Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Mazda North American Operations
Safety Issue:
Mazda North American Operations (Mazda) is recalling certain 2018-2019 CX-5, Mazda6, and 2019 Mazda3 vehicles. A software error in the powertrain control module (PCM) may cause the engine to stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 3719F
Recall Date: Jun 27, 2019
Consumer Complaints
5 ComplaintsMazda Motor Corp.
Defect Description:
ENGINE
Potential Consequences:
Dear NHTSA, I am writing to submit a safety complaint regarding my 2019 Mazda 6 GTR. Below are the details of the issue: Vehicle Information: Make: Mazda Model: 6 GTR Year: 2019 VIN: [XXX] Problem Description: My vehicle began to overheat while driving. The vehicle has approximately 35,000 miles and has been meticulously maintained at authorized Mazda dealerships. Mazda Liberty is now asking me to pay approximately $10,000 for a new engine, while Mazda warranty declined to provide support, as I am two months past the warranty period. I have discovered that there are numerous complaints similar engine issues with Mazda vehicles, specifically related to coolant leaks and cylinder head cracks. Incident Details: Date of Incident: [XXX] Mileage at Incident: 35,000 miles Symptoms: Overheating, engine seizure Actions Taken: Topped up coolant, visited local garage and authorized dealership I believe this issue poses a significant safety risk, and I am seeking NHTSA's assistance in investigating this matter. Thank you for your attention to this serious issue. Sincerely, [XXX] Cell: [XXX] Email: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Dear NHTSA, I am writing to submit a safety complaint regarding my 2019 Mazda 6 GTR. Below are the details of the issue: Vehicle Information: Make: Mazda Model: 6 GTR Year: 2019 VIN: [XXX] Problem Description: My vehicle began to overheat while driving. The vehicle has approximately 35,000 miles and has been meticulously maintained at authorized Mazda dealerships. Mazda Liberty is now asking me to pay approximately $10,000 for a new engine, while Mazda warranty declined to provide support, as I am two months past the warranty period. I have discovered that there are numerous complaints similar engine issues with Mazda vehicles, specifically related to coolant leaks and cylinder head cracks. Incident Details: Date of Incident: [XXX] Mileage at Incident: 35,000 miles Symptoms: Overheating, engine seizure Actions Taken: Topped up coolant, visited local garage and authorized dealership I believe this issue poses a significant safety risk, and I am seeking NHTSA's assistance in investigating this matter. Thank you for your attention to this serious issue. Sincerely, [XXX] Cell: [XXX] Email: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Dear NHTSA, I am writing to submit a safety complaint regarding my 2019 Mazda 6 GTR. Below are the details of the issue: Vehicle Information: Make: Mazda Model: 6 GTR Year: 2019 VIN: [XXX] Problem Description: My vehicle began to overheat while driving. The vehicle has approximately 35,000 miles and has been meticulously maintained at authorized Mazda dealerships. Mazda Liberty is now asking me to pay approximately $10,000 for a new engine, while Mazda warranty declined to provide support, as I am two months past the warranty period. I have discovered that there are numerous complaints similar engine issues with Mazda vehicles, specifically related to coolant leaks and cylinder head cracks. Incident Details: Date of Incident: [XXX] Mileage at Incident: 35,000 miles Symptoms: Overheating, engine seizure Actions Taken: Topped up coolant, visited local garage and authorized dealership I believe this issue poses a significant safety risk, and I am seeking NHTSA's assistance in investigating this matter. Thank you for your attention to this serious issue. Sincerely, [XXX] Cell: [XXX] Email: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11628947
Recall Date: Dec 4, 2024
Mazda Motor Corp.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
The forward smart city brake malfunction front radar sense malfunction caused my car to slow down on the express with the check engine light blinking.
Corrective Action:
The forward smart city brake malfunction front radar sense malfunction caused my car to slow down on the express with the check engine light blinking.
Additional Notes:
The forward smart city brake malfunction front radar sense malfunction caused my car to slow down on the express with the check engine light blinking.
Mfg Campaign: 11488405
Recall Date: Oct 7, 2022
Mazda Motor Corp.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The paint is chipping excessively and will lead to extensive body damage at the rate it is chipping and exposing the metal underneath. I am taking the vehicle in to the dealer next week to show them the damage. The chipping issue has already been documented on a Bill of Lading from a transporter who shipped the car to me. I will upload it below.
Corrective Action:
The paint is chipping excessively and will lead to extensive body damage at the rate it is chipping and exposing the metal underneath. I am taking the vehicle in to the dealer next week to show them the damage. The chipping issue has already been documented on a Bill of Lading from a transporter who shipped the car to me. I will upload it below.
Additional Notes:
The paint is chipping excessively and will lead to extensive body damage at the rate it is chipping and exposing the metal underneath. I am taking the vehicle in to the dealer next week to show them the damage. The chipping issue has already been documented on a Bill of Lading from a transporter who shipped the car to me. I will upload it below.
Mfg Campaign: 11421635
Recall Date: Jun 21, 2021
Mazda Motor Corp.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
AFTER PURCHASING A 2019 MAZDA6 IN JULY 2019, THERE HAVE BEEN MULTIPLE OCCASIONS IN WHICH I START THE CAR AND THE DISPLAY SCREEN FREEZES OR IS BLACK, NOT DISPLAYING ANYTHING. AT THE SAME TIME, THE CONTROL BUTTONS ON THE STEERING WHEEL DO NOT WORK. I'VE ALSO EXPERIENCED A LONG DELAY IN RESPONSE AFTER PRESSING CONTROL BUTTONS ON THE STEERING WHEEL. ALL OF THESE ISSUES HAPPEN RANDOMLY AND WILL CONTINUE WHILE DRIVING OR STOPPED.
Corrective Action:
AFTER PURCHASING A 2019 MAZDA6 IN JULY 2019, THERE HAVE BEEN MULTIPLE OCCASIONS IN WHICH I START THE CAR AND THE DISPLAY SCREEN FREEZES OR IS BLACK, NOT DISPLAYING ANYTHING. AT THE SAME TIME, THE CONTROL BUTTONS ON THE STEERING WHEEL DO NOT WORK. I'VE ALSO EXPERIENCED A LONG DELAY IN RESPONSE AFTER PRESSING CONTROL BUTTONS ON THE STEERING WHEEL. ALL OF THESE ISSUES HAPPEN RANDOMLY AND WILL CONTINUE WHILE DRIVING OR STOPPED.
Additional Notes:
AFTER PURCHASING A 2019 MAZDA6 IN JULY 2019, THERE HAVE BEEN MULTIPLE OCCASIONS IN WHICH I START THE CAR AND THE DISPLAY SCREEN FREEZES OR IS BLACK, NOT DISPLAYING ANYTHING. AT THE SAME TIME, THE CONTROL BUTTONS ON THE STEERING WHEEL DO NOT WORK. I'VE ALSO EXPERIENCED A LONG DELAY IN RESPONSE AFTER PRESSING CONTROL BUTTONS ON THE STEERING WHEEL. ALL OF THESE ISSUES HAPPEN RANDOMLY AND WILL CONTINUE WHILE DRIVING OR STOPPED.
Mfg Campaign: 11271555
Recall Date: Oct 28, 2019
Mazda Motor Corp.
Defect Description:
STEERING
Potential Consequences:
I WAS DRIVING TO WORK THIS MORNING AND STEERING WHEEL WAS TURN TO RIGHT TO KEEP STRAIGHT AND FELT LIKE SOMETHING WAS LOOSE. I DROVE HOME AND HIT THE BRAKES AND CAR VEERED TO THE RIGHT HARD. THE CAR DID NOT FEEL RIGHT WHEN I GOT HOME I FOUND PASSENGER FRONT TIRE WAS NOT STRAIGHT AND WAS CROOKED. I TOOK TO MEINKE AND THEY FOUND ENTIRE UNDER CARRIAGE OF ENGINE RUSTED BADLY AND LOOKED LIKE SWISS CHEESE THEY STATED I WAS LUCKY TO GET THERE AND THAT THIS HAPPENS A LOT ON THIS MAKE AND MODEL OF CAR AND THAT IT WOULD BE $1200 TO $1500 TO FIX. *BF
Corrective Action:
I WAS DRIVING TO WORK THIS MORNING AND STEERING WHEEL WAS TURN TO RIGHT TO KEEP STRAIGHT AND FELT LIKE SOMETHING WAS LOOSE. I DROVE HOME AND HIT THE BRAKES AND CAR VEERED TO THE RIGHT HARD. THE CAR DID NOT FEEL RIGHT WHEN I GOT HOME I FOUND PASSENGER FRONT TIRE WAS NOT STRAIGHT AND WAS CROOKED. I TOOK TO MEINKE AND THEY FOUND ENTIRE UNDER CARRIAGE OF ENGINE RUSTED BADLY AND LOOKED LIKE SWISS CHEESE THEY STATED I WAS LUCKY TO GET THERE AND THAT THIS HAPPENS A LOT ON THIS MAKE AND MODEL OF CAR AND THAT IT WOULD BE $1200 TO $1500 TO FIX. *BF
Additional Notes:
I WAS DRIVING TO WORK THIS MORNING AND STEERING WHEEL WAS TURN TO RIGHT TO KEEP STRAIGHT AND FELT LIKE SOMETHING WAS LOOSE. I DROVE HOME AND HIT THE BRAKES AND CAR VEERED TO THE RIGHT HARD. THE CAR DID NOT FEEL RIGHT WHEN I GOT HOME I FOUND PASSENGER FRONT TIRE WAS NOT STRAIGHT AND WAS CROOKED. I TOOK TO MEINKE AND THEY FOUND ENTIRE UNDER CARRIAGE OF ENGINE RUSTED BADLY AND LOOKED LIKE SWISS CHEESE THEY STATED I WAS LUCKY TO GET THERE AND THAT THIS HAPPENS A LOT ON THIS MAKE AND MODEL OF CAR AND THAT IT WOULD BE $1200 TO $1500 TO FIX. *BF
Mfg Campaign: 11221731
Recall Date: Jun 21, 2019
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