:
ENGINE
Potential Consequences:
The engine oil low light has illuminated multiple times. I verified that there is no external engine oil leak. I have added oil and driven it for a couple thousand miles and the light is now on again. The car is brand new and should not be burning oil. Its a known issue as Mazda has a service bulletin but no fix for it. This is the bulletin number TSB-01-012/21.
Corrective Action:
The engine oil low light has illuminated multiple times. I verified that there is no external engine oil leak. I have added oil and driven it for a couple thousand miles and the light is now on again. The car is brand new and should not be burning oil. Its a known issue as Mazda has a service bulletin but no fix for it. This is the bulletin number TSB-01-012/21.
Additional Notes:
The engine oil low light has illuminated multiple times. I verified that there is no external engine oil leak. I have added oil and driven it for a couple thousand miles and the light is now on again. The car is brand new and should not be burning oil. Its a known issue as Mazda has a service bulletin but no fix for it. This is the bulletin number TSB-01-012/21.
Mfg Campaign: 11485228
Recall Date: Sep 19, 2022
Mazda Motor Corp.
Defect Description:
ENGINE
Potential Consequences:
Excessive oil consumption. Recently purchased new vehicle with 0 miles. Oil low level warning light on at 3500 miles. Manually checked oil level. Added one quart. Online research indicates problem is created by faulty valve guide seals which allows oil into the engine combustion chamber and exhaust. Vehicle will be taken to dealership for inspection.
Corrective Action:
Excessive oil consumption. Recently purchased new vehicle with 0 miles. Oil low level warning light on at 3500 miles. Manually checked oil level. Added one quart. Online research indicates problem is created by faulty valve guide seals which allows oil into the engine combustion chamber and exhaust. Vehicle will be taken to dealership for inspection.
Additional Notes:
Excessive oil consumption. Recently purchased new vehicle with 0 miles. Oil low level warning light on at 3500 miles. Manually checked oil level. Added one quart. Online research indicates problem is created by faulty valve guide seals which allows oil into the engine combustion chamber and exhaust. Vehicle will be taken to dealership for inspection.
Mfg Campaign: 11474330
Recall Date: Jul 17, 2022
Mazda Motor Corp.
Defect Description:
ENGINE
Potential Consequences:
The low oil pressure light had turned on shortly after my first oil change (roughly at around 6k miles). I had the service done at a trusted service shop back in April 2021. I wrote it off mentally thinking that it was just a one off thing and that the shop may have made a mistake and underfilled the engine because of unclear specifications between the mazda6 Turbo version vs other models within the same lineup. I measured the oil and confirmed it was low and topped it off with over a half quart of oil and never bothered with it again. Six months later I return to the same shop for an oil change at 11k miles. I had no issues up until the 17k miles month mark when I am about to schedule the oil service the low oil pressure light turns on once again. I top it off and go online to see similar experiences with the same issue experienced by other drivers.
Corrective Action:
The low oil pressure light had turned on shortly after my first oil change (roughly at around 6k miles). I had the service done at a trusted service shop back in April 2021. I wrote it off mentally thinking that it was just a one off thing and that the shop may have made a mistake and underfilled the engine because of unclear specifications between the mazda6 Turbo version vs other models within the same lineup. I measured the oil and confirmed it was low and topped it off with over a half quart of oil and never bothered with it again. Six months later I return to the same shop for an oil change at 11k miles. I had no issues up until the 17k miles month mark when I am about to schedule the oil service the low oil pressure light turns on once again. I top it off and go online to see similar experiences with the same issue experienced by other drivers.
Additional Notes:
The low oil pressure light had turned on shortly after my first oil change (roughly at around 6k miles). I had the service done at a trusted service shop back in April 2021. I wrote it off mentally thinking that it was just a one off thing and that the shop may have made a mistake and underfilled the engine because of unclear specifications between the mazda6 Turbo version vs other models within the same lineup. I measured the oil and confirmed it was low and topped it off with over a half quart of oil and never bothered with it again. Six months later I return to the same shop for an oil change at 11k miles. I had no issues up until the 17k miles month mark when I am about to schedule the oil service the low oil pressure light turns on once again. I top it off and go online to see similar experiences with the same issue experienced by other drivers.
Mfg Campaign: 11473771
Recall Date: Jul 13, 2022
Mazda Motor Corp.
Defect Description:
ENGINE
Potential Consequences:
Low engine oil light came on at around 13,700. Last oil change was at 10,000 miles. Checked oil dipstick, oil level slightly below first marker hole.
Corrective Action:
Low engine oil light came on at around 13,700. Last oil change was at 10,000 miles. Checked oil dipstick, oil level slightly below first marker hole.
Additional Notes:
Low engine oil light came on at around 13,700. Last oil change was at 10,000 miles. Checked oil dipstick, oil level slightly below first marker hole.
Mfg Campaign: 11472485
Recall Date: Jul 6, 2022
Mazda Motor Corp.
Defect Description:
ENGINE
Potential Consequences:
The issue I am experiencing is one that many are in regards to the oil consumption. My check oil light came on prematurely in regards to the recommended scheduling for these sorts of vehicles, at around 3500 miles approximately. This is a vehicle that experienced this issue under 10k miles.
Corrective Action:
The issue I am experiencing is one that many are in regards to the oil consumption. My check oil light came on prematurely in regards to the recommended scheduling for these sorts of vehicles, at around 3500 miles approximately. This is a vehicle that experienced this issue under 10k miles.
Additional Notes:
The issue I am experiencing is one that many are in regards to the oil consumption. My check oil light came on prematurely in regards to the recommended scheduling for these sorts of vehicles, at around 3500 miles approximately. This is a vehicle that experienced this issue under 10k miles.
Mfg Campaign: 11469536
Recall Date: Jun 16, 2022
Mazda Motor Corp.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Sunroof exploded while on the highway. Nothing hit the glass. Glass was facing outward and no evidence if anything striking it. Major safety concern, easily could have blinded my wife or I.
Corrective Action:
Sunroof exploded while on the highway. Nothing hit the glass. Glass was facing outward and no evidence if anything striking it. Major safety concern, easily could have blinded my wife or I.
Additional Notes:
Sunroof exploded while on the highway. Nothing hit the glass. Glass was facing outward and no evidence if anything striking it. Major safety concern, easily could have blinded my wife or I.
Mfg Campaign: 11459949
Recall Date: Apr 7, 2022
Mazda Motor Corp.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Visibility/safety issue with OEM Mazda windshields. Objects appear highly distorted from all angles, making it hard to judge distance, read road signs, and drive safely without a disorienting level of distraction occurring at all times. Some objects appear magnified while others seem shrunken, as well as shorter or taller than they actually are. Straight lines appear rippled and in some cases, completely broken. Operating the vehicle for more than a few minutes results in rapid eye fatigue, motion sickness, and vertigo.
Corrective Action:
Visibility/safety issue with OEM Mazda windshields. Objects appear highly distorted from all angles, making it hard to judge distance, read road signs, and drive safely without a disorienting level of distraction occurring at all times. Some objects appear magnified while others seem shrunken, as well as shorter or taller than they actually are. Straight lines appear rippled and in some cases, completely broken. Operating the vehicle for more than a few minutes results in rapid eye fatigue, motion sickness, and vertigo.
Additional Notes:
Visibility/safety issue with OEM Mazda windshields. Objects appear highly distorted from all angles, making it hard to judge distance, read road signs, and drive safely without a disorienting level of distraction occurring at all times. Some objects appear magnified while others seem shrunken, as well as shorter or taller than they actually are. Straight lines appear rippled and in some cases, completely broken. Operating the vehicle for more than a few minutes results in rapid eye fatigue, motion sickness, and vertigo.
Mfg Campaign: 11445162
Recall Date: Dec 27, 2021
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