Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Mazda North American Operations
Safety Issue:
Mazda North American Operations (Mazda) is recalling certain 2014-2018 Mazda3 and 2016-2021 CX-3 vehicles. The rearview camera image may not display properly by showing a flickering or distorted image.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 6023G
Recall Date: Jul 14, 2023
Mazda North American Operations
Safety Issue:
Mazda North American Operations (Mazda) is recalling certain 2016-2018 Mazda3 vehicles. A defective windshield wiper relay may cause the windshield wipers to become inoperative, reducing the driver's visibility.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 3219D
Recall Date: Apr 4, 2019
Consumer Complaints
103 ComplaintsMazda Motor Corp.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Repeated instances of the Mazda Infotainment system making changes randomly without any user input while driving. Repeated instances of the navigation system freezing, going black, rebooting while driving.
Corrective Action:
Repeated instances of the Mazda Infotainment system making changes randomly without any user input while driving. Repeated instances of the navigation system freezing, going black, rebooting while driving.
Additional Notes:
Repeated instances of the Mazda Infotainment system making changes randomly without any user input while driving. Repeated instances of the navigation system freezing, going black, rebooting while driving.
Mfg Campaign: 11676786
Recall Date: Jul 28, 2025
Mazda Motor Corp.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The original OEM radio in my Mazda has been experiencing persistent ghost touch issues, making it incredibly frustrating to use. The screen often registers inputs without me touching it, leading to random changes in volume, station selections, and menu navigation. As a result, I find myself unable to rely on my radio for music or navigation, which significantly detracts from my driving experience. I’m considering possible solutions, but for now, it's an inconvenience that I can't overlook.
Corrective Action:
The original OEM radio in my Mazda has been experiencing persistent ghost touch issues, making it incredibly frustrating to use. The screen often registers inputs without me touching it, leading to random changes in volume, station selections, and menu navigation. As a result, I find myself unable to rely on my radio for music or navigation, which significantly detracts from my driving experience. I’m considering possible solutions, but for now, it's an inconvenience that I can't overlook.
Additional Notes:
The original OEM radio in my Mazda has been experiencing persistent ghost touch issues, making it incredibly frustrating to use. The screen often registers inputs without me touching it, leading to random changes in volume, station selections, and menu navigation. As a result, I find myself unable to rely on my radio for music or navigation, which significantly detracts from my driving experience. I’m considering possible solutions, but for now, it's an inconvenience that I can't overlook.
Mfg Campaign: 11676190
Recall Date: Jul 25, 2025
Mazda Motor Corp.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
1. What component or system failed or malfunctioned, and is it available for inspection upon request? -> Infotainment display has "ghost touch" issue. Infotainment starts acting up on its own without driver input. It changes radio station automatically, places a call randomly, disconnects call randomly. This is caused by the touchscreen digitizer, the display lens of poor quality which leads to webbing or cracking on the inside. This leads to loss of touch and ghost touch issue 2. How was your safety or the safety of others put at risk? -> It is distracting to the driver when the radio station is switch automatically. It sometimes freaks me out. When the infotainment places call to someone back to back, I need to keep disconnecting the call manually. It creates an unsafe environment for the driver. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? -> Yes, the issue is acknowledged by the dealer, but refused to fix it. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? -> No. 5. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? -> No. There is no warning. It appeared 2 years ago with mild discolored screen, then it lead to webbing/cracks on the inside
Corrective Action:
1. What component or system failed or malfunctioned, and is it available for inspection upon request? -> Infotainment display has "ghost touch" issue. Infotainment starts acting up on its own without driver input. It changes radio station automatically, places a call randomly, disconnects call randomly. This is caused by the touchscreen digitizer, the display lens of poor quality which leads to webbing or cracking on the inside. This leads to loss of touch and ghost touch issue 2. How was your safety or the safety of others put at risk? -> It is distracting to the driver when the radio station is switch automatically. It sometimes freaks me out. When the infotainment places call to someone back to back, I need to keep disconnecting the call manually. It creates an unsafe environment for the driver. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? -> Yes, the issue is acknowledged by the dealer, but refused to fix it. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? -> No. 5. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? -> No. There is no warning. It appeared 2 years ago with mild discolored screen, then it lead to webbing/cracks on the inside
Additional Notes:
1. What component or system failed or malfunctioned, and is it available for inspection upon request? -> Infotainment display has "ghost touch" issue. Infotainment starts acting up on its own without driver input. It changes radio station automatically, places a call randomly, disconnects call randomly. This is caused by the touchscreen digitizer, the display lens of poor quality which leads to webbing or cracking on the inside. This leads to loss of touch and ghost touch issue 2. How was your safety or the safety of others put at risk? -> It is distracting to the driver when the radio station is switch automatically. It sometimes freaks me out. When the infotainment places call to someone back to back, I need to keep disconnecting the call manually. It creates an unsafe environment for the driver. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? -> Yes, the issue is acknowledged by the dealer, but refused to fix it. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? -> No. 5. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? -> No. There is no warning. It appeared 2 years ago with mild discolored screen, then it lead to webbing/cracks on the inside
Mfg Campaign: 11674432
Recall Date: Jul 18, 2025
Mazda Motor Corp.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The screen that displays the backup camera image has an issue that makes it difficult to see the backup camera feed clearly. The screen appeared like this unexpectedly when I returned to my car after a work day. The only warning was a malfunction of the screen's touch function for the last several months.
Corrective Action:
The screen that displays the backup camera image has an issue that makes it difficult to see the backup camera feed clearly. The screen appeared like this unexpectedly when I returned to my car after a work day. The only warning was a malfunction of the screen's touch function for the last several months.
Additional Notes:
The screen that displays the backup camera image has an issue that makes it difficult to see the backup camera feed clearly. The screen appeared like this unexpectedly when I returned to my car after a work day. The only warning was a malfunction of the screen's touch function for the last several months.
Mfg Campaign: 11671873
Recall Date: Jul 8, 2025
Mazda Motor Corp.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The infotainment screen in my Mazda 3 will act as if buttons are being pressed without buttons actually being pressed. It a distraction and unsafe. I've noticed that other Mazdas had issues with this as well and were given extended warranties to fix this problem. Why not the 2017 Mazda 3? I talked to a mechanic about fixing it and it's very expensive yet it's a widespread Mazda problem. Someone is going to crash because of this.
Corrective Action:
The infotainment screen in my Mazda 3 will act as if buttons are being pressed without buttons actually being pressed. It a distraction and unsafe. I've noticed that other Mazdas had issues with this as well and were given extended warranties to fix this problem. Why not the 2017 Mazda 3? I talked to a mechanic about fixing it and it's very expensive yet it's a widespread Mazda problem. Someone is going to crash because of this.
Additional Notes:
The infotainment screen in my Mazda 3 will act as if buttons are being pressed without buttons actually being pressed. It a distraction and unsafe. I've noticed that other Mazdas had issues with this as well and were given extended warranties to fix this problem. Why not the 2017 Mazda 3? I talked to a mechanic about fixing it and it's very expensive yet it's a widespread Mazda problem. Someone is going to crash because of this.
Mfg Campaign: 11666760
Recall Date: Jun 13, 2025
Mazda Motor Corp.
Defect Description:
SERVICE BRAKES
Potential Consequences:
I made a right turn onto a gravel driveway that has a slight incline. My speed was less than 10 mph. At the top of the incline I attempted to make a U turn so I could park the car. Midway through the U turn the car's acceleration increased rapidly to high speed without my stepping on the accelerator. I pressed the brake 3 times. The brake pedal went to the floor without seemingly any effect. In seconds the car traveled across the front lawn, picked up concrete from and old cistern top and smashed into the front porch tearing it off it's foundation. Portions of the porch and tree limb fell shortly after the impact. The front tire was spinning at a rapid rate when I exited the vehicle. Extraction of the vehicle was not accomplished for 2 weeks while experts determined how best to accomplish the extraction. The car insurance company and 2 towing businesses declared the vehicle a total loss. The vehicle is with the towing company per car insurance company request. I don't know if it has been inspected. I did not see any warning lights. I was treated at the hospital for a slight concussion and significant head and facial bruising and lacerations as well as a wrist burn likely caused by air bag deployment.
Corrective Action:
I made a right turn onto a gravel driveway that has a slight incline. My speed was less than 10 mph. At the top of the incline I attempted to make a U turn so I could park the car. Midway through the U turn the car's acceleration increased rapidly to high speed without my stepping on the accelerator. I pressed the brake 3 times. The brake pedal went to the floor without seemingly any effect. In seconds the car traveled across the front lawn, picked up concrete from and old cistern top and smashed into the front porch tearing it off it's foundation. Portions of the porch and tree limb fell shortly after the impact. The front tire was spinning at a rapid rate when I exited the vehicle. Extraction of the vehicle was not accomplished for 2 weeks while experts determined how best to accomplish the extraction. The car insurance company and 2 towing businesses declared the vehicle a total loss. The vehicle is with the towing company per car insurance company request. I don't know if it has been inspected. I did not see any warning lights. I was treated at the hospital for a slight concussion and significant head and facial bruising and lacerations as well as a wrist burn likely caused by air bag deployment.
Additional Notes:
I made a right turn onto a gravel driveway that has a slight incline. My speed was less than 10 mph. At the top of the incline I attempted to make a U turn so I could park the car. Midway through the U turn the car's acceleration increased rapidly to high speed without my stepping on the accelerator. I pressed the brake 3 times. The brake pedal went to the floor without seemingly any effect. In seconds the car traveled across the front lawn, picked up concrete from and old cistern top and smashed into the front porch tearing it off it's foundation. Portions of the porch and tree limb fell shortly after the impact. The front tire was spinning at a rapid rate when I exited the vehicle. Extraction of the vehicle was not accomplished for 2 weeks while experts determined how best to accomplish the extraction. The car insurance company and 2 towing businesses declared the vehicle a total loss. The vehicle is with the towing company per car insurance company request. I don't know if it has been inspected. I did not see any warning lights. I was treated at the hospital for a slight concussion and significant head and facial bruising and lacerations as well as a wrist burn likely caused by air bag deployment.
Mfg Campaign: 11665128
Recall Date: Jun 5, 2025
Mazda Motor Corp.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
I made a right turn onto a gravel driveway that has a slight incline. My speed was less than 10 mph. At the top of the incline I attempted to make a U turn so I could park the car. Midway through the U turn the car's acceleration increased rapidly to high speed without my stepping on the accelerator. I pressed the brake 3 times. The brake pedal went to the floor without seemingly any effect. In seconds the car traveled across the front lawn, picked up concrete from and old cistern top and smashed into the front porch tearing it off it's foundation. Portions of the porch and tree limb fell shortly after the impact. The front tire was spinning at a rapid rate when I exited the vehicle. Extraction of the vehicle was not accomplished for 2 weeks while experts determined how best to accomplish the extraction. The car insurance company and 2 towing businesses declared the vehicle a total loss. The vehicle is with the towing company per car insurance company request. I don't know if it has been inspected. I did not see any warning lights. I was treated at the hospital for a slight concussion and significant head and facial bruising and lacerations as well as a wrist burn likely caused by air bag deployment.
Corrective Action:
I made a right turn onto a gravel driveway that has a slight incline. My speed was less than 10 mph. At the top of the incline I attempted to make a U turn so I could park the car. Midway through the U turn the car's acceleration increased rapidly to high speed without my stepping on the accelerator. I pressed the brake 3 times. The brake pedal went to the floor without seemingly any effect. In seconds the car traveled across the front lawn, picked up concrete from and old cistern top and smashed into the front porch tearing it off it's foundation. Portions of the porch and tree limb fell shortly after the impact. The front tire was spinning at a rapid rate when I exited the vehicle. Extraction of the vehicle was not accomplished for 2 weeks while experts determined how best to accomplish the extraction. The car insurance company and 2 towing businesses declared the vehicle a total loss. The vehicle is with the towing company per car insurance company request. I don't know if it has been inspected. I did not see any warning lights. I was treated at the hospital for a slight concussion and significant head and facial bruising and lacerations as well as a wrist burn likely caused by air bag deployment.
Additional Notes:
I made a right turn onto a gravel driveway that has a slight incline. My speed was less than 10 mph. At the top of the incline I attempted to make a U turn so I could park the car. Midway through the U turn the car's acceleration increased rapidly to high speed without my stepping on the accelerator. I pressed the brake 3 times. The brake pedal went to the floor without seemingly any effect. In seconds the car traveled across the front lawn, picked up concrete from and old cistern top and smashed into the front porch tearing it off it's foundation. Portions of the porch and tree limb fell shortly after the impact. The front tire was spinning at a rapid rate when I exited the vehicle. Extraction of the vehicle was not accomplished for 2 weeks while experts determined how best to accomplish the extraction. The car insurance company and 2 towing businesses declared the vehicle a total loss. The vehicle is with the towing company per car insurance company request. I don't know if it has been inspected. I did not see any warning lights. I was treated at the hospital for a slight concussion and significant head and facial bruising and lacerations as well as a wrist burn likely caused by air bag deployment.
Mfg Campaign: 11665128
Recall Date: Jun 5, 2025
Mazda Motor Corp.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I made a right turn onto a gravel driveway that has a slight incline. My speed was less than 10 mph. At the top of the incline I attempted to make a U turn so I could park the car. Midway through the U turn the car's acceleration increased rapidly to high speed without my stepping on the accelerator. I pressed the brake 3 times. The brake pedal went to the floor without seemingly any effect. In seconds the car traveled across the front lawn, picked up concrete from and old cistern top and smashed into the front porch tearing it off it's foundation. Portions of the porch and tree limb fell shortly after the impact. The front tire was spinning at a rapid rate when I exited the vehicle. Extraction of the vehicle was not accomplished for 2 weeks while experts determined how best to accomplish the extraction. The car insurance company and 2 towing businesses declared the vehicle a total loss. The vehicle is with the towing company per car insurance company request. I don't know if it has been inspected. I did not see any warning lights. I was treated at the hospital for a slight concussion and significant head and facial bruising and lacerations as well as a wrist burn likely caused by air bag deployment.
Corrective Action:
I made a right turn onto a gravel driveway that has a slight incline. My speed was less than 10 mph. At the top of the incline I attempted to make a U turn so I could park the car. Midway through the U turn the car's acceleration increased rapidly to high speed without my stepping on the accelerator. I pressed the brake 3 times. The brake pedal went to the floor without seemingly any effect. In seconds the car traveled across the front lawn, picked up concrete from and old cistern top and smashed into the front porch tearing it off it's foundation. Portions of the porch and tree limb fell shortly after the impact. The front tire was spinning at a rapid rate when I exited the vehicle. Extraction of the vehicle was not accomplished for 2 weeks while experts determined how best to accomplish the extraction. The car insurance company and 2 towing businesses declared the vehicle a total loss. The vehicle is with the towing company per car insurance company request. I don't know if it has been inspected. I did not see any warning lights. I was treated at the hospital for a slight concussion and significant head and facial bruising and lacerations as well as a wrist burn likely caused by air bag deployment.
Additional Notes:
I made a right turn onto a gravel driveway that has a slight incline. My speed was less than 10 mph. At the top of the incline I attempted to make a U turn so I could park the car. Midway through the U turn the car's acceleration increased rapidly to high speed without my stepping on the accelerator. I pressed the brake 3 times. The brake pedal went to the floor without seemingly any effect. In seconds the car traveled across the front lawn, picked up concrete from and old cistern top and smashed into the front porch tearing it off it's foundation. Portions of the porch and tree limb fell shortly after the impact. The front tire was spinning at a rapid rate when I exited the vehicle. Extraction of the vehicle was not accomplished for 2 weeks while experts determined how best to accomplish the extraction. The car insurance company and 2 towing businesses declared the vehicle a total loss. The vehicle is with the towing company per car insurance company request. I don't know if it has been inspected. I did not see any warning lights. I was treated at the hospital for a slight concussion and significant head and facial bruising and lacerations as well as a wrist burn likely caused by air bag deployment.
Mfg Campaign: 11665128
Recall Date: Jun 5, 2025
Mazda Motor Corp.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The vehicle's touch screen for radio/nav/vehicle settings has delaminated which causes the display to detect "touches" that are a result of the delamination. This can result in navigation exiting, radio changing audio levels, and a myriad of other things like turning on/off vehicle safety settings. This was a known issue on the previous models and a short web-search has found that many others with this generation mazda has the same issue.
Corrective Action:
The vehicle's touch screen for radio/nav/vehicle settings has delaminated which causes the display to detect "touches" that are a result of the delamination. This can result in navigation exiting, radio changing audio levels, and a myriad of other things like turning on/off vehicle safety settings. This was a known issue on the previous models and a short web-search has found that many others with this generation mazda has the same issue.
Additional Notes:
The vehicle's touch screen for radio/nav/vehicle settings has delaminated which causes the display to detect "touches" that are a result of the delamination. This can result in navigation exiting, radio changing audio levels, and a myriad of other things like turning on/off vehicle safety settings. This was a known issue on the previous models and a short web-search has found that many others with this generation mazda has the same issue.
Mfg Campaign: 11664888
Recall Date: Jun 4, 2025
Mazda Motor Corp.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Hello frustrated people! Second time back to the dealership...backup camera they say got wet from moisture, (after 2 drained batteries in less than 2 years), my cost. I think that this is a very dangerous vehicle that I am driving now!!!! Besides the fact, at my age, being stuck in a parking lot in 20 degree weather for 3 hours waiting for roadside assistance. The camera goes haywire...I cannot connect to the phone or navigation system. I can't leave my house for fear that my car is not going to start! Now I have to pay for a backup camera??? WE think that is the problem, they told me! So far the quote is $600.00...... A DANGER to drive! Can you imagine , pulling off the side of the road, when your navigation goes out! And now warmer weather, it doesnt do that. So how are they going to know now????
Corrective Action:
Hello frustrated people! Second time back to the dealership...backup camera they say got wet from moisture, (after 2 drained batteries in less than 2 years), my cost. I think that this is a very dangerous vehicle that I am driving now!!!! Besides the fact, at my age, being stuck in a parking lot in 20 degree weather for 3 hours waiting for roadside assistance. The camera goes haywire...I cannot connect to the phone or navigation system. I can't leave my house for fear that my car is not going to start! Now I have to pay for a backup camera??? WE think that is the problem, they told me! So far the quote is $600.00...... A DANGER to drive! Can you imagine , pulling off the side of the road, when your navigation goes out! And now warmer weather, it doesnt do that. So how are they going to know now????
Additional Notes:
Hello frustrated people! Second time back to the dealership...backup camera they say got wet from moisture, (after 2 drained batteries in less than 2 years), my cost. I think that this is a very dangerous vehicle that I am driving now!!!! Besides the fact, at my age, being stuck in a parking lot in 20 degree weather for 3 hours waiting for roadside assistance. The camera goes haywire...I cannot connect to the phone or navigation system. I can't leave my house for fear that my car is not going to start! Now I have to pay for a backup camera??? WE think that is the problem, they told me! So far the quote is $600.00...... A DANGER to drive! Can you imagine , pulling off the side of the road, when your navigation goes out! And now warmer weather, it doesnt do that. So how are they going to know now????
Mfg Campaign: 11651853
Recall Date: Mar 31, 2025
Mazda Motor Corp.
Defect Description:
AIR BAGS
Potential Consequences:
Seat sensor failed.
Corrective Action:
Seat sensor failed.
Additional Notes:
Seat sensor failed.
Mfg Campaign: 11651361
Recall Date: Mar 28, 2025
Mazda Motor Corp.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Malfunctioning on and off on the display screen. My battery went dead after 11 months. Cause? It started over a year ago, but I called Mazda and they said there were no recalls at that time. Are there any now to date? Thank you for your time.
Corrective Action:
Malfunctioning on and off on the display screen. My battery went dead after 11 months. Cause? It started over a year ago, but I called Mazda and they said there were no recalls at that time. Are there any now to date? Thank you for your time.
Additional Notes:
Malfunctioning on and off on the display screen. My battery went dead after 11 months. Cause? It started over a year ago, but I called Mazda and they said there were no recalls at that time. Are there any now to date? Thank you for your time.
Mfg Campaign: 11638628
Recall Date: Jan 26, 2025
Mazda Motor Corp.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Malfunctioning on and off on the display screen. My battery went dead after 11 months. Cause? It started over a year ago, but I called Mazda and they said there were no recalls at that time. Are there any now to date? Thank you for your time.
Corrective Action:
Malfunctioning on and off on the display screen. My battery went dead after 11 months. Cause? It started over a year ago, but I called Mazda and they said there were no recalls at that time. Are there any now to date? Thank you for your time.
Additional Notes:
Malfunctioning on and off on the display screen. My battery went dead after 11 months. Cause? It started over a year ago, but I called Mazda and they said there were no recalls at that time. Are there any now to date? Thank you for your time.
Mfg Campaign: 11638628
Recall Date: Jan 26, 2025
Mazda Motor Corp.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My 2017 Mazda Mazda3 Sport is affected by a problem widely known as "ghost touch" by owners of this vehicle. This issue causes the touch screen to behave erratically and activate random functions, which is extremely distracting while driving. Mazda has a recall on a similar issue for the 2014-2016 Mazda3, but it refuses to fix this obviously widespread issue for the 2017 and later models.
Corrective Action:
My 2017 Mazda Mazda3 Sport is affected by a problem widely known as "ghost touch" by owners of this vehicle. This issue causes the touch screen to behave erratically and activate random functions, which is extremely distracting while driving. Mazda has a recall on a similar issue for the 2014-2016 Mazda3, but it refuses to fix this obviously widespread issue for the 2017 and later models.
Additional Notes:
My 2017 Mazda Mazda3 Sport is affected by a problem widely known as "ghost touch" by owners of this vehicle. This issue causes the touch screen to behave erratically and activate random functions, which is extremely distracting while driving. Mazda has a recall on a similar issue for the 2014-2016 Mazda3, but it refuses to fix this obviously widespread issue for the 2017 and later models.
Mfg Campaign: 11638088
Recall Date: Jan 23, 2025
Mazda Motor Corp.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The touchscreen for the infotainment area is ghost touching and changing information. This turn off information like lane change assist changes the volume of the blinker as well as randomly calls people. This is highly disruptive and distracting while driving. There has been many instances when I have had to pull off the road to try to avoid major issues because of this. When it is selecting things it’s self I am not able to use the touch screen at all. It is also selecting things when I am driving over 5mph when the screen is not supposed to be engaged at all.
Corrective Action:
The touchscreen for the infotainment area is ghost touching and changing information. This turn off information like lane change assist changes the volume of the blinker as well as randomly calls people. This is highly disruptive and distracting while driving. There has been many instances when I have had to pull off the road to try to avoid major issues because of this. When it is selecting things it’s self I am not able to use the touch screen at all. It is also selecting things when I am driving over 5mph when the screen is not supposed to be engaged at all.
Additional Notes:
The touchscreen for the infotainment area is ghost touching and changing information. This turn off information like lane change assist changes the volume of the blinker as well as randomly calls people. This is highly disruptive and distracting while driving. There has been many instances when I have had to pull off the road to try to avoid major issues because of this. When it is selecting things it’s self I am not able to use the touch screen at all. It is also selecting things when I am driving over 5mph when the screen is not supposed to be engaged at all.
Mfg Campaign: 11632325
Recall Date: Dec 25, 2024
Mazda Motor Corp.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The infotainment system is malfunctioning. It constantly restarts/reboots while I am driving and it is highly distracting. I contacted Mazda USA about this, but they responded by saying there are not active recalls for this car and the car isn't under warranty. I took it to a dealership and they quoted me $1450 for repairs. However, a problem such as this should not be occuring for a car that isn't too old. It is highly distracting and it is endagering me while I am driving, putting my and drivers on the roads' safety at risk. Mazda should fix this issue and pay for all repairs in full.
Corrective Action:
The infotainment system is malfunctioning. It constantly restarts/reboots while I am driving and it is highly distracting. I contacted Mazda USA about this, but they responded by saying there are not active recalls for this car and the car isn't under warranty. I took it to a dealership and they quoted me $1450 for repairs. However, a problem such as this should not be occuring for a car that isn't too old. It is highly distracting and it is endagering me while I am driving, putting my and drivers on the roads' safety at risk. Mazda should fix this issue and pay for all repairs in full.
Additional Notes:
The infotainment system is malfunctioning. It constantly restarts/reboots while I am driving and it is highly distracting. I contacted Mazda USA about this, but they responded by saying there are not active recalls for this car and the car isn't under warranty. I took it to a dealership and they quoted me $1450 for repairs. However, a problem such as this should not be occuring for a car that isn't too old. It is highly distracting and it is endagering me while I am driving, putting my and drivers on the roads' safety at risk. Mazda should fix this issue and pay for all repairs in full.
Mfg Campaign: 11632043
Recall Date: Dec 22, 2024
Mazda Motor Corp.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My rear camera is not centered when I bought my car as new in 2017. I reported the issue. But they told me it is normal. I got a letter from Mazda in 2022 about the rear camera recall. Then I asked them to do the recall. They told me they don't have parts. Recently, the video output is getting worse. It is distorted, flickering and zoomed out. I asked them again on 2024. They told the recall is not even started. Manufacturer Recall Number 6023G NHTSA Recall Number 23V-487 Recall StatusRecall Incomplete, remedy not yet available
Corrective Action:
My rear camera is not centered when I bought my car as new in 2017. I reported the issue. But they told me it is normal. I got a letter from Mazda in 2022 about the rear camera recall. Then I asked them to do the recall. They told me they don't have parts. Recently, the video output is getting worse. It is distorted, flickering and zoomed out. I asked them again on 2024. They told the recall is not even started. Manufacturer Recall Number 6023G NHTSA Recall Number 23V-487 Recall StatusRecall Incomplete, remedy not yet available
Additional Notes:
My rear camera is not centered when I bought my car as new in 2017. I reported the issue. But they told me it is normal. I got a letter from Mazda in 2022 about the rear camera recall. Then I asked them to do the recall. They told me they don't have parts. Recently, the video output is getting worse. It is distorted, flickering and zoomed out. I asked them again on 2024. They told the recall is not even started. Manufacturer Recall Number 6023G NHTSA Recall Number 23V-487 Recall StatusRecall Incomplete, remedy not yet available
Mfg Campaign: 11631651
Recall Date: Dec 19, 2024
Mazda Motor Corp.
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2017 Mazda Mazda3. The contact stated that while in reverse(R), the rearview camera would intermittently display a distorted or blank image. The vehicle was taken to a dealer where the camera was replaced under warranty; however, the failure returned almost a year later after the repair. The contact then received notification of NHTSA Campaign Number: 23V487000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed parts were not available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 55,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2017 Mazda Mazda3. The contact stated that while in reverse(R), the rearview camera would intermittently display a distorted or blank image. The vehicle was taken to a dealer where the camera was replaced under warranty; however, the failure returned almost a year later after the repair. The contact then received notification of NHTSA Campaign Number: 23V487000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed parts were not available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 55,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2017 Mazda Mazda3. The contact stated that while in reverse(R), the rearview camera would intermittently display a distorted or blank image. The vehicle was taken to a dealer where the camera was replaced under warranty; however, the failure returned almost a year later after the repair. The contact then received notification of NHTSA Campaign Number: 23V487000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed parts were not available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 55,000. VIN tool confirms parts not available.
Mfg Campaign: 11624190
Recall Date: Nov 8, 2024
Mazda Motor Corp.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Screen has delamination causing it to have a "ghost touch" it will randomly change stations, change volume, try to make calls and click random buttons. It does all this without having been touched, this has occurred multiple times while driving causing a distraction that could eventually result in a wreck.
Corrective Action:
Screen has delamination causing it to have a "ghost touch" it will randomly change stations, change volume, try to make calls and click random buttons. It does all this without having been touched, this has occurred multiple times while driving causing a distraction that could eventually result in a wreck.
Additional Notes:
Screen has delamination causing it to have a "ghost touch" it will randomly change stations, change volume, try to make calls and click random buttons. It does all this without having been touched, this has occurred multiple times while driving causing a distraction that could eventually result in a wreck.
Mfg Campaign: 11623568
Recall Date: Nov 5, 2024
Mazda Motor Corp.
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2017 Mazda Mazda3. The contact stated that while reversing, the rearview camera image was distorted or showed a black screen occasionally and failed to engage on other occasions. The vehicle was taken to the dealer, where the rearview camera was replaced several times; however, the failure persisted. Additionally, the contact received notification of NHTSA Campaign Number: 23V487000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 42,098. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2017 Mazda Mazda3. The contact stated that while reversing, the rearview camera image was distorted or showed a black screen occasionally and failed to engage on other occasions. The vehicle was taken to the dealer, where the rearview camera was replaced several times; however, the failure persisted. Additionally, the contact received notification of NHTSA Campaign Number: 23V487000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 42,098. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2017 Mazda Mazda3. The contact stated that while reversing, the rearview camera image was distorted or showed a black screen occasionally and failed to engage on other occasions. The vehicle was taken to the dealer, where the rearview camera was replaced several times; however, the failure persisted. Additionally, the contact received notification of NHTSA Campaign Number: 23V487000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 42,098. VIN tool confirms parts not available.
Mfg Campaign: 11618555
Recall Date: Oct 7, 2024
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Valencia, CA • 36 yrs
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